Cracker Barrel Reviews

Updated May 10, 2021

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3.5
59%
Recommend to a Friend
74%
Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
1,399 Ratings
Pros
  • "Flexible schedule works great as a student(in 241 reviews)

  • "Very flexible hours and a team with good core values(in 145 reviews)

  • Cons
  • "Long hours and all holidays except christmas(in 157 reviews)

  • "tiring depressing no breaks long(in 90 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Cracker Barrel and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      Overall a great place to work

      Apr 21, 2021 - Dishwasher in Wrentham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, everyone was so nice Occasionally, they give extra food to the dishwashers (one time I got two whole containers of mac n cheese! it was my dinner for the next two nights)

      Cons

      very tiring work, very busy on saturdays and sundays minimum wage however, both are to be expected for a dishwashing job

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    2. 4.0
      Current Employee, more than 1 year

      Decent job for young adults

      May 5, 2021 - Dishwasher/Busboy in Cicero, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're a good worker they will not hesitate to give you raises and put you in leadership positions. They have a promotional system, that while does not provide significant pay raises, does incentivize workers, and is open for all employees. The amount of work you put in will influence your ability to take vacation days and they are pretty understanding.

      Cons

      They will occasionally schedule outside your availability. The work is monotonous and can be either extremely slow or fast. While the management is pretty good, they tend to hold on to employees that are not beneficial to the work environment. The pay is minimum wage and or close to it, but this is objective to the nature of the restaurant industry.

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    3. 1.0
      Former Employee, less than 1 year

      Major Disconnect Between Brand and Operations

      Mar 31, 2021 - Associate Manager in Warner Robins, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Home office training is intense but very well planned out to cover every aspect that you might encounter in the field. The only bright spot in this organization is their trainers who do their best to make this an enjoyable place to work. Sadly, they are like the band playing on the deck of the Titanic after it hit the iceberg.

      Cons

      The CEO and senior staff are out of touch with reality. The only way this company makes money is by selling and buying assets on the stock market, not actually providing a quality product. At the store level, management is a cog in a wheel with no real ability to impact sales. CBOCS feels like it owns your soul down to when you can sit down. I actually was reprimanded for sitting down one time. The level of trust within this organization is so banal that employees can only bring in clear bags and even management's personal belongings have to be searched in order to clock out at the end of the day. I still amazed that I could be given the keys and control of a $5 million dollar store but treated like a prisoner throughout the entire time of my employment. It's laughable that their motto is "people pleasin" when the only pleasing they are doing is into their own paychecks.

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      4 people found this review helpful
    4. 4.0
      Current Employee, less than 1 year

      Understanding and flexible

      Mar 24, 2021 - Hostess in Tallahassee, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The managers are willing to work with our personal schedules, most likely because most of the workers are students. If you consistently ask for more hours, they'll give it to you. There are multiple opportunities to switch to other positions if you want to change from the one you were hired as. For example, as a hostess, I can ask to train and start working as a to-go server or regular server if I want to start earning tips. You get a 30-35% discount on retail items starting out, and a 50% discount on meals on the days you work.

      Cons

      Typical cons of a service job. You have to deal with entitled, impatient customers. HOWEVER, what they don't tell you is that you technically do everybody else's job on top of your own. You're expected to not only organize the floor plan and seat guests, but you also have to bus tables (clear dishes), wipe tables, take drink orders, refill drinks, and even take to-go orders if it's too busy and the customer's been waiting too long. It's a lot of foot traffic on top of physical and mental labor.

      1 person found this review helpful
    5. 4.0
      Current Employee, more than 10 years

      Great place to work

      Apr 19, 2021 - General Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is great. It is a company that strives to continuously improve the guest and employee experience. During the pandemic, they have made changes quickly and efficiently with a long term outlook. They have taken care of and looked out for their employees and managers. Structured systems, policies and procedures in place and enforced. Good rewards for those who drive their sales, manage their controllable costs and put money to the bottom line. D

      Cons

      Restaurant work can be hard work and Cracker Barrel is no exception. A lot of what you get out of the restaurant business is what you put into it. It takes work to build and create a great culture in your store. Once established your life can be a lot less stressful.

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    6. 4.0
      Former Employee, more than 5 years

      Good Company Overall, Better hours than some restaurants. Few weekends and Holidays off

      May 9, 2021 - Associate Manager in Knoxville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, Environment, Benefits, Restaurant Hours, Bonus

      Cons

      Long hours including most holidays

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    7. 5.0
      Current Employee, less than 1 year

      Never in my life have so many old white people been so rude to me.

      May 1, 2021 - Marine biology student in Winter Park, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Good training, multiple positions and levels of pay are offered, and learning new skills gets you raises. -Culture is kind and supportive, emphasis placed on politeness and patience -Lots of potential for sugar mama/daddy -Food isn't expensive, mistakes are okay

      Cons

      -Rude customers -Hours are long and OSHA isn't always followed -Low smoke break tolerance -At least one of your coworkers is on hard drugs

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    8. 4.0
      Current Employee, less than 1 year

      A good job

      May 9, 2021 - Host in Mooresville, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a very nice starting job.

      Cons

      Doesn’t pay amazingly to basically all positions

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    9. 4.0
      Current Employee, more than 1 year

      Professional

      May 6, 2021 - Restaurant Manager in Little Rock, AR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Professional training in corporate Tennessee

      Cons

      Long hours not up to date with computer system's. Like Hot schedule, they work with your pnl and scheduling.

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    10. 4.0
      Current Employee, less than 1 year

      Nice Place as Long as You Find the Right People

      May 7, 2021 - Retail Sales Associate in Morristown, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of experience with the public, Team environment, chances of climbing

      Cons

      Lots of experience with the public

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    Viewing 1 - 10 of 4,474 Reviews

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