Costco Wholesale Reviews in Issaquah, WA | Glassdoor

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Costco Wholesale Issaquah Reviews

Updated January 13, 2018
241 reviews

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Issaquah, WA

241 Employee Reviews

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Pros
  • Amazing Company with great pay and benefits (in 344 reviews)

  • Great place great culture great benefits very affordable for part time employees (in 654 reviews)

Cons
  • Currently hard to get hired full time (in 214 reviews)

  • They say they don't work with other jobs schedules so if you're looking for part time like I was they will give you a hard time (in 187 reviews)

More Pros and Cons

  1. "Cruise reservations agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Reservations Agent in Issaquah, WA
    Former Employee - Cruise Reservations Agent in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costco Wholesale full-time (More than 10 years)

    Pros

    Excellent benefits and pay was very reasonable

    Cons

    The commute was horrid because of how far I had to live.

    Advice to Management

    Telecommute option would have been a wonderful option.


  2. Helpful (1)

    "Costco Travel Reservation Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Issaquah, WA
    Current Employee - Reservations Agent in Issaquah, WA

    I have been working at Costco Wholesale full-time (Less than a year)

    Pros

    Nice building. Great Cafeteria.

    Cons

    There is a valid reason why the turnover rate is so high at Costco Travel.

    Costco Travel’s rigid adherence to their rules, despite the employee’s best efforts, is inhuman. For example, if you are late by one minute, you’re written up--and it only takes a few write ups to be let go, out the door, bye bye. It doesn’t matter that the main artery traveled that morning was icy during one of those rare unfortunate commutes, nor does it matter that there was a 9 car pileup and you could only travel ten miles an hour to get to work. And it certainly doesn’t matter that you have an exemplary history of being on time and you adhered to their strict protocol. I was told, “If there were two hundred other people late that morning, then you would be excused.” Translation: You, the employee, have no value. You are not to be believed, or trusted. Risking your life is expected. Acts of God are not excusable, ever.

    Their inflexible and dogged observance to The Rules makes it impossible for them to see the trees through the forest. They are short sighted as far as their employees are concerned---you are replaceable. They’d rather keep the training classes full every month rather than spend any effort to keep the employees they already have.

    And don’t believe their song and dance about chances for advancement. Trust me, they want to keep you right where you are: Peons in the company. The slaves rowing at the bottom of the ship keep the boat sailing smoothly.

    Costco Wholesale is known to be one of the best employers out there BUT Costco Travel has not earned that same reputation.

    Advice to Management

    Ease up on micromanagement. Your employees are not your enemy.

  3. "Fun company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Issaquah, WA
    Former Employee - Cashier in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costco Wholesale (More than a year)

    Pros

    It was a positive working environment

    Cons

    No cons they are the best

    Advice to Management

    Keep up the good work


  4. Helpful (2)

    "Toxic Corporate Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Control Specialist in Issaquah, WA
    Former Employee - Inventory Control Specialist in Issaquah, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Costco Wholesale full-time (More than 10 years)

    Pros

    Good benefits, almost impossible to get fired unless you’re caught stealing . The pay is okay.

    Cons

    Cult-like atmosphere- they want Costco to be your whole life. Employees post new items on their personal Facebook. They want your whole family to work there. The less educated you are, the more likely you are to get promoted. They create and ultra-competitive environment. Super high-stress environment that is not worth the pay.

    Advice to Management

    Promote based on performance and seniority rather than politics.


  5. Helpful (24)

    "The Worst IT Has To Offer..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Issaquah, WA
    Current Employee - Engineer in Issaquah, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Costco Wholesale full-time (More than 5 years)

    Pros

    -Free Costco executive membership card.
    -A job until you die at your desk and they notice your rotting corpse a month later.

    Cons

    Feckless lower management filled with silver-badged status-quoers. Over-filled middle management consumed with maintaining their fiefdoms. Rudderless upper management.

    Corporate employees (1000+) treated as an afterthought compared to warehouse employees. For example, company 'employee manual' solely tailored to warehouse employees. Employee welcome videos tailored to warehouse employees. Most company videos/communication tailored to warehouse employees.

    Strict core hours of 9am-3pm. No work from home. Non-negotiable two week vacation at time of hire. Nearly non-existent yearly raises / COLA bumps. Hourly warehouse employees get bonuses (after so many years), management gets bonuses. Salaried professionals? No bonus, ever. Management pushes laughable excuses of job security for a 20% lower pay rate than any other comparable job in the area and horrible benefits/extras.

