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Cox Communications Reviews

Updated February 22, 2018
1,784 reviews

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3.8
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1,784 Employee Reviews

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Pros
Cons
  • It's a call-center job, so expect non-stop calls (in 66 reviews)

  • Work life balance is always a problem in the US today (in 27 reviews)

More Pros and Cons

  1. "My time at Cox was life changing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Deer Valley, AZ
    Former Employee - Inbound Sales Representative in Deer Valley, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    There are to many pro’s to know where to start, benefits, peers, spiffs, perks, management, building lasting relationship, team builders.

    Cons

    Turn over, sometimes not being able to adapt, sometimes impersonal, sometimes does not look at whole picture, does not put employees first

    Advice to Management

    Listen to all that work there and remember it is okay to fail


  2. "Communications Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time

    Pros

    Benefits, hours, perks, bonus & commissions

    Cons

    HOT, working outside in heat. Switch up to salary/bonuses & sales structure

  3. "Previous employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist
    Former Employee - Retention Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time

    Pros

    Great benefits and promotion within.

    Cons

    Bonus structure is complicated and unappealing.

    Advice to Management

    Communication from upper management lacks constructive components. Therefore appears negative and personal.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    - Health insurance
    - 401k match
    - Bonus
    - Cafeteria

    Cons

    - Too many people just there waiting for their retirement
    - Hard to get rid of low performers
    - Hard to get promoted

    Advice to Management

    - Make it easier to eliminate low performers that are there just to collect their paycheck and wait for their pension


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Atlanta, GA
    Current Employee - Operations Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    Passionate caring people, great benefits, more PTO than you can figure out what to do with, pay is pretty good (in my opinion), family owned, encourage innovation and ownership of problems.

    Cons

    Company culture has lost some of it's closeness & some decisions are made based on emotions rather than facts


  6. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Phoenix, AZ
    Current Employee - Technical Support in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Benefits and pay, Paid Time OFf.

    Cons

    It's a call-center job, so expect non-stop calls.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time

    Pros

    fantastic benefits, room to move up

    Cons

    commute, large company, sometimes difficult to make changes

  8. "A solid place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    This company cares about employees.
    They offer tons of resources to advance your career.

    Cons

    Micro managed.
    A very stall work place with no movement.
    Management is very far removed from working department's.
    Blood from a stone work load at times.

    Advice to Management

    Open up job opportunities allowing your employees to advance their career without having to move out of state to stay within the company.


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    Company truly cares. Great career opportunities. Amazing benefits. Outstanding leaders. Competitive pay. Family culture permeates through the entire organization. Cox Business has a lot of growth opportunities.

    Cons

    Pay not the highest. A lot of tenure throughout the organization sometimes makes it hard to move up. Work life balance is always a problem in the US today.

    Advice to Management

    Listen to employees. Atlanta should continue to listen to the field more. Focus on customers. Improve training. Continue to focus on employee development.


  10. Helpful (1)

    "Tier Il Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier Ll Customer Support in Omaha, NE
    Current Employee - Tier Ll Customer Support in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Great benefits, Great pay,

    Cons

    Their hours of operation are not the best if you are family oriented.

    Advice to Management

    They need to have management more involved in the staff learning and development.


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