Cox Communications Reviews

Updated May 7, 2021

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4.1
79%
Recommend to a Friend
91%
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
1,336 Ratings
Pros
  • "Great benefits - remote work - flexible hours(in 269 reviews)

  • "Good benefits, Good Product, good people(in 196 reviews)

  • Cons
  • "Cable won't be lasting very much longer, this coming from a 20 year employee(in 46 reviews)

  • "Not tech support but more of a robot now following a unstable program that doesn't know anything(in 45 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Cox Communications and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      I love it so far

      Apr 7, 2021 - Customer Retention Agent in Deer Valley, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The training is adapted to new & experienced people. - The trainers are very down to earth. - The fact that the company is very family oriented is huge and makes me feel I joined the right company. - The onboarding team was so helpful and talk to you like they really want you to be part of the team vs just another applicant. - They make the ambiance around you feel warm and welcoming.

      Cons

      - You have to write cons. - By working here you are less likely to get hit by lightning and thus less likely to become the flash.

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      1 person found this review helpful

      Cox Communications Response

      Employment Branding Specialist

      Thanks for the kind words! It's great to hear that your Cox career journey is off to a great start. Employees are the heartbeat of our company and we're proud to know that you feel happy and valued at Cox. We appreciate you sharing your feedback on your trainer, and we will make sure to pass that along to their manager. Thanks for your commitment to building a better future. Keep up the great work!

    2. 5.0
      Current Employee, more than 1 year

      Great Company

      May 4, 2021 - Solutions Specialist in Escondido, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company pays you well. Solid benefits and perks

      Cons

      Hours, perks and flexibility generally

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    3. 5.0
      Current Employee, more than 10 years

      Great Opportunity To Learn About Telecommunications Project Management

      May 4, 2021 - Construction Services Support Specialist I in Tulsa, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High visibility across the department. It was not unusual to be in meetings where the Director or VP of the department was present. Also unique opportunity to work with colleagues across multiple divisions and positions.

      Cons

      Biggest downside is that there's not really a clearly defined career path that is viewable by internal employees. It would be nice if there were some sort of chart/table etc. that gave a roadmap of what a career journey might potentially look like. There's also not really any transparency on salaries. Pay ranges can vary in any given department. Some people might make $16 per hour, while others are making $25 per hour and it's within the same department without any clear reason why?

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    4. 5.0
      Former Employee, more than 5 years

      Great company

      Apr 28, 2021 - Account Executive in Fort Walton Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive base pay and great commission structure with goals that are challenging but not unrealistic, Good benefits. Lots of opportunity for career growth and advancement or lateral moves. Atmosphere that fosters friendly competition and embraces diversity.

      Cons

      Allowances or reimbursement for mileage and tech tools needed for the job could be better.

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    5. 5.0
      Current Employee, more than 3 years

      Account managment

      May 2, 2021 - Direct Sales Representative in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was relevant to the job requirements need to meet quots.

      Cons

      Working door-to-door is a tenuous task to do daily. Your expected to knock on 50 doors daily as a minimum.

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    6. 5.0
      Current Employee, less than 1 year

      Sales representative

      May 4, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can make lost of money

      Cons

      Time and schedule compliance can be difficult.

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    7. 2.0
      Former Employee, less than 1 year

      Training vs Vaccination in a pandemic

      May 5, 2021 - Inbound Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very inclusive company that really promotes advancement.

      Cons

      If you happen to get vaccinated and have side effects during training, no one cares, you missed training time.

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    8. 5.0
      Current Employee, more than 10 years

      Great place to work

      Apr 29, 2021 - Revenue Assurance Analyst II in Chesapeake, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits like PTO, tuition reimbursement, discount on services, diverse work environment, and opportunity for advancement.

      Cons

      Not all departments have a clear career path for advancement so you have to actively seek opportunities.

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    9. 5.0
      Current Employee, less than 1 year

      It is a good company to have your first job in telecommunications.

      Apr 29, 2021 - Customer Retention Specialist in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working environment If you are a university student, this would be a job opportunity

      Cons

      Nothing, I don't have any cons.

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    10. 5.0
      Current Employee, more than 1 year

      Family Owned Enterprise - Good Company to work for.

      Dec 5, 2020 - Universal Home Technician in Springfield, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      **Company Pros** -Great Starting Pay (Best I've seen for careers not requiring college degree). -Opportunities for Advancement/Career Roles within Cox Family Enterprise). -Good Benefits (Medical, Vision, Dental, Ect). -Generous Paid-Time Off. -Community Service related Paid-Time Off. -Employee discounts on company services; Cable/Internet/Phone/Home Security. -Enterprise-wide discounts from other companies for various things. **Title Related Pros** -Fleet Vehicle to drive while on duty, and also to take home depending on location. -Outfit & Equipment provided. -Great Training The career is fulfilling and gives the technician a lot of freedom, provided that you enjoy helping clients & are a technical mindset oriented individual.

      Cons

      -Outside elements (Heat, Cold, rain, snow, hail, high winds). -Potential Hazardous environments (Crawl-Spaces, Attics, Potential Asbestos containing Buildings, Boiler Rooms, Electrical Rooms, ect.) -Physical Labor Intensive (Handling 95Lbs ladders, climbing high voltage power lines, drilling, pulling cable, ect.) -You have the potential running into pests & vermin, some more common then others. (Rats, Mice, Spiders, Insects, Snakes). -You have a high-risk of getting shocked. **Disclaimer: You are provided tools to identify voltage/electricity although considering you deal with electronics on a daily basis, you will eventually get some sort of minor shock.** Long Story Short; There are a lot of hazardous situations you will encounter in this career path, but if you use the safety tools provided by the company and are vigilant about your safety the risks are reduced greatly; although there is always the risk of getting seriously hurt or worse.

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      Cox Communications Response

      Employment Branding Specialist

      Hi and thanks for your feedback. We strive to provide great service to our customers, and a great place of employment to our team, so we take feedback like yours to heart. We will certainly consider what you have written and we very much appreciate the time you took to provide it.

    Viewing 1 - 10 of 2,544 Reviews

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