Cracker Barrel Reviews | Glassdoor

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Cracker Barrel Reviews

Updated February 23, 2018
2,379 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
749 Ratings

2,379 Employee Reviews

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Pros
  • flexible schedule & nice environment (in 134 reviews)

  • Great place to work flexible hours, fast advancement if welling to work hard (in 93 reviews)

Cons
  • The work life balance isn't ideal (in 56 reviews)

  • It takes a toll working such long hours (in 105 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (23)

    "Fulfilling and challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in McKinney, TX
    Current Employee - District Manager in McKinney, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cracker Barrel full-time (More than 10 years)

    Pros

    Full liberty to execute and support systems. Always looking for innovative way to deliver the brand. Diverse senior leadership. Looking to grow the brand beyond the usual growth.

    Cons

    Lots to do all the time. At times the activities are coming Mile a minute. Have to stay alert and responsive .

    Advice to Management

    Stay transparent

    Cracker Barrel Response

    Aug 23, 2017 – Talent Acquisition

    Thanks for sharing your experience. We're glad Cracker Barrel has been a rewarding and challenging experience. We love keeping our employees on their toes, as it allows you to focus on new and... More


  2. "Cracker Barrel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grill Cook
    Current Employee - Grill Cook

    I have been working at Cracker Barrel full-time (More than 3 years)

    Pros

    Fast paced, fair pay, good benefits.

    Cons

    Nothing major just typical restaurant problems. People calling out, being short handed.

    Cracker Barrel Response

    Feb 20, 2018 – Talent Acquisition

    We appreciate the 5-star review. We hope you enjoyed working here as much as we enjoyed having you. Thanks for being apart of the family!

  3. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Commerce, GA
    Current Employee - Hostess in Commerce, GA

    I have been working at Cracker Barrel part-time (More than a year)

    Pros

    Advancement opportunities to increase skill level and receive pay increases. Friendly guest-regulars, mostly ages 40+ . 35% off employee discount if you stick with the training program (took me a year and a few months to complete.) 50% off employee meals during work shifts or within 30 mins before/after shift.

    Cons

    Cross-training is encouraged once you complete the highest level for your working position (e.g. Host, Retail/Cash, Cook, Server, etc...) Yet if you cross-train, it is a murky pond of miscommunication between the restaurant management and retail management - one they are clearly not able to bridge between and clarify working schedules on each end. The result is many cross-trained associates (specifically those who choose retail as their secondary position), end up working 6-day work-weeks. So be sure to set strong boundaries with your schedule if you cross-train for retail. Better yet, try to avoid the retail and cash part all-together and just stick with cross-training on the restaurant side and you'll love it. If you are hired and only want to be on retail, you shouldn't have too many problems with consistent scheduling if you specify the times you're available. As for hosting - you'll want to be thick-skinned and be able to generalize criticisms from less-experienced serving staff who might blame the host for their not being seated (and making tips). Don't worry about the criticism- but seat fairly to the best of your ability and listen to reason, and hosting here is a very rewarding job.

    Advice to Management

    Separate the retail store from the restaurant section (not physically, but hiring and cross-training.) It will be less strife for the employee (having to be the communicator between two different management sections) and for the managers (so they don't schedule an over-worked employee for a 6-day work week.)


  4. "Hostess"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cracker Barrel part-time

    Pros

    You make a lot of friends there that become like family.

    Cons

    Scheduling is all over the place.

    Advice to Management

    Be more consistent with scheduling.

    Cracker Barrel Response

    Feb 22, 2018 – Talent Acquisition

    At Cracker Barrel, we're proud to offer careers with all the comforts of home. We're glad you've found this to be true, and that your co workers have become your family!


  5. "Great place to work overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Pembroke Pines, FL
    Former Employee - Server in Pembroke Pines, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cracker Barrel part-time (More than a year)

    Pros

    They really cared about their workers

    Cons

    You never got to leave on time

    Cracker Barrel Response

    Feb 20, 2018 – Talent Acquisition

    Thanks for the kind words. We're happy to hear you had a great experience. We love seeing our employees happy. :)


  6. "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress
    Former Employee - Waitress
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cracker Barrel part-time (More than 3 years)

    Pros

    Fun to work at
    Great management
    Paid vacation
    Easy to get time off outside of your allotted vacation time

    Cons

    The uniform is super uncomfortable and looks outdated

    Advice to Management

    Helping your employees out, whether on the grill or out on the floor, is GREATLY appreciated by all servers and cooks.

    Cracker Barrel Response

    Feb 20, 2018 – Talent Acquisition

    We agree--Cracker Barrel is extremely fun to work at and management is awesome. Our employees truly go above and beyond. We appreciate your feedback and will continue to work hard on improving... More


  7. "Great College Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cracker Barrel part-time

    Pros

    Flexible schedule. Great coworkers. Decent management.

    Cons

    Pay was low. Long hours if you closed

    Cracker Barrel Response

    Feb 20, 2018 – Talent Acquisition

    We try our best to be as flexible as possible which is why Cracker Barrel is the perfect job for college students. We appreciate you taking the time to leave a review. Good luck in your future... More

  8. "Working at the barrel"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cracker Barrel part-time

    Pros

    Decent pay
    Management
    Discount

    Cons

    Management
    Hours
    Coworkers
    Dealing with rude people

    Cracker Barrel Response

    Feb 16, 2018 – Talent Acquisition

    Thanks for the feedback. We understand that working in the retail/restaurant industry can sometimes mean assisting guests that may be unhappy, but we appreciate you always putting them first to... More


  9. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Knoxville, TN
    Current Employee - Server in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cracker Barrel part-time (More than 5 years)

    Pros

    Quick and easy money, flexible schedule. Ability to transfer between stores

    Cons

    Can almost guarantee that you won't leave on time, ever. Expect to leave 1 hour + after your cut time. There's too much expected out of servers with such little pay.

    Advice to Management

    I promise silverware isn't that important, at least, not important enough to keep your servers on the clock for an extra 40 mins.

    Cracker Barrel Response

    Feb 16, 2018 – Talent Acquisition

    Thanks for the feedback. We're glad you've been able to enjoy our flexible scheduling. We understand that at times, our efforts to ensure that our guests have an exceptional experience, can mean our... More


  10. "cracker barrel server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Waco, TX
    Former Employee - Server in Waco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cracker Barrel part-time (More than a year)

    Pros

    The managers are wonderful people. They care and work with you.

    Cons

    Sometimes there were too many servers on the floor.

    Advice to Management

    Keep up the great work.

    Cracker Barrel Response

    Feb 16, 2018 – Talent Acquisition

    Thanks for the five-star review!


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