Cox Communications Reviews | Glassdoor

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Cox Communications Reviews

Updated January 16, 2018
1,758 reviews

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1,758 Employee Reviews

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Pros
Cons
  • Working in a call center means that your view is limited to the cubicle your in, and if you're doing your job properly there is no downtime (in 64 reviews)

  • Poor management no work life balance (in 26 reviews)

More Pros and Cons

  1. "Tier 1 Technical Support Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Technical Support Supervisor in Chesapeake, VA
    Current Employee - Tier I Technical Support Supervisor in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 3 years)

    Pros

    Decent pay increase and a free trip to Vegas every other year! We are always celebrating something at Cox and celebrating with a meal provded,

    Cons

    Lots of meetings. Lots of work. Lots of deadlines. Not enough hours in the day.

    Advice to Management

    Lighten the load on Sups. Increase pay and separate vacation and sick time off.


  2. "A supportive place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NSC Technical Specialist I in Oklahoma City, OK
    Current Employee - NSC Technical Specialist I in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Cox provides great benefits and work environment. The management are supporting and great attention is paid to training.

    Cons

    Pathways to promotion are not always clear. Management changes can change your prospects quickly.

    Advice to Management

    Keep focused on the customer.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst III in Atlanta, GA
    Former Employee - Data Analyst III in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    The Culture at Cox is great. Work Life balance is given importance. This is definitely a company that is looking to adapt with changing times and is forward looking. Management values your opinion.

    Cons

    Sometimes, I feel that change does not happen quick enough. This could also be because of the size of the organization and the maturity of the industry. Not the easiest industry to disrupt.

    Advice to Management

    Keep valuing your employees and have a pulse on the energy in the company. The general spirit in the company is very positive and I hope it stays that way.


  4. Helpful (4)

    "Toxic environment, Fake Leadership, in the end do what the machine says"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OMS1 in Las Vegas, NV
    Former Employee - OMS1 in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Regular paydays. Clean. Expect to have multi-level leaders who tell you how great you are while trying to figure out how to get rid of you.

    Cons

    Takes you forever to earn a decent buck. Corp says be frugal. We need to save money to keep your jobs. But they throw breakfast and lunches and give crazy corporate gifts out.

    Advice to Management

    Be Honest and Real. If you don’t know just say it. When you give fake answers you lose credibility.


  5. Helpful (1)

    "tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cox Communications part-time

    Pros

    part time so it was good for me

    Cons

    commisssion, not enough income for this area

    Advice to Management

    N/a


  6. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Las Vegas, NV
    Current Employee - Account Executive in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 8 years)

    Pros

    Cox offers exceptional benefits to all it's full-time employees. I started with the company in the 90's shorty after they bought out the former cable company. I was able to advance very quickly to a supervisor position with great pay within 6 months. From there I advanced and tripled my salary within 2 years. Cox offers great pay, benefits and working environment.

    Cons

    Management can change quickly and without notice. I have seen a complete change in management overnight. But this was due to a new VP so it's almost expected. Since then management has been stable. Quotas on sales can be intense, but that's standard in sales positions. Otherwise no real complaints on the company.

    Advice to Management

    Set realistic quota's based on business climate for city.


  7. "Good place to start your career and get experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Cox Communications full-time

    Pros

    good benefits, most people are nice, gym is nice

    Cons

    Their recruiting process is so unorganized even if you are an employee. If you don't know someone its almost impossible to move up in the company.

    Advice to Management

    Be more open minded and hire based on experience not based on who knows who.

  8. Helpful (4)

    "Micro Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Representative in Las Vegas, NV
    Current Employee - Retention Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Use to be the pay until Cox decided to make goals impossible to reach so now commission can range from 400 to 600 dollars if that .

    Cons

    Management are snakes they micro manage you 247 making your job harder than it should be.

    Advice to Management

    Relax your not running a Army base this is business and your employees shouldn't have to feel like they are being fired on a everyday basis.


  9. Helpful (1)

    "Account Executive 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time

    Pros

    The salary is good.Thats it.

    Cons

    but unless you have been working there for 10+ years then you will never make commission. The sales reps are all at least 50 and are just growing their business from the customers they've signed up a million years ago, and have relationships with vendors and property managers, and get fed accounts months before a business even moves in. Its a CLEC so it's very limited in availability with a high saturation. The churn rate for new people is extremely high. There are no prospecting tools at all, so for anybody coming from another company with prospecting tools get ready to step back in time and pretty much dial from the yellow pages. Zero career opportunity growth, everyone there is so old they have first dibs on any openings, but none of the seniored reps ever quit so there's never any openings for higher positions. If you want good salary for a couple months it's a good move. If your looking for more, like commission, place to grow, etc. look elsewhere.

    Advice to Management

    get updated prospecting tools. limit new logo opportunities for senior reps, or the company will continue to loose great employees because of lack of opportunity.


  10. Helpful (2)

    "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Arlington, VA
    Former Employee - Project Manager in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Good Experience. Was in control of projects

    Cons

    Worst supervisor ever. No contact with employees, no guidance. Constant layoffs and would fire without warning

    Advice to Management

    Take some people management courses.


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