Costco Wholesale Reviews
Updated May 31, 2023
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Top Review Highlights by Sentiment
- "The benefits are great and there is plenty of room for mobility as there are many departments and positions." (in 2542 reviews)
- "The pay is good and the job keeps you busy so time goes by pretty quick." (in 2105 reviews)
- "This job is great for people who dislike desk jobs and needs to be physically working." (in 560 reviews)
- "This place has great coworkers and I've made a lot of friends in a short time here." (in 312 reviews)
- "And to have Jim Sinegal as the footprint of how to take care of your employees." (in 259 reviews)
- "Poor Management by not listening and hearing employees' issues and situations" (in 918 reviews)
- "But the share of bad managers far exceeds the good ones and the good ones end up quitting or ask for a demotion." (in 520 reviews)
- "Long hours and pay use to set the standard but has fallen in the last ten years for salaried employees." (in 342 reviews)
- "too much favoritism in the store" (in 222 reviews)
- "I've worked at Costco twice and had bad supervisors both times but other departments have great sups." (in 174 reviews)
Ratings by Demographics
This rating reflects the overall rating of Costco Wholesale and is not affected by filters.
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- Current Employee, more than 8 years★★★★★
Major Sales AssociateMay 31, 2023 - Sales Associate in Grand Rapids, MIRecommendCEO ApprovalBusiness Outlook
Good Pay and great culture.
Not a lot of room for growth.
- Current Employee, more than 1 year★★★★★
Real Pros and ConsOct 25, 2014 - Cashier Assistant (Front End Assistant) in San Luis Obispo, CARecommendCEO ApprovalBusiness Outlook
Very affordable high quality health insurance benefits even for PT employees. Great for working parents who split up child care and need coverage. The key to succeeding at Costco is to work hard, have a good attitude and be nice to people. It's hard work and fasted paced, you have to be down for that to succeed.
At this warehouse you are required to work 5 days per week, even if you are PT at 24 or so hours. This means lots of 4-5 hour shifts rather than fewer 8 hour shifts which is tough for those who commute a long distance to work or have to cover day care.Continue reading
- Former Employee, more than 10 years★★★★★
Costco is awesome to shop at and work for.Feb 20, 2018 - Tire Technician in Fort Worth, TXRecommendCEO ApprovalBusiness Outlook
I tell everybody that if you do not have a Degree or know a trade, or if you are going to school and need a part time job, you need to work at Costco. To anyone reading this considering working for Costco, know that you could be a part time cart pusher making $25/hr getting bonuses twice a year, with excellent insurance and a 401k. Getting sick/vaca, and all the benefits you can think off. Just for being a good retail employee. The best way to get in at Costco is you have to know someone already working there who can vouch for you. OR, do what I did and ask for the hiring manager and make sure they know your name and face. That way when they are hiring, and they see your name, they can schedule an interview. Costco main hiring season is March/April. They also hire extra seasonal temporary employees in October. But just know that they can just let you go in January when seasonal position is done. It is a temp job. BUT when March comes around, you can ask for the hiring manager and let him know you worked there seasonal and loved it and want a permanent position. It is best to create a relationship with either the dept manager or hiring manager while working seasonal so they remember you when permanent positions open up. You start off making $13, IF you can get in. You get benefits (incl. sick/vaca) after your 9 month probation. The thing about Costco, if you are reliable and a good worker, meaning you aren't calling in, hardly late, and give excellent customer service, you will make it past your probation. Its that easy. So as long as you make it past your probation period, you will make it at Costco. Costco does not keep bad employees. They have a strict tardy/sick call policy. They have a strict attitude policy. You cannot go to work with a bad attitude and show it. Hint, that's why every time you go to Costco, everyone seems like they love their job. its easy and Costco takes care of them. You get raises based on the amount of hours you work, not by your work ethics like most companies. Like I said earlier, if you are employed at Costco, there is no reason you aren't a good worker or have good work ethics. So raises are based on amount of hours you work. they reward based on how much time you put in. Typically its 50 cents for the first 3 or raises then its $1 after that. Top out pay is near $25. That's how you can be a cashier assistant making great money. It's just based on the amount of time you work. You start out part time, min 24 hours a week. But you can always pick up shifts, ask other dept. to be crossed trained to further your knowledge at Costco making