Copper Cellar Restaurants Reviews | Glassdoor

Copper Cellar Restaurants Reviews

Updated February 4, 2017
25 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Michael D. Chase
13 Ratings

25 Employee Reviews

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  1. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Copper Cellar Restaurants full-time (More than 3 years)

    Pros

    Great food fun times most of the time

    Cons

    Work hours are long and holidays suck


  2. "Smoky Mountain Brewery"

    Star Star Star Star Star
    Former Employee - Server
    Former Employee - Server
    Recommends

    I worked at Copper Cellar Restaurants full-time

    Pros

    Flexible schedule, very easy to build regular clientele, really easy to make good and fast money, coworkers become family

    Cons

    Open 365 days a year so working on holidays is required, some of the management is a little less than desirable

    Advice to Management

    Listen to your team members when they have issues or concerns, continue to support the staff in a positive manner


  3. "Worked with me through School"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Copper Cellar Restaurants full-time

    Pros

    There establishment is on Cumberland Ave. They're within walking distance from the school. Worked with me on hours and gave me a fair wage.

    Cons

    Worked into the late hours of the night. Kitchen work is always physically demanding.


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Copper Cellar Restaurants full-time

    Pros

    Corporate but not....corporate. Corporate is there to help and guide you, not micro manage you.
    Very laid back environment. If you want to have a drink with your employees at your restaurant's bar after work, you're welcome to do so. Just exercise common sense.

    Cons

    Insurance is horrible. But, I blame Obama for that one. 300+ per month for family insurance that has a 8k yearly deductible. If you get sick, you're paying for it yourself. Unless you lose an arm, then you're paying for 8K of it and whatever is left after the insurance pays 80% after that.

    Advice to Management

    Be yourself. Good company looking for good managers. The pay is below average, but you can't put a price tag on the stress free management environment.


  6. "Pay your managers!!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Copper Cellar Restaurants full-time (More than 5 years)

    Pros

    Work with great people. Good discount on food. Not many pros at all with this company that I can think of.

    Cons

    Pay. Forced to work holidays. You are on your own and no support from HQ even though they claim they are here for you. Their motto is everyone is replaceable.

    Advice to Management

    You get what you pay for. Mike Chase is cheap. Managers at this company are bitter and will move on when a different opportunity arises. The longer you are there the more you are taken advantage of. The "old timers " stay because they are comfortable but the new management will not stand for it and move on. Do yourself a favor and never work for them.


  7. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Knoxville, TN
    Former Employee - Bartender in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast-paced, friendly, good money, and a great learning experience.

    Cons

    Long hours on game days, work based off tips so it can be good and bad, quick turnover, and unsatisfiable customers sometimes.

    Advice to Management

    Keep up with organizing and keep your employees motivated.


  8. "Are You Kidding Me?"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Sevierville, TN
    Former Employee - Anonymous Employee in Sevierville, TN

    Pros

    Fantastic staff. Generally good management. Team driven. They work with your availability. That is about all I can say positive at this point.

    Cons

    I cannot understand why the servers, hostesses and bartenders have to cover the costs of running credit cards. I feel like that should be illegal. Especially servers. They make $2.13 an hour. They have to tip out the bartenders and hostesses already. It is robbery. They are expected to claim all tips (obviously) including what they tipped out. WHAT? Imagine, if you will having a table that only tips $5.00 on a credit card after drinking a bottle of wine and having dinner. First, that is a sad tip, but it happens way to often. Second, out of that $5.00, the server has to tip out the hostess and bartender and cover the credit card fee. Where does that leave the server making 2.13 an hour? Screwed!

    Advice to Management

    Leave this corporation and go make real money for a corporation that actually appreciates you and pays you what you are worth. Preferably one that is not greed driven during holidays and terribly hazardous weather. One where things are on the up and up.


  9. "Love the coworkers, not corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Copper Cellar Restaurants part-time (More than 3 years)

    Pros

    The people you work with are amazing. You can make okay money. Usually pretty busy restaurants. 40 percent discounts on food.

    Cons

    Micromanagement from corporate about every damn detail. It feels like these people have never served or actually worked in a restaurant but they would try to implement stuff that they think would work, but definitely didn't.

    Advice to Management

    Corporate needs to let restaurant managers make their decisions for their restaurant and then give advice from there, not just tell them what to do and not let them have any input.


  10. "Line Cook"

    Star Star Star Star Star
    Former Employee - Turkey Creek - Line Cook in Knoxville, TN
    Former Employee - Turkey Creek - Line Cook in Knoxville, TN

    I worked at Copper Cellar Restaurants (Less than a year)

    Pros

    Decent pay, plenty of hours

    Cons

    Terrible boss, horrible staff mood


  11. "Medium sized Eastern TN company; not as progressive as they think..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Knoxville, TN
    Current Employee - Manager in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Copper Cellar Restaurants full-time (More than 3 years)

    Pros

    A single-owner corporation, CCCR owns all but one or two of the properties that contain its 22 and growing chain of restaurants. Its concepts are Copper Cellar, Chesapeake's, Calhoun's, Smoky Mountain Brewery, Cherokee Grill, and Cappuccino's. The corporation has employed some very progressive technology and some innovation in its nearly 40 years of growth, and it appears to be continuing to expand.

    Cons

    Although it seems innovative and progressive at first, a new manager with CCCR will quickly realize that it's the same old restaurant business with all of its seedy corporate characters, corrupt politics, and open-handed slap on the buttocks type of encouragement. The new manager at a CCC restaurant will find herself the new "Captain Closer" and scheduled off on mandatory meeting days, although the rest of her week there will easily be over 55 hours. From what I've seen, managers with CCCR typically make several thousand dollars a year less than someone doing the same job at nearly any other dine-in restaurant concept. They still pay their waitstaffs $2.13/hour, also, so it's not like they're overly concerned with the quality of life of any of their employees.

    Advice to Management

    You have to change, so get on with it. Pay your employees a living wage. Pay your managers a competitive wage. Start taking HR, hiring, and firing a lot more seriously. Start taking sexual and other types of harassment seriously. Discipline more effectively. Stop tolerating sexist, racist, and otherwise discriminatory behavior. Grow up, CCCR, it's 2015 already.



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