Costa Coffee Reviews | Glassdoor

Costa Coffee Reviews

Updated September 18, 2017
406 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Costa Coffee CEO Dominic Paul
Dominic Paul
19 Ratings

406 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Difficult, long hours, sometimes unreliable managment (in 31 reviews)

  • There is little to no actual bonus for hard work (in 18 reviews)

More Pros and Cons

  1. "Assistan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in New York, NY
    Current Employee - Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, very professional, very knowlegebale

    Cons

    None, people was friendly and respectful. Good oportunities to develope your career.

    Advice to Management

    Keep up


  2. "Don't Bother if you want a life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Costa Coffee full-time (Less than a year)

    Pros

    Non really. Free drinks if you have time to drink them. Cut price food if you get a chance to eat it.

    Cons

    Over worked and understaffed due to ridiculously tight Labour Budgets. Expected to maintain Brand Standards but without the support and understanding from Senior Management that is required. Said Management has no understanding at all of the variance between different stores and how they operate and seem to think every Costa is the same and treat them as such.

    Advice to Management

    Get a grip. Think about your store staff and ensure that every member is looked after and treated with respect. THEN you can worry about Shareholders Dividends and Senior Managements Bonus, because without the support of the front line there wouldn't be any.

  3. "Barista"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Had a great time interning at Costa Coffee the summer I graduated from high school. Really good experience and learned a lot about the way coffee shops operate.

    Cons

    - - - - - - - - - - - - - - - - - - - -

    Advice to Management

    - - - - - - - - - - - - - - - - -


  4. "Not worth it for a part time job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Costa Coffee part-time

    Pros

    Discount on food and drink but only in certain Costa's as a franchise. A good reference to have due to customer service and always being busy.

    Cons

    Never enough staff. Holiday's are not planned out enough, so staff are given time off with no one to cover and then are told at the last minute that shift's need covering. Superviser's or older staff members look down on new or younger members of staff and are made to feel like crap when drinks aren't 'up to THEIR standards'. Audit checks are a joke and the blame always goes onto the baristas, never supervisers or managers. Long hours and are sometimes pulled away from break to help cover when it gets busy. I work part time and more than happy to just work my contracted hours due to college and other commitments, but I am constantly being bombarded every week with phone calls and texts to do more shifts. Rota is changed without managers asking you to do the certain shifts, so you never know when you are actually working so can never make any plans.

    Advice to Management

    Have enough staff to help cover shifts. Realise that staff have lives outside of work which sometimes come first before taking extra unneeded hours to cover managers who spend all day in the office or out the back doing stock check.


  5. "job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Costa Coffee part-time (Less than a year)

    Pros

    they are flexible with the schedule.always try to give the best option as they can to u.nice management.

    Cons

    you have to work on Saturday and Sunday night as well and the money not as good if u compeer with a daytime shift.

    Advice to Management

    be more friendly


  6. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Milton Keynes, England (UK)
    Current Employee - Barista in Milton Keynes, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Costa Coffee part-time

    Pros

    Free drinks and 50% of food on shift, 25% of any Whitbread owned company after 3 months of work, rota is generally planned for the next month so there's plenty of time to schedule around work, work never gets boring, most people are lovely to chat to, team is amazing and managers always make sure everyone is ok/happy, my manager was/is very thoughtful and makes sure to ask if work/school balance is ok

    Cons

    Hard to call in sick, longs hours, on feet all day, sometimes people can be nasty, sometimes stressful

    Advice to Management

    Keep it up!!


  7. "Barista"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costa Coffee part-time

    Pros

    Challenging
    Friendly co-workers
    Able to build relationships with regular customers

    Cons

    Constant high intensity work
    Difficult manager (Personal Experience )

    Advice to Management

    Realise how important your staff are and take complaints seriously

  8. "Costa life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Blanchardstown (Ireland)
    Current Employee - Store Manager in Blanchardstown (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Costa Coffee full-time (More than 5 years)

    Pros

    High brand of company, Professional approach to the staff

    Cons

    Unsatisfactory salary, no bonus for store manager

    Advice to Management

    Appreciating the work of experienced employees


  9. "Would work there again if the oppertunity came up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Inverness, Scotland (UK)
    Former Employee - Barista in Inverness, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Costa Coffee part-time (More than a year)

    Pros

    Costa coffe is a fantastic company, only the stote I used ruined itm would 100% go back again. Fantastic incentives and great team and job was great, I loved it.

    Cons

    No chance for extra hours, the store I was in was family run - extremely unfaie to other staff due to favouritism and no room for progressiom

    Advice to Management

    Dont hire families.


  10. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in London, England (UK)
    Current Employee - Area Manager in London, England (UK)

    I have been working at Costa Coffee full-time (More than a year)

    Pros

    Big company, lots of roles, benefits and opportunities

    Cons

    A business that is managed top down


Showing 406 of 414 reviews
Reset Filters