you able to pick up more hours easily. Plus, it lets managements know you are serious about being employed at Costco. Once a full time position opens up, you can apply for it. But know, there are other part timers who are putting in for that spot too who been there longer than you. But if you have no tardys/sick calls, and great relationship with managements/supervisor, and the others have lots of tardys/sick calls, you can easily be picked. The same goes to applying for supervisor positions. I've seen 2 year employees go from pushing carts, to becoming a supervisor and go from $14/hr (24hr/wk) to $26/hr (40wk) because they took care of business. Once you put in enough hours, you start to earn bonuses twice a year (after each inventory). and bonuses are based on, again, the amount of time you work. And its for full timers AND part timers. Another thing that is true about Costco - Sunday Pay. Its time and a half. So if you are making $25 mon-sat, you are making $37.50 on Sunday. You do not get employee discounts. You do get a executive membership ($120 yearly value) and 3 basic members to give out to family/friends ($180 yearly value) The good thing about getting the executive membership free, is that anything you buy (other than gas, pharmacy, and tobacco) you get %2 back yearly. So if you shop there, every year, Costco gives a check of what you earned and you can use it there, or cash it out. SO the pay is great. And like I said before, if you are working there, you are good employee. Which translate to, the people working at Costco are great to work with. You make friends, sometimes long lasting friends. I've seen employees meet their wives there. It is a family oriented retail store. They have EAP (employee Assistant Program) if you ever need it. Costco does care about their employees. Costco have Christmas parties and give away things. You get all major holidays off. Costco is an excellent place to work at. Costco does not mind hiring students. If you are in school, they work around your school schedule. You have to turn in your school schedule and let them know when you can work. They will never make you pick Costco over School. A lot of Costco employees who went to school and graduate sometimes just stay at Costco. I know an employee who finished their teaching degree, but ended up staying at Costco because of pay and everything else great about Costco. That how great working at Costco is. But they will never be a secondary employer. Meaning, if you work for Costco, and have another job, they will not work around another job you may have.
I have not read any of the other reviews here, but I will I be honest as I can about any 'cons' working at Costco: Nights and weekends. you give that up. At least until you make it to the top of the totem pole in your dept.. That can be hard if you are in a big dept like 'front end' or in a dept. where employees have been there for a long time. You can ask to have more opening shifts and maybe a weekend off. But be careful asking for Sunday off (Sunday pay is time and a half). If you are trying to have a family, it is rough working nights and weekends. That is why I went to a different career path. Wife worked 8:30 - 5 m-f. and I wanted to as well. But I know Costco employees who make it work. Favoritism/Friends - I don't see that much. But I know it exists. Costco recognizes that. Their warehouse managers and warehouse manager assistance are rotated with other warehouses to prevent that. However, lower level management usually aren't. I can see how they can create a relationship with their employees. It's honestly just human nature. But it is also unintentional in my opinion. It is your responsibility to recognize that and report it if you feel like you aren't being treated fairly. Costco has an open door policy. Tardy's- That is the only thing that bothered me. If you are late more than 3 times in a 30 day period, you will get written up. This has bit me in the butt a couple of times being that I didn't get out of class in time for whatever reason. Its easy to loose track how many tardy's you have sometimes, but it is your responsibility. The upside to that is, write ups fall off your record after 9 months. Their policy is, if you get written up 3 times within 9 months for the same thing, you will get suspended. if you get written up 4 times within 9 months for different things, you will get suspended. They make it hard to get suspended. You have to be a joke to loose your job at Costco. If you notice you are not able to make your shift on times, it is your responsibility to let you supervisor/manager know to work with you on your shift so you are not late. No call/no show - this is also something that bothered me, but understood why it is like that. According to the handbook, you have to call in no later than an hour before your shift or it is considered a no call/no show. Which means, if you call in 30 mins before your shift, its a no call/ no show. And a no call / no show is an automatic write up. Again, it falls off in 9 months. no biggie. its just, even if you called, if it is within