Found 707 of over 6K reviews
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people are great and most really care about handling customer calls promptly and completely." (in 273 reviews)
- "The benefits are good and you only have to work 20 hrs. to qualify for them." (in 264 reviews)
- "training was good and some of the team leaders were good." (in 202 reviews)
- "I just accepted a position and think it is great to be able to work from home." (in 109 reviews)
- "Good work environment for freshers and" (in 99 reviews)
- "Expect to work lots of overtime to make up for poor management planning (or lack of)" (in 351 reviews)
- "Low pay and a lot of change due to needing to meet the client's needs." (in 248 reviews)
- "Low salaries that vary depending on the language and not the amount of work you do." (in 152 reviews)
- "Good managers are treated unfairly." (in 136 reviews)
- "Upper management was horrible and ill mannered" (in 79 reviews)
Ratings by Demographics
This rating reflects the overall rating of Convergys and is not affected by filters.
Reviews about "low pay"Return to all Reviews
- 3.0Nov 9, 2016Anonymous EmployeeFormer Employee
Good place to learn the basics. Company provides pleanty of training so that you feel confident to do your job. Great work culture.
Low pay and a lot of change due to needing to meet the client's needs. This is a good place to learn the business but dont stay too long because you can make more money elsewhere.1
- 3.0Nov 11, 2016Tier II Customer Support Agent (Comcast)Current Employee, less than 1 yearCincinnati, OH
- Paid Training (7 weeks) - Unlimited overtime - Friendly Team Leads and Trainers - Full-time hours
- Very stringent metrics (Average Handle Time has to be under seven minutes, First Call Resolution, Voice of Customer survey score, After Call Work can't be over 30 seconds, Hold Time no longer than a minute, Transfer rates have to be low even though its out of your control, etc... the list goes on) - Even though your title is Customer Support you have to make two sales a week - Too much stress on sales instead of helping the customer - Very nit-picky when it comes to metrics - Lackluster training (No real hands-on training for the multiple systems you have to use until you hit onboarding during 6th week, and they will 'red flag' you even in onboarding if you use them wrong. Too many and you will lose your job, I believe its three chances.) - Points system (I was sick the first week of onboarding and missed two days, doesn't matter you'll still get points no matter what the absence is for) - Low pay for amount of work and information they expect you to learn (9.00 p/h) - Split shifts starting early in the morning and ending late at night make work/life balance extremely difficult.
- 2.0Sep 7, 2008Human Resources ManagerCurrent EmployeeBaton Rouge, LA
It's a large organization, lots of opportunities to gain experience in several areas. You can pretty much run with what you wish to do if you have the nerve. People are friendly once you can figure out who you need to call to try to get something taken care of. HR leadership is pretty good, but communication needs to improve so everyone can understand what's really going on with the company. Upper management is well-intentioned; but the information or direction doesn't always flow to the rest of us. Overall, not a bad place to work, I've had much worse..
At my level the right hand never knows what the left hand is doing. No company directory to figure out what department does what beyond the obvious. A lot of time is wasted trying to determine who has the information or job function, then trying to get the information from them. It's not mean spirited, just a lot of apathy from people that are overworked and don't have time to care. Frequent downsizings, no one feels stable. Online training available but nothing that would specifically help increase an employee's knowledge base. Zero dollars available for outside employee training. Employees must be willing to pay for their own seminars and learning opportunities to keep skills current1
- 2.0Feb 10, 2016Tier I AgentFormer Employee, less than 1 yearWilsonville, OR
Hires quickly, thorough training, front line support and management genuinely want to see others do well.
Job duties and additional roles added without warning or without any consideration to rate of pay. Upper management disinterest in helping customers and prioritizing call center statistics over resolving problems. Call metrics are the only measure of performance and the only factor involved in moving up in the company. Promotions barely pay any better, front line managers made not much more than front line call taking associates. The only call metric cared about is one question on a survey and the only way to get anywhere in the company was to have customers score a 9 or 10 on that specific question, without telling them to directly.
