Cotton On Reviews | Glassdoor

Cotton On Reviews

Updated July 25, 2017
410 reviews

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3.0
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Cotton On CEO Peter Johnson
Peter Johnson
74 Ratings

410 Employee Reviews

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Pros
  • A lot of benefits like giftcards & 50% Discount for all items (in 79 reviews)

  • Staff discount, "people first" and great team environment (in 42 reviews)

Cons
  • Lack of follow through is sometimes an issue from upper management (in 34 reviews)

  • Horrible work/life balance with no understanding (in 11 reviews)

More Pros and Cons

  1. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cotton On part-time

    Pros

    Very friendly staff, motivated each other to do better and become better

    Cons

    so far so good, no compliants


  2. "Get CottonOn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Irvine, CA
    Current Employee - Assistant Store Manager in Irvine, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cotton On full-time (Less than a year)

    Pros

    Awesome set of company values/ people working for the company.

    Cons

    Require way too much from employees without compensation.

    Advice to Management

    Listen to your people in store more. Experience a day in the store before pushing new ideas or concepts.

  3. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cotton On full-time (More than a year)

    Pros

    Quick upward mobility if you work for it!

    Cons

    Obviously this is retail so working weekends and holidays is not fun.

    Advice to Management

    Invest in employees more. Upgrade the store fronts and interiors. Stop cutting hours to save money because in the end you'll end up losing it because of lack of coverage and customer service.


  4. "Best job I've had, would go back in a heartbeat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Saint Augustine, FL
    Former Employee - Assistant Manager in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cotton On full-time (Less than a year)

    Pros

    Started on the lower end of the totem pole and worked my way up quickly! Always room for growth within your district. I loved my team and my location!

    Cons

    Shipment and marketing were the only downside of working outlet.

    Advice to Management

    Thinking of the smaller people within the store..


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cotton On part-time

    Pros

    Easy interview process and overall very easy job. 50% off store for all employees.

    Cons

    Management was not very flexible about shift times.


  6. Helpful (1)

    "Unrealistic Payroll Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cotton On full-time

    Pros

    In 2016 stores were fully staffed with managers, associates, and stock support. Daily operations were running efficiently. Like most retailers, payroll hours were given based on budgets and payroll percentage.

    Cons

    The company has cut so much payroll that associates and stock support are not given hours to work. Store Managers are now given about 30% of the payroll hours they had in 2016. Payroll percentage is no longer a factor. Even if you surpass your LY's and forecasts, Store Managers are expected to work with the base hours given. Managers now work alone or work with a key holder. Managers are expected to not only run operations, but cashier, process shippment, run fitting rooms and assist cutomers on the floor during peak hours alone.

    Advice to Management

    Payroll hours must be increased in order for store managers to run their business efficiently.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Cotton On part-time (More than 3 years)

    Pros

    There are good people here and I made good friends. Discounts were a huge positive.

    Cons

    Management sometimes had unrealistic expectations. Didn't have a lot of opportunity for growth.

  8. Helpful (5)

    "Company going "down under""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Phoenix, AZ
    Former Employee - Assistant Store Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cotton On full-time (More than 3 years)

    Pros

    Discount is great (50%). I loved the people I worked with.. if you're in the right store you'll have a lot of fun when you're not working alone. The Cotton On Foundation is great and I love everything they do.

    Cons

    Company is slowing going under.. sales in the last year have dropped massively and haven't stopped yet. In efforts to save money they've been cutting hours in stores and cutting assistant managers from a bunch of stores. Lack of hours means you'll be working alone for 75% of your work week if you're a manager which can be very tiring and lonesome. Working alone creates a huge theft problem within the stores and the company refuses to do anything about it(buying security systems, installing cameras, giving stores more hours) but will blame it on you when the shrink numbers come through and may even go as far to interrogate members of staff accusing them of stealing. The company is majoring disorganized and dishonest. They claim to care about their employees but have never done anything for me or my team that make me believe it. Pay is mediocre for the job and not competitive with the rest of the retail industry. Training for management is not adequate and your district manager will probably laugh in your face if you ask for more. Upper management will treat you like you're stupid if you make mistakes and won't help you fix them. District managers claim they're always there to help but normally just make issues worse and are actually unable to run a store if they needed to. Product is put on clearance almost immediately after it hits stores ($5 shorts in the summer?!). Because of this the store will attract only the cheapest customers who will haggle with you over a dollar and because of this you won't be hitting any of your kpi's and your average sale will be terrible. This will be blamed on you of course and not the idiot who decided to clearance everything out.

    Advice to Management

    Spend a little to make some money. Cutting hours and full time staff is just going to speed up the decline of stores. You need more than one person working if you want to stop the huge theft problems in your stores. Provide more training for your staff and hire district managers who won't speak to people like they're stupid.


  9. "Unorganized management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook

    I worked at Cotton On part-time

    Pros

    Co workers were always fun

    Cons

    Bad hours
    They couldn't tell me my schedule over the phone


  10. "Keyholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cotton On part-time

    Pros

    50% employee discount is a plus. Empowering coworkers and the overall vibe can be great.

    Cons

    Too many to list. Ancient computers make it impossible to submit anything, or find anything. Always short on hours, and asked why theft is such a problem. Many, many other issues that usually occur in retail stores, but this company is a mess to be honest.

    Advice to Management

    Take risks, give more hours, even in small doses. The extra support during operating hours will make the store a more enjoyable place to be and the customers will appreciate the help they are receiving. Too much business is lost because the stores are outnumbered.


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