Cox Communications Reviews | Glassdoor

Cox Communications Reviews

Updated May 26, 2017
1,575 reviews

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1,575 Employee Reviews

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  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications (More than 8 years)

    Pros

    Great company to work for. Awesome benefits and free cable.

    Cons

    Streamlining their call centers was the worst thing they could have done as a company. They lost touch with their core values.


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in New Orleans, LA
    Former Employee - Inbound Sales Representative in New Orleans, LA

    I worked at Cox Communications (More than 3 years)

    Pros

    Great benefits, pay, work life balance etc

    Cons

    Nothing negative to say


  3. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    I have been working for 30 years and have never worked for a company that values employees like Cox.

    Cons

    None that I have experienced.

    Advice to Management

    Thanks for the consideration that you invest in employees.


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  5. "tech call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Oklahoma City, OK
    Current Employee - Customer Care Specialist in Oklahoma City, OK
    Recommends
    Approves of CEO

    I have been working at Cox Communications full-time (Less than a year)

    Pros

    good benefits on day one

    Cons

    nothing that would be a concern


  6. Helpful (1)

    "Stick with it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Retention Representative in Pensacola, FL
    Former Employee - Customer Retention Representative in Pensacola, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time

    Pros

    Great benefits, excellent pay. If you are a sweet talker and have no qualms about convincing people they need services they don't have. .it pays off big time.

    Cons

    Convincing people to keep a home phone line when it's pretty obsolete at this point in time.

    Advice to Management

    Try to actually believe in the company you work for. If you don't legitimately believe your product is the best-neither do your employees and certainly not your customers.


  7. "Great culture in a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 10 years)

    Pros

    Great culture; allows people at all levels to solve problems; strong long-term outlook and a place to make a career home if you're willing to change and grow over time with the company

    Cons

    slow to change sometimes because of culture


  8. "Its A Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Virginia Beach, VA
    Current Employee - Inbound Sales Representative in Virginia Beach, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Good Pay, Great environment, Awesome Coworkers

    Cons

    Mandatory Overtime, Constant increasing of sales goals, Working late hours, and a lot of non Sales Calls

    Advice to Management

    Be honest with your employees and new hires.


  9. Helpful (1)

    "Corporate Values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in Pensacola, FL
    Former Employee - Customer Advocate in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Great Medical/ Dental, Paid Time Off, 401K, tuition reimbursement

    Cons

    They have made big changes over the last 5 years from a local company vibe, to a major corporation vibe. There isn't much grey area if you don't meet your goals.

    Advice to Management

    Nurture your employees first. In return they will nurture your customers.


  10. "Solutions Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Baton Rouge, LA
    Former Employee - Solutions Specialist in Baton Rouge, LA
    Recommends
    Approves of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    I had fun and open minded co works

    Cons

    I had to apply for my same job two times.


  11. "sales support analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Specialist in Virginia Beach, VA
    Current Employee - Sales Support Specialist in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than 3 years)

    Pros

    Great Company to work for

    Cons

    no work / family balance

    Advice to Management

    My manager was awesome


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