Cox Communications Reviews in Chesapeake, VA | Glassdoor

Cox Communications Chesapeake Reviews

Updated May 23, 2017
65 reviews

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Chesapeake, VA

3.5
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
37 Ratings

65 Employee Reviews

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Pros
Cons
  • Turn over is becoming quite high in the call center (in 58 reviews)

  • This was a great environment with work life balance (in 22 reviews)

More Pros and Cons

  1. "Okay Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Chesapeake, VA
    Current Employee - Technical Support Representative in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Great PTO and benefits! Overall a great company to work with. Long interview but includes a tour, face-to-face interview as well as mock phone call with a prep sheet before hand. Fresh popcorn daily with occasional nacho days along with fresh fruit and snacks depending on the day and occasion.

    Cons

    Technical Support is more focused on SALES than troubleshooting! You can get fired for no sales often. They do let you know upfront you will have to sell something but not share that's where the main focus is. Strict schedule may be hard to work around.


  2. Helpful (1)

    "COX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Chesapeake, VA
    Former Employee - Technical Support Representative in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    Work Conditions, benefits, Hours, employees

    Cons

    Sales quota in the Technical support department should be removed and left to sales dept


  3. "Cool company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Chesapeake, VA
    Former Employee - Inbound Sales Representative in Chesapeake, VA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Work/Life balance
    Decent pay
    Office environment

    Cons

    Schedule changes often
    Micro managing
    Goals change a lot


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  5. Helpful (1)

    "Inbound Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Inside Sales Representative in Chesapeake, VA
    Former Employee - Inside Sales Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    Good benefits, decent pay, clean work environment

    Cons

    Operating system slows down sales process, disciplined for not saying what they want you to say in the order they want you to say it.

    Advice to Management

    No advice


  6. "Retail sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA
    Recommends
    Negative Outlook

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Meeting people,and closing deals,being persuasive,and creating new referrals.

    Cons

    Slow customer turn out in store at times!

    Advice to Management

    N/a


  7. Helpful (1)

    "Compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Chesapeake, VA
    Former Employee - Tech Support Representative in Chesapeake, VA

    I worked at Cox Communications full-time (More than a year)

    Pros

    Benefits are wonderful. Start from day one.

    Cons

    Compensation is horrible. $14 per hour for the duties required is terrible. Management has no authority to make decisions. Tech support means sales before support.

    Advice to Management

    Pay employees what they are worth. The company is below industry standard.


  8. "Inbound Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Inbound Sales Representative in Chesapeake, VA
    Current Employee - Inbound Sales Representative in Chesapeake, VA

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Friendly, positive, loyal work environment. Staff takes time to help each other to boost sales or defuse irate callers if needed. Training is paid 4 weeks. Benefits start day 1.

    Cons

    May have to work late shift and weekends.

    Advice to Management

    None


  9. "Payroll Coordinator II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Coordinator II in Chesapeake, VA
    Former Employee - Payroll Coordinator II in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 8 years)

    Pros

    The people and friendly environment.

    Cons

    Management plays favorites, others passed up that may be a better fit.

    Advice to Management

    Pay attention to your team players.


  10. "National Sales Help Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Sales Help Desk in Chesapeake, VA
    Current Employee - National Sales Help Desk in Chesapeake, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cox Communications (Less than a year)

    Pros

    Work from home and salary

    Cons

    Schedule isn't EST friendly for work life balance


  11. Helpful (1)

    "Ok company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Chesapeake, VA
    Former Employee - Technical Support Representative in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    fun working environment. Good coworkers. Free cable

    Cons

    Poor benefit plan. Not good for working mothers

    Advice to Management

    Care about your employees


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