Cpsi Reviews | Glassdoor

Cpsi Reviews

Updated September 14, 2017
74 reviews

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2.8
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Cpsi President and CEO J. Boyd Douglas
J. Boyd Douglas
41 Ratings

74 Employee Reviews

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Pros
  • great benefits, flexible with schedules, starting pay is generally low but raises and bonuses available (in 10 reviews)

  • Great place to learn support and implementations (in 2 reviews)

Cons
More Pros and Cons

  1. "Challenging work with little reward."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Mobile, AL
    Current Employee - Business Analyst in Mobile, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cpsi full-time (More than 5 years)

    Pros

    - flexible hours
    - work from home
    - benefits, earned time off
    - coworkers
    - the company promotes from within

    Cons

    - lack of communication
    - factions with allegiances to different developers
    - slowness to standardize job duties across companies
    - raises plateau at a certain point despite the addition of more and more tasks


  2. "poor software design and herds of unhappy customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cpsi full-time (More than 5 years)

    Pros

    Insurance benefits only have $1000 deductible for family (which is good for 2017) and only cost $140 per month.

    Cons

    They have tried to appear to be more current with their software, but rarely have any of their customers been happy with the product after I have left. The rebranding a couple of years ago from CPSI to Evident was apparently because the company suffered from a poor reputation where the area of being willing to update their software (get rid of DOS, etc) was concerned. They are still using outdated software from the 80's on several applications even now. The number one complaint from customers: "It's too many clicks and takes too much time." This is something you hear at every site you will go to. Doctors see less patients (sometimes substantially less) than they do prior to obtaining CPSI's EMR system. Also, the software is so full of bugs that you will actually spend more time testing the software to have work requests written than you will spend time getting to train your doctors and nurses how to use the software. This company is suffering financially and not willing to hire new employees to replace the employees who are leaving in droves so everyone who is left is expected to pick up the slack and still either get paid their Chinese overtime or be a salaried employee and expected to work 60 or 70 hours per week. Upper management is told to go out of their way to make sure the sites are not told the truth about being short-staffed and not having enough reps to send on site. Even recently, a manager told a rep to lie to a site stating that it was just a "misunderstanding." Lies are common with upper management. This was supposed to have changed with the rebranding from CPSI to Evident, but it's still no different.

    Advice to Management

    Do a national search to hire qualified programmers to design the software, and stop putting design change work requests on the back burner and telling your customers that other sites aren't requesting the same things or acting like it's the first time you've heard a request for a common software change. There are too many lies behind the scenes to the customers.

  3. "Rewarding work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Support Representative in Mobile, AL
    Former Employee - Software Support Representative in Mobile, AL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Cpsi full-time (Less than a year)

    Pros

    When working in town, I enjoyed the Monday through Friday work schedule. The people I worked with were nice and helpful.

    Cons

    Very low pay. Travel was too much and you were away from home too much. Office work was extremely mundane.

    Advice to Management

    Look at paying the front line employees more and cut out some of the middle managers. Too many management positions that don't seem to be needed.


  4. Helpful (1)

    "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cpsi full-time

    Pros

    Vacation time is good and 120 hours max can be rolled over. They are flexible in regards to taking time off as long as you have the vacation time.

    Cons

    This is a good place for young adults to gain experience but DO NOT stay after 2 years. There is no room for advancement and they only prompt the people that have been there the longest. So most of the managers in those positions are not qualified and do not possess the needed leadership skills. Also, if you are a hard worker they will over load you and will not give the lazy workers any knew work. They will play favoritism with the people who have worked there they longest.

    Advice to Management

    Start paying attention to what is actually going on within the department and start to recognize who is actually a hard worker. Also, stop being so stuck up! Be more respectful towards the employees under you that are making the company money.


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monroe, LA
    Former Employee - Anonymous Employee in Monroe, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cpsi full-time

    Pros

    The trainer is brilliant she is very kind and knows exactly what she is doing and she goes through everything in a great detailed way. Friendly people . Managers knew more than the supervisor to me this was odd I feel like the entire center could have been a lot more productive and successful had one of the managers (his name starts with an L) been promoted to supervisor position. He was the one everyone went to and he should be rewarded for that.

    Cons

    There were not many cons , the company did have very long hours and did not seem to appreciate the people who really went above and beyond for them, I feel like a company tells you in the interviewing stage about the things you later end up perceiving as a con . I am not going to say those things were cons because I knew what was expected of me and what to expect from them I just thought the supervisor and the big bosses would be more involved and more enthusiastic. It is not a enthusiastic place to work I like being around people that try to stay positive and that was not the case here. no room to grow or move up

    Advice to Management

    Take a better look at your lower level employees I have seen some people doing amazing work who are still stuck in the same spot while someone less deserving sits in a great position the do not deserve.


  6. "Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cpsi full-time (More than 8 years)

    Pros

    great benefits, flexible with schedules, starting pay is generally low but raises and bonuses available

    Cons

    low starting pay, advancement to mgmt does not always seem possible


  7. "Welcome aboard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Chesapeake, VA
    Current Employee - Administrative Assistant in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cpsi full-time

    Pros

    A lot of benefits, nice schedule, easy task, etc.
    Work from home. Great salary, safe, and clean employees. Educational training, caring staff,and great future potential.

    Cons

    I can not tell you yet.

    Advice to Management

    To stay calm and offer to take care of ordering materials. Do not expect employees to have to explain your thinking.

  8. Helpful (1)

    "No where to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Support Representative in Mobile, AL
    Former Employee - Software Support Representative in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cpsi full-time (More than a year)

    Pros

    Good entry level job.

    Cons

    No where to advance your career.

    Advice to Management

    Create opportunities for people to advance their careers.


  9. "Implementation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cpsi full-time (More than 10 years)

    Pros

    Promotions
    Encouragement from Management
    Family Environment

    Cons

    Not enough training during tenure, initially you're trained; however, unless you change positions that is all you receive.


  10. Helpful (2)

    "Software Support representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Support Representative in Mobile, AL
    Current Employee - Software Support Representative in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great training. Yearly raises. increase in PTO every year.

    Cons

    Highly under paid.
    Management is not properly trained for management positions
    When travelling, there is no consideration to get you home early. Most flights are late Friday, then you must be on site on Sunday. Sometimes, you will work weekends and holidays.


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