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Crate and Barrel

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Crate and Barrel

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Crate and Barrel Reviews

Updated Dec 4, 2023

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Found 2,068 of over 2K reviews
3.4
55% Recommend to a Friend
46% Approve of CEO

Found 2,063 of over 2K reviews

3.4
55%
Recommend to a Friend
46%
Approve of CEO
Crate and Barrel CEO Janet Hayes (no image)
Janet Hayes
275 Ratings

What people are saying about Crate and Barrel

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great people and very organized(in 183 reviews)
  • "Great atmosphere and coworkers.(in 123 reviews)
  • "Flexible hours and not far from my house(in 71 reviews)
  • "Good Benefits and co workers(in 68 reviews)
  • "Would recommend to a friend simply based on if the staff is friendly at said location(in 55 reviews)
Cons
  • "Poor management and even though most of the employees are kind there are some personalities they are very unsuitable fit for customer service.(in 155 reviews)
  • "The company does not allow for much advancement and the low pay leads to high turnover.(in 145 reviews)
  • "To many managers with conflicting views.(in 86 reviews)
  • "3. There is no training concerning what to do in case of an emergency or 'event'.(in 37 reviews)
  • "poor upper management stuck in a rut(in 36 reviews)

Ratings by Demographics

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    1. 5.0
      Nov 25, 2023
      Sales Associate
      Current Employee, less than 1 year
      Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture, positive atmosphere

      Cons

      The commute I travel to get to work.

      1. 1.0
        Dec 4, 2023
        Sales Associate
        Current Employee, more than 1 year
        Boston, MA
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Nice diverse staff that likes to have fun

        Cons

        Seriously Crate, if you are going to advertise months in advance for seasonal workers, the least you can do is get them credentials/log in so they are ready to work on Day 1. They are left out to struggle on their own, don't have log ins to ring a register and receive painfully scant training. We don't even have aprons or walkies! Do we not want to retain them? Is it not worth the time? Why are we unprepared for them? It paints this organization in a very poor light as Crate is dissing seasonal workers that are critical to our success.

        1
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        1. 3.0
          Sep 19, 2023
          Team Leader
          Current Employee, more than 3 years
          Westport, CT
          Recommend
          CEO Approval
          Business Outlook

          Pros

          -Work with some of the best people I've ever met -I enjoy the freedom of being able to make any stockroom changes I want as a manager -Would recommend to a friend simply based on if the staff is friendly at said location

          Cons

          -Incompetent area manager resulting in extremely low initative/ drive to work harder -Inconsistent rules/policies -Warehouse/DC issues -Low pay for anyone under Store Manager/ASM -Department managers are expected to do more in other departments making it hard to focus/ execute in your own department at times -Extremely behind on all aspects of technology/software

          5
          1. 2.0
            Nov 9, 2023
            Marketing Team
            Former Employee, more than 5 years
            Northbrook, IL
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good discount and retirement packges are okay

            Cons

            Over the course of my time at the company I watched this team go from great to absolutely dysfunctional. Recent re-orgs over the past few years have made the corporate marketing team a complete disaster. We were all expected to do way more than we were getting paid for. It got so bad that turnover made it impossible to keep up. The worst of it is that salaries are WAY below industry standard and micromanaging is the norm. Nearly every new hire quits within a year or two at the most. There's also a very obvious lack of diversity that is overlooked.

            2
            1. 3.0
              Oct 30, 2023
              Back of House
              Current Employee, more than 1 year
              Bellevue, WA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Really depends on management, as with most of retail. It can be really fun if you love the product, merchandising and keeping on your feet. Crate really puts effort into sourcing quality goods. Discount is good.

              Cons

              The pay could be better, especially for long term employees. For being more of a high end retailer, they do not offer their employees the pay they deserve and took commission structure away. There are very knowledgeable specialists on the floor that sell $15K+ per week (housewares team - furniture is on a different level) making a lot of money for the store. There are 10+ year employees that make only a few $ more than brand new employees. Structure is also a bit all over the place. Culture of the company could use improvement, changed since new CEO.

              1
              1. 4.0
                Dec 4, 2023
                Merchandise Associate
                Current Employee
                Seal Beach, CA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Friendly working environment with a lot to learn regarding retail and sales.

                Cons

                The workplace is new as the outlet was moved from El Segundo, CA so there is a lot of changes to be made over the coming months.

                1. 1.0
                  Dec 1, 2023
                  Sales Associate
                  Current Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Not a single pro, terrible treatment of retail workers and merchandisers

                  Cons

                  I wish I had listened to the bad reviews and rumors about how they treat their sales associates. This job was terrible in more ways than I can list. Management and corporate do not care about the sales associates, they view us as disposable. The amount of work in relation to the pay is absolutely terrible. I have started a new retail job and it has been night and day.

                  1. 4.0
                    Nov 30, 2023
                    Director
                    Current Employee, more than 1 year
                    Chicago, IL
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great company with truly kind people. Really incredible working for a beautiful brand that influences the home interior design space as much as it does. You’ll work hard, be valued for your work & contribute to the overall mission.

                    Cons

                    Small company despite the brand recognition so still some improvement needed in building processes & adding headcount.

                    1. 4.0
                      Dec 4, 2023
                      Sales Associate
                      Former Employee
                      Chicago, IL
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      It is a fun environment. The majority of the sales floor members are great.

                      Cons

                      There is no consistency. The way things are done is dependent on the managers.

                      1. 5.0
                        Dec 4, 2023
                        Front End Developer
                        Current Employee
                        Northbrook, IL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        work place is great and lot of scope for learning

                        Cons

                        Not up to date with newer technology

                      Viewing 1 - 10 of 2,063 Reviews
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                      Crate and Barrel Reviews FAQs

                      Crate and Barrel has an overall rating of 3.4 out of 5, based on over 2,164 reviews left anonymously by employees. 55% of employees would recommend working at Crate and Barrel to a friend and 40% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Crate and Barrel employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Crate and Barrel. This rating has decreased by -6% over the last 12 months.

                      55% of Crate and Barrel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Crate and Barrel 3.1 out of 5 for work life balance, 3.3 for culture and values and 2.8 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Crate and Barrel to be career development, management, benefits and the cons to be senior leadership, culture.

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Technical Solutions Engineer

                      1. What to do if you cannot provide your manager or other leaders as references from your previous workplace? 2. How to answer interview Qs about my previous workplace or manager? For the context! I worked for a workplace for 8-9 months. But, there were ethical issues from the side of leaders including my manager, and senior employees that made me quit my job. Also, many leaders & senior coworkers were either fired or quit their jobs a few months after I did. Thanks in advance!

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                      Accounting Associate

                      Has anyone ever been called back for a job they were first rejected from only to be rejected again? Does this happen often?

                      1
                      3 Comments

                      VP of Sales/director of Business Development

                      During the first screening interview I have been asked at times about my job search status and if I am talking to others. While this is probably a question they have no right to ask, I wonder if there is a right or wrong answer. If I say I am interviewing with 2-3 companies, they may feel it is not worth the extra effort to continue the discussion. If I say I am not actively interviewing, it may be a negative sign. Any idea about where they are coming from? (WFH & free agent for a while)

                      1
                      2 Comments

                      Glassdoor has 2,164 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.