Così Reviews in Chicago, IL | Glassdoor

Così Chicago Reviews

13 reviews

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Chicago, IL Area

2.7
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R. J. Dourney
3 Ratings

13 Employee Reviews

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Pros
  • Employee discount fed me for years (in 5 reviews)

  • There was room for growth I worked there 17 years (in 3 reviews)

Cons
  • Not the best management, minimum wage, you kinda have to be friends with the managers/supervisors if you want to try different positions (in 3 reviews)

  • Poor support system in upper management (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "It was a great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Shift Leader in Chicago, IL
    Former Employee - Shift Leader in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Così full-time (More than a year)

    Pros

    When first started back in 2014, the staff was very friendly!
    My GM made sure I didn't need anymore training or help.
    They really like to cross train and promote their partners.
    I started off as a barista and ended as a shift lead.
    Being a shift lead you really get to lean a lot about your guest as well as your partners.

    Cons

    They have a completely different management team.
    Their insurance isn't so great.
    If you have a problem with the managers, you have to go directly to HR because district managers won't care.

    Advice to Management

    Make sure you just show that you love what you do!


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Così (More than 3 years)

    Pros

    Strong ceo, committed team. CEO understands the business better than any in a long time. Product is great and getting better.

    Cons

    Could be too late for a turnaround. HQ move to Boston caused serious brain drain. Previous management saddled the company with really bad leases and bare bones team.

    Advice to Management

    Focus on talent in HQ and on training for restaurant staff. Spend some money on advertising and try to keep up technologically with Panera.


  3. Helpful (1)

    "Underpays compares to competitors"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Barista in Evanston, IL
    Current Employee - Barista in Evanston, IL
    Doesn't Recommend

    I have been working at Così part-time (Less than a year)

    Pros

    I can't really think of pros in terms of why I'd chose to work here over its competitors like Starbucks or Panera. I guess the friendly co-workers, but that can vary.

    Cons

    -Underpaid
    -It's a corporation so individual locations have to adhere to what corporate wants even if you think things could be done better at your location.
    -No free meal and espresso drinks every shift like the competitors offer

    Advice to Management

    Stop trying to squeeze every penny out of the people who make your business possible, the workers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "general manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager (GM) in Chicago, IL
    Current Employee - General Manager (GM) in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Così (Less than a year)

    Pros

    salary is a big bump from regular pay.

    Cons

    hiring is impossible in the area requiring me to work extra shifts and days

    Advice to Management

    Know people who are looking for jobs because outside hiring is impossible in this area


  6. "Worst job I ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Oven Line in Chicago, IL
    Former Employee - Oven Line in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Così full-time (Less than a year)

    Pros

    If your really determined and willing you have a strong chance at moving up in the company. You can really learn a lot at cosi.

    Cons

    You will be living pay check to pay check. You have the opportunity to move up. Just the pay is not good. I was full time and still couldn't make it. But that is majority of restaurants.

    Advice to Management

    Treat employees equal. Don't be a friend one minute and a snake next. Keep it professional.


  7. "Cosi needs to provide more support to its Department Heads."

    Star Star Star Star Star
    Former Employee - Director of Construction and Facilities in Chicago, IL
    Former Employee - Director of Construction and Facilities in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Così (More than 3 years)

    Pros

    This company has great people, who care a lot about the business and really want it to succeed.

    Cons

    Not a good life balance. Had no support and asked to work too many hours.
    The companies sales are not positive.

    Advice to Management

    Provide more support to specific departments. So the Directors can actually direct and focus on improvement and not just maintaining statuesque.


  8. Helpful (2)

    "Discount at their restaurants will be your greatest perk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Deerfield, IL
    Former Employee - Anonymous Employee in Deerfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Così full-time (More than a year)

    Pros

    This is a good place for someone just starting out in business. There isn't really any room for professional growth but if you need experience to put on your resume for the next phase of your career, this place will at least be a paycheck while you look for "the next big thing."

    Cons

    The company and management ask for you to give 100% of yourself but don't give their employees anything in return. Don't expect to go anywhere though - this isn't a place where you can climb a ladder. The business isn't run very well. Employees at their restaurants aren't very happy and don't like the Corporate office. It can makes working at the Corporate office tense at times.

    Advice to Management

    When an employee shows a little initiative, encourage them. I have never worked for a company that punished me so much for wanting to actually do my job well. And when I had some free time because I was done with my job and tried to help out someone else in my department who looked like they could use the help, I got in trouble for that too. Also, try hiring people who are actually qualified to do their jobs. Just because someone has a degree in a field doesn't mean that they are qualified for the job. When someone with 20 years of experience and no degree is correcting the college grad's work because it caused major problems, don't tell the experienced person that they are wrong for wanting to fix the error. No wonder your company can't make money.


  9. "Good company, trying to be a national brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Chicago, IL
    Former Employee - General Manager in Chicago, IL
    Recommends
    Positive Outlook

    I worked at Così full-time (More than 3 years)

    Pros

    Work/life balance was good, employees were great, atmosphere good

    Cons

    Bonuses were non existent, no matter what they say when you interview. Corporate is a little out of touch with the stores but they are trying to make it better

    Advice to Management

    Cut out the stores that are underachieving or replace the managers who are so set in their ways. it is not helping the company.


  10. "Moving to Boston, given less than 3 weeks notice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Così full-time

    Pros

    Stores are isolated from the corporate mess. Work at a store for more security.

    Cons

    Obviously, the upcome closure and move to Boston. Higher cost of living, and little incentive to go. I don't think management wants any of the existing staff.

    Advice to Management

    Get it together; make decisions and have PLAN for what you do, oh COMMUNICATE.


  11. "Dont expect this place to be around much longer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Deerfield, IL
    Former Employee - Anonymous Employee in Deerfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Così full-time (More than 3 years)

    Pros

    Casual work environment at corp office, nice people. Lack of budget meant not much big projects, so light work week with a lot of facebook time.

    Cons

    Extremely behind on the technology curve due to lack of budget, very poor communication from management. To many knee jerk reactions in operations. Employees who are not good at their job manage to stay around. Very high turnover on corp side, definite jumping ship feeling. Company is going the wrong direction and wont be around much longer unless someone makes to drastic changes.

    Advice to Management

    Gotta spend money to make money. Executive team needs new blood. All of it.



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