Cottonwood Financial Reviews | Glassdoor

Cottonwood Financial Reviews

Updated July 25, 2017
47 reviews

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3.1
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Trevor Ahlberg
27 Ratings

47 Employee Reviews

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  1. Helpful (1)

    "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cottonwood Financial full-time

    Pros

    Great employees
    No politics
    Efficiently run
    Profitable and growing
    This company has an old-school, do your job, bottom line, policy and procedure driven culture.

    Cons

    Benefit costs, vacation policy, industry perception

    Advice to Management

    Put more of the company profits into benefits, 401(k) match, and PTO.


  2. "Store mngr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cottonwood Financial full-time (More than a year)

    Pros

    None don't work here ever

    Cons

    Everything isn't good here at all

    Advice to Management

    Stay away from this company

  3. Helpful (1)

    "Credit Collection Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cottonwood Financial (More than 3 years)

    Pros

    Pay is good. I worked part-time & starting pay was $17.75 hr. I was laid off after almost 4yrs & the ending pay for me was $21.78.

    Cons

    The company (management) could care less about you. They will fire you at the drop of a dime. Benefits, I'm told were horrible. Since this was my part-time job I'm grateful not to need their insurance. It was stated to be 2nd class insurance coverage.

    Advice to Management

    Show a lot more care for your employees & professionalism. Upgrade your building. The carpet & equipment is all old & outdated. Employees in the collections dept shouldn't have to go into the restroom to get water for the coffee pot (that is disgusting). Get a real breakroom.


  4. Helpful (2)

    "Could be a great place if the CEO of operations wasn't there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Longview, TX
    Former Employee - Anonymous Employee in Longview, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cottonwood Financial full-time (More than 5 years)

    Pros

    Meeting people and building relationships with them was nice. The hours and pay was good as well as the benefits. The work was not hard, just had to follow policy and procedures.

    Cons

    The people that work in operations then get promoted to area managers think they know more then some people that have been there for years. They tell you to do one thing on the phone while they have someone else listening and then tell you something else. They do not help to develop you. There is very high turnover. They will turn a termination paper to HR for approval and then read you a script on Monday, you have no idea what you did wrong and then you call HR to find out why you was let go and they give a generic reason like performance or not following policy and procedure. They like to term when you are about to get bonus money, that way they don't have to pay you the bonus that you earned. The main problem with the company is the CEO of operations.

    Advice to Management

    Stop thinking that just because you have a degree that you are better then people without a degree. Just because you have a degree does not mean you know how to manage people.


  5. "Great Company with room for growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cottonwood Financial full-time

    Pros

    Pros: Great training, career growth, competitive salaries, benefits,

    Cons

    Cons: High turnover, frequent travel, hours


  6. "Manager/customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita Falls, TX
    Former Employee - Customer Service Representative in Wichita Falls, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cottonwood Financial full-time (More than 5 years)

    Pros

    Loved working with the customers. Helping customers when they needed me was very rewarding.

    Cons

    Driving 30 miles in winter

    Advice to Management

    Listen to your employees and always have open communication.


  7. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Cottonwood Financial full-time

    Pros

    Great management support. Ability to lead teams and drive performance. Do own hiring and training so staff is fully ready for all challenges. Promote from within.

    Cons

    The only downside is being on call 24/7 as a District Manager.

    Advice to Management

    Keep up the great work.

  8. "I wouldn't recommend this company to anyone that values their work/life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Garland, TX
    Current Employee - Store Manager in Garland, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cottonwood Financial full-time (More than 5 years)

    Pros

    The pay is great with automatic raises based on your hire date.

    Cons

    Long hours, job security, and consistently getting robbed.


  9. Helpful (2)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cottonwood Financial full-time (More than a year)

    Pros

    1) Cottonwood Financial/The Cash Store pays wells.

    2) There is a good community of coworkers who do try to help support one another

    Cons

    1) High Turn - the company does not value the employees and the automatic response is to fire an employee. Between my time in Operations and in Area, I was instructed to term more then 20 employees

    2) Work/Life Balance - there is none. Expectations are that you answer your company cell whenever it rings, regardless.

    3) Training and Development - when I started in Operations these terms were spoken like it was holy. The training and development at any level is a joke. As a new hire you go through a week long on-boarding that is very complete. Then that is it. Feedback at any level does not occur. There are no actual development plans that are used or shared and even basic expectations are not clearly given.

    4) The culture of the company is very uncomfortable. From the overall view of the customers, to how store employees are handled, to the corporate structure - there is no level of trust or security. There is a feeling of desperation and fear that runs rampant consistently.


  10. "Solution Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Cottonwood Financial full-time

    Pros

    good salary, good managers, simple environment

    Cons

    not specific approach for developer to learn their system


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