Covenant House Reviews | Glassdoor

Covenant House Reviews

Updated July 11, 2017
55 reviews

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2.6
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Kevin M. Ryan
19 Ratings

55 Employee Reviews

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Pros
  • Great experience to build your resume (in 3 reviews)

  • The vision of the organization to help homeless youth is very worthy (in 3 reviews)

Cons
  • Very low pay and the staff is over worked (in 7 reviews)

  • lots of punitive management types, no people skills, front line workers safety and well being are ignored (in 3 reviews)

More Pros and Cons

  1. "Review for former residential advisor position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Covenant House part-time

    Pros

    Residential advisors receive paid lunch breaks.

    Cons

    The hours are terrible. There are only two shifts and dept. was frequently understaffed.

    Advice to Management

    Be more present for your workers


  2. "Consider only if passionate..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Covenant House full-time (More than 3 years)

    Pros

    1. Being a part of the overall Mission is incredible. The driving factor of everybody’s work is to enable the youth to become more successful in their lives and reach their goals. This happens everyday.

    2. Meeting incredible people who are dedicated to service. You are bound to work with or befriend those who are incredibly skilled at what they do and have the passion, patience, empathy and commitment to support the young people in need. They will leave an impact on your forever.

    3. Limited resources teaches you to think on your feet and get creative. A "pro" if you don't mind the challenge.

    4. Plenty of great lunch options nearby! (if you can make it past the army of pooping pigeons)

    Cons

    1. Much of the culture stems from Administration, which plays to Corporate politics. Private agendas hidden amongst the Senior Leadership team result in no clear sense of direction in decision making. The dysfunction echos loud. Very little transparency that trickle down and creates an atmosphere of distrust and no motivation. Poor work ethic becomes disregarded just as much as great work ethic. Very few leaders practice gratitude. A few of these individuals in power have overstayed their welcome- wayy too deceitful. If you are reading this- Please leave.

    2. There are many in Admin who have solid values and wish to encourage communication, cut the red-tape, instill accountability and advocate for front-line staff. MANY. But unfortunately, these team members are typically outnumbered by the few horrifying ones in Executive roles.

    3. Low pay. Do not consider this place as a means for you to be financially happy. Low wages- ALL across the board. Most direct care salaries are provided by State grants. Recognition and promotion prove to be difficult because:
    
a) the agenda has already been established by the Executives/Coporate influence so Admin can only do so much (sorry)
    
b) no performance measurements that are actually taken seriously
    c) gridlock by Managers in making selections 

    d) credit is sometimes "shared" rather than acknowledged 

    e) budget restrictions
    
f) Horrible folks in charge who would most definitely turn the other cheek on your success to have free labor instead. I suggest having everything in writing if you plan on delivering more than what is expected of you- document everything or learn the hard way.

    4. Lack of training and development. Plenty offered yes but-
    
Repeated trainings: due to the implementation of new practice. 
 Boring trainers: usually just internal employees. Outside facilitators are expensive.

    5. Disciplinary action sometimes not enforced as forcefully as it should be. This would rid much of the problematic folks. Way too much nastiness tolerated.

    If you are passionate about the work, have tough skin, and accept being poor, then consider Covenant House NY! Truly an unforgettable experience.

    Advice to Management

    The horrible ones: Please look at the bigger picture. Learn to promote collaboration and actually...promote those who deserve it. Or just leave.

    The ones with ethics, true grit and heart: Hang in there, fight the good fight!
    Your staff need you. The kids need you.

  3. "Rewarding"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Covenant House full-time

    Pros

    Leading young people in a positive direction .

    Cons

    Salary is not up to date with the new minimum wage laws

    Advice to Management

    The salary must at least match the $15.00 per hour minimumum wage.


  4. "ROP Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ROP Coordinator in Atlanta, GA
    Former Employee - ROP Coordinator in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Covenant House (Less than a year)

    Pros

    Incredibly rewarding work!! Make a significant impact in the lives of youth

    Cons

    Supervisors are not supportive, high turnover, above the RA level it isn't a "Team" environment but feels like everyone is looking out for themselves

    Advice to Management

    Support your staff and listen to their concerns


  5. "Resident Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resident Advisor in New York, NY
    Former Employee - Resident Advisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Covenant House full-time (More than a year)

    Pros

    Great opportunity to work with young people and help them towards their goals and a stable future; (some) committed, compassionate staff, good way to gain experience across a broad skill set

    Cons

    Last-minute schedule changes, chaotic work environment, not enough resources for clients, unprofessional/absent staff, outdated equipment, long hours, poor pay

    Advice to Management

    Stop expecting employees to break up fights without actual training, and actually compensate your staff. Focus on improving morale.


  6. "No somewhere I would recommend at this time, unless it's temporary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Covenant House part-time (More than a year)

    Pros

    Nice workers, flexibility, rewarding, clean, health insurance.

    Cons

    Low pay for the amount of stress that's taken on.

    Advice to Management

    More staff support needed, schedule sucks.


  7. "Resident Advisor"

    StarStarStarStarStar
    Former Employee - Resident Advisor in New York, NY
    Former Employee - Resident Advisor in New York, NY

    I worked at Covenant House full-time (More than a year)

    Pros

    Getting to know the youth and having a positive impact. Free meals, opportunities for young adults just leaving college. When you have staff that actually work.

    Cons

    If your ready to be disrespected, overworked and miserable.. this is the place for you. The conditions are horrible. If your out of options, shoot your shot.

  8. "Resident Advisor- Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resident Advisor in New York, NY
    Former Employee - Resident Advisor in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Covenant House full-time (More than a year)

    Pros

    Most front life staff really care about the kids and doing well on their jobs. Some mid level managers also care about their staff, the kids, and their jobs.

    Cons

    The worst place to work ever! I would never recommend anyone to work here. Burnout is easy here and very much real. There has to be about a 75% turn over rate here. The kids run the place, management has no clue how to do their jobs, and the only departments that seem to work well together are housekeeping and the kitchen. That's it. If you're considering applying, don't.

    Advice to Management

    Stop hiring unqualified staff. Stop micromanaging capable staff. Hire an actual outside trainer that knows the topic.


  9. "Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in New York, NY
    Former Employee - Administrator in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Covenant House (More than 5 years)

    Pros

    Good benefits and time off

    Cons

    Leadership lacked integrity and direction

    Advice to Management

    Get new leadership inplace


  10. Helpful (1)

    "Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Covenant House full-time (Less than a year)

    Pros

    Good place to put your foot in the door.

    Cons

    Lack of communication
    People tend to smile at you but talked behind your back therfore a lot of drama
    Some workers just enjoy stating that they are always busy when in reality they don't like there job.

    Advice to Management

    Should have meetings with whole department about how to work togther and keeping everyone updated on Everything!!!!


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