Coventry Health Care Reviews in Downers Grove, IL | Glassdoor

Coventry Health Care Downers Grove Reviews

10 reviews

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Downers Grove, IL

2.5
Star Star Star Star Star
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Mark T. Bertolini
1 Rating

10 Employee Reviews

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Pros
Cons
  • The company is not as concerned about work-life balance as it should be (in 13 reviews)

  • High deductible/high premiums, there is no work/life balance (in 8 reviews)

More Pros and Cons

  1. "Admin Specialist 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workers' Compensation Field Case Management Administrative Specialist in Downers Grove, IL
    Former Employee - Workers' Compensation Field Case Management Administrative Specialist in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    Co-workers were friendly and supportive. Felt as if work was important to clients. Instances of team work and individual work. A wide variety of duties kept team from becoming bored with specialized tasks.

    Cons

    Regional management was too far removed from day to day activities that frequent procedural changes would make processing tasks less efficient. Suggestions made by workers were not considered. Data entry quotas were at times unrealistic and monitored so closely that employees felt as if being micromanaged. No room for creativity. Low pay, benefits were average at best. Would expect more from an insurance company.

    Advice to Management

    Work on being better about taking suggestions from employees. Allow employees to work without feeling as if being micromanaged. Think about increasing pay to better match cost of living.


  2. Helpful (1)

    "CHC better than Aetna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Development Consultant in Downers Grove, IL
    Former Employee - Applications Development Consultant in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than 5 years)

    Pros

    The people at CHC were great.

    Cons

    Aetna bought CHC in 2013 and the culture is very different.

    Advice to Management

    Off-Shore Contractors are not the answer to all problems.


  3. Helpful (2)

    "I enjoyed working for this Company. I also gained a few great friends."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Downers Grove, IL
    Former Employee - Underwriter in Downers Grove, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Worked with a great team of people. Manager was very flexible and available. Benefits and salary were pretty good.
    Good work environment

    Cons

    Could provided better opportunities for promotions.


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  5. "Individual Medical Insurance Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Individual Medical Insurance Underwriter in Downers Grove, IL
    Current Employee - Individual Medical Insurance Underwriter in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Coventry Health Care full-time (More than 3 years)

    Pros

    Location; Work from home option; reasonable pay

    Cons

    Insurance benefits; Facility not updated; Too many reserved parking spaces


  6. Helpful (2)

    "Like a sinking ship since the Aetna acquisition closed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - IT in Downers Grove, IL
    Current Employee - Manager - IT in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coventry Health Care full-time (More than 3 years)

    Pros

    Recently acquired by a big-name company that seems to have better vision and commitment to customers and employees. If you can avoid the inevitable integration staff reductions, you might be able to find a place inside the mothership.

    Cons

    Many of the best managers and staff have found jobs elsewhere - unfortunately, a lot of lower performers and people waiting for retirement are the ones who are left. Benefits under Aetna are much more expensive than they were under Coventry, and they only offer high-deductible medical plans (no PPO or HMO option).


  7. "It was a great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Development Consultant in Downers Grove, IL
    Current Employee - Senior Applications Development Consultant in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Coventry Health Care full-time (More than 3 years)

    Pros

    Great for work-life balance. There are work at home opportunities, flexible hours, generous vacation and benefits.

    Cons

    Just got bought out by Aetna, so future is bleak. Most of us will probably lose our jobs.

    Advice to Management

    Keep doing what you are doing.


  8. "Company tries hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Downers Grove, IL
    Current Employee - Senior Manager in Downers Grove, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coventry Health Care full-time (More than 5 years)

    Pros

    The most ethical company for which I have worked. This company is thoughtful about business decisions...the knee doesn't jerk.

    Cons

    A lot of change is coming.


  9. Helpful (1)

    "An average company to work for. Not the best culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Downers Grove, IL
    Former Employee - IT Project Manager in Downers Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care full-time

    Pros

    Stability - Health Insurance space.
    Growth

    Cons

    Plenty of layers to deal with
    Moves slowly
    Employee engagement lacking

    Advice to Management

    Value employee asset.
    Walk the talk


  10. Helpful (2)

    "Lot of hours, no correct direction from Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Downers Grove, IL
    Current Employee - Developer in Downers Grove, IL
    Doesn't Recommend

    Pros

    Location and that's the only thing I can think of

    Cons

    1. Lot of hours. Night and weekends is norm.
    2. Less team work. Old office environment
    3. Too many things needs to be done at one time. No prioritization from upper management.
    4. Worst work culture, just a sweat shop.

    Advice to Management

    Don't see people as resource, see them as asset.
    Improve work culture, have a vision and direction for the teams


  11. Helpful (2)

    "If you want to enter into the Business Analysis field, this might be your start!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst, Project Manager in Downers Grove, IL
    Former Employee - Business Analyst, Project Manager in Downers Grove, IL
    No opinion of CEO

    Pros

    It is a good entry place into the health care field. At Coventry, you are able to get the knowledge of Legacy health systems. They provide payment for PMP certification which is a good entry point to other fields. If you are looking for an entry point into the Business Analysis field, this will be a good starting point for you. When you are here, please make contacts and network as much as you can. If you also like a laid back, quiet (emphasis on the word: quiet), you just might like this place. Another benefit of working at Coventry is that once a while, you get to travel outside of your resident office.

    Cons

    Coventry pays substantially below the market value. As a result of this, i have observed several staff, (management included) jump ship to other lucrative opportunities. To put this in a humorous way, the turn around is as bad as you see in UPS!
    Second downside is that Coventry is behind on technology. They still use legacy systems and to keep up with the growing market, they have to subcontract their work to other companies. On the employee level, let me give you an insight: When i started there, my desktop (yes desktop) with the monitor from 1968. The PC was running on Windows 98.
    Another disadvantage is that although there is high turnover, the long time staff are not being promoted. When an executive position opens up, they waste so much time looking at resources externally and don't promote from within. When the executive position fills up with a new recruit, the new person sees how bad Coventry is and leaves, now we are back again to square one.

    Advice to Management

    Look into promotion from within, Please pay more, Please update computers, switch to laptops and please create some worthwhile projects. Please offer training concurrent with the times. and so much more!



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