Crabtree & Evelyn Reviews | Glassdoor

Crabtree & Evelyn Reviews

Updated June 5, 2018
123 reviews

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3.1
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David Stern
17 Ratings

123 Employee Reviews

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Pros
Cons
  • "Bad upper management unorganised very last minute with any changes" (in 13 reviews)

  • "Head office unfortunately only value money and not their employees" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Great Company Transforming for the Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodstock, CT
    Current Employee - Anonymous Employee in Woodstock, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crabtree & Evelyn full-time (Less than a year)

    Pros

    Great people
    Great benefits including the ability to bring your dog to work!!
    Opportunity to have an impact on the company
    Being a part of the future

    Cons

    Crabtree is going through transformation which can be challenging on an organization. I believe the energy and effort now will lead to their success in the future


  2. "Great company and culture, miss it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn full-time

    Pros

    Nice work environment, great regulars

    Cons

    Inconsistency at corporate offices, brand watered down by outlet versus full-price retail stores

    Advice to Management

    Go back to the companies heritage/roots

  3. "Good Part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder
    Former Employee - Key Holder
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn part-time (More than a year)

    Pros

    Good pay and lots of incentives

    Cons

    Working in the store alone


  4. Helpful (3)

    "Disorganized Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn full-time (More than a year)

    Pros

    The company has mastered their brand with packaging and gifting, and always has great artwork to represent its products.

    The customer base is positive, mostly woman shopping for themselves. The discounts and sales are competitive, and there are rarely returns on products.

    Cons

    I worked overtime because no one was applying, and I was denied essential benefits when the time came. My manager at the time had melt downs in the back room, and talked down to me. I was passed over for promotion although I was a leader in sales, and knew the company culture well. The new manager was moody, and cold, and would say and do things that made everyone feel uneasy.
    There is inconsistency with company standards, when managers show up hours late everyday, yet feel empowered to lecture others. It makes it difficult working for a company trying to grow, when managers above are not compatible with their role.

    There were numerous shipments messed up. Every week, there were changes on how to process shipments, and emails all the time to count inventory. The company flys by the seat of its pants, but the workers are expected to be perfect Peter. It’s emotionally stressful, and sad.

    Advice to Management

    Be the best version of yourself. Put the effort in. Believe that no matter how good things are now, it can get even better.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodstock, CT
    Current Employee - Anonymous Employee in Woodstock, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crabtree & Evelyn full-time (More than a year)

    Pros

    Great place to work. They have a corporate dog policy which is a great benefit. I love going into work and being able to see my coworkers dogs. They also have a great employee benefit program, we get a 50% discount on all products. Everyone that I work with are all friendly and inviting. Overall great place.

    Cons

    I don't really have any cons that I that I don't see the senior management haven't been trying to fix.


  6. Helpful (7)

    "Not a great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary and willingness to attract new hires

    Cons

    Zero transparency into depth of company financial issues or truthful short/ long term plan to fix them
    Frequent lay offs/ firing
    Blame is often put on employees for lack of product success rather than acknowledging lack of upper management leadership and frequent last minute changes
    Bad morale in the home office
    Upper Management is not trustworthy


  7. Helpful (2)

    "Difficult Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Short Hills, NJ
    Former Employee - Anonymous Employee in Short Hills, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Crabtree & Evelyn part-time

    Pros

    Very few - the one thing I will share is that the products are great.

    Cons

    The Assistant Manager is somber, always seemed annoyed and very rude. I have never worked with such mystery and juvenile behavior. The management above her is fake and the minute you turn your back she talks about everyone negatively.

    Advice to Management

    Seek a more friendly happy to be at work manager. The door wouldn't revolve so much!!!!!

  8. Helpful (10)

    "Work/life balance is great! Company communication is poor!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Crabtree & Evelyn full-time

    Pros

    The company's work/life balance is really the best part. You receive a holiday every month other than November and December.

    Cons

    The biggest problem with the company is communication. There is a huge disconnect somewhere and it impacts business drastically. Many of times they would delay product launches, advertise a GWP and wouldn't receive the GWP for weeks later. They also planned on discontinuing products because they were on a list and realized they weren't supposed to be discontinued. The company made a huge mistake with a new inventory system which caused all stores to manually process any inventory procedures and that has been going on for months. The POS system does not have sales properly programmed, so you must calculate everything beforehand and do mark downs. There has never been a theme that was 100% programmed into system. Finally certain upper management will take advantage of employees and do shady practices to keep them ahead.

    Advice to Management

    Find the communication problem and fix it. Do not announce a launch date for anything until everything is in place and ready to go. Fix your basics! Communication , inventory and POS ! Then on a side note ensure all district managers are held to same standard and challenge them even if you think they wouldn't do anything wrong.


  9. Helpful (1)

    "Selling supervisor"

    StarStarStarStarStar
    Current Employee - Selling Specialist in Chandler, AZ
    Current Employee - Selling Specialist in Chandler, AZ

    I have been working at Crabtree & Evelyn part-time (More than a year)

    Pros

    Friendly, great product, sales incentives

    Cons

    POS is not up to date so makes sales transactions slow


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crabtree & Evelyn full-time

    Pros

    Great company, decent pay, and great hours.

    Cons

    Don't really have any cons for this company.

    Advice to Management

    Must be able to manage well with team goals and weakly sales goals


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