Cotton On Reviews | Glassdoor

Cotton On Reviews

Updated May 16, 2017
378 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Cotton On CEO Peter Johnson
Peter Johnson
66 Ratings

378 Employee Reviews

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Pros
  • 50% discount, monthly(ish) uniform deals with better discount, clothing is mostly on trend (in 73 reviews)

  • great discount (50% off all cotton on group brands) (in 39 reviews)

Cons
  • Lack of follow through is sometimes an issue from upper management (in 33 reviews)

  • Horrible work/life balance with no understanding (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Company going "down under""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Phoenix, AZ
    Former Employee - Assistant Store Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cotton On full-time (More than 3 years)

    Pros

    Discount is great (50%). I loved the people I worked with.. if you're in the right store you'll have a lot of fun when you're not working alone. The Cotton On Foundation is great and I love everything they do.

    Cons

    Company is slowing going under.. sales in the last year have dropped massively and haven't stopped yet. In efforts to save money they've been cutting hours in stores and cutting assistant managers from a bunch of stores. Lack of hours means you'll be working alone for 75% of your work week if you're a manager which can be very tiring and lonesome. Working alone creates a huge theft problem within the stores and the company refuses to do anything about it(buying security systems, installing cameras, giving stores more hours) but will blame it on you when the shrink numbers come through and may even go as far to interrogate members of staff accusing them of stealing. The company is majoring disorganized and dishonest. They claim to care about their employees but have never done anything for me or my team that make me believe it. Pay is mediocre for the job and not competitive with the rest of the retail industry. Training for management is not adequate and your district manager will probably laugh in your face if you ask for more. Upper management will treat you like you're stupid if you make mistakes and won't help you fix them. District managers claim they're always there to help but normally just make issues worse and are actually unable to run a store if they needed to. Product is put on clearance almost immediately after it hits stores ($5 shorts in the summer?!). Because of this the store will attract only the cheapest customers who will haggle with you over a dollar and because of this you won't be hitting any of your kpi's and your average sale will be terrible. This will be blamed on you of course and not the idiot who decided to clearance everything out.

    Advice to Management

    Spend a little to make some money. Cutting hours and full time staff is just going to speed up the decline of stores. You need more than one person working if you want to stop the huge theft problems in your stores. Provide more training for your staff and hire district managers who won't speak to people like they're stupid.


  2. "It was pretty good and chill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Houston, TX
    Former Employee - Sales in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cotton On part-time (More than a year)

    Pros

    The managers really helped with hrs. And working with the staff

    Cons

    Sometimes you'd have a manager who don't want what's best for you but only them selves

    Advice to Management

    Please treat all of the co workers faily


  3. "Great place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tucson, AZ
    Current Employee - Store Manager in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cotton On full-time (More than 3 years)

    Pros

    Great district manager with enough support to grow. Amazing retail culture and amazing values. Loved this job over any job I've ever had.

    Cons

    Seems like we never have enough stock to make goals realistic. Too much communication coming from different places and some inconsistent standards.


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  5. "Aussies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Doesn't Recommend

    I worked at Cotton On full-time (More than 5 years)

    Pros

    The full time benefits were what kept me around for so long as well as the unlimited discounts.

    Cons

    -Never a clear direction
    -Upper management always changing
    -Corporate always competing on who has the last word or upper hand
    -Excessive amount of corp/ owner walk thrus (basically putting on a show for the head honchos)
    - Unsafe working conditions

    Advice to Management

    Treat your store level employees at least half as good as your head office employee's and you wont see such a high turn over rate. Worked for Cotton On for 4 years brushing elbows with head of operations and retail and corp VM team yet could never get called by actual name. Constantly being told to attain "work/life balance" yet expected to work 10+ hours all the time. GM's constantly told to "clean house" but can't even work a full 40 hours themselves (don't really know how they're expected to run the business with working 3 days a week). Dm's be clear on your expectations and goals for your management team


  6. "it was okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casual in Maplewood, MN
    Former Employee - Casual in Maplewood, MN
    Recommends

    I worked at Cotton On full-time (Less than a year)

    Pros

    fun atmosphere, coworkers were the best, stocking was easy.

    Cons

    there wasn't an actual manager for a couple months and scheduling was done the week before each posting, unprepared.


  7. "Pretty Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Oxnard, CA
    Former Employee - Sales Associate in Oxnard, CA

    I worked at Cotton On part-time (More than a year)

    Pros

    easy going and nice to work at

    Cons

    very hectic, management can be a bit off


  8. "Great discount, fun atmosphere, good people, poor payroll hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Orange Park, FL
    Current Employee - Assistant Store Manager in Orange Park, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cotton On full-time (More than 3 years)

    Pros

    50% discount, monthly(ish) uniform deals with better discount, clothing is mostly on trend. Fun people to work with and friendly upper management. Ability to move up within company, will promote from within and develop talent.

    Cons

    Poor payroll hours allotted to stores, lots of one person coverage, working doubles is not an uncommon occurrence, store teams are relatively small and personal schedules can often clash.


  9. "Decent Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Houston, TX
    Current Employee - Key Holder in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cotton On part-time (More than a year)

    Pros

    Discount and busy work environment

    Cons

    Lack of hours, staff, and communication within the company


  10. "Employee Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Vacaville, CA
    Current Employee - Sales Associate in Vacaville, CA

    I have been working at Cotton On part-time (Less than a year)

    Pros

    Everyone who works at this company always has a good spirit.

    Cons

    Sometimes management is difficult to work with


  11. "Pretty good but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Naples, FL
    Former Employee - Key Holder in Naples, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cotton On part-time (Less than a year)

    Pros

    The atmosphere is amazing and the customers were awesome people who loved to shop at Cotton On. If you're staffed with awesome people, then your time at Cotton On will be just as great!

    Cons

    Although it is an international company, the opportunity to grow is not very present. The pay is not competitive, especially for only receiving $10 per hour as a key holder.


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