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Coverall Employee Reviews about "franchise owners"

Updated Apr 10, 2020

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Found 28 of over 238 reviews

3.4
66%
Recommend to a Friend
66%
Approve of CEO
Coverall CEO Rick Ascolese (no image)
Rick Ascolese
102 Ratings
Pros
  • "Great training, base salary, and an incredible corporate team(in 9 reviews)

  • "Decent pay, nice work environment(in 9 reviews)

  • Cons
  • "They care more about the franchise owners than the customers(in 26 reviews)

  • "Upper management is terrible they only care about themselves(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "franchise owners"

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    1. 4.0
      Former Employee

      Decent Entry-Level Sales job

      Jun 20, 2016 - Outside Sales Representative in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy entry-level sales job, flexibile, easy to sell janitorial, hard to get fired.

      Cons

      Management talks a lot of smack behind each other's backs, which brings the office moral very low. Training is a joke as well. They care more about the franchise owners than the customers.

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    2. 1.0
      Current Employee, more than 3 years

      Stay away if you can

      Sep 4, 2019 - Outside Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's a job but nothing other than that.

      Cons

      You will regret working here. You have to lie to customers and give them a presentation telling them that we will clean a certain way but the people cleaning (franchise owners) do not follow those guidelines and no one at Coverall does anything to make them follow them. You walk into about 3 doors a day that say they used Coverall in the past and had a horrible experience when you are out cold calling. It is very hard to get good references when people ask you who else you work with because many customers are unsatisfied with service. Your reputation will get ruined here if you want to stay in B2B sales because you will sell bad service to 80% of your customers. The customer service is terrible and it is embarrassing to represent Coverall if you have integrity. Also, the CRM is awful. They need to get Salesforce or a better CRM.

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      3 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      Be VERY careful

      Apr 10, 2020 - Senior Outside Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Salary 2. Communication with Management 3. Benefits

      Cons

      1. Regional management lack of support 2. Lack of trust ability in Franchise owners 3. Very Robotic management (no human element) 4. Customer Pricing 5. Poor Quality of work (depending on Franchise Owner)

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      1 person found this review helpful
    4. 1.0
      Current Employee, more than 1 year

      Fake reviews are so obvious!

      Jul 29, 2015 - Outside Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Let me start out by saying that I am not a scorned employee (I still have my job) and that I am consistently one of the top reps in my area. But it is sickening to see the spam from upper management on this page. Coverall is NOT a five star company. Never has been, never will be. There is little room for growth and after a year or two at this place, you could be making a lot more money for a lot less headache somewhere else.

      Cons

      Micro-management. If you don't like it, stay far away. Even if this isn't your sales managers style, it is the style of the higher-ups. And it trickles down to everyone in outside sales. It doesn't matter if you hit or even exceed your numbers every month, they will still find ways push down harder on you. They absolutely don't appreciate your numbers--they just want more. And it makes sense. Franchise Owners suck, can't keep accounts, and the colony loses money. We are the suckers in this rat race trying to make up for it. It's truly a never ending cycle that won't change until the business model does. How they have kept it going this long I have no idea. They prey on inexperienced sellers, new graduates, and people who are out of work. And it's rare to see the same group of outside sales stay together for more than a calendar year. Churn and burn in my office is the norm.

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      10 people found this review helpful
    5. 1.0
      Former Employee

      Lead Generation Sales Associate LGSA

      Nov 8, 2016 - LGSA in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shirts are nice ,logo is nice ,core four is nice but still a horrible company not a lot of pros it's really truly terrible. Like what an experience.

      Cons

      LGSA set the appointments and OSC reps run the appointment Then after OSC close the account field consultant have to walk it and place it. Then you get paid. OSC work when they want there not really monitor manager worry about appointment and close micro management, office is a headache with a lot of customers canceling. YOU don't get paid per proposal unless you reach over a certain amount. Very low commission it would take you a full year to start getting any really decent commission but for a year expect commission anywhere between 300-600 that's a fact, crm system is horribly slow it shuts down and kicks you out allday. OFFICE is boring environment not fun I'm sorry if I am making it seem like the LGSA position is horrible but honestly if you in that position more than 5 months you will burst into how terrible it is.. only stay for 3 months and get out trust me. Oh last there were sued which was reported by Forbes magazine for 3 million by a franchise owners.

