Costa Coffee Reviews | Glassdoor

Costa Coffee Reviews

Updated February 19, 2017
349 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Costa Coffee CEO Dominic Paul
Dominic Paul
1 Rating

349 Employee Reviews

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Pros
  • Free drinks on shift, easy to increase/decrease hours (in 17 reviews)

  • Pay is pretty good, you get free drinks on shift and 50% off food (in 30 reviews)

Cons
  • Managers being made to work stupidly long hours (in 28 reviews)

  • Lots of hard work, Expect to sweat sometimes (in 16 reviews)

More Pros and Cons

  1. "Assistan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in New York, NY
    Current Employee - Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, very professional, very knowlegebale

    Cons

    None, people was friendly and respectful. Good oportunities to develope your career.

    Advice to Management

    Keep up


  2. "Barista"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Had a great time interning at Costa Coffee the summer I graduated from high school. Really good experience and learned a lot about the way coffee shops operate.

    Cons

    - - - - - - - - - - - - - - - - - - - -

    Advice to Management

    - - - - - - - - - - - - - - - - -


  3. "Not worth it for a part time job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Costa Coffee part-time

    Pros

    Discount on food and drink but only in certain Costa's as a franchise. A good reference to have due to customer service and always being busy.

    Cons

    Never enough staff. Holiday's are not planned out enough, so staff are given time off with no one to cover and then are told at the last minute that shift's need covering. Superviser's or older staff members look down on new or younger members of staff and are made to feel like crap when drinks aren't 'up to THEIR standards'. Audit checks are a joke and the blame always goes onto the baristas, never supervisers or managers. Long hours and are sometimes pulled away from break to help cover when it gets busy. I work part time and more than happy to just work my contracted hours due to college and other commitments, but I am constantly being bombarded every week with phone calls and texts to do more shifts. Rota is changed without managers asking you to do the certain shifts, so you never know when you are actually working so can never make any plans.

    Advice to Management

    Have enough staff to help cover shifts. Realise that staff have lives outside of work which sometimes come first before taking extra unneeded hours to cover managers who spend all day in the office or out the back doing stock check.


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  5. "job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Costa Coffee part-time (Less than a year)

    Pros

    they are flexible with the schedule.always try to give the best option as they can to u.nice management.

    Cons

    you have to work on Saturday and Sunday night as well and the money not as good if u compeer with a daytime shift.

    Advice to Management

    be more friendly


  6. "Part-Time is great"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very sociable job, chance to meet lots of people and customers. Company pay well and review it often.

    Cons

    Can have awkward hours, including working at weekends but this generally depends on the store you work int.

    Advice to Management

    It would be useful to have more staff surveys on what does and doesn't work in store


  7. "Fun...if you can work fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista
    Current Employee - Barista
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Costa Coffee part-time (Less than a year)

    Pros

    Free drinks on shift
    Discount of food items
    A supportive working environment
    Flexible working hours
    Overtime often available
    Good customer relations

    Cons

    -Some customers may be stressed so can seem rude
    -At busy periods you must work extremely fast...small mistakes can slow down the whole process
    - You will get a lot of coffee and milk on your clothes

    Advice to Management

    Keep doing what you are doing as currently Costa is a great place to be working.


  8. "Okay"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worked with lovely people, nice having regular customers, costa employee community

    Cons

    Long busy hours- not enough people on closes in particular as there is a lot of work to do in not much time especially at busy stores


  9. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Costa Coffee part-time

    Pros

    Lovely team, Nice manager. Free coffee.

    Cons

    Lots of hard work, Expect to sweat sometimes.

    Advice to Management

    Have an extra staff member on at peak times.


  10. "Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Costa Coffee full-time

    Pros

    Free drinks, loads of benefits and perks

    Cons

    Hard to arrange time off because of other colleagues who can only work certain hours.


  11. "Just a temporary place to work in."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Costa Coffee full-time (More than a year)

    Pros

    If you are lucky and willing to obey to your manager orders without questioning, you can step up the ladder quite quickly.

    Cons

    1 out of 4 managers can actually manage people, as they level of education is pretty low. Most managers do not understand how to motivate employees and how to create a good work environment. costa HR is pretty absent and reflect the 'hard' model, the harder you work the more likely you are to receive the small bonus, top-down communication, autocratic leadership style.

    Trade unions are also not recognised by Whitbread. Thus, the only way an employee can 'escape' harassment is through leaving the employment. Many employees of costa, especially junior staff, are treated unfairly by the manager, many workers are forced to go to work even when ill.

    Managers cannot also be trusted. most of the times they go back on their words.



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