    Toxic work culture of depressed resignation. Office itself is gloomy and feels like a library. People openly discussing how horrible the IT department is and searching and sharing external job openings. Employees rewarded for keeping their heads down and not being noticed. Management loves throwing millions at vendors and contractors while ignoring internal talent. Employee surveys have been getting worse every year, yet suggestions are ignored or paid lip service to in a single slide at the end of year company overview.

    Zero direction provided by upper and middle IT management that mostly came from warehouses and non-technical positions. Zero overall direction and strategy from upper management.

    Advice to Management

    It's time for a shake-up. Fire your lower and middle management and hire tech managers from the outside. Follow their suggestion on firing people and restructuring the whole IT department. (Will never happen. Not even a light reshuffling of current management to bring in outside tech people.)


  6. "data entry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry in Issaquah, WA
    Current Employee - Data Entry in Issaquah, WA
    Recommends

    I have been working at Costco Wholesale full-time (Less than a year)

    Pros

    nice place, restaurant, cover parking,

    Cons

    far from my house, contractor


  7. Helpful (1)

    "Front end Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Issaquah, WA
    Former Employee - Anonymous Employee in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costco Wholesale part-time (More than 3 years)

    Pros

    Busy work, plenty of customer service interaction, great benefits, as long as you do your work you wont have to worry about being let go or laid off.

    Cons

    Hard work, a lot to do all the time, angry customers, sometimes over night shifts, unfair work environment sometimes, unfair managers, unfair supervisors at times.

    Advice to Management

    treat all employees with fairness

  8. Helpful (2)

    "Such a fantastic company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Issaquah, WA
    Former Employee - Anonymous Employee in Issaquah, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costco Wholesale full-time (More than 10 years)

    Pros

    Salary is pretty great, you could maybe find better but pretty tough to beat. Benefits are fantastic and extremely hard to beat! Great work life balance, vacation time is fair. Most managers are pretty organized and structured with a clear vision.

    Cons

    There tends to be a "culture" of the ins. So if you're "in", you will advance quickly. If you're not "in" it can be very hard to move up. It can tend to be more of a who you know type of work environment. To be fairly expected of a company of Costco's size.

    Advice to Management

    Managment is a calling and not a title. I worked for 4 warehouse managers and they were all pretty empowering strong leaders. The warehouse that I left, I have heard is has become pretty toxic. It all starts and ends with the point leader. Everything falls on their shoulder and I think when you are given a position of extreme leadership, it can tend to feel more like a title and not a calling to something higher. No other real advice. I loved Costco and all that it did for me. I am so grateful for the 10 years I spent there.


  9. Helpful (12)

    "IS Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS Analyst in Issaquah, WA
    Current Employee - IS Analyst in Issaquah, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Costco Wholesale full-time (More than a year)

    Pros

    Great job security, Great health insurance, good work/life balance

    Cons

    low pay, no telecommute options, Issaquah traffic, management out of touch with reality

    Advice to Management

    Management either has to pay considerably more (think +20%) or allow some type of telecommute option or open a regional IT office somewhere more affordable (near Tacoma maybe?) House prices in the area have increased by over 16% in the past year. It's practically unaffordable to live anywhere within a 45 minute drive of the campus and thats coming in to work at 6am before most of the traffic! In addition, IS needs to adopt a better way to track employee production. Right now, employee production is tracked by how often your butt is in your seat not by how effective you are at doing your job. I suspect this is the main reason there are no telecommute options. That is a culture change that needs to happen. Costco is big on keeping everything the same - meaning that warehouse workers can't telecommute so IS shouldn't either. That way of thinking is going to have to change if Costco is going to continue to fend off Amazon. I've listened to upper management say they know they can't attract the best talent (hey thanks for that vote of confidence) and won't try just be happy you're not working inthe warehouse. Yes, costco is great in that it is one of those companies that really invests is some of its employees. You can start in the warehouse and work your way up to IS. I suppose if thats the route you came up, then you don't know any better. To the rest of us, who came in from the outside from other tech companies or just other companies IT in general, you are in for a harsh reality.


  10. Helpful (3)

    "software developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Issaquah, WA
    Current Employee - Software Developer in Issaquah, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Costco Wholesale full-time (More than 3 years)

    Pros

    This is a stable company and there are a lot of different opportunities to expand your career. Costco will allow you to move around to different roles within the company.

    Cons

    The pay scale is lower by 20% as compared to other companies in IT. Information Technology division is unorganized and there a handful of people who carry the IT division and do the bulk of the work. A lot of people hide behind their roles and get by doing very little.

    Advice to Management

    Create a culture where people are motivated to work. There are no consequences at Costco and people feel that they won't get fired, so you have a culture of people who aren't motivated. They don't take pride in what they do.


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