Cox Communications Reviews | Glassdoor

Cox Communications Reviews

Updated November 15, 2017
1,723 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

1,723 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Working in a call center means that your view is limited to the cubicle your in, and if you're doing your job properly there is no downtime (in 63 reviews)

  • Poor management no work life balance (in 24 reviews)

More Pros and Cons

  1. "World Class Benefits and Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Home Technician in Fort Smith, AR
    Current Employee - Universal Home Technician in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (Less than a year)

    Pros

    The insurance and time off is top notch. I have worked at other corporate offices and the benefits package with Cox is far above the rest. The training the offer new employees is great. Also having multiple avenues of promotion within each business line is typically kept in house creating a great competitive atmosphere.

    Cons

    I haven't found any Cons yet.

    Advice to Management

    Keep on the current path and you will continue to retain employees.


  2. "It is what you make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Santee, CA
    Current Employee - Retail Sales Associate in Santee, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    benefits, 401k, upward mobility

    Cons

    extremely profit driven, sales are not customer based but instead business based.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Atlanta, GA
    Former Employee - Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications part-time (More than a year)

    Pros

    Great place to work at. Learned a lot. It was my first job. I had a great manager and I learned a lot from him. It was a difficult decision to leave the colleagues.

    Cons

    Nothing much to say. Keep doing what you are doing. Things will go well. It can be fast paced and if you are not suited for that, better you find another job!

    Advice to Management

    Allow work from home options. When in doubt, listen to your employees! Rate of salary growth is not that great. You should offer more raise to make sure your good employees stay with you.


  4. "Best company I've ever worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time

    Pros

    Cox Communications has been by far the best company I've worked for, from the policies to the constant career improvement has been great.

    Cons

    Although it happens in every business, downsizing and reorganizations are tough on anyone.

    Advice to Management

    Communication is key in any role both to and from management.


  5. "Customer Service Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time

    Pros

    Awesome co-workers, great benefits, commissions, work schedule was flexible and always changing.

    Cons

    Not enough pay raises or room for growth supervisors were not always understanding.


  6. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Friendly service, great staff. Nice environment

    Cons

    Not enough hours, not enough options, Little too expensive


  7. "Technical support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time

    Pros

    Great benefits decent pay and bonuses

    Cons

    Sales oriented even though you are tech support

  8. "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    nicw place to work and flexible schedules

    Cons

    nothing to say at this time


  9. Helpful (1)

    "Order Management Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits. Cable, internet, and telephone at a reduced rate. Healthcare options are affordable. Nice cafeteria staff. Lots of training

    Cons

    Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management. Terrible Management.


  10. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician in Phoenix, AZ
    Current Employee - NOC Technician in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    great PTO - 4 weeks to start
    good 401k/health benefits

    Cons

    leadership does not communicate as well as they should
    no transparency with some departmental shifts that take place

    Advice to Management

    Be more open, answer questions, get ahead of the ball and tell employees what is going on


Showing 1,723 of 1,828 reviews
Reset Filters