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Cox Automotive

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Cox Automotive

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Cox Automotive Reviews

Updated Oct 3, 2022

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Found 1,362 of over 1,516 reviews

4.1
83%
Recommend to a Friend
89%
Approve of CEO
Cox Automotive President Steve Rowley
Steve Rowley
355 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
  • "Benefits are great and affordable.(in 214 reviews)
  • "Some great people and a real premium is placed on enjoying yourself and your work.(in 113 reviews)
  • "Work life balance is great and you have a ton of outlets for help.(in 80 reviews)
  • "Such a great culture in Canada!!(in 74 reviews)
  • "Great Pay and good bonuses(in 61 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Cox Automotive and is not affected by filters.

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  1. 4.0
    Current Employee, less than 1 year
    Featured Review

    Great Place to Work!

    May 18, 2022 - Senior Client Service Representative in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have only been with the company for a month. And from the interview to onboarding it has been a pleasure. It has been one of the most professional places I have joined. From the management team to the CSR's it's been very welcoming. You can feel the atmosphere when you are around or in a meeting. I would highly recommend joining the COX family team.

    Cons

    I haven't found any Cons to the company as of yet. I wish however more hands on hand training before actually diving in to accounts and other position functions.

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    1 person found this review helpful

    Cox Automotive Response

    Employment Branding Specialist

    Thanks for your review- and welcome to the family! It's great to hear that your Cox career journey is off to a great start. Employees are the heartbeat of our company and we're proud to know that you feel happy and valued at Cox. Keep up the good work!

  2. 5.0
    Current Employee, more than 3 years

    Great company and benefits

    Sep 27, 2022 - Dealer Services Specialist II in Manheim, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits Inclusive Diverse Great People

    Cons

    wages impacted by the economy

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  3. 4.0
    Former Employee, more than 1 year

    Great place to work with amazing people, but has its problems

    Oct 2, 2022 - Financial Analyst in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cox Auto, and Cox as a whole, is a great place to be with good, kind people - outstanding health insurance benefits and a yearly bonus - great campus, but also very open to and flexible with wfh and remote work. Cox really embraced flexible work after covid and listened to employees (95% of employees wanted to stay remote) - strong and well-known portfolio of companies that perform well and aren’t going anywhere - the best people I have ever had the pleasure of working with. Everyone is nice and wants you to succeed, even if that means finding a new opportunity elsewhere - everyone cares about you and I felt like part of a family while I was here - company is private so big emphasis on employees and customers since there are no shareholders to answer to - lots of opportunities internally after you get your foot in the door

    Cons

    - SLOW. Me and many other people I’ve known who worked here all report the same thing. There seems to be an issue of many full-time people with hardly any work to do - I eventually left because I felt I was not being challenged and should continue to learn. I felt stagnant and bored out of my mind. It was nice at first since it was remote but it eventually became too much - low pay and low-balling me when I originally came in - low-balled me when I was looking for new opportunities internally which is why I went externally for much more money - bad communication from leadership. We were all totally in the dark about the supposed return to office and there was radio silence - politics at play here. Hush hush policy of no in-role promotions for everyone, except for that certain someone every year… - also no pay raises except the 1-5% performance based one which is still better than nothing - I left because after being there a year and a half I was hardly making more money and didn’t have much to show for it - can be isolating if you do not have an engaging team/leader. Covid killed off the great cox office culture that once existed and now most people work remotely - lots of managers and leaders but not many actual analysts. They’ve been dealing with this problem for a long time and will constantly restructure to fix but eventually go back to toploading the structure - IT is bad but that’s been my experience at every company - out of touch leaders who play politics and stifle growth and career paths for lower-level employees

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  4. 5.0
    Current Employee, less than 1 year

    Love my job

    Sep 17, 2022 - Senior Customer Care Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and benefits, good pay and pto, remote work, support from leadership, inclusion and diversity.

    Cons

    The pay is pretty good however given the current inflation crisis and the size of the company they may need to adjust pay to meet the needs of their dedicated employees.

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    2 people found this review helpful
  5. 3.0
    Current Employee, more than 1 year

    eh

    Aug 7, 2022 - Technical Client Service Representative II in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people there is the support side of things are great to work with The management kind of does their best Job kind of feels like family There is ALOT of people willing to help you One hour free time a week to work on cases

    Cons

    -Work never stops -You do other departments work (Implementation does a half-job and you have to fix their mess up.) People also reach out to your queue with work that are currently in implementation status or belongs to implementation , and if you reach out to them GOOD LUCK getting them to take the call that is under their job description. Meanwhile, when they call over to the support queue guess what they want you to do ? take the call. - Above applies to orders -No sense of purpose (Cog in the wheel feeling) -High turn over rate (Not because the job is terrible it just doesn't feel rewarding) -After a while you realize the pay is pretty low. -The Gen sound will give you nightmares -5 calls per hour in your dreams lol, it feels like the calls never ends. -Haven't had 30 mins of quiet onqueue time since the year started and it is currently August. You are lucky if you get 5mins.

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    1 person found this review helpful
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