Coutts & Co Reviews in London, England | Glassdoor

Coutts & Co London Reviews

Updated May 31, 2017
30 reviews

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London, England (UK)

2.9
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Lord David Douglas-Home
16 Ratings

30 Employee Reviews

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Pros
  • Good work life balance, friendly culture (in 14 reviews)

  • Flexible working hours are available (in 5 reviews)

Cons
  • Senior management have no understanding of the product (in 4 reviews)

  • Management have their hands tied by the next rung up which affects promotions etc due to cost cutting (in 3 reviews)

More Pros and Cons

  1. "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in London, England (UK)
    Current Employee - Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quite easy going and relaxed

    Cons

    Lack of communication from Higher Management

    Advice to Management

    None


  2. "Associate Private Banker, Banking Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coutts & Co full-time (More than 10 years)

    Pros

    The people who work for Coutts are special and some of the nicest I have met but I wonder if this is because they are unified in their unhappiness on the Banking Team. Historically the training in client service has been excellent making ex Coutts employees very attractive to recruiters.

    Cons

    In this particular area of the Bank the salaries are dreadful for the amount of pressure that the staff are subjected to. For a HNW employer the overall reward package is just not comparable to other City institutions. The Banking Centre management are inifficient and unable to manage staff. A good overhaul is needed in this area. I was with Coutts for a good number of years but just could not stay any longer. Such a shame as the old Bank pre RBS was a wonderful place to be.

    Advice to Management

    Please sort out the Management on the Banking Team. They are truly shocking. Elsewhere in the Bank they are mainly efficient and well trained but there are too many graduate bankers and not enough career bankers who have learned their trade thoroughly.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate I in London, England (UK)
    Current Employee - Associate I in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coutts & Co (More than a year)

    Pros

    The Training, the people, the hours

    Cons

    The Wage, the rigid progress

    Advice to Management

    Pay more and keep it up. Great place to work


  4. "Coutts and Co, London"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Officer in London, England (UK)
    Current Employee - Client Services Officer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coutts & Co full-time

    Pros

    Coutts is a great place to work they really look after the staff.

    Cons

    There are not really any apart from all the good benefits you got in the 80s and 90s have been taken away which is a shame.

    Advice to Management

    More course opportunities to progress


  5. Helpful (4)

    "Client Banking Manager - shocking, awful, worst decision I have ever made."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Banking Manager in London, England (UK)
    Current Employee - Client Banking Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coutts & Co full-time (More than a year)

    Pros

    Coutts on your CV will always mean you get future interviews.

    Physically a very beautiful, elegant building to work in

    Cons

    Poorly paid in comparison to market standard.

    You will need to accept bullying, discrimination and favoritism as part of your everyday working life.

    Management have no grasp of wealth management, only white boards and retails theories.

    You will learn everything you could need to know about micro management - experts in this field.


  6. Helpful (3)

    "Associate, Private Banker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in London, England (UK)
    Current Employee - Associate in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Coutts & Co full-time (More than 3 years)

    Pros

    The people you work with will be some of the nicest people you will ever meet. Everyone is willing to help one another.
    When the clients are good, they are great!
    Looks good on your CV.

    Cons

    Management have been placed because of who they know and their face fitting. No real people management skills leaving staff feeling like they cannot do their job in line with (what feels like RBS retail) expectations.
    Lack of trust in what management tell you.
    Too many (RBS) 'guides' informing people how to work and behave - not being allowed to be yourself and work effectively.


  7. Helpful (2)

    "Private Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Private Banker, Associate Director in London, England (UK)
    Former Employee - Private Banker, Associate Director in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coutts & Co full-time (More than 3 years)

    Pros

    Great, friendly and hard-working people.

    Cons

    The bank is losing its' customer service legacy and turning into a retail bank. Cost cutting beyond reason.

    Advice to Management

    Have a major rethink of strategy. Stop the value deterioration of such an iconic brand.

  8. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate II in London, England (UK)
    Former Employee - Associate II in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The brand and the culture; good community of colleagues

    Cons

    Being under RBS damages the brand and means salaries are poor at every grade when compared to the rest of the market

    Advice to Management

    In order to attract the best, yo have to pay the best. The sooner Coutts is sold by RBS and is able to go private, the better for both parties


  9. "Learning & Development"

    StarStarStarStarStar
    Current Employee - Learning and Development Manager in London, England (UK)
    Current Employee - Learning and Development Manager in London, England (UK)

    I have been working at Coutts & Co full-time (More than 3 years)

    Pros

    Great brand, great people, solid business.

    Cons

    Requires more modernization and contemporary ideas

    Advice to Management

    Bring through more talent.


  10. "Great brand but no sense of loyalty instilled in employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Analyst in London, England (UK)
    Former Employee - Investment Analyst in London, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at Coutts & Co full-time (More than 3 years)

    Pros

    Great brand to work for. Newly renovated so the offices look amazing.

    Cons

    Lower level staff are treated like lesser employees and are not allowed in the fancy client facing areas of the office. Work titles are given based on who you know and not through skill. Salaries disappointing year after year.

    Advice to Management

    Remunerate your employees for hard work. Stop giving promotions based on internal hires.


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