the hour, its a no call no show. Black out days for vacation - This was also annoying working there. But not a deal breaker. Costco busiest time of the year is November and December. You cannot request vacation during November or December. So if you have a family tradition, know you may not be able to attend unless you work something out with the warehouse managers. Sometimes they might work with you, but most of the time, they might tell you 'if I let you have vaca then I'd have to let everyone have vaca'. Inventory - Costco does their own internal inventory twice a year, and the week inventory falls on, you will not be able have that week off. For instance, lets say inventory for your building is the second week of February, more than likely, you won't be able to take that week off. And you for sure will work inventory day. Whether you are running the business, counting that night. So if you anniversary or birthday is on inventory day, the best you can do is just ask to run the business so you can celebrate that night instead of counting inventory after the store closes. If you are counting inventory, your shift will most likely be 6pm-2am. However, inventory is not miserable. It can be fun, especially if you like counting. They do feed their employees who are counting with good food. Also, know if you are eligible for bonuses, you get your bonus on your check shortly after inventory. Which is a good way to keep tract when inventory is, or when you get your bonuses. My cons are not really cons. Like I said, I haven't read any of the other reviews. I am sure most of the bad ones are from losers who couldn't hold a retail job and wanted to come here to talk down about Costco. Like I said before, It is hard to get in, but it is hard to get fired. You have to be a loser to get terminated form Costco. I know I wasn't going to make Costco a career because I was in college. So I wasn't striving to be a manager, even though I did become a part time supervisor in the end. I loved working at Costco. I always knew, had I needed to, I could have made Costco my Career and been happy. I just didn't want to give up my nights and weekends with my wife. Costco is a retail store, but it is not just a job. You can make it a career and become a manager in a dept. making about $60k a year. Or a supervisor making about $40k-$50k a year. you might have to just give up your nights and weekends for it.Continue reading
- Former Employee, less than 1 year★★★★★
It's okMay 13, 2023 - Cashier's Assistant in El Centro, CARecommendCEO ApprovalBusiness Outlook
Shopping after hours. The attention to breaks and proper clocking in/out. Close access to water bottle vending machines.
They make you ask to do mandatory training. The local manager doesn't manage lower level, only supervisors, then expects them to deal with the regular employees. They refused to finish training for employees who did not have the opportunity to participate in basic training. If you have to call off because you're sick or have a death in the family, they will call you repeatedly to ask if you can come in. They discourage reporting on the job injuries. The younger, inexperienced, employees are asked to work after clocking out, and practice unsafe lifting or heavy items. Favoritism is clear, as when I was there, one of our fellow trainees got to become an acting supervisor. This was after he acknowledged that he had never worked for the company before and a few days into the season. After everyone was let go, they kept on the favorite, a young man who worked off the clock, and another young man that they refused to teach how to use the register. It's a shame, as other than that, this would be a better place.Continue reading
- Current Employee★★★★★
great company, bad managementMay 27, 2023 - StockerRecommendCEO ApprovalBusiness Outlook
the pay and the benefits beat most other retail competition out of the water. on top of that you get a raise every 1000 accumulative hours that you work. so you could get a 1 dollar raise every 8 to 10 months (up to 26.50 an hour doing the same thing without having that uncomfortable talk with your boss). if your part time u get a MINIMUN of 24 hours a week and the job comes with an executive membership to the warehouse.
at best management is scattered and unfocused with no plan B to anything and they rarely communicate with supervisors, let alone employees. at worst management would bully there way to getting what they want or what they think needs to get done. I'm of course refereeing to upper management ( GM's and SM's). department managers and supervisors will actually talk to you like a human being.Continue reading
- Former Employee, more than 3 years★★★★★
Overall Great ExperienceMay 25, 2023 - Food Service Worker in Redwood City, CARecommendCEO ApprovalBusiness Outlook
Costco being as big as they are you will have a lot of different coworkers to talk to that will make your day working there entertaining. The pay was better than most other retailers. They had great opportunity for growth and are very considerate for people who go to school while at work.
