Coventry Health Care Reviews | Glassdoor

Coventry Health Care Reviews

Updated September 14, 2017
384 reviews

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384 Employee Reviews

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Pros
Cons
  • The company is not as concerned about work-life balance as it should be (in 13 reviews)

  • Upper Management is worthless, clueless and out of touch with what employees have to deal with on a daily basis (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Date Entry Specialist."

    StarStarStarStarStar
    Former Employee - Tech Claims Specialist in Tampa, FL
    Former Employee - Tech Claims Specialist in Tampa, FL

    I worked at Coventry Health Care (More than 3 years)

    Pros

    Room for advancement. Flexible work schedule.Decent benefits.

    Cons

    Catty environment. Pay raises aren't that great. Need more incentives to keep employees happy.

    Advice to Management

    Don't show favoritism. Acknowledge when your employees achieve goals. Step into the 21st century and update your systems.


  2. "Great Company"

    StarStarStarStarStar
    Former Employee - Pharmacy Technician/Prior Authorization Representative in Bethesda, MD
    Former Employee - Pharmacy Technician/Prior Authorization Representative in Bethesda, MD

    I worked at Coventry Health Care (Less than a year)

    Pros

    Great company to work for

    Cons

    temp to perm position which rarely switches over to full time employment

  3. "Love the people great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in Tampa, FL
    Former Employee - Receptionist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coventry Health Care (More than 5 years)

    Pros

    Management always looking to improve. Very helpful staff. Team oriented, good team events, everyone is very friendly it is a pleasure to work there!

    Cons

    There are no cons I had to leave because I was moving and to this day wish I was still there!

    Advice to Management

    None


  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good mgmt , great benefits, team environment, mgmt promotes from within readily, I left to have a family. Would go back if the opportunity presented itself

    Cons

    Constant changes to culture and changes at corporate level means lots of guess work as to the future of the company and long range outlook

    Advice to Management

    Better communication to employees as to the future of the compost and long range planning that affect employee direction


  5. "Data Entry for Medicare Enrollment"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Anonymous Employee in Ferguson, MO
    Former Employee - Anonymous Employee in Ferguson, MO

    I worked at Coventry Health Care (Less than a year)

    Pros

    Every thing was spelled out for us and quite straight forward. The employees were very nice.

    Cons

    Didn't always get 40 hours


  6. "Contact Center Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Tampa, FL
    Former Employee - Analyst in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Loved to find new and more efficient ways to help my customer service team to exceed at their positions.

    Cons

    Worked 80 hours on a 40 hours salary

    Advice to Management

    I loved all my managers but I did notice many of the customer service representatives not being pushed to the best of their abilities.


  7. "Confusing and chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workers Comp Field Case Manager in Tidewater, VA
    Former Employee - Workers Comp Field Case Manager in Tidewater, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Coventry Health Care full-time (Less than a year)

    Pros

    Good benefits 100% match on first 6% of 401 k. They provide you with a decent computer and an excellent printer. The iPhone provided was also updated and in good order.

    Cons

    I should have negotiated a much higher salary given the demands that were placed on me. You will work a minimum of 50 hours a week and get paid for 40. No sick time given this comes from your vacation. They have particular account instructions for each one of their customers that are extremely detailed and confusing. No one could keep up with meeting these strict guidelines and we were constantly chastised for missing details.

    Advice to Management

    Be more honest with your employees when you are hiring them that there are many activities they will do that they get no credit for toward their hourly goal of 40 hours per week for full-time many activities and tasks are simply not paid for. Also okay you're experienced employees what you pay the other ones and maybe they won't quit so quickly.

  8. Helpful (2)

    "Field Case Manager RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Coventry Health Care full-time

    Pros

    401k matching, healthcare, short term and long term disability

    Cons

    You are given a salary that is not real. You are given a billing requirement every month to get your salary. The actual time you take to go to appointments, file work, reports, is cut to an extreme by the company that you have to work twice as hard to get your salary. You have to wait weeks to get your mileage reimbursement. They do not tell you they are cutting your salary and time, they just do it and they will not answer you if you ask about it. Each month your billing can be cut up to 15 hours. The required monthly hours do not include lunches, and breaks. They exceed 40 hours a week. Unethical company.


  9. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer/Analyst in Plano, TX
    Former Employee - Senior Applications Developer/Analyst in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company Invested in employee career growth
    Great on work life balance

    Cons

    No cons, great place to work

    Advice to Management

    Keep up the good work


  10. "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Newark, DE
    Former Employee - Senior Business Analyst in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Varied projects with the chance to take on more responsibilities. Some of the people are decent to work with.

    Cons

    Small and understaffed compliance department often requiring individuals to take on more than one person can handle.

    Advice to Management

    Salaries at Coventry are much less than those paid at similar organizations. Reward your people for their hard work.


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