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Coursera Reviews
Updated Dec 2, 2023
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Found 356 of over 459 reviews
70% Recommend to a Friend
76% Approve of CEO
Found 351 of over 459 reviews
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Recommend to a Friend
Approve of CEO
Jeff Maggioncalda
194 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Poor management specifically in the IT team, I just wasted my time and energy and absolutely destroy my career." (in 16 reviews)
- "I understand that leadership recognizes these weaknesses and is actively working to enact change." (in 16 reviews)
- "This layoff and the relevant shady, illegal practices make me seriously doubt the prospect of the company." (in 11 reviews)
Ratings by Demographics
This rating reflects the overall rating of Coursera and is not affected by filters.
- 5.0Nov 29, 2023Account ExecutiveCurrent Employee, more than 3 yearsWashington, DC
Pros
Awesome remote culture. Great people.
Cons
growth-related problems in internal processes
- 2.0Oct 11, 2023Account ExecutiveFormer Employee, less than 1 yearSan Francisco, CA
Pros
Product has a very clunky dashboard but the content quality is well received by customers. Most everyone is friendly and good to work with.
Cons
Disorganization and inconsistent strategy mandates make it hard to stay focused on what management wants which seems to stem from fear based decision making. There's a strong lack of trust between reps and certain new and even tenured managers, as many colleagues shared in private discussion, they witness favoritism and unfair treatment. Salary is attractive but the OTE dangled is mostly unachievable because of unrealistic quotas then you are on the hot seat. The seemingly desperate shift made by execs/sales mgt to not lose on price makes for ambiguous pricing conversations. This sets the stage for the real possibility of blowback because...shockingly...customers do talk to each other.
6 - 4.0Dec 2, 2023Director, University PartnershipsFormer Employee, more than 3 yearsMountain View, CA
Pros
Amazing charismatic and brilliant CEO
Cons
Lack of rational org structure
- 3.0Aug 1, 2023Senior Manager, MarketingCurrent Employee, more than 1 year
Pros
As others have mentioned, Coursera pays well, offers generous PTO, stock purchase plans, employee equity program, etc. Remote work is highly flexible, and you have a lot of latitude to set your own schedule to get your own work done. A comfortable place to work now but no opportunity for advancement in the current atmosphere.
Cons
- No process. Every effort is bespoke, takes a lot of effort, then is quickly forgotten as we chase the next shiny thing - Strategy is dictated by the whims of the exec team, rather than market data or learning. Exec team is also rarely aligned, making planning a primarily political process rather than a business priority. - In the wake of layoffs, collaboration plummeted. Folks mostly watching their own backs rather than finding ways to improve the product or service. - Focus on revenue over all else. Little attention paid to learner experience, or outcomes. Very little education experience to speak of, we might as well be selling widgets.
11 - 2.0Dec 2, 2023Client Success ManagerFormer EmployeeNew York, NY
Pros
Remote work Good product Travel
Cons
Poor leadership Micromanagement. No vision for future
- 4.0Nov 30, 2023Enterprise Account ExecutiveCurrent EmployeeMountain View, CA
Pros
B-Corp, powerful mission, smart workforce, focuses on internal mobility
Cons
High turnover, high burnout, over-hired sales reps
- 1.0Nov 13, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Remote is the only thing that comes to mind
Cons
No upwards moving. Managers constantly move the goal post for promotions and don't do anything themselves. Leadership's reaction to negative employee survey was to get defensive. They just announced the midyear week of rest will now be three non consecutive days, that plus the lower pay for tech means they are losing their competitive advantage for work-life balance.
1 - 5.0Nov 19, 2023Data EngineerFormer Employee, more than 1 yearNew York, NY
Pros
Good team and lovely work environment
Cons
For now, I don't kinow any downside.
- 2.0Nov 14, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Good comp and benefits, remote first
Cons
Weak executive leadership that has created a lackluster and toxic environment.
- 3.0Nov 6, 2023Anonymous EmployeeCurrent Employee
Pros
Fully remote Unlimited PTO Good Perks Free Coursera
Cons
The enterprise side is having a hard time scaling in an effective and sustainable way.
1
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Coursera Reviews FAQs
Coursera has an overall rating of 3.7 out of 5, based on over 459 reviews left anonymously by employees. 70% of employees would recommend working at Coursera to a friend and 47% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
70% of Coursera employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Coursera 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Coursera to be career development, benefits, senior leadership and the cons to be management .
