Cost Plus Reviews | Glassdoor

Cost Plus Reviews

Updated April 16, 2019
1,004 reviews

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3.4
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Cost Plus President, CEO, and Director Barry J. Feld
Barry J. Feld
348 Ratings

Employee Reviews

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Pros
Cons
  • "Not much selection for part time benefits" (in 51 reviews)

  • "Low pay and higher expectations for smaller markets" (in 47 reviews)

More Pros and Cons

  1. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Columbia, SC
    Current Employee - Stock Associate in Columbia, SC

    I have been working at Cost Plus part-time (Less than a year)

    Pros

    Amazing line of products, lovely customers and evironment.

    Cons

    Low pay, low hours getting dirty


  2. "Overall a good experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Queen Creek, AZ
    Former Employee - Sales Associate in Queen Creek, AZ

    I worked at Cost Plus part-time (More than a year)

    Pros

    I worked part-time for over two years and really enjoyed my experience. In terms of working in retail, it's a great place. Customers are happy when they come in and the management was easy-going. Expectations and duties were clearly stated.

    Cons

    Long hours with minimum wage. It's especially grueling during the holiday season.

    Advice to Management

    Get to know your team members better so you can properly utilize their individual skills.

  3. "Great Introduction to Customer Service (sets the bar)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Webster, TX
    Former Employee - Sales Associate in Webster, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Cost Plus part-time (More than 5 years)

    Pros

    20% Discount on everything (including clearance, sale items and alcohol.
    Easy going environment
    Black Friday is a breeze
    User friendly rewards program
    Sales everyday and seasonal contests
    Customers are great for the most part
    Requesting time off was pretty painless

    Cons

    Not enough pay for all the work you do
    Slow to climb unless you take a higher role (took me 5 years to go from $8 per hour to $9.20 per hour.
    Management was turned over every few years or so
    Be prepared to explain how the rewards program works often (customers often don't understand the limitations)
    Never enough staff unless it's the holidays and even then its barely
    Payroll is limited
    Expect price adjustments for prices being incorrect from expired signs or mislabeling

    Advice to Management

    Management, try to have consistency. In the 5 years I worked (part-time) I had seen all kinds of management. Either they are too strict, have no spine or are inappropriate. Corporate needs to step up their game with payroll and having enough staff, thankfully the easy going environment kept some of us around long enough to train newcomers. The new standard of the starting hourly salary should have been at LEAST $12 an hour for all that we did (and that's being generous). The Supervisors and the Department heads didn't have much of a difference from the Associates, and the slight difference wasn't worth the responsibility they took on. We had a new gourmet department head switch every other month or so.


  4. "Great staff, district managers suck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Cashier/Lead Sales
    Former Employee - Lead Cashier/Lead Sales
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cost Plus part-time (More than 3 years)

    Pros

    I had a great team - all my supervisors were kind and guiding. A little over bearing, but not without reason.
    20% employee discount, flexible scheduling, great work experience, and meeting people from around the world visiting the US.

    If you're lucky, staff will be full. Only had two bad employees ever during my time, and they came and left quick. That'll depend on your store though.

    Cons

    Loyalty Program: stores are only requested to have an 8 to 12% sign up rate, but they mathematically requested us to make about 25 to 35% (unrealistic goals a person). If people say no to a loyalty program, it is NOT our fault. Our district manager rarely stopped by, but consistently emailed us about "poor performance." Yet, we maintained a 15~% sign up rate at the end of the year, and it only increased. We tried.
     - please note, for a long time new members did not get their 15% coupon the same day, which hurt us the most. Most people said no to the program, even though we were required to pass out cards that mentioned the discount without that little detail. Customers complained about us for "deceiving them."
    Old equipment: the cash registers NEED TO BE UPDATED and handhelds too, so people can complete their profiles faster. It makes it easier to sell the program to customers

    Advice to Management

    Mentioned prior.


  5. "Not bad for part time"

    StarStarStarStarStar
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Cost Plus part-time (Less than a year)

    Pros

    Friendly team, super simple computer system to learn for cashiering

    Cons

    Management (above store) is LOUSY at explaining things to those of us on the ground floor, including special events, preferring to advertise to us rather than actually give us information; also tend to not staff enough people to close the store well


  6. Helpful (1)

    "Love This Place!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Raleigh, NC
    Current Employee - Sales Associate in Raleigh, NC
    Recommends

    I have been working at Cost Plus part-time (More than 3 years)

    Pros

    The most down-to-earth co-workers!
    And...I've worked at 2 different locations!
    Easy going managers!
    Amazing customers...seriously!!!

    Cons

    Never enough hours, but they do work with you.


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - POS Coordinator in Augusta, GA
    Former Employee - POS Coordinator in Augusta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cost Plus part-time (More than 3 years)

    Pros

    Promotions. Nice coworkers. Team effort. Lack of. Conflict.

    Cons

    None. That. I can. Think of.

    Advice to Management

    None that I can think of

  8. "great part time job"

    StarStarStarStarStar
    Former Employee - Sales Associate/Cashier in Cary, NC
    Former Employee - Sales Associate/Cashier in Cary, NC

    I worked at Cost Plus part-time (More than a year)

    Pros

    This would be a great pt jobs for someone that needs just a little extra income and with an employee discount.

    Cons

    pay rate was a horrible rate.


  9. "Pretty good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Naples, FL
    Former Employee - Sales Associate in Naples, FL

    I worked at Cost Plus part-time (Less than a year)

    Pros

    They were flexible with hours.

    Cons

    They paid too little


  10. "Decent part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cost Plus part-time (Less than a year)

    Pros

    Friendly co-workers, lots of fun products

    Cons

    high staff turnover due to location (very expensive to live here)