Coventry Health Care Reviews | Glassdoor

Coventry Health Care Reviews

Updated February 21, 2017
368 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
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Mark T. Bertolini
50 Ratings

368 Employee Reviews

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Pros
Cons
  • The company is not as concerned about work-life balance as it should be (in 13 reviews)

  • High deductible/high premiums, there is no work/life balance (in 8 reviews)

More Pros and Cons

  1. "Integrated Services Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time

    Pros

    Lots of online classes available; nice people to work with; regularly scheduled reviews. Culture seems to genuinely promote diversity and life-work balance.

    Cons

    Constant lay-offs make it difficult to feel secure in ones job. Also, the work loads just keep getting heavier the more staff they lay off. A lot of time is wasted googling information necessary to do a task.

    Advice to Management

    Focus more energy on updating job-related training.


  2. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cranberry Twp, PA
    Former Employee - Customer Service Representative in Cranberry Twp, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Excellent training, great opportunities for career paths, they invest and grow within.

    Cons

    You must absolutely be on time, this is not the job for those that run late


  3. "Work from home case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager
    Current Employee - Case Manager
    Neutral Outlook
    No opinion of CEO

    I have been working at Coventry Health Care full-time (More than 10 years)

    Pros

    You are able to work from home and have autonomy over your work.

    Cons

    The company is not as concerned about work-life balance as it should be. Case management is a very stressful field and more supports should be in place on a larger level.


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  5. "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Independence, like running your own business.
    Good managers.Lots of teaching and veu opportunities.

    Cons

    In the field there is alot of driving. Many times working 10 to 12 hour days to meet your monthly goals. Stressful at times.

    Advice to Management

    More teaching on running your own business. Explore monthly goals that have to be met and see how realistic and attainable they are.
    Many hours worked that are not compensated for.


  6. "cust service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bismarck, ND
    Former Employee - Customer Service Representative in Bismarck, ND
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    Indoor work and nice break areas

    Cons

    Long shifts on phone and no help when needed

    Advice to Management

    More phone breaks


  7. "Caring company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than 5 years)

    Pros

    People who work here truly care about their work and each other. The company became part of a bigger company (Aetna) in 2013 and the integration has been one of the best I have ever participated in.

    Cons

    As with all customer service jobs, working with patients, providers, billing agencies, insurance companies, etc. regarding health care requires sensitivity, patience, and caring -- especially in the current volatile market.

    Advice to Management

    Be open and honest with employees and allow them to grow and flourish.


  8. "Work Comp Case Mgmt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Co workers can be helpful and not much else to say. Work from home a blessing and a curse.

    Cons

    DONOT WORK HERE!!! Work here if you like being micromanaged, subjected to hostility and abuse by managers, underpaid and overworked, unethical and impossible billing requirements, extreme favoritism shown to friends and workers who suck up to management. Work that takes 1.5 hrs to do and can only bill 18 minutes for so that you have to work overtime to meet billing requirements and then told your overtime would not be approved. Horrible company. The field case managers are worked into fatigue and then blamed for work not done on time. Heavy driving in heavy traffic is exhausting. Management gives poor performance reviews to those that they dont like so no raise after being worked all year. Director does not care. Bonuses up to 1.8 times salary for those at the top.

    Advice to Management

    Nothing to say.


  9. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    Upon hiring, I noticed the team lead and manager interactions with the employees were great. That type of relationship lead to a very comfortable thriving environment!

    Cons

    The only concern I had was with the flexibility of scheduling. I felt at times we were flooded with calls, but barren at other times.

    Advice to Management

    Look into different models of call forecasting, which better predicts the staff needed for any given day.


  10. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Health Care full-time (More than 5 years)

    Pros

    Great atmosphere and management. They care about their employees. Good benefits

    Cons

    Company changed when Aetna took over.


  11. Helpful (1)

    "Workers' Comp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than 10 years)

    Pros

    Great colleagues who worked together to put the client first, being available to answer questions and resolving issues.

    Cons

    Management unfair with rampant favoritism and allowing people to not be accountable. Only allowed lateral moves with no increase in salary. No room for advancement.



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