Crabtree & Evelyn Reviews | Glassdoor

Crabtree & Evelyn Reviews

Updated March 17, 2017
85 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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85 Employee Reviews

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Pros
Cons
  • Very little upper management support (in 9 reviews)

  • Very negative environment and very low pay (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Would Be A Great First Job Or Side-Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder
    Current Employee - Keyholder
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crabtree & Evelyn part-time (More than a year)

    Pros

    Flexible hours, wonderful coworkers, clean and safe working environment. Decent pay for a side job (a little under 10/hour). Not physically demanding, which is a huge plus for someone with back issues like me. One of the nicest-smelling places I've ever worked.

    Cons

    When slideshows on new products are sent out, they are often filled with spelling and grammar errors, or are missing pieces. Upper management is not usually responsive when needed, and technology failures are rampant.

    Advice to Management

    Hire more district managers so that customer issues requiring a DM can be resolved in less time. Also, update your technology, and find some that doesn't break so often.

    Crabtree & Evelyn Response

    Mar 21, 2017 – Sr. HR Specialist

    Thank you for your response. We agree that our employees and work environment are true assets to the company. In regard to the slideshows, I encourage you to speak with your Store Manager or ... More


  2. Helpful (1)

    "Key Holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn part-time (Less than a year)

    Pros

    Great co workers. Lots of incentive to reach sales goals.

    Cons

    Not enough managerial supervision

    Advice to Management

    Need more training for new employees.

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for your review. We agree that the staff is the best part of our company. I would be interested in learning why there wasn't enough supervision at store, and where you fell training was ... More


  3. Helpful (1)

    "Fun but underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor/Keyhold
    Current Employee - Sales Supervisor/Keyhold
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crabtree & Evelyn part-time (Less than a year)

    Pros

    Fun environment, great products, incentive programs

    Cons

    Not a lot of hours, not great pay for supervisors, hard to move up, lots of outside hires

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for posting a review. We do have great products and a fun environment. We try to accommodate the needs of the staff in regards to hours; however, sometimes scheduling prevents us from ... More


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  5. "A Decent Side Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Key Holder in Freeport, ME
    Former Employee - Sales Associate/Key Holder in Freeport, ME
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn part-time

    Pros

    I loved my manager, although that changes store to store so you can't count on having great coworkers. It's a very clean and professional environment where you feel comfortable and safe. The hours were very flexible; you could work almost as much or as little as you wanted. You also get a pretty decent employee discount, which is always a plus.

    Cons

    They won't hire you as full-time, which is why I labeled it as a "side job." Also, the company is always out of stock of a lot of items, which makes it frustrating to tell people 25 times a day that the product they're looking for is out of stock. There's also a lot of apparent waste in the way they run their stores. If they got new people on the top of the ladder that cared about cutting cost and boosting profit, the company would do a lot better.

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for your review. I am glad to hear you enjoyed your time with us, and found a good partner in your manager. Unfortunately, we don't have a need for many full-time employees in each store ... More


  6. Helpful (1)

    "A lot of work to do"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crabtree & Evelyn full-time

    Pros

    Well known brand to build your resume

    Cons

    Corporate is disaster. Global creative alignment is almost nonexistent.

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for your review. I would welcome the opportunity to discuss your "cons" more in depth. I can be reached at jfisher@crabtree-evelyn.com. Thank you~


  7. "keyholder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crabtree & Evelyn part-time (Less than a year)

    Pros

    great products great customer,great coworkers. Could sample products while working,talk to customers about their favorite products ,pretty fun job.

    Cons

    not full time, store was temporary

    Crabtree & Evelyn Response

    Jan 19, 2017 – Sr. HR Specialist

    Thank you for your review. I am happy to hear you enjoyed your time with us. We agree that the products, customers and employees are our biggest asset. Although your store was temporary, please ... More


  8. "Nice place to get management experience!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crabtree & Evelyn full-time (More than 5 years)

    Pros

    Flexible schedule, nice incentive program based on sales targets, beautiful product.

    Cons

    No room to move up.

    Advice to Management

    Higher up management could be more proactive in hiring.

    Crabtree & Evelyn Response

    Jan 19, 2017 – Sr. HR Specialist

    Thanks for posting a review. I am happy to hear you are enjoying your experience with us. I would be interested in learning more about you not feeling there is room for advancement. Please feel ... More


  9. Helpful (2)

    "Part-time only"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crabtree & Evelyn part-time

    Pros

    decent hourly pay for part-time job

    Cons

    very slow store, low brand awareness

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for posting. I am glad to hear you felt your compensation was fair. I would be interested in learning what you mean specifically by low brand awareness - in what areas are we lacking ... More


  10. Helpful (1)

    "Okay for Short Term Work or Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend

    I worked at Crabtree & Evelyn part-time (More than a year)

    Pros

    Great discount, co-workers are often nice, amazing product. The best part of the job was getting to work the the nice customers who came in and helping them find a product that was best suited to their needs. You often become friendly with repeat customers and they always stop in to say hello.

    Cons

    It's a great place to work if you are looking for something short term or just for experience. I wouldn't recommend it for a long term career. No room for growth in the company, and zero chance of a raise unless it's state mandated. It depends on the district/store you are in, but District Managers can be unbearable. Corporate and DMs have no idea what goes on on the floor, and can't understand or help sales associates when there are problems. At my store, there were massive amounts of unprofessionalism and disrespect from the DM.

    Advice to Management

    Hire DMs and corporate managers who understand how things work on the floor, and don't expect every store to perform the same.

    Crabtree & Evelyn Response

    Jan 19, 2017 – Sr. HR Specialist

    Thank you for your review. I am glad you enjoyed working with the product and customers. I am sorry to hear you did not have a positive experience with management. If you would like to discuss ... More


  11. "Sales Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible, Good Pay, and Amazing work environment! I love the lotions and the the company gives us a generous discount. Colorful and playful interior so you never get bored. Company also have great benefits!

    Cons

    I do not have any cons. Would recommend to teens, and college students to work here! Great part-time job

    Crabtree & Evelyn Response

    Dec 12, 2016 – Sr. HR Specialist

    Thank you for your review. We are so glad to hear you have had such a great experience with us!



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