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Costa

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Costa Reviews

Updated Nov 27, 2022

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Found 2,958 of over 3K reviews
3.4
56% Recommend to a Friend
Costa CEO Jill McDonald
56% Approve of CEO

Found 2,929 of over 3K reviews

3.4
56%
Recommend to a Friend
56%
Approve of CEO
Costa CEO Jill McDonald
Jill McDonald
464 Ratings

What people are saying about Costa

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Top Review Highlights by Sentiment

Pros
  • "Lots of overtime opportunities and free drinks on shift and 50% off food on shift.(in 182 reviews)
  • "The hourly pay is good and you get discount on food and free drinks(in 173 reviews)
  • "Good teams, free coffee, great custlmers(in 152 reviews)
  • "Loved making coffee and my team were great(in 119 reviews)
  • "Nice people and place to work all round(in 108 reviews)
Cons
  • "Expected to work long hours and any hours you work extra you dont get paid.(in 182 reviews)
  • "Management is poor and unorganised(in 169 reviews)
  • "Bad manager isn’t very customer friendly(in 103 reviews)
  • "low salary sometimes difficult to make more than 30 hours(in 51 reviews)
  • "Minimum wage for a job that encompasses many different roles and responsibilities.(in 47 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee

    good

    Oct 17, 2022 - N A 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent work, flexible hours good experience

    Cons

    eh could pay better per hour

    Be the first to find this review helpful
  2. 2.0
    Former Employee, more than 1 year

    Sub par coffee

    Nov 27, 2022 - Barista in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was employed and earning money

    Cons

    Bit embarrassing serving costa coffee

    Be the first to find this review helpful
  3. Join the Costa team
    See Our Latest Jobs
  4. 4.0
    Former Employee

    Ok

    Nov 15, 2022 - Costa Coffee Supervisor in Essex, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good coworkers, not bad pay

    Cons

    Work hours, stressful job life

    Be the first to find this review helpful
  5. 4.0
    Former Employee

    Good Job

    Oct 4, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay for a job alongside studying

    Cons

    Little support from higher up in the company

    Be the first to find this review helpful
  6. 5.0
    Current Employee

    Great

    Jul 18, 2022 - Lawyer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great no issues with this company

    Cons

    Nothing bad to say at all.

    Be the first to find this review helpful
  7. 2.0
    Current Employee, less than 1 year

    Okay for students

    Jun 13, 2022 - Barista in Liverpool, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get free drinks on shift.

    Cons

    Not really a long term job. Regional managers aren't very good.

    1 person found this review helpful
  8. 5.0
    Former Employee

    Great company

    Feb 22, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours, good pay, great management

    Cons

    The work can be difficult

    1 person found this review helpful
  9. 3.0
    Current Employee

    Good pay but atmosphere and depends on store

    Apr 17, 2022 - Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Pay Free drinks on shift Discount on food

    Cons

    Can have bad management Can get very busy and stressful

    Continue reading
    Be the first to find this review helpful
  10. 1.0
    Current Employee

    Ok!

    May 5, 2022 - Store Manager in San Luis Obispo, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive environment and nice staff

    Cons

    Long hours and lot of responsibilities

    Continue reading
    Be the first to find this review helpful
  11. 4.0
    Current Employee, less than 1 year

    Good Company, Great People

    Aug 17, 2021 - Store Manager in Swansea, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good rates of pay competitive for the industry, friendly staff, good brand reputation. Above store team supportive and knowledgeable. Careers opportunities for team.

    Cons

    Long Hours, High expectations for all staff at all levels, limited numbers of staff allowance per shift along with allowance for number of staff allowed within store teams.

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 2,929 Reviews
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Costa Reviews FAQs

Costa has an overall rating of 3.4 out of 5, based on over 3,082 reviews left anonymously by employees. 56% of employees would recommend working at Costa to a friend and 36% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Costa employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Costa. This rating has improved by 1% over the last 12 months.

56% of Costa employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Costa 2.9 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Costa to be career development, coworkers, benefits and the cons to be workplace, compensation, management.

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Costa photo of: Flat White
Costa photo of: On a hot Monday morning
Costa photo of: Joining Pride
Costa photo of: Our new food-led concept store Costa Fresco
Costa photo of: Costa Coffee, Marple (Photo thanks to Geograph user Gerald England, Some Rights Reserved)
Costa photo of: Andover - Costa Coffee (Photo thanks to Geograph user Chris Talbot, Some Rights Reserved)
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