Crate and Barrel Reviews

Updated May 13, 2021

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3.7
65%
Recommend to a Friend
73%
Approve of CEO
Crate and Barrel CEO Janet Hayes (no image)
Janet Hayes
43 Ratings
Pros
  • "good work environment with my collegues(in 83 reviews)

  • "Amazing Brand, Great product offering(in 76 reviews)

  • Cons
  • "Expect to work late into the night/get the odd shifts if part time(in 56 reviews)

  • "all they care about is credit cards(in 53 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Crate and Barrel and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Good

      Jan 29, 2021 - Production Coordinator in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging, good coworkers, freedom to develop independently.

      Cons

      Can be intense, lots of concurrent projects.

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    2. 5.0
      Current Employee, more than 1 year

      Crate and Barrel is a Purpose Driven Company

      May 11, 2021 - Store Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Results are achieved through people and development is a high priority. Customer Experience is entwined in everything we do. Feedback also matters and is asked for so that the brand can improve. Crate does not feel like Retail. The environment makes you feel like a community shop owner with more support than a stand alone business.

      Cons

      Wish I would have started here sooner in my career.

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    3. 5.0
      Current Employee, less than 1 year

      Great Company

      May 13, 2021 - Senior Producer in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Projects are always different with amazing talent on all projects and an ever changing work environment which keeps you on your toes and never gets boring

      Cons

      A lot of change all the time without processes in place for how big the company is

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    4. 2.0
      Former Employee, more than 1 year

      Poorly Managed Location

      May 10, 2021 - Sales in Beverly Hills, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great products and thats about it.

      Cons

      Work life balance was horrible. The management was not very skilled at handling issues or even communicating with each other. The management was ever on the same page and therefor it reflected in the staff and culture. Most of the management team wouldn't step in and help out the staff with issues we couldn't solve on our own, or even had access to. Many managers just sat in the office, played computer games and took off early from their shifts.

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      1 person found this review helpful
    5. 3.0
      Current Employee, less than 1 year

      nice people...poor training and systems

      Feb 17, 2021 - Furniture Sales Associate in Sarasota, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, really great product,

      Cons

      Lack of formal training, OLD systems that do not make sense, SOOOOO many rules that are so locked in and not flexible. The level of petty and unsophisticated is beyond pale here. Things that are useful, but need to be done ONLY one way, and if you forget to do it that way, you are chastised.

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      3 people found this review helpful
    6. 4.0
      Former Employee, less than 1 year

      Fun work

      May 12, 2021 - Interior Design/Sales Consultant in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fun people to work with

      Cons

      holidays can get really crazy

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    7. 3.0
      Current Employee, less than 1 year

      Great benefits, but needs improvement

      Jan 21, 2021 - Visual Merchandising Team Lead in Schaumburg, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounts are great. As a leader in the store, you receive bonuses if your store reaches its quarterly sales goals. Most of the associates I've come to work with are wonderful, while some are only there for the discount.

      Cons

      The company wants more for less. Demands and expectations are a lot to ask especially for the leadership team. Training needs a lot of work and consistency across all departments within the store. I've observed associates train other associates on incorrect information or do short cuts that aren't standard practices. Often times they have to get corrected or completely retrained which is a waste of payroll. Had they been trained properly, there would be less mistakes and confusion amongst the team. They have a lot of resources but it's so convoluted. You can spend so much time searching through pages and links before you find what you're looking for. The verbiage is confusing as well. They really need to nurture the associates that want to move up especially for corporate positions. Associates are able to apply as internal candidates, but require a recommendation from the Store Manager before being able to do so. Corporate should really look into hiring internally more than external. Yes it's a good having an outside perspective, but the changes they make do not always work in the store level.

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      4 people found this review helpful
    8. 4.0
      Former Employee, less than 1 year

      Management

      Apr 29, 2021 - Customer Service Representative (CSR) in Naperville, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management does its best to support the CSRs and to make it an enjoyable work community.

      Cons

      The sheer volume of customers seeking support is so large that there's no way management can keep up with assisting customer service. Although they try, management is spread really thin and it's hard to get in touch when you need assistance.

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    9. 4.0
      Current Employee, less than 1 year

      Great company

      Apr 26, 2021 - Merchandiser in Costa Mesa, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Crate and Barrel is an amazing company and they hire great people. Every shift is a great experience!

      Cons

      There are very few chances to grow within the company and often they find people outside the store or company rather than promoting people within the store or company.

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    10. 3.0
      Current Employee, more than 3 years

      Manual Process

      May 3, 2021 - Team Lead II in Tracy, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun place to work. Was quite manual but allowed me to challenge my creativity to manage the business. Deliveries were on a set schedule. Open communication ranging from corporate to retail stores to warehouses.

      Cons

      Change in leaders was frequent. A lot of trial and error but that’s part of the process to success.

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