Crate and Barrel Reviews | Glassdoor

Crate and Barrel Reviews

Updated August 17, 2018
914 reviews

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3.5
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Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
49 Ratings

914 Employee Reviews

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Pros
  • "Supportive and collaborative work environment where you are encouraged to lead with your strengths" (in 66 reviews)

  • "Very structured, good sales team, great product, well staged and displayed" (in 59 reviews)

Cons
  • "No hours if your back of house part-time" (in 48 reviews)

  • "Not many options for full time in merchandising" (in 40 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Best Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Skokie, IL
    Former Employee - Furniture Sales Associate in Skokie, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time (More than a year)

    Pros

    Crate & Barrel searches the globe for merchandise that offers great design, remarkable quality, and timeless style. The company therefore attracts employees from all walks of life, and fosters excellence with stupendous comradery and frequent training. Crate & Barrel is very inclusive and encourages collaboration. It values the opinions of its workers and customers with the utmost respect. It is also very proud of its Illinois heritage and loyal partnership with its vendors around the world. Lastly they offer great innovation and trend-setting style that is simply iconic.

    Cons

    The showroom hours can be long and tough, especially with lots of customers shopping, but the teamwork makes it all worth it. Wages were fair but raises were very modest. However, the path to career advancement is great many of my coworkers and myself all received promotions that took us to management, corporate, or furniture sales.

    Advice to Management

    Keep up the enthusiasm, comradery, and exceptional leadership!


  2. "Smartly owned family business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crate and Barrel part-time

    Pros

    Dynamic work environment. Complex work but afforded the time to learn

    Cons

    There are no cons. The company is really cool.

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    - team mentality - very supportive environment
    - lots of opportunities to grow and take on new projects/responsibilities

    Cons

    - none that I can think of


  4. "Team Lead, Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time

    Pros

    Great teamwork, very helpful with developing skills

    Cons

    high turnover rate due to lack of proper training


  5. Helpful (1)

    "continues to disapoint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Crate and Barrel full-time (More than a year)

    Pros

    Some great people work for the company.

    Cons

    communication, pay and follow through

    Advice to Management

    Learn about your leaders and their strengths. The managers and leaders I came in contact with were narrow minded and combative. It was really shocking.


  6. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in White Plains, NY
    Current Employee - Part Time Sales Associate in White Plains, NY
    Recommends
    Approves of CEO

    I have been working at Crate and Barrel part-time (Less than a year)

    Pros

    Wonderful employees
    Flexible scheduling
    Opportunities to learn

    Cons

    Slightly understaffed at the moment

    Advice to Management

    Keep up the good work!

    Crate and Barrel Response

    Aug 6, 2018 – Recruiter

    Thank you for taking the time to share your experience!

    We’re so happy to hear you love Crate!


  7. "Typical retail, but good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in Indianapolis, IN
    Former Employee - Merchandiser in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time (More than 3 years)

    Pros

    Management made sure to make schedules work for an individual employee, company was pretty consistent, good benefits and 401K matching

    Cons

    Hard to find opportunities for growth without moving to a new store, slow to let go of managers who are toxic

  8. "Fun culture with work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Work/life balance is real here - the office largely clears out by 5 PM and people seem able to disconnect from work over the weekend. There is a celebratory culture in the corporate office - we work hard but also pause to acknowledge achievements.

    Cons

    Location in suburbs creates a long commute for many and vacation time could be more competitive.

    Crate and Barrel Response

    Jul 30, 2018 – Recruiter

    Thank you for taking the time to share your thoughts with us. We regularly review and have updated our total rewards programs to best position the company to attract and retain talent. Again... More


  9. Helpful (3)

    "It's not the same company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time (More than 10 years)

    Pros

    The staff becomes like family
    Discount
    Resources available to help customers
    THE MERCHANDISE

    Cons

    Store Managers in jobs they are way under qualified for
    Too much emphasis on sales metrics
    Has lost the wonderful feel of discovery for both customers and staff
    No praise for the little achievements that you can not track on a spreadsheet

    Advice to Management

    If you don't LOVE managing a retail store, get the hell out of there. Because there are people for whom you are responsible who actually DO love what they do. Let people make mistakes, then coach them through how they could have arrived at a different decision.

    Crate and Barrel Response

    Aug 6, 2018 – Recruiter

    Thank you for taking the time to share your thoughts with us. We value all feedback and will make sure to share yours with appropriate teams.


  10. Helpful (2)

    "Team"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Crate and Barrel full-time

    Pros

    nurturing team environment, ability to move up in the company and hands on training

    Cons

    pay is not competitive, management training is poor, unrealistic expectations are placed on the team with little to no guidance.


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