Coventry Health Care Reviews | Glassdoor

Coventry Health Care Reviews

Updated April 21, 2017
374 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Mark T. Bertolini
52 Ratings

374 Employee Reviews

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Pros
  • My favorite part about my position is that I was able to work from home (in 34 reviews)

  • Work/life balance is a positive and flexible work hours plus tele-working (in 19 reviews)

Cons
  • The company is not as concerned about work-life balance as it should be (in 13 reviews)

  • You work for every penny, long hours limited help (in 9 reviews)

More Pros and Cons

  1. "It Services"

    Star Star Star Star Star
    Current Employee - Technical Service Desk in Phoenix, AZ
    Current Employee - Technical Service Desk in Phoenix, AZ

    I have been working at Coventry Health Care full-time (More than 10 years)

    Pros

    Work from home. Company supplied PC. Benefits.

    Cons

    None that comes to mind.


  2. "Utilization Review Nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Approves of CEO

    I have been working at Coventry Health Care full-time (More than a year)

    Pros

    Pay is decent, I get to work from home

    Cons

    Tons of unpaid overtime.


  3. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cranberry Twp, PA
    Former Employee - Customer Service Representative in Cranberry Twp, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Excellent training, great opportunities for career paths, they invest and grow within.

    Cons

    You must absolutely be on time, this is not the job for those that run late


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  5. "RN Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Independence, like running your own business.
    Good managers.Lots of teaching and veu opportunities.

    Cons

    In the field there is alot of driving. Many times working 10 to 12 hour days to meet your monthly goals. Stressful at times.

    Advice to Management

    More teaching on running your own business. Explore monthly goals that have to be met and see how realistic and attainable they are.
    Many hours worked that are not compensated for.


  6. "cust service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bismarck, ND
    Former Employee - Customer Service Representative in Bismarck, ND
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    Indoor work and nice break areas

    Cons

    Long shifts on phone and no help when needed

    Advice to Management

    More phone breaks


  7. "Caring company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than 5 years)

    Pros

    People who work here truly care about their work and each other. The company became part of a bigger company (Aetna) in 2013 and the integration has been one of the best I have ever participated in.

    Cons

    As with all customer service jobs, working with patients, providers, billing agencies, insurance companies, etc. regarding health care requires sensitivity, patience, and caring -- especially in the current volatile market.

    Advice to Management

    Be open and honest with employees and allow them to grow and flourish.


  8. "Working at Aetna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Scottsdale, AZ
    Current Employee - Senior Consultant in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coventry Health Care (More than 10 years)

    Pros

    Very good place to work

    Cons

    I cannot think of any Cons. Great place to work

    Advice to Management

    Keep up the great job


  9. Helpful (2)

    "Provider Data Service Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    My favorite part about my position is that I was able to work from home. Although we were micromanaged heavily, I felt a little more freedom. Also there was lots of overtime offered.

    Cons

    This company went through a buyout and a few of our teams were laid off as positions were outsource. Several people were only given a few days notice after we were assured our jobs were safe. There was no real path for promotions. Once you hit your peak, that was it. Everything was very strict. If you were late for ANY reason you received an occurrence. My coworker has a wreck and was written up for being late.

    Advice to Management

    Trust your employees. We have to meet daily requirements so there is no need to put additional pressure on team members who are clearly working hard and their numbers back that up.


  10. Helpful (1)

    "Overall a Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Administrator in Coraopolis, PA
    Former Employee - Information Administrator in Coraopolis, PA
    Recommends
    Positive Outlook

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    Competitive salary and benefits. Management was mostly engaged and did not shy away from interacting with entry level employees. Work from home options were available.

    Cons

    Management was slow to react to department needs at times. Training for new hires was not as comprehensive as it could have been.

    Advice to Management

    Listen to your departments when they communicate challenges and help them to overcome them. Invest more time in training your new hires as they will become the face of your organization.


  11. Helpful (1)

    "Business Analyst Consutlant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    Great work life balance
    Great team culture

    Cons

    Management trying to align to Aetna's strategy is a failure


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