Cover image for Convergys


Acquired by SYNNEX
Is this your company?


Add a Review

Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile.

Convergys Employee Reviews about "work environment"

Updated Jul 17, 2023

Verify your email to use filters. Having problems? Resend email
Found 5,513 of over 6K reviews
52% Recommend to a Friend
Convergys President & CEO Andrea Ayers
66% Approve of CEO

Found 304 of over 6K reviews

Recommend to a Friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,805 Ratings

What are your colleagues talking about?

Find your exclusive Company Bowl on Community. Join the hottest conversation with your colleagues anonymously.
Join the Conversation

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "The benefits are good and you only have to work 20 hrs. to qualify for them.(in 270 reviews)
  • "The people are great and most really care about handling customer calls promptly and completely.(in 267 reviews)
  • "training was good and some of the team leaders were good.(in 205 reviews)
  • "Being able to work from home is a draw to this company.(in 110 reviews)
  • "Good work environment for freshers and(in 98 reviews)
  • "Expect to work lots of overtime to make up for poor management planning (or lack of)(in 340 reviews)
  • "Low pay and a lot of change due to needing to meet the client's needs.(in 254 reviews)
  • "Low salaries that vary depending on the language and not the amount of work you do.(in 148 reviews)
  • "Good managers are treated unfairly.(in 141 reviews)
  • "Upper management was horrible and ill mannered(in 80 reviews)

Ratings by Demographics

Want more options?

This rating reflects the overall rating of Convergys and is not affected by filters.

2.6Asian (5)
3.3Black or African American (36)
2.6Hispanic or Latinx (14)
2.7White (60)
--Indigenous American or Alaska Native
--Middle Eastern
--Native Hawaiian or Other Pacific Islander

Reviews about "work environment"

Return to all Reviews
    1. 3.0
      Feb 24, 2009
      Anonymous Employee
      Former Employee
      Jacksonville, FL
      CEO Approval
      Business Outlook


      Convergys offers information technology professionals challenging projects that expose them to new technologies and applications. The fast paced work environment provides no other than a 'sink or swim' opportunity to gain the requisite knowledge quickly in order to apply it. Professionals that are adept at quickly assimilating new concepts and technologies thrive in this environment.


      Convergys lacks consistency in their application of career planning among its divisions and within its divisions. For those looking to 'grow' within the company, it is difficult to get your bearings and when you think you have them you often need to regroup as the rules have changed. If you aren't the type that likes to boastfully beat your chest you may find Convergys lacking in employee recognition as they is little to none for those quiet professionals.

      1. 4.0
        Apr 2, 2018
        Technical Support Specialist
        Former Employee, more than 1 year
        Mandaluyong City
        CEO Approval
        Business Outlook


        They never left you behind. My first account got transferred to a different site and they transferred me to another account within the same site. The work environment is so good that you won't feel bored working with them.


        The HMO doesn't covers the same benefits for the parents or the dependents itself. My father is my HMO Dependent and had an operation however the HMO provider doesn't cover it as they believe that it's a pre-existing illness. The HMO also for the dependent is not free.

      2. Join the Convergys team
        See Our Latest Jobs
      Viewing 1 - 10 of 304 Reviews

      Popular Conversations

      image for bowl

      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Quality Assurance Associate

      If employers are shopping cheap, should we just apply for roles that we're less qualified for?


      Quality Assurance Associate

      I had an interview late August, sent a thank you the same day, followed up when they said they would get back to me, and then again a week later and I got no response. I gave up and they just sent me an email saying the position was on hold and they hoped to have an update at the end of the week. I'd still like to see what they might offer me so what could I say in response?



      Have you ever been asked by a recruiter to sign an nda before they can speak to you about a job they're recruiting you for? Mind you they reached out to me

      1 Comment

      Glassdoor has 5,614 Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and ratings on Glassdoor to decide if Convergys is right for you.