Costa Reviews | Glassdoor

Costa Reviews

Updated Jul 16, 2019

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Found 873 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
54%
Approve of CEO
Costa CEO Dominic Paul
Dominic Paul
87 Ratings
  1. "Excellent place to work alongside studies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista in Cardiff, Wales
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Costa part-time for more than 3 years

    Pros

    Flexible and understanding management when fitting work around school/university studies

    Cons

    Can be physically tiring and some stores can be poorly run

    Costa2018-11-30

    Costa Response

    December 6, 2018Costa Resourcing Co-ordinator

    Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

  2. "good"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Costa part-time

      Pros

      there was free coffee to drink

      Cons

      there were long shift hours

      Costa2018-11-17

      Costa Response

      November 28, 2018Costa Resourcing Co-ordinator

      Thanks for taking the time to write a review. It's great to hear that you enjoyed your time with Costa

    • "Good if you don't work for a franchise"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Liverpool, England

      I have been working at Costa part-time for more than a year

      Pros

      good pay above minimum wage, good progression opportunities, good for students also as the shifts are flexible

      Cons

      franchises don't treat you well and overwork you, whilst trying to get away with underpaying you

      Costa2018-11-08

      Costa Response

      November 14, 2018Costa Resourcing Co-ordinator

      We really value our teams’ feedback and it’s important to us that our people feel supported by their line manager and there are procedures in place to ensure this. Thank you for taking the time to leave your review.

    • "Work experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa

      Pros

      Team was always there to support me.

      Cons

      Staff keeps on changing making hard to know everyone

      Costa2018-10-28

      Costa Response

      October 31, 2018Costa Resourcing Co-ordinator

      We really value our teams’ feedback and it’s important to us that our people feel supported by their line manager and there are procedures in place to ensure this. Thank you for taking the time to leave your review.

    • "Barista"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Costa part-time for less than a year

      Pros

      Hourly rate Discount during shift as well as not on shift Enjoyable Job

      Cons

      As well as making coffee, serving, customers, cleaning tables you are also required to do a full shop clean every night if you're on a close

      Costa2018-10-24

      Costa Response

      October 25, 2018Costa Resourcing Co-ordinator

      Thanks for the feedback. Your comments have been noted and will form part of our own internal review process. We hope you continue to enjoy, and be successful, in your career with us

    • "Fantastic Company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista Costa Coffee in Oxford, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Costa part-time for less than a year

      Pros

      fantastic pay, friendly co-workers, good management structure

      Cons

      stressful drive thru working when busy

      Costa2018-10-22

      Costa Response

      October 25, 2018Costa Resourcing Co-ordinator

      Really pleased you're enjoying your role with us. We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and enjoyable place to work is an integral part of life at Costa. Thank you for taking the time ...

      Show More
    • "Costa coffee Barista"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Barista in Limerick, Limerick
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Costa part-time for more than a year

      Pros

      The best part about this Company is people that work there. I worked there over a year and a half and spend some of the best moments of my life there.

      Cons

      Salary doesn't feel like it's adequate to the work you do.

      Costa2018-09-07

      Costa Response

      September 11, 2018Costa Resourcing Co-ordinator

      Thanks for taking the time to write a review. It's great to hear that you enjoyed your time with Costa.

    • "Costa Coffee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Costa full-time

      Pros

      costa has great staff with a professional environment. you have the joy of speaking to lovely customers all day and are rewarded constantly

      Cons

      can be stressful if youre not organised but staff will help you as you learn the role

      Advice to Management

      training should be more efficient and more hands on so they get a feel for the pace of the role

      Costa2018-09-06

      Costa Response

      September 11, 2018Costa Resourcing Co-ordinator

      Thanks for taking the time to write your review, we're pleased to hear that you enjoyed the interaction with our incredible customers. Our industry is very demanding and being busy is the best measure of our success. It can be a particularly tough industry to work within, both in ...

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    • "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Costa full-time

      Pros

      Great team, tips and available extra shifts

      Cons

      On your feet all day other than 30 mins for lunch

      Costa2018-08-29

      Costa Response

      September 11, 2018Costa Resourcing Co-ordinator

      Really pleased you're enjoying your role with us. We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and enjoyable place to work is an integral part of life at Costa. Thank you for taking the time ...

      Show More
    • Helpful (1)

      "Costa salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Datchet, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Costa full-time for more than a year

      Pros

      50% off when on shift, 25% off rest of the time. Room for progression

      Cons

      Some 12.5 hours shifts, but nothing else

      Costa2018-08-11

      Costa Response

      August 16, 2018Costa Resourcing Co-ordinator

      Really pleased you're enjoying your role with us. We pride ourselves on putting people at the centre of everything we do, both in our sites and at Support Centre. As such, creating a fun and enjoyable place to work is an integral part of life at Costa. Thank you for taking the time ...

      Show More
    Found 873 reviews