Convergys Employee Reviews about "work from home"

Pros

I enjoyed working with Convergys. It was a temporary position last year over the holidays and hoping I can get a more permanent position. With my personal situation, working from home with Convergys was a great opportunity. The pay was excellent and when I was sick during the holidays I worked when I could and wasn't hard to get the time off during the hours I was bad bad sick. The only downfall of the job is if... you are not familiar with certain troubleshooting in computers, getting to the point to work would be hard. But they did provide remote help and help me when I had problems. They pay I received was 11.50/hour. They give lots of bonuses and chances to make extra money.

Cons

There really was no cons, that I experienced.

Pros

Work from home, steady work, PTO immediately after hire

Cons

Training was insufficient, help with questions was non-existent, managers were impatient, awful attitude against employees

Advice to Management

You really shouldn't speak about how stupid and inept your employees are when they're in earshot. Especially when you're the one who trained them in the first place. Training needs to be a lot longer and employees shouldn't be made to feel terrible if they don't catch on the first time they try.

Pros

Flexible work hours and the ability to work from home.

Cons

Not a lot of opportunity for growth. Underpaid

Pros

You can work from home

Cons

They want you to work hard for very little. There are a lot of WFH companies that pay more for the same work with less demanding demeaning stress!

Advice to Management

Stop ripping agents off and pay more!

Pros

work from home, some good perks and benefits

Cons

too much micro management, too harsh rules like no bathroom breaks, not supportive of employees over the contractor (in my case Amazon), your work and great stats alone will not be enough

Advice to Management

be more supportive of employees, allow more flexibility as long as work load is met

Pros

Work at home with peice of mind

Cons

Depends on the assignment and hours

Pros

- Work at home. You are expected to be ready at your desk to take calls and often the calls are constant, but it is nice to not worry about commutes and experience the comforts of home - Paid time off accrues at a good rate. I took off six paid days plus two weekends for a total ten day vacation after my first year there. After your first year you begin accruing paid time off faster as well. - Good management, and... a good work environment. Since your interaction with coworkers is all within recorded chatrooms, there is minimal opportunity for drama and no gossip. - There are performance-based raises (albeit small) every year

Cons

- Paid time off lately has been really hard to get. Probably growing pains as we are hiring more people, and we don't have an increase of available time off - Insurance is available, but not a particularly good value. - We have been understaffed for half a year now. As a result, calls have been burdensome, offline activity like meetings and 1:1 evaluations have been canceled, and if you get sick your usual choice... is to get an attendance point, as there hasn't been same day leave available and we don't have sick leave.

Pros

Great Place, Great People. Loved this job and its flexibility. Work at home opportunities

Cons

Closing this location soon. To low of unemployment rate here.