Crate and Barrel Reviews | Glassdoor

Crate and Barrel Reviews

Updated October 18, 2018
946 reviews

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3.4
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Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
64 Ratings

946 Employee Reviews

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Pros
  • "Supportive and collaborative work environment where you are encouraged to lead with your strengths" (in 68 reviews)

  • "Very structured, good sales team, great product, well staged and displayed" (in 59 reviews)

Cons
  • "No hours if your back of house part-time" (in 48 reviews)

  • "No promotions unless you are full-time" (in 42 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Best Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Sales Associate in Skokie, IL
    Former Employee - Furniture Sales Associate in Skokie, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel full-time (More than a year)

    Pros

    Crate & Barrel searches the globe for merchandise that offers great design, remarkable quality, and timeless style. The company therefore attracts employees from all walks of life, and fosters excellence with stupendous comradery and frequent training. Crate & Barrel is very inclusive and encourages collaboration. It values the opinions of its workers and customers with the utmost respect. It is also very proud of its Illinois heritage and loyal partnership with its vendors around the world. Lastly they offer great innovation and trend-setting style that is simply iconic.

    Cons

    The showroom hours can be long and tough, especially with lots of customers shopping, but the teamwork makes it all worth it. Wages were fair but raises were very modest. However, the path to career advancement is great many of my coworkers and myself all received promotions that took us to management, corporate, or furniture sales.

    Advice to Management

    Keep up the enthusiasm, comradery, and exceptional leadership!


  2. "Northbrook Headquarters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Surface Designer in Northbrook, IL
    Current Employee - Surface Designer in Northbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Benefits are good, casual work environment, flexible schedule (at least in my department), building is lovely with lots of perks (free fitness center, shuttle to Metra train, cafe, etc.)

    Cons

    Commuting from the city isn't ideal.

    Crate and Barrel Response

    Oct 15, 2018 – Sr. Talent Acquisition Recruiter - Corporate

    Thank you for taking the time to share your thoughts. ​Crate and Barrel offers free Shuttle Services to and from for our corporate associates from two different Metra Rail Lines; the Milwaukee... More

  3. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate and Barrel part-time

    Pros

    Good camaraderie amongst sales staff, learned a lot of product knowledge

    Cons

    holiday hours can be long


  4. "Merchandising Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crate and Barrel full-time

    Pros

    Challenging, Fun, and Positive Company Culture

    Cons

    Salary, work weekends and holidays


  5. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Amazing company culture, strong brand and executive leadership.

    Cons

    Can easily spend your entire paycheck on products you fall in love with.

    Advice to Management

    Thank you for leading with passion and ensuring our company culture remains positive.


  6. Helpful (2)

    "Visionless & unpleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Northbrook, IL
    Current Employee - Manager in Northbrook, IL
    Neutral Outlook
    Disapproves of CEO

    I have been working at Crate and Barrel full-time (More than a year)

    Pros

    Big brand that most people know
    Interesting work
    Associate discount for products
    Some smart people
    Cafeteria in building

    Cons

    No solid plan for future considering retail industry at moment
    Leadership team changes often — lost key leaders recently
    Large number of former store associates at headquarters with lack of corporate business acumen and no vision (a few good ones though)
    Very hierarchical
    Bad collaboration and communication between departments
    Poor business decisions and implementations (Land of Nod integration to Crate & kids)
    Unpleasant atmosphere and many unpleasant people
    Rigged bonus program that benefits the few
    Suburban location
    Dirty workplace and building

    Advice to Management

    Don’t be so cheap. You get what you pay for.


  7. "One big crate and barrel family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Specialist in West Haven, CT
    Current Employee - Department Specialist in West Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (More than a year)

    Pros

    Great customers, great coworkers, all around warm and inviting company.

    Cons

    Day to day becomes repetitive.

  8. Helpful (9)

    "Benefits"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate and Barrel full-time

    Pros

    Good Salary, Room for growth

    Cons

    Excessive hours, vacation and sick hours

    Advice to Management

    High level management needs to start to consider the pressure getting placed at the lower level management who are running and supporting the warehouses/stores. They need to fight more for our medical benefits since they have gone down hill. Hospital co-pays are now $200. Deductible went up to $3K for a family. The amount of hours that are required to work to get jobs done are well over any allotted 40 hours and it is more the norm to work 50-60 hour weeks (almost 2 months of unpaid salary hours) with no knowledge, recognition, or compensation. This is becoming a constant expectation and it is harming the employees moral as well as the balance between work and family life. They bring people in with enticing offers of higher salaries, 401K, vacation and sick time as well as their supposed annual bonuses. The bonuses are inconsistent and not based on employees work, extreme hours worked over the course of a year, or the revenue brought in by the company as a whole.

    They also fail to tell people that while the concept of having vacation time is nice, it is extremely hard to use and the sick time that can not be carried over is always lost due to the inability to actually take off when sick. Vacation time is generous when you are approved to take it. They never use to have a cap out but in the last year they went to a carryover limit of 320 hours. More recently in July they went down to 160 our cap that needed to get down by the first week of November. 4 months is not enough time to get down an entire month of vacation time. Employees were not offered a pay out or comp time. When time is getting requested it is getting denied due to the busy time period. Personally time was proposed in order to get down to the allotted carry over and it has been denied. To lose almost 3 weeks vacation time is wrong. I worked hard over my years at this company and sacrificed time with my family to ensure that the company was running and I was doing my part. To be disregarded when it came time to trying to take my vacation time (which I was forced to do since we had to reduce it) is highly insulting. I understood the need to reduce the amount of carryover hours, I just believe that it was handled poorly on HR's part and there should have been a plan laid out that showed the employees that there time mattered to the company as well as ensuring that ALL employees were able to reduce their time down to the carryover amount. In addition as soon as you reach the November deadline, you are then blacked out from taking any vacation time till after the holiday season which is roughly 3-4 pay cycles of additionally accrued time.

    Previous companies have laid out plans over 3 years for such drastic changes in vacation time carryover and each year reduced the amount of time by a week. Maybe 3 years is a long time, but 4 months is unacceptable and unrealistic. Why give employees time if you are not going to allow them to take it and it is only going back into the company's bank. This should really be revisited soon before other employees begin to explore options at other companies where employees are valued. Crate and Barrel could be a good company to work for if they showed an appreciation and common decency towards their employees.

    Crate and Barrel Response

    Oct 8, 2018 – Sr. Talent Acquisition Recruiter - Corporate

    We want to thank you for taking the time to share your thoughts with us. We value all feedback and want to make ourselves available to listen to our associates. Please contact the Corporate Offices... More


  9. Helpful (5)

    "Lack of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (More than 10 years)

    Pros

    Full time benefits, employee discount, brand recognition

    Cons

    Poor leadership, no advancement opportunities, lack of training, serious staffing issues at managerial level.

    Advice to Management

    Current management continues to lose quality people in all departments due to poor interpersonal skills. You are creating an increasingly unhappy and disheartened staff. Stop the negative approach and employee bashing. Promote from within, follow through on promises, staff your departments, and support your employees looking to advance or transfer!

    Crate and Barrel Response

    Oct 8, 2018 – Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a... More


  10. Helpful (2)

    "Hard work & terrible increases"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate and Barrel part-time (Less than a year)

    Pros

    If you work around the right people it can make the hours go by. The discounts are pretty good and like anything else it was a great learning experience! Most employees are hard working and dedicated

    Cons

    Some in Management should not be in their positions. The company salary increases are a joke and an insult to the employees that go above and beyond.


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