At the Food Court I worked at there was a high turn around of people coming and leaving. They usually start people at the night shifts while all the people who have been there go in at the morning. Since there is so many people working at Costco you will find people who you do not get along with including your boss, coworkers and subordinates.Continue reading
- Former Employee, more than 1 year★★★★★
Decent Pay for Frustrating ManagementApr 20, 2023 - Front End Associate in Saint Louis Park, MNRecommendCEO ApprovalBusiness Outlook
Because of their raise schedules (based on those that are Union-negotiated on the West Coast), you can quickly make a lot of money for the work that you do. After 4 years, you can essentially make $30.00 an hour to pull a pallet jack around.
Management is set up in such a way that responsibility is easily deflected. Trying to escalate work-related issues is very frustrating, as blame and accountability are easily passed from manager to manager. Supervisors and Managers do not always have clearly-defined "chains of command," so as an employee you are told that ANY supervisor or ANY manager can do what is necessary; this, in practice, is often not true. Effective and consistent communication is also generally lacking at this location.Continue reading
- Current Employee★★★★★
Ancillary Departments not treated wellApr 19, 2023 - Medical SecretaryRecommendCEO ApprovalBusiness Outlook
Competitive pay for the industry Good benefits when able to use them
Unrealistic sales goals for ancillary departments causing a dissolution of trust between employees and management. Being asked to make more money in sales with lowered prices and decreased staffing. Management doesn't understand what ancillary departments do or how they operate, what operational challenges they face, etc. Terrible work-life balance, very hard to get set schedules that don't change every 2 weeks. Minimal consideration for parents. Bottom-tier employees punished for problems caused by insufficient staffing. Hearing aid center secretaries denied "clerk pay" despite being clerks and tendering thousand+ dollar transactions. Hearing aid center secretaries have a 7 page long job description for duties and responsibilities, only receive base pay. Very few hearing center tasks actually follow established corporate procedures ever since 2020 and everything runs off of unwritten exceptions. Secretaries expected to know how to do everything from running the books to stock ordering, analyzing sales reports, repairing hearing aids, and live troubleshooting over the phone while running the department and handling all walk ins with only one person on staff at the desk, punished when anything falls through the cracks or when vendors experience delays.Continue reading
- Former Employee, more than 5 years★★★★★
Great if you’re the favoriteMay 23, 2023 - Front End Cashier in Hayward, CARecommendCEO ApprovalBusiness Outlook
The benefits are great and given to part time employees as well. You get raises the longer you work. Sundays are treated as holidays and if you work on those days you get paid time and a half
You have health benefits because someone gets injured every week. The work is physically demanding with little training. The biggest con was the management. It’s not always a good thing for them to only promote from within. These managers have been cashiers since the 80’s and have never read one word of labor law handbooks. They have no idea what is legal and not. If your not the favorite then forget about schedule preference and promotionsContinue reading
- Current Employee, more than 5 years★★★★★
Not Worth the MoneyMay 9, 2023 - Manager in Edison, NJRecommendCEO ApprovalBusiness Outlook
The pay is good up until you hit manager, will expand later. The benefits are superb, we have full time engineers working part time purely for them. If you work in fresh departments, expect a smooth ride.
Pay is not worth the headache past supervisor. The manager pay is not nearly enough to compensate for having to put up with the bull coming from above. Expect to work 12 hours a day, be on call when not at work, and to come home and realize that per hour of work, the supervisors and some of the hourlies make more. No communication, the company tries time and time again, but the communication within and between departments fails constantly. The only departments that have their things together are the fresh or ancillary.Continue reading
Costco Wholesale Reviews FAQs
Costco Wholesale has an overall rating of 4.0 out of 5, based on over 15,306 reviews left anonymously by employees. 77% of employees would recommend working at Costco Wholesale to a friend and 70% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
77% of Costco Wholesale employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Costco Wholesale 3.3 out of 5 for work life balance, 3.8 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Costco Wholesale to be career development, coworkers, benefits and the cons to be culture, management.