Cox Communications Reviews | Glassdoor

Cox Communications Reviews

Updated December 10, 2018
1,950 reviews

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3.8
StarStarStarStarStar
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Recommend to a friend
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Cox Communications President Pat Esser
Pat Esser
1,055 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is always a problem in the US today" (in 29 reviews)

  • "Working in the call center is very stressful" (in 69 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time

    Pros

    I've worked on one if the markets as well as the corporate office in Atlanta and have seen the same thing in both instances. The leadership is open and accessible, the company goes out of it's way to show that employees matter and the benefits package is remarkable. There is also a lot if advancement opportunity that extend beyond Cox Communications into other companies under the Cox Enterprises umbrella.

    Cons

    I think the company is a bit too eager to celebrate everything in an effort to make everyone feel comfortable.

    Cox Communications Response

    Jun 22, 2018

    Employees matter, we couldn't agree with you more! It's a pleasure to hear that our company culture is reflected in each of our locations and positively received. Thanks so much for your feedback... More


  2. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good fun easy reliable fast

    Cons

    Not much to say here

  3. "Very good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good working ethics, work from home benefits

    Cons

    frankly no cons, nice place to work


  4. "Significant shift in corporate philosophy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    Reduced price service if you live in their service area.
    Good health insurance.
    Great people to work with.

    Cons

    Always weary of working for a company that cut many jobs as recently as four years ago.


  5. "It's a good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    Great facility, people and the projects I was engaged in

    Cons

    It used to be a small entrepreneurial company where all ideas were considered but is now large and it's changed to very process driven


  6. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications part-time

    Pros

    Discounted services such as internet, cable, and security

    Cons

    Customer were rude due to tax fluctuation


  7. "Really good job to have"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great discounts and benefits while working for cox

    Cons

    You will have almost no personal time as any job

    Advice to Management

    Keep it up

  8. "tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 8 years)

    Pros

    good people, clear leadership, good products

    Cons

    corporate feel limits creative progress in some cases


  9. "Receivable Management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Excellent benefits, family environment.

    Cons

    large call volume with little to no support from upper management


  10. "Good job if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Omaha, NE
    Current Employee - Solutions Specialist in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cox Communications part-time (More than 3 years)

    Pros

    Excellent pay, understanding management, flexible hours, mostly achievable metrics

    Cons

    A rough and sometimes hostile clientele base can wear you down quick if you aren't resilient enough

    Advice to Management

    Provide more support to front-line customer service representatives with regards to both de-stressing and for dealing with complex customer service issues