Cox Communications Reviews | Glassdoor

Cox Communications Reviews

Updated January 18, 2019
1,974 reviews

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Pros
Cons
  • "Working in the call center is very stressful" (in 70 reviews)

  • "Work life balance is always a problem in the US today" (in 29 reviews)

More Pros and Cons

  1. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Data Analyst in Los Angeles, CA
    Former Employee - Business Data Analyst in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Employee benefits are great even though salaries are moderate.

    Cons

    Constant organizational changes, layoffs makes most employees feel insecure and puts too much pressure on people. Most hold on to their information and tasks to secure their jobs.


  2. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Competitive benefits, great workplace, training provided.

    Cons

    The reason why young talented employees don't stay long with the company is that your salary is based on the # of years you work at the company, not by what you can bring to the table.

  3. "Stressful, but Company treats everyone so well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Las Vegas, NV
    Current Employee - Inbound Sales Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    Best benefits hands down of any company out there. You will not find a better company for freebies, cheap insurance, free cable, and so much more. They even have an in house "save your butt fund" where they will cut you a check to help in the face of an emergency. The employees are like family. so much time off, fairs, travel, free swag, point system catalogue with everything from hair brushes to trips to Ireland. Just an amazing company to work for.

    Cons

    Company is losing a lot of money from internet only sales, and customers are not always treated best when they order "just internet". its discouraged and not as incentivized. Also, it's a cable company/internet, and customers are annoying to the point that if you work there long enough, no matter how good the benefits and pay is and they are unmatched, you will start to hate your job, and people. Cox customer base, especially in Louisiana are the most difficult, most annoying people to service. maybe I'm petty, but after a while, you just get so sick of the job. Very high turn over, but lots of room for advancement.

    Advice to Management

    Lower level supervisors can be cliquish, stand offish, almost like they never had power before, and don't know being in charge of 15 people doesnt mean you can change the weather, veto a bill, or summon Batman. Get over yourselves, stop watching YouTube at your desk, and start looking for ways to improve moral. (to upper-upper management: Great job, but needs to be a purging of lower level supervisors. Too many people want to move up and do a good job because they've worked the sales role for there to be bad sups on the sales and retention floor)


  4. "Lack of leadership and unproductive work enviroment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Good benefits, seemingly a caring company at it's core

    Cons

    Local leadership and offices are not up to par


  5. "Cox Business Sales Tucson Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Tucson, AZ
    Former Employee - Account Executive in Tucson, AZ

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Almost free cable. Good benefits. Freedom.

    Cons

    They have around a 65-70% market share in the areas served. You will hunt high and low for any opportunity, no matter how small.

    The product lines, unless you are a seasoned Telecom rep, will take years to learn and understand.

    The call center and outside reps dislike each other because they are forced to fight over crumbs.

    Large opportunities will almost never happen, because you are forced to compete with the national sales desk, the Enterprise sales desk and the third party leads desk.

    Then, a couple of outside reps will have relationships with all of the leads groups and IT vendors in town.

    You will be left cold calling the smallest of businesses and praying that the call center hadn't already gotten there first.

    And there is little advancement out of Tucson. Any advancement opportunities come in Phoenix or Atlanta for this region.

    You will be forced to constantly field questions and babysit things that don't make you any money. There is a saying, "No sale goes unpunished."

    New product rollouts are a nightmare. They will scream at you and make you have meetings to force you to sell these products that don't even work at first.

    Advice to Management

    Reduce the head count. 10 reps for half of Tucson is way too many.
    Reduce call center head count. You're just creating ROE nightmares for yourself.


  6. "Corporate environment very political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time

    Pros

    Employee Friendly Company, Perk,

    Cons

    constantly changing environments, corporate centralization of all functions

    Cox Communications Response

    Jan 9, 2019

    Hi, thanks for your review. We do recognize that change isn’t always comfortable. However, we always precede change with the utmost respect and transparency in communicating with our employees; an... More


  7. Helpful (1)

    "Unrealistic and terrible management here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Fort Smith, AR
    Former Employee - Solutions Specialist in Fort Smith, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications (More than a year)

    Pros

    Easy job physically
    Ok pay
    40 hours per week 2 days off

    Cons

    Constantly getting talked down to by management
    Micro managed in a way you lose sells
    Stolen sales by your boss
    Favoritism run rampant
    HR does nothing to harrasment or sexual harassment

    Advice to Management

    Follow the rules and guidelines hold your self responsible dont stab your team in the back

  8. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in West Warwick, RI
    Current Employee - Sales Associate in West Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cox Communications (More than 3 years)

    Pros

    Family owned, good benefits

    Cons

    Very Few Mangers are the right fit for the department they lead. Promotion is given by number of years spent with the company, not experience


  9. "decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Chesapeake, VA
    Former Employee - Tech Support Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 8 years)

    Pros

    benefits start day 1 and services cost little to nothing

    Cons

    rotating shifts every 6 months

    Advice to Management

    lookout better to tenured employees and not to be stuck


  10. "Multiple employee lawsuits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rep in San Diego, CA
    Current Employee - Rep in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    Decent pay, insurance, training, not enough pros for 5 words

    Cons

    Union buster/gang type management mentality. Many discriminatory practices hoping it outweighs their legal fees

    Advice to Management

    Keep stacking those lawsuits and prepare for another class action coming your way.