Crate and Barrel Reviews

Updated May 21, 2020

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3.4
53%
Recommend to a Friend
67%
Approve of CEO
Crate and Barrel Chief Executive Officer Neela Montgomery
Neela Montgomery
143 Ratings
Pros
  • "The work environment is enjoyable, and pay is good for the little work you do(in 77 reviews)

  • "Amazing Brand, Great product offering(in 72 reviews)

Cons
  • "You don't get your own desk if you're part-time(in 56 reviews)

  • "Job became all about getting credit cards(in 48 reviews)

More Pros and Cons
  1. "A Perfect Match - a great brand, fabulous team, and rewarding work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources in Northbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time for less than a year

    Pros

    - Performance-driven, customer-focused culture - Impressive Executive Leadership Team - Positive work environment that supports experimentation and innovation - Plenty of opportunity to contribute and make a difference - Engaged and passionate team

    Cons

    None - really thrilled to be part of the Crate and Barrel Team!

    Crate and Barrel2019-10-11
  2. "Great Company to Work For!"

    5.0
    Former Employee - Furniture Sales Associate Manager 

    I worked at Crate and Barrel full-time

    Pros

    The culture and atmosphere are fantastic.

    Cons

    Management systems can use improving.

    Crate and Barrel2020-05-21
  3. "Great Company!"

    4.0
    Former Employee - Retail Sales Associate in San Francisco, CA

    I worked at Crate and Barrel part-time for less than a year

    Pros

    Good management, great co-workers, flexible schedule

    Cons

    Schedule conflicts, crowded store, need more help

    Crate and Barrel2020-05-13
  4. Helpful (1)

    "Crate and Barrel"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Visual Merchandiser in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Crate and Barrel part-time for more than a year

    Pros

    Great products, 30% discount, 401k

    Cons

    No full-time opportunities, just an army of part time employees so they don’t have to provide healthcare. Physically demanding. Not enough ladders. Storage in fire areas. Rodent issue.

    Crate and Barrel2020-05-09
  5. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Westport, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crate and Barrel part-time for more than a year

    Pros

    The sales people I worked with were great. Everyone worked as a team to meet daily store sales goals.

    Cons

    Didn't get enough hours to work some weeks.

    Continue reading
    Crate and Barrel2020-05-06
  6. Helpful (1)

    "Good place to work"

    4.0
    Current Employee - QA Analyst in Northbrook, IL

    I have been working at Crate and Barrel full-time

    Pros

    Everyone is nice to work with

    Cons

    The technologies are behind and trying to catch up with the competition and not a lot of room to get promoted

    Crate and Barrel2020-04-30
  7. "Great Company and values"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Approves of CEO

    I have been working at Crate and Barrel full-time for more than a year

    Pros

    Good people to work with. Great company values that are put into practice.

    Cons

    Managers and sales team could be paid a little better

    Crate and Barrel2020-04-28
  8. "Okay if you just want a part time job but not if you want to move up"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Merchandising Associate 
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time for more than 3 years

    Pros

    Pay is decent for retail, as is the discount, particularly on furniture.