Cox Communications Reviews

Pros

Leaders actually care and listen! This is an environment that they want to know your passions (professionally and personally) and want to see you and help you achieve your goals. I have never worked for a more fulfilling company.

Cons

No cons, leaders and peers and programs and opportunities are amazing!

Pros

Up until 2022, the Company culture was great. Employees cared for and about each other, you could trust that the company and "family " were looking out for everyone's best interest. The Atlanta campus is modern and beautiful.

Cons

With smaller profits being made, the senior management team started cutting the benefits and Long term incentives for the team below Director level to fund their bonus pool. The company has jumps on social / social justice "causes" just to look "woke".

Pros

Good and smart people. Great benefits. A company that, overall, really cares about employees. BUT, it's biggest business has flattened out and the culture is changing, and not always for the better.

Cons

The Chairman is 3rd generation Cox-family and seems nice enough and smart, but at the end of the day he's a billionaire who was born a billionaire - and he mainly wants us to keep delivering billions. During recent layoffs, it was interesting that out of thousands laid off for having a bad year (vs. plans mind you, we still grew and made huge margins) not a single one of the executives responsible for signing off on the plans/targets or for all the hiring we suddenly needed to right-size were also laid off. Hmmm... makes you really think don't it?

Pros

Great company and very generous benefits where it counts. PTO, flextime, flexible schedules. Great insurance and health programs. Management is great.

Cons

1. Abysmal advancement opportunity - By far the worst of any company I have been employed by. Cox does put a focus on career advancement but it never seems to be realized. Typically if there are advancement opportunities they are parallel moves with only slight pay increases. Most advancement opportunities in my department will still have you take the same calls in your prior role during high call volume, There have been opportunities for job shadowing, mentoring, etc. but it never leads anywhere or is taken seriously by leadership. You may meet with someone once or twice before it fizzles out. Very little is done to connect departments to educate employees on other opportunities in the company or in other departments. 2. Poor company culture/morale - This is more of a criticism on my local office. When I started working at Cox there was a robust working/employee culture and community. There were active employee groups, celebrations, focus groups, all employee meetings, product fairs, and generous holiday celebrations. Pre-covid most of these were cut severely or done away with entirely over time. While I appreciate and understand outreach can be difficult now with our WFH model there is much more Cox can do to improve the workplace culture.

Pros

They are offering fiber in allot more areas. They just recently started offering mobile service. For the first year and a half I made a comfortable living doing something I was very good at. And I took alot of pride in that.

Cons

I won't bore you with the details, party because I'm inching doing so .. The bottom line, in short... Cox made alot of changes all at once, made things very difficult, and caused a negative atmosphere. In my opinion, Cox should have made some of those changes beneficial to the employee.

Pros

Diversity and inclusion is a big deal at Cox. It’s very positive in that way. Management receives unlimited PTO. Employees receive free services & discounts on equipment to run those services. (Except for Homelife security.)

Cons

The departments have shift bids based on performance and tenure. Seems fair, but 90% of shifts available to choose from are not family friendly. Bad work life balance. The employee medical benefits are not as good as they were before. Also, Cox no longer has a pension for employees who started after 2017.

Pros

Good benifits and good starting pay.

Cons

Training is less and less every year. Changes happen on a whim and can drastically effect your work load. You are not given additional time for additional work. Leadership wants feedback on issue but if you give to much feedback they think you complain to much. Leadership is a major issue and acts like they do not care about employees but says they care about their employees. Currently, they are trying to cross train technicians in positions that would come with an additional pay raise but are not giving additional pay raise to those techs. Career progression in this company is heavily about luck and timing.

Pros

Family oriented, leaders are amazing and the company overall truly cares for it's employees.

Cons

my experience there was not negative

Pros

No micromanagement. Work from home availability. Benefits are good. Requesting time off is easy and you don't have to deal with trying to butter up your manager for some vacation days, its all done through an app. Company works with you when trying to get promoted or move to new role. They will get you with other managers in other departments prior to applying to new job so truly see if its a fit. I haven come across a manager yet that hates their life and wants to power trip. As long as you are actually trying they are patient.

Cons

Not within the company but this role specifically, there are a lot of outside uncontrollable factors that go into pay that only happen in this role. This is still sales so you have to anticipate not so ethical practice and even though Lots of changes in commission. Just big business sales stuff, every year it gets harder to make money. Nothing against cox, I've been in sales so I get it.

Pros

This was one of the best companies I have ever worked for, hands down. The department I worked in was small and we had high-stress calls but the team leaders, supervisors, and coworkers were great at helping support one another. The pay and benefits were outstanding and their reward system was very motivating.

Cons

Their attendance policy is very strict and although they do offer abundant PTO, if you have an emergency that you can't use your PTO for (not enough hours available that day, etc) you are subject to disciplinary measures.