Convergys Reviews | Glassdoor

Convergys Reviews

Updated March 22, 2017
3,494 reviews

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3,494 Employee Reviews

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  1. "Sales support doecialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Great people. Good collaboration.

    Cons

    Everyone is spread all over the globe.

    Advice to Management

    Invest more in marketing


  2. "Sr. Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Jacksonville, FL
    Former Employee - Senior Manager in Jacksonville, FL

    I worked at Convergys (More than 10 years)

    Pros

    Lots of advancement opportunities in all departments

    Cons

    Layoffs are a part of life at Convergys


  3. "No reward for hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Richardson, TX
    Current Employee - Technical Support Engineer in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    You will learn a lot
    Allowed overtime
    Free coffee

    Cons

    Needs better management. No yearly review was performed and

    Advice to Management

    Train your managers.


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  5. "Inside Sales Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Specialist in Charlotte, NC
    Former Employee - Inbound Sales Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Once you get the hang of it the job is fairly easy and the product sells itself.

    Cons

    If you like being micromanaged it is ok.

    Advice to Management

    Loosen up on your employees. Sometimes they can't help if there is a traffic jam on I77 of I85 and they are a few minutes late. Let them work those few minutes they are late at the end of the shift to make up for the late time. And that pto let them use it for sick days. You give your employees pto then when they have to go to the doctor they can't get a pto to go so they have to call out and it counts against them on their points. What is the point in haveing pto if you can't use it?


  6. "Worst Call Center Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Cruces, NM
    Former Employee - Customer Service Representative in Las Cruces, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    There was plenty of room on the call center floor. The training was easy. They were positive in the interview process and it was easy to apply.

    Cons

    Scheduling was a disaster. Your schedule would change when you were off. For example I would leave wed night with the day off but they would change it after I would leave I'd get the attendance occurances. Your manager would not keep open communication with you. They would Change policies and not inform you in writing or verbally until you got written up.


  7. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys (Less than a year)

    Pros

    Work remotely, save money on commute, great training.

    Cons

    Unexpected decrease in work hours/days due to low call volume.


  8. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time

    Pros

    No pros to commemt upon working here

    Cons

    No help unprofessional environment.rude staff


  9. "Customer care rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Listener Care Representative in Tampa, FL
    Former Employee - Listener Care Representative in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Relatively clean office, friendly management, occasional celebrations at the office to try and boost employee morale, plenty of parking space

    Cons

    Management bends backwards for customers, to the point where they go against policy we are held to and make it much more difficult for us to do our jobs effectively when repeat callers call in.


  10. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service Representative
    Former Employee - Work At Home Customer Service Representative

    I worked at Convergys full-time (Less than a year)

    Pros

    Convenience for stay-at-home parents, relocation flexibility

    Cons

    Low pay for overly complicated inbound call process

    Advice to Management

    Be more upfront about the specific duties to avoid a lot of new hires dropping out of training class after the first day of live calls


  11. Helpful (1)

    "Almost perfect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Wonderful company to work for they pay was great and the work is so easy. Perfect for those customer service pros.

    Cons

    When I was working there there wasn't any room for growth unless you were favored. The management didn't want to address any concerns. Had to call HR many times.

    Advice to Management

    Get better management



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