Conversica Reviews | Glassdoor

Conversica Reviews

Updated May 10, 2017
51 reviews

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Full-time Part-time

4.2
Star Star Star Star Star
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Approve of CEO
Conversica CEO Alex Terry
Alex Terry
7 Ratings

51 Employee Reviews

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Pros
  • Great benefits such as provided lunches, generous time off, and great medical coverage with no waiting period (in 6 reviews)

  • Great benefits, great hours, great people, great product (in 6 reviews)

Cons
  • Usual growing pains with any company that is rapidly expanding market share (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Bellingham, WA
    Former Employee - Technical Support in Bellingham, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Conversica full-time (More than a year)

    Pros

    Great work environment and benefits. People are awesome.

    Cons

    Open floor plan so it would get too loud, no privacy either.


  2. Helpful (1)

    "Growing Company with tons of Growth Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Bellingham, WA
    Current Employee - Account Manager in Bellingham, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conversica full-time (More than a year)

    Pros

    It's one of the few tech companies located in Bellingham. Great benefits such as provided lunches, generous time off, and great medical coverage with no waiting period.

    The company has been around for about 10 years, and is growing quickly, meaning that employees who work hard there are lots of opportunities for advancement.

    Cons

    The company is transitioning from a start up company to a larger company, and definitely had growing pains. The job can get stressful, and sometimes the hours can be long.

    Advice to Management

    More employee incentives to keep up the level of work expected

  3. Helpful (1)

    "Exciting Company, Exciting Product!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Bellingham, WA
    Current Employee - Customer Success Manager in Bellingham, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conversica full-time (More than a year)

    Pros

    - Incredibly cutting edge"customer-focused" product
    - Continuously evolving to meet the requests and needs of clients
    - Strong leadership
    - Love my teammates, boss, and colleagues
    - Lunch/snacks/lots of soda water options
    - Innovation and enthusiasm across all departments, Executive Staff, and CEO

    Cons

    - Wish there was more hours in the day to give share with all my clients the new releases, features, and solutions that become available

    Advice to Management

    - Keep innovating!
    - Keep hiring!
    - Let's have more group events/gatherings/parties to celebrate our teamwork and successes!


  4. "Poor backwards training, lack of belief in their product."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Bellingham, WA
    Former Employee - Account Manager in Bellingham, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Conversica full-time (Less than a year)

    Pros

    Great lunches, that is all. Lots of toys but don't you dare enjoy them!

    Cons

    Young staff, poor management, don't understand their value

    Advice to Management

    Find new ones. Car salesman language is unacceptable


  5. Helpful (1)

    "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The product is really great

    Cons

    team communication could be better


  6. "Awesome"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great software clients love. Great coworkers. You can make good money.

    Cons

    Management is pretty rough. Lots of management changes over the course of a few years

    Advice to Management

    I have no comments to management


  7. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours, great benefits, great hours, great atmosphere

    Cons

    Always tough when a company is newer but this company is on its way up

    Advice to Management

    Continue training and supporting your staff and they will continue to blow results through the roof

  8. Helpful (3)

    "A Solid Company Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Kansas City, MO
    Current Employee - Sales Development Representative in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Conversica full-time (Less than a year)

    Pros

    Unlimited PTO, lots of time off around the holidays, fully stocked office kitchen, high turnover in the sales delartment (which translates to many advancement opportunities if you stick around), great management, and a friendly team.

    Cons

    Some people who deserve a promotion most are not promoted because management does not want to lose them in their current departments. Also, there is an old school sales vibe at this place. Many employees came from the automotive industry, and everyone is obsessed with Grant Cardone. That can be good or bad depending upon your perspective.

    Advice to Management

    Create a career advancement plan for your employees and don't hold anyone back.


  9. Helpful (1)

    "Great Company/Product - Room for Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great product. Everyone is excited about what they are doing and how the product is developing. Focus on excellence in Customer Service, which I've come to really appreciate and recognize a lack of in my day-to-day experiences. The benefits, especially for a start-up, are amazing. On top of an amazing Office Mom, who makes us breakfast, lunch, and afternoon snacks and a (fantastic) massage therapist that comes on-site, the medical-dental-vision package is low-cost, with a low deductible, and we enjoy unlimited PTO are fantastic.The CEO, Alex Terry, has been with the company a year, and we are starting to see positive results from him. He is transparent, which is a fresh of breath air. The environment is really great, which translates to lasting work relationships and a great product/service. A work hard, play hard organization.

    Cons

    With any start-up, there are issues at the top - struggles to figure out how to run/manage departments successfully. Lots of process change in the beginning made it difficult to function. Being told to do something one day, and another the next. Also, not following standard practices across the board leads to poor experiences for the clients, even if they asked for it. Like any place, there are some bad apples - management should listen to their team about these people though. Compensation could be more competitive.

    Advice to Management

    For those that are vocal about issues, take them seriously. Criticism is not necessarily a direct attack at your person. It would be wise to listen to those who want to help you know where to make things better - not punish them, put them down, or make excuses for it. This is how you lose good employees.


  10. Helpful (2)

    "Great Company!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and people! Love the job.

    Cons

    Work many extra hours. High stress at times.


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