Convergys Reviews in Wichita, KS | Glassdoor

Convergys Wichita Reviews

Updated February 26, 2017
24 reviews

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Wichita, KS

2.3
Star Star Star Star Star
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Convergys President & CEO Andrea Ayers
Andrea Ayers
8 Ratings

24 Employee Reviews

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  1. "Life Insurance Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative (Sales) in Wichita, KS
    Current Employee - Customer Service Representative (Sales) in Wichita, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Paid Training (excellent), with their training you will pass the states Ins exam. And they pay for all of the cost to get you licensed in 23 States.

    Cons

    Strict, one deviation from their policy and you are out the door

    Advice to Management

    Your policies are selectively enforced. Some people get canned and some do not for doing the same infraction.


  2. "Sales rep 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys (More than 5 years)

    Pros

    I worked there for 5 years, I miss the company as it lt like my family. They try there best to keep morale up many different ways. There is room to move up. I worked as a licensed insurance and believe me I put in my time but the biggest thing Convergys did for me is experience and paying for all my licenses and training as I took those skills and licenses and now I am making more than probably everyone at the Wichita location, ok the #1 Press prob beast me but over all il would tel anyone who needs a job to apply at Convergys

    Cons

    f you let yourself be you are only a number there are hundreds of employees so I would have to look for feed back etc

    Advice to Management

    be honest


  3. Helpful (1)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative (CSR) in Wichita, KS
    Current Employee - Customer Service Representative (CSR) in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time

    Pros

    The customers of the company we work with. Paid vacation, insurance,discount on cell phones and paid holidays.

    Cons

    Favoritism among manager and employees. No support from supervisor if needed

    Advice to Management

    Be available if needed and have an open door policy. The employees are the reason you have job.


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  5. Helpful (1)

    "Pay is great but management sucks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wichita, KS
    Current Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    The pay and some of the customers. Get the skills to move on to a better less stressful job.

    Cons

    Micro managers
    Ungrateful managers
    Unprofessional work environment
    Unnecessary Stress
    No support from management
    Number runners
    Filthy bathrooms
    Faulty computers
    Noisy environment
    Ghetto managers

    Advice to Management

    Treat your employees the way you want to be treated before you end up working by yourself.


  6. Helpful (1)

    "the worst call center in Wichita watch your back here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Wichita, KS
    Former Employee - Account Representative in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    easy to get hired on
    worked there four different times so often easy to get re hired

    Cons

    they will find a reason to fire people and lie to unemployment to side with them
    people take approved vacation and come back to get fired
    bathroom sometimes out of order and they use technology used by jails to prevent cell phones even turned off
    advancement only for favorites

    Advice to Management

    treat employees better
    do not lie to fire employees that have been there for years and effecting their families when lies deny unemployment benefits
    have managers and trainers that care about people.


  7. Helpful (1)

    "Constant Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Life Insurance Agent/Quality Sales Representative in Wichita, KS
    Former Employee - Licensed Life Insurance Agent/Quality Sales Representative in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    A lot of giveaways and prizes to earn. Promotes "fun" atmosphere.

    Cons

    Management is misdirected and in constant flux. Cracks the whip by the hour to "Smile and dial" Sell Sell Sell!!! Management encourages shady practices to make the numbers!

    Advice to Management

    Get your act together & adequately utilize personnel; business is more than a numbers game.


  8. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kansas in Wichita, KS
    Former Employee - Kansas in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is ok but still not worth the stress.

    Cons

    This is not a good company to work for.


  9. "... It's eh.. (It got better than before... but still not great)..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Wichita, KS
    Current Employee - Customer Service Representative II in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Paid time off, flexible, decent wage, you can get overtime. Healthcare you can add your spouse or domestic partner.

    Cons

    Little breaks, accommodations for bathroom to split the two 15 min breaks. Some management doesn't know what they're doing. Everything told is wishy washy. Aht is critical there to stay employed no matter if other stats are in good standing.

    Advice to Management

    If you have good employees who work hard to keep their stats up even though their aht is high they should have right to work for you and not have a possibly of loosing their job because of aht.


  10. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Good people to work with, excellent salary, good work environment, good benefits.

    Cons

    Location of company was far from my home, schedule would change frequently.

    Advice to Management

    Per company policy, previous employees are elgible for re-hire every 3 years. They should abide by this policy.


  11. Helpful (1)

    "If you are desperate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a job if you are desperately looking for one. Culture is very bad.

    Cons

    You have a lot of unskilled, untrained managers managing your life.

    Advice to Management

    Get managemnt training.



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