Convey Health Solutions Reviews | Glassdoor

Convey Health Solutions Reviews

Updated Jun 1, 2019

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Found 189 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
49%
Approve of CEO
Stephen Farrell
73 Ratings
Pros
  • "Good pay & guarantee of 40 hours a week(in 9 reviews)

  • "Decent pay compared to other call centers(in 8 reviews)

Cons
  • "We were considered as "contractors" so we recieved no benefits at all(in 7 reviews)

  • "Management lack leadership skills as upper management only hire their "friends" into new positions(in 7 reviews)

More Pros and Cons
  1. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Yuma, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convey Health Solutions full-time for less than a year

    Pros

    Full time job, great pay, meet a lot of people, and great benefits.

    Cons

    Sitting in front of a computer for 8 hours a day can be very tiresome for my eyes.

    Convey Health Solutions2018-08-06
  2. "NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Quality Assurance Analyst 

    I worked at Convey Health Solutions full-time for less than a year

    Pros

    coworkers, benefits, manager and supervisor, weekend off, option to work from home

    Cons

    pay was low, laid off after 5 months

    Convey Health Solutions2019-06-01
  3. "Positive Prospect"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Convey Health Solutions full-time

      Pros

      Not many to provide per my general experience.

      Cons

      Pay does not match the amount of work one does. The environment is prejudice from both upper and lower staff. Too many favoritism within the ranks.

      Convey Health Solutions2019-04-08
    • "Just a stepping stool"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Licensed Insurance Agent in Yuma, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Convey Health Solutions full-time for more than a year

      Pros

      40 hours a week with a lot of overtime

      Cons

      Benefits Pay rate A lot of drama with management

      Advice to Management

      Keep relationships professional

      Convey Health Solutions2019-03-01
    • Helpful (1)

      "Professional and compassionate QA Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - QA Analyst in Sunrise, FL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Convey Health Solutions full-time for more than a year

      Pros

      Professional and compassionate QA Manager., who ensured that support and guidance were provided. QA supervisor was equipped with tools to foster high performance standards. He was always available to help.

      Cons

      Inadequate benefits, insufficient pay, no annual raises.

      Advice to Management

      Continue to be approachable and compassionate

      Convey Health Solutions2019-02-10
    • Helpful (1)

      "Leadership but flexible work hours"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Business Analyst 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Convey Health Solutions full-time for more than 3 years

      Pros

      Allow flexible work hours. Growing company so lots of opportunities.

      Cons

      Meetings are scheduled to resolve anything and results in lots of time wasted. Leadership doesnt believe in motivation or anything close to inspiration. As long as work is done, everything is good. Doesnt matter how late you sit or long it takes you to do it. Below average Pay and minimal benefits.

      Advice to Management

      Pay attention to your employees when they complain of low morale.

      Convey Health Solutions2019-02-07
    • "Call Center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - OTC Advocate in Yuma, AZ
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Convey Health Solutions full-time for less than a year

      Pros

      Easy work, good benefits, weekends off

      Cons

      Low pay, no raises, low advancement opportunities

      Convey Health Solutions2019-02-06
    • Helpful (1)

      "Great place to learn"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Member Service Representative in Miramar, FL
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Convey Health Solutions full-time for more than a year

      Pros

      Great place to learn about the industry quickly and get some experience under your belt

      Cons

      The HR dept is not the strongest. Needs some restructuring and new people

      Advice to Management

      Value your people more. Its a good place but some dinosaur mgmt members make it worse. Train your leaders...

      Convey Health Solutions2019-01-27
    • "Constant Change - Fast Paced Work Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Convey Health Solutions full-time

      Pros

      Very fast paced work environment which keeps you very busy, your work day is over before you know it. Great place to gain experience in Customer Service.

      Cons

      Everything can change at a moments notice. Must be good at handling constant changes to work here. Decent benefits but pay is not good for the amount of work they ask you to do.

      Convey Health Solutions2019-01-09
    • Helpful (1)

      "Salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Former Employee - Document Processor in Miramar, FL
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Convey Health Solutions full-time for less than a year

      Pros

      Set schedule, great supervisor and managers

      Cons

      9-5pm takes up the entire day, have to take the day off from work in order to attend doctors appointments etc. pay not enough

      Advice to Management

      Adjust the scheduling to assist with the needs of your employees.

      Convey Health Solutions2019-01-02
    Found 189 reviews