Cox Communications Reviews in Washington, DC | Glassdoor

Cox Communications Washington DC Reviews

Updated January 30, 2017
24 reviews

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Washington, DC Area

3.9
Star Star Star Star Star
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Cox Communications President Pat Esser
Pat Esser
14 Ratings

24 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Customer Loyalty Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Specialist in Herndon, VA
    Former Employee - Customer Loyalty Specialist in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications (More than 3 years)

    Pros

    Amazing job, friendly atmosphere, great pay, great benefits. They really treat you like family. Monthly employee appreciation events. Lots of gifts and prizes.

    Cons

    Customers can be extremely demanding.

    Advice to Management

    Keep up the great work. You guys really know how to appreciate your workers.


  2. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Herndon, VA
    Former Employee - Sales in Herndon, VA

    I worked at Cox Communications full-time

    Pros

    Base pay for sales positions on the Business side of the house is pretty decent. Pay will be one of the few motivators.

    Cons

    Low morale caused by office politics. Culture drastically changed over recent years. Many respected leaders left the area & the company even. Company is not competitive in NOVA market.

    Advice to Management

    Value & promote longtime, performing employees. Listen to the word of the employees as they are in constant contact with the community & existing/future clients.


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chantilly, VA
    Former Employee - Manager in Chantilly, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications (More than 5 years)

    Pros

    Pay as salaried is much better.
    PTO benefits is average
    401K plan is good

    Cons

    Lack of accountability
    Stretching the truth

    Advice to Management

    Be supportive and learn what it is your team does and coach them for success in being a real team.


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  5. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Herndon, VA
    Current Employee - Account Executive in Herndon, VA
    Recommends
    Approves of CEO

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    Teamwork, approachable direct management, great benefits!

    Cons

    Salaries not comparable with industry standards


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    The company is great and strives to go beyond for employees

    Cons

    Limited growth opportunities without flexibility to relocate.
    Company is great, but depends on individual manager as always.


  7. "Great company, management iffy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Solutions Specialist in Herndon, VA
    Former Employee - Customer Service Representative/Solutions Specialist in Herndon, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    Great pay if you make your goals and get your commission. Great way to meet people and feel a sense of satisfaction while helping others.

    Cons

    Commission structure changes often so can be difficult to make good money. Management cares more about the bottom line instead of their customers. Policy changes not always communicated well. Recent consolidations led to a lot of loyal and dedicated employees being let go.

    Advice to Management

    The bottom line is not everything! Keep your employees happy and they will keep your customers happy and keep your profits flowing.


  8. "Field Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Field Auditor in Falls Church, VA
    Former Contractor - Field Auditor in Falls Church, VA
    Recommends
    Neutral Outlook

    I worked at Cox Communications as a contractor (Less than a year)

    Pros

    Great Place to work for! Always Paid on time. Management Clear on Operational Objectives and Outcomes. Much Respect inside and outside the Office. Superior Team Work.

    Cons

    Gotta work when it Rains......it's an outside gig......you are your own manager.

    Advice to Management

    Keep up the great work! Fantastic work environment. Lots of support. Thank you for your guidance.


  9. Helpful (1)

    "Sr. Director - Network Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior & Director of Network Development in Washington, DC
    Former Employee - Senior & Director of Network Development in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cox is a progressive and culturally defined company whose leadership teams are empowered to do what's best for its customers and the company. Personal Health, Family, and Company is the company imperative.

    From the corporate perspective Cox transitioned from a public to private company back in the early 2000's. Jim Robbins was second to none in his leadership and business acumen. Pat Esser replaced Mr. Robbins and subsequently has continued to lead by example and deliver the expected results

    Cons

    Working with many different people bring many different personalities to the forefront when leading them. Taking the necessary time to develop and grow the staff to encourage the buy-in to the vision, mission, and goals of the company can take its toll. This is by means NO SLAP to Cox. It's LIFE and every company that has challenge when more than three people working creates the potential for cultural improvement leadership.

    Advice to Management

    Speaking from personal experience and having served two tours with Cox, my best advice to leadership is to encourage everybody "Check" their egos in at the door.


  10. "Great company, great pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Home Technician in Chantilly, VA
    Former Employee - Universal Home Technician in Chantilly, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Management makes genuine efforts to keep their people happy. Great training/onboarding for new hires. Wages increase nicely with time - 50% increase in about 3.5 years.

    Cons

    Can sometimes feel like you are in high school the way policies are implemented and enforced. Customers generally are a drag too.

    Advice to Management

    Need more opportunities for senior employees to transition into new roles / departments. Far to common for people to stagnate and get perma-stuck as field techs because they've got nowhere else to go internally and the pay is easily better than anything else they can find externally with their unique skillset.


  11. Helpful (2)

    "A Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Herndon, VA
    Former Employee - Retail Sales Representative in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Lot's of downtime since no customers come to visit much anymore. Gym access at the Herndon location.

    Cons

    Management has made too many errors for No. Va to stay viable. Entire workforce has been downsized. Middle managers with zero retail experience put in place and have failed by changing team from proactive sellers to reactive babysitters. No clear direction, will be sold to Comcast in short order.

    Advice to Management

    Hire from within rather than lateral movement of other failed/downsized areas. Sell your dwindling customer base to Comcast before your area is worth nothing and lost completely to FiOS. You played a game of chicken with so many loyal customers and lost thinking they'd pay 2x what your competitor would offer with lesser technology.


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