- 1.0May 6, 2014Team LeaderFormer Employee, more than 1 yearGreensboro, NC
Working at home without the hassle of a commute or a business wardrobe.
When I was promoted to team leader, there was no training provided. I had to learn everything myself. Pay as an agent and as a team leader was very low compared to other similar companies.
- 1.0Jan 11, 2017Customer Service RepresentativeFormer Employee, more than 1 yearClarksville, TN
Good hourly pay start out
Shady management pays nothing for sales yet expects you to bust your hump and sell your soul to make a sale1
- 1.0Jun 18, 2018Customer Support for Google ExpressFormer Employee, less than 1 yearCedar Park, TX
The work site was awesome and the people I worked with were amazing. I was very sad to leave and only had to because the location was too far away.
The recruiting department lied about the job. They misrepresented the work environment and location in order to bait and switch me into signing up and what I ended up getting was not workable for me, even though I tried to make it work. I was sold on the job by telling me it was at Google's Austin HQ downtown. I left a job and accepted this one because the pay was great and the expected commute was very do-able for someone like me who commutes via public transportation. Then, I find out the office is so far on the outskirts of Austin that Metro doesn't even go there. I was there for a few weeks and I REALLY TRIED to make this job work but paying for Uber and Lyft rides twice a day just wasn't feasible on the salary they were paying. I hated having to walk away from the job because the work itself was enjoyable and my co-workers were amazing. Had the recruiter not engaged in shady hiring tactics, I'd still be working there. If they had been honest about the job location at the beginning, I would not have wasted their time or my own.
- 2.0May 11, 2018Anonymous EmployeeCurrent Employee, less than 1 year
The main pro to this job is that it's work-from-home with paid training. The benefits are ok, but I've had better so I don't work here for the benefits. This job is good for people who NEED employment and would rather work-from-home or need to work from home because they lack transportation or what have you. The training is 3 months long, which seems like plenty of time, but you're bombarded with information that you'll only go over once (see CONS below). Another PRO is that, unlike other work-from-home jobs, you're actually given most of your equipment to work with. The only thing you have to buy is your headset you'll need for training.
Subpar Pay Compred To Other Companies, Poor Training System, Self-Teaching There are Work-from-Home customer service jobs that pay $13/hr and higher with experience. I get a little over $10/hr. The pay could be better given what we're doing. This is NOT a long-term job! There are remote customer service jobs that pay better and require less information to know. The information isn't the problem, it's the lack of preparation Convergy's provides. If you miss a day because of tech issues or a medical appointment, to them, that's your problem. Good luck trying to get need-to-know information about how to do your job because Convergy's doesn't allow you to access your training material during off-hours. So you're put into situations where you're on live calls and haven't been properly taught how to do your job. They say that's your problem, but really it's a management problem because as an employee, you're not being trained properly. There are sessions of mock calls they go through...for half a day...before throwing you on the phones. One half a day of mock calls is not enough given the amount of information we need to know. Self-Teaching: in many cases, you're not really being trained at all. You're completing a workbook (either by yourself or in groups) and the trainer rushes through the workbook one time before moving onto something else. If you ask to go over something again, you get put on the spot. Unless you work for Convergy's during a better project, this should not be seen as a permanent multi-year thing...unless the pay increases. I use this job while I do other things on the side and get my freelancing business off the ground. As soon as that is up and running and I start getting clients, I'll prepare my exit. This is a 6 month - 1 year job IMHO.3
- 2.0Sep 14, 2015Work At Home Customer Service RepresentativeCurrent EmployeeCincinnati, OH
The Work From Home opportunity
The Company wants you to do way to much for way to little pay. The pay is very small and you will be working pay check to paycheck for sure.1
- 1.0Jan 31, 2015Customer Service RepresentativeFormer EmployeeOrem, UT
Easy job, free tv depending on the project your on, and you have the chance to win pretty cool prizes
Not willing to work with you on your hours poor management not good enough pay for what you deal worh