Crate and Barrel Reviews | Glassdoor

Crate and Barrel Reviews

Updated June 17, 2017
713 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Crate and Barrel CEO Doug Diemoz
Doug Diemoz
85 Ratings

713 Employee Reviews

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Pros
  • Everyone is extremely helpful and in general its a happy work environment (in 52 reviews)

  • Fantastic team, great product, relaxed atmosphere (compared to other retail companies I have worked for) (in 50 reviews)

Cons
  • It's still a part-time job with long hours (in 44 reviews)

  • I wish there were more opportunities to work full time that weren't management (in 30 reviews)

More Pros and Cons

  1. Featured Review

    "Best in Class Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Global Transportation in Northbrook, IL
    Current Employee - Director, Global Transportation in Northbrook, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Being a full time employee now for 90-days, I feel I can give an honest review of my experience. First, the interview process was very thorough and I spoke to multiple departments to receive a full picture of the company and not just the bias of one or two departments. By meeting with many areas of the company, I was able to see the vision of where the company was going and how the synergies worked between them. I feel that everyone here is focused on the same mission and the passion is unmistakable. At some work environments, you see the put on a happy face for a potential new hire and then when you arrive, it is like a totally different company. Not so with Crate and Barrel. Everyone is on the same page and everyone is excited about winning and keeping customers for tomorrow and beyond and not just for "today." Great things are happening here and I am thankful to be a part of it.

    Cons

    None so far. I think this company is very well run!

    Advice to Management

    Keep doing what you're doing!!!

    Crate and Barrel Response

    May 8, 2017 – Recruiter

    Thank-you for your feedback!


  2. "Merchandise Operations Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Operations Coordinator in Northbrook, IL
    Current Employee - Merchandise Operations Coordinator in Northbrook, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Great work environment, they really care about taking care of the employees. They take the time to teach you and help you to feel confident in your position.

    Cons

    For the amount of work compensation good be a little bettor or eligible for more overtime during busy season.

  3. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Naperville, IL
    Current Employee - Customer Service Representative in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice place to work. They provide outstanding customer care, so that makes it easier to deal with customers over the phone. Easy to move up from seasonal to permanent status.

    Cons

    Strict attendance policy. They're not so willing to help when emergencies come up. Have to wait a long time for vacation days.

    Advice to Management

    Too much nepotism. Be open to new people.

    Crate and Barrel Response

    May 29, 2017

    Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More


  4. "Many who leave end up coming back... because the pros outweigh the cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Designer in Chicago, IL
    Current Employee - Visual Designer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Work environment
    People
    Social Events
    Job Integrity
    Flexibility (many are able to work from home occasionally)
    Growth (Many avenues of encouragement for skill growth)
    Methodology (Innovation and followup UX testing tied to analytics)
    Good relations between corporate, warehouse, and store associates)

    Side note... Crate and Barrel seems to be an excellent environment for interns. There is a constant flow of them and they are easily integrated into teams as productive members. Beyond that, there is a reason why the brand is well-known as high quality and it is not just about the products they sell. It is a good company to work for in general. Employees and customers are actually heard when they have praises and complaints. These things count.

    Cons

    Three significant cons
    Vacation Package
    Commute time from the city (Chicago to Northbrook by train)
    Salary / Compensation is not exactly competitive

    Advice to Management

    Continue to focus on the experience and do consider more partnerships with food vendors for event planning. Beautiful tabletop designs and party setups are great to look at, but are even better to experience with food and drinks!

    Crate and Barrel Response

    May 22, 2017 – Recruiter

    Thank-you for taking the time to provide your feedback. We have shared this with the appropriate teams.


  5. "Loved being a seasonal employee!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Torrance, CA
    Former Employee - Seasonal Sales Associate in Torrance, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crate and Barrel part-time

    Pros

    -Nearly always busy
    -Interesting place to work at
    -Good employee discount

    Cons

    -Short notice scheduling often occurred


  6. Helpful (1)

    "Ehh ... If You're Desperate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Associate in Chicago, IL
    Current Employee - Merchandising Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crate and Barrel part-time (More than 3 years)

    Pros

    It's fast paced but easy. It's also a job if you need something. Most co-workers are cool. Plus you get to wear jeans. That's about it.

    Cons

    Low, low pay. You are a number. People are usually alright but you deal with some managers / sales staff that are very particular about things because of the brand. Schedule comes out late in the week so it can be hard to plan ahead.

    Crate and Barrel Response

    Jun 5, 2017 – Recruiter

    Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More


  7. "Great People!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    The amount of ten-year employees is very motivating. There are a lot of good people who are extremely satisfied with the company.

    Cons

    If you are looking for full time hours it can be challenging to receive. During slower days you can be sent home early.

    Advice to Management

    Management has been very good. Great leadership.

  8. Helpful (2)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Crate and Barrel full-time

    Pros

    Great products and co-workers, good discount and health insurance. Company stands behind its products, and associates can believe in the quality.

    Cons

    Lots of recent turn over in both store management and associate level employees. Associates would enjoy more appreciation for sales efforts and side by side support from upper management.

    Advice to Management

    Associates can sense the stress management feels to achieve sales goals. Work atmosphere is not as fun as it once was. Retail industry is undergoing huge changes as internet sales compete with store sales. Please make efforts to show appreciation and smile! Hold accountable those associates who undercut sales and commissions of others.

    Crate and Barrel Response

    May 22, 2017 – Recruiter

    Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More


  9. "Enjoyed woking at Crate & Barrel for 10+ years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in New York, NY
    Former Employee - Operations Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time (More than 10 years)

    Pros

    Great team environment. I always felt supported by the teams I worked with.
    Great products, beautiful displays on the floor.

    Cons

    The company has gone through some growing pain and struggle, especially right after the great recession, but I believe it has righted the ship.

    Crate and Barrel Response

    May 8, 2017 – Recruiter

    Thank you for your review!


  10. "Wonderful organization!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Chicago, IL
    Current Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Great management at store level and corporate level. Definately room for growth and lots of longevity. Many high level positions are held by female managers.

    Cons

    Locations are few and far between, which means getting promoted can really increase ones commute. Otherwise, I have found no cons working here.


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