Convergys Reviews | Glassdoor

Convergys Reviews

Updated August 23, 2017
3,925 reviews

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3,925 Employee Reviews

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Pros
  • This was a work from home position (in 234 reviews)

  • Great work environment great supervisors (in 171 reviews)

Cons
  • Work life balance is not balanced (in 71 reviews)

  • It's a call center so you have to be able to handle the client calls that do come in (in 178 reviews)

More Pros and Cons

  1. "Conveegys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Steady work. Reasonable pay. Paid time off

    Cons

    No advancement. Unreasonable customers. Frequent process changes


  2. "Not the greatest"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    Great people to work with

    Cons

    Systems do not always work

  3. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    Great place to get started in the tech world

    Cons

    Pay is lower than what you would normally receive, due to it being an outsource company

    Advice to Management

    More pay


  4. "Outstanding Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Clarksville, TN
    Former Employee - Customer Service Representative in Clarksville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Regular advancement; On-the-job Training; Plentiful overtime; great benefits

    Cons

    This site had extensive fraternization between management and labor.

    Advice to Management

    Maintain a level of separation between management and subordinates


  5. Helpful (1)

    "Abandon Hope All Ye Who Enter Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Hazelwood, MO
    Former Employee - Call Center Agent in Hazelwood, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 10 years)

    Pros

    The pay is regular ans so are the hours. There is a benefits program

    Cons

    Serious micro management. On some projects the customers can be very abusive and management always takes their side. You will work every weekend forever and because their "week' starts Sunday and ends Saturday, you can burn a week's vacation and still not have a weekend off.

    Advice to Management

    Back off on the micromanagement. It makes Convergys a truly miserable place to work.


  6. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Good Work and good salaries.

    Cons

    Charge code system is the worst thing I have seen there

    Advice to Management

    Remove the charge code system to the employees


  7. "Okay Company, Needs Some Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Watertown, NY
    Former Employee - Customer Service Specialist in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Decent customer service experience on your resume, solid training, consistent paycheck.

    Cons

    Most jobs are entry-level and pay poorly for very demanding and mentally stressful work. I only made $9.50 when I started, although they do pay around $11.00 now at the site I worked at, that is still not much. The work was also way too sales focused, as the company just went along with the client's demand for CSRs to also be sales support, which is a really bad idea when customers call in just to get a problem fixed and are not looking to buy anything and increase their bill. Forcing employees to make "offers" is counterintuitive and and no part of the employee's pay should be based off of sales in a customer service job, regardless of which company is the client. Employee giveaways and prizes were also not executed well, as they were pretty much just luck-based and your chances of winning something are slim. Benefits in general were not great.

    Advice to Management

    Start paying your employees a little more fairly for the stressful work they do. Entry level should be around $15 and not ever based on sales commissions. Benefits also need a lot of work, as current offerings are not good. No one should be required to sell anything, either. The positions are customer service ones, not sales jobs.

  8. "Chew you up and spit you out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Many varied shifts available to fit schedules, inbound calls only, decent time off policy

    Cons

    Micromanagment, difficult to advance, policy changes with little notice


  9. "Account Speaclist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys part-time

    Pros

    Flexible schedule & Meet new people

    Cons

    Lots of restrictions, Hard on attendance

    Advice to Management

    Listen to the workers more often


  10. "Ehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Okay pay
    Fun group of people

    Cons

    Hours suck
    Unorganized trainers
    Uncontrollable environment


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