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      3 people found this review helpful
    6. 1.0
      Former Employee, less than 1 year

      Sales Consultant

      May 2, 2016 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Day hours. No nights or weekends. Clean offices and super clean restrooms. Free parking. Steady paychecks that cleared. Nice suburban location, access to many highways.

      Cons

      Entry level operation that relies heavily on metrics and micromanagement techniques to control sales staff. Managment policies change from week to week. No set territories. How about driving from southern Maryland to Sterling, VA and then next month you are competing with all others for business in that same area. Ridiculous sales mttgs all day on Mon. & Wed. which only leave you with 3 days a week to meet your Metrics!! Stay away from these backward, ignorant people if you are an accomplished sales professional. It's all about Metrics,Micromanagement( the Sales Mgr. even travels with you on sales calls Every Week) and Mania. The compensation sucks... you sell an account in April but no $$ till the acct is placed with a franchise owner..could be 3 or 4 months before you see any $$. Stay away!!

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      4 people found this review helpful
    7. 1.0
      Former Employee

      Beware, for both potential employees and/or franchise owners

      Mar 1, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good salary - Mileage and car reimbursement

      Cons

      This company presents itself as a franchise opportunity company, when in fact, it is a sales company; they will sell any account, and compromise the franchise owners which have no other option than to take the low paying accounts or stand to not make money; the company does not care about the franchise owners, and make most of their profits through the sales of new franchises, which creates a bubble ready to burst, since there are more and more franchise owners everyday, but less customer accounts to divide among them. As a culture, they want you to give yourself to the job 100%, this include working through late-night hours (10pm, 1am, etc...) and drive through the city damaging your car without much recognition; also, be careful if you ever express your opinion or go against the "norm", they will label you as "not a team player" and start pushing out of your position, until one day you won't have no other option but to quit. I do not recommend this company, not for people looking for employment, or for people looking to buy franchises, they won't care about you, just the bottom-line, their current corporate strategy will not survive, which may be the reason why the CFO and the COO unexpectedly resign their positions within 1 month of each other, stay away!

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      9 people found this review helpful
    8. 4.0
      Current Employee

      Your get back what you put into it

      Mar 18, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Franchise owners can create a business that fits their interests, goals, life, etc.. Franchise owners are truly independent business owners but with the benefit of support from there regional office when needed

      Cons

      Coverall tends to "low-ball" its fees for cleaning services which makes it difficult for franchise owners to accept cleaning accounts that were secured by there regional office or nationally or to earn much money when they do. Each market and region is handled differently but the training I received was seriously lacking.

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      4 people found this review helpful
    9. 1.0
      Former Employee, less than 1 year

      no ones listening

      Jul 1, 2014 - Rep in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The thought of 'health based cleaning' is a fabulous concept. Offering the 'idea' that a franchise owner can own their own company and live the American Dream!

      Cons

      The upper management and corporate office is on their own Power Trip! No one is listening to the 'worker bees'. They sell a great product, but do nothing to ensure that the Franchise Owners are using the products. Charging the fo a every corner when they pick up a new account - the coverall cut is so deep the slow bleed to the fo makes them not want to pick up new business. High turn over in Sales. Field reps are put in awkward positions trying to do the right thing for the franchise owner. Corporate is in the dark on what to do for the current employees

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      3 people found this review helpful
    10. 1.0
      Former Contractor, more than 5 years

      Underbid Accounts, lack of support, treated poorly

      May 11, 2013 - Betriebsleiter / Taucher in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They can show you how easy it is to make money in this business if the accounts are properly bid and if you're not giving them 20% of your earnings as "Royalty and Management Fees"

      Cons

      Accounts are underbid by sales staff that are only interested in winning accounts, not retaining them. They hire Operations Staff that have little or no industry experience. Whenever a complaint is brought to the attention of Coverall's Management you're always told you're wrong. No appreciation for Franchise Owners, we're just a paycheck to them. Sr Management for NGT, Master Franchise of Coverall is TERRIBLE. Do not sign with them, find something else like Vanguard or another smaller, more locally owned Franchising opportunity

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      1 person found this review helpful
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