Convergys Employee Reviews about "work life balance"

Pros

Good work Life balance for employees

Cons

Better salaries for long term employees

Pros

Flexible schedule, but can get stuck on horrible schedules

Cons

poor work/life balance and any kind of social life

Pros

Training is somewhat easy Benefits co workers are cool my TL cared pay is decent

Cons

Scheduling is terriable no work/life balance Management doesnt have a clue what they are doing Can be ratchet and ghetto from time to time

Pros

Good work life balance in this company

Cons

Salary not good in this company

Pros

It's a job,and a pAycheck

Cons

Not a good work life balance

Pros

Higher paying customer service position.

Cons

Favoritism was a BIG, BIG problem, leads and supervisors would openly promote their friends when new positions became available while never even notifying the rest of the staff about the new positions that were open, so for many workers there was never an opportunity for advancement. This meant qualified good customer service employees would leave the company and be replaced with less qualified, lazy employees who were inferior performers which led to more work and frustration for the reliable employees. Work life balance was poor because schedules and shifts were changed often. Favoritism played a role in the schedules employees were given. Seating arrangements were also changed, sometimes as many as four times in one year so it was hard to become comfortable. Many leads were eagerly encouraged to be difficult, humiliating and intimidating to subordinates and this lead to low employee morale and poor job performance; the leads and supervisors who spoke up against this normalized company treatment were embarrassed with demotion and then termination. And the subordinates who spoke up against this were told they were treated badly because they deserved it. Micromanaging is another big area of concern for this company. When bathroom breaks were needed employees were embarrassed because they were required to get a lead or supervisor approval and the bathroom break was timed. If the break was longer than two minutes the employee was written up and given a termination warning. Monthly evaluations were given and employees were threatened with termination if their call and procedural quotas didn't meet difficult and unrealistic expectations. The higher pay did not out way the low morale employees felt working for this company.

Pros

Started as an agent and moved to Supervisor, Operations Manager and then Sr Operations Manager. Partner with different verticals. Supports and develops its employees.

Cons

Instability due to client needs, lower pay due to being a 3rd party provider. No work and life balance

Pros

Competitive culture People are like family

Cons

Work life balance is not balanced

Pros

Benefits and paid training provided

Cons

Little work and life balance

Pros

great life work balance...supervisor Audrey Harden was very understanding and a pleasure to work for

Cons

rather than ¨¨partnering ¨¨ with the recruiting department ...the other departments seemed to be negative and were always knit picking wich made them self look even worse.