Coventry Health Care Reviews | Glassdoor

Coventry Health Care Reviews

Updated January 9, 2019
416 reviews

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416 Employee Reviews

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Pros
Cons
  • "Upper Management was all over the place" (in 14 reviews)

  • "Some individuals do not pull their weight and cause others to carry more of the work load" (in 7 reviews)

More Pros and Cons

  1. "Work Comp Case Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Co workers can be helpful and not much else to say. Work from home a blessing and a curse.

    Cons

    DONOT WORK HERE!!! Work here if you like being micromanaged, subjected to hostility and abuse by managers, underpaid and overworked, unethical and impossible billing requirements, extreme favoritism shown to friends and workers who suck up to management. Work that takes 1.5 hrs to do and can only bill 18 minutes for so that you have to work overtime to meet billing requirements and then told your overtime would not be approved. Horrible company. The field case managers are worked into fatigue and then blamed for work not done on time. Heavy driving in heavy traffic is exhausting. Management gives poor performance reviews to those that they dont like so no raise after being worked all year. Director does not care. Bonuses up to 1.8 times salary for those at the top.

    Advice to Management

    Nothing to say.


  2. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    Upon hiring, I noticed the team lead and manager interactions with the employees were great. That type of relationship lead to a very comfortable thriving environment!

    Cons

    The only concern I had was with the flexibility of scheduling. I felt at times we were flooded with calls, but barren at other times.

    Advice to Management

    Look into different models of call forecasting, which better predicts the staff needed for any given day.

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Health Care full-time (More than 5 years)

    Pros

    Great atmosphere and management. They care about their employees. Good benefits

    Cons

    Company changed when Aetna took over.


  4. Helpful (1)

    "Workers' Comp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than 10 years)

    Pros

    Great colleagues who worked together to put the client first, being available to answer questions and resolving issues.

    Cons

    Management unfair with rampant favoritism and allowing people to not be accountable. Only allowed lateral moves with no increase in salary. No room for advancement.


  5. "Working at Aetna"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Scottsdale, AZ
    Current Employee - Senior Consultant in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coventry Health Care (More than 10 years)

    Pros

    Very good place to work

    Cons

    I cannot think of any Cons. Great place to work

    Advice to Management

    Keep up the great job


  6. Helpful (2)

    "Provider Data Service Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Franklin, TN
    Former Employee - Anonymous Employee in Franklin, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    My favorite part about my position is that I was able to work from home. Although we were micromanaged heavily, I felt a little more freedom. Also there was lots of overtime offered.

    Cons

    This company went through a buyout and a few of our teams were laid off as positions were outsource. Several people were only given a few days notice after we were assured our jobs were safe. There was no real path for promotions. Once you hit your peak, that was it. Everything was very strict. If you were late for ANY reason you received an occurrence. My coworker has a wreck and was written up for being late.

    Advice to Management

    Trust your employees. We have to meet daily requirements so there is no need to put additional pressure on team members who are clearly working hard and their numbers back that up.


  7. Helpful (1)

    "Overall a Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Administrator in Coraopolis, PA
    Former Employee - Information Administrator in Coraopolis, PA
    Recommends
    Positive Outlook

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    Competitive salary and benefits. Management was mostly engaged and did not shy away from interacting with entry level employees. Work from home options were available.

    Cons

    Management was slow to react to department needs at times. Training for new hires was not as comprehensive as it could have been.

    Advice to Management

    Listen to your departments when they communicate challenges and help them to overcome them. Invest more time in training your new hires as they will become the face of your organization.

  8. Helpful (1)

    "Business Analyst Consutlant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    Great work life balance
    Great team culture

    Cons

    Management trying to align to Aetna's strategy is a failure


  9. "sr sofrware engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefit, flexible hours, positive outlook of business

    Cons

    lack of new technology engagement

    Advice to Management

    adop more new technology


  10. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Metairie, LA
    Former Employee - Anonymous Employee in Metairie, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coventry Health Care full-time (More than 3 years)

    Pros

    great coworkers, good benefits, flexible scheduling, opportunity to work at home

    Cons

    no training onsite, too many managers, frequent reorganizing

    Advice to Management

    get involved, ono on one training


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