Crabtree & Evelyn Reviews | Glassdoor

Crabtree & Evelyn Reviews

Updated June 16, 2017
24 reviews

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4.0
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David Stern
1 Rating

24 Employee Reviews

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Pros
Cons
  • Bad upper management unorganised very last minute with any changes (in 11 reviews)

  • Very negative environment and very low pay (in 6 reviews)

More Pros and Cons

  1. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crabtree & Evelyn (More than a year)

    Pros

    good hours
    flexible hours
    relax ppl
    chill ppl
    ok environment

    Cons

    no benefits
    pay is okay
    only part time
    coworkers are messy


  2. Helpful (2)

    "I only did this review so I could extend my membership here"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crabtree & Evelyn part-time

    Pros

    Awesome manager, great products, overall not bad employment.

    Cons

    Company doesn't do well with keeping popular products in stock-resulting in a lot of angry customers.

  3. Helpful (2)

    "Would Be A Great First Job Or Side-Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder
    Current Employee - Keyholder
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crabtree & Evelyn part-time (More than a year)

    Pros

    Flexible hours, wonderful coworkers, clean and safe working environment. Decent pay for a side job (a little under 10/hour). Not physically demanding, which is a huge plus for someone with back issues like me. One of the nicest-smelling places I've ever worked.

    Cons

    When slideshows on new products are sent out, they are often filled with spelling and grammar errors, or are missing pieces. Upper management is not usually responsive when needed, and technology failures are rampant.

    Advice to Management

    Hire more district managers so that customer issues requiring a DM can be resolved in less time. Also, update your technology, and find some that doesn't break so often.

    Crabtree & Evelyn Response

    Mar 21, 2017 – Sr. HR Specialist

    Thank you for your response. We agree that our employees and work environment are true assets to the company. In regard to the slideshows, I encourage you to speak with your Store Manager or... More


  4. Helpful (1)

    "Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crabtree & Evelyn part-time (Less than a year)

    Pros

    Great co workers. Lots of incentive to reach sales goals.

    Cons

    Not enough managerial supervision

    Advice to Management

    Need more training for new employees.

    Crabtree & Evelyn Response

    Feb 16, 2017 – Sr. HR Specialist

    Thank you for your review. We agree that the staff is the best part of our company. I would be interested in learning why there wasn't enough supervision at store, and where you fell training was... More


  5. "keyholder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crabtree & Evelyn part-time (Less than a year)

    Pros

    great products great customer,great coworkers. Could sample products while working,talk to customers about their favorite products ,pretty fun job.

    Cons

    not full time, store was temporary

    Crabtree & Evelyn Response

    Jan 19, 2017 – Sr. HR Specialist

    Thank you for your review. I am happy to hear you enjoyed your time with us. We agree that the products, customers and employees are our biggest asset. Although your store was temporary, please... More


  6. Helpful (1)

    "Sales supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very easy job, perfect for someone going to school

    Cons

    Limited opportunities for advancement into management, and raises are scarce

    Advice to Management

    Pay your employees more to help other stores

    Crabtree & Evelyn Response

    Jun 16, 2016 – Sr. HR Specialist

    We appreciate your feedback - thank you! We are glad to hear your role fits well with your schooling. We do love to promote from within when we can. If you are interested in learning more about... More


  7. "Good part time job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company to work for

    Cons

    Business is dwindling, and I think the company needs a makeover

    Crabtree & Evelyn Response

    Jun 16, 2016 – Sr. HR Specialist

    Thank you for your review. I am glad to hear you enjoy working at Crabtree. The business is in the middle of a re-birth, with many exciting initiatives for the coming months - stay tuned. We hope... More

  8. "Loved working here, but needs a little help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selling Supervisor in Tigard, OR
    Former Employee - Selling Supervisor in Tigard, OR
    Recommends
    Approves of CEO

    I worked at Crabtree & Evelyn part-time (Less than a year)

    Pros

    Atmosphere was relaxing, customers were very sweet, product is great quality

    Cons

    Minimal pay, lots of wasted resources (especially during holidays), little incentive programs

    Advice to Management

    In my experience, skincare is where the money is at. Pour all your development money into it and push as hard as you can - it'll pay off. Treat employees a little better. Their the face to your company. If they aren't compensated properly and treated poorly (and ignorant) then they'll leave. I personally loved working here and would love to again if there was ever a store in my area again.

    Crabtree & Evelyn Response

    Apr 22, 2016 – Sr. HR Specialist

    Thank you for taking the time to post a review about your experience at Crabtree & Evelyn. We are very glad you enjoyed working with us and found the environment to be fulfilling.

    We would be... More


  9. Helpful (1)

    "Sales supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    It is a great environment with nice customers

    Cons

    Lots of responsibility and not many employees so calling off isn't an option


  10. Helpful (1)

    "Great Fir building customer intimacy skills!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Positive Outlook

    I worked at Crabtree & Evelyn full-time (More than 10 years)

    Pros

    great staff
    great product
    great environment
    great training tools
    good source of management

    Cons

    compensation
    technology can be more current
    more operational support
    more communication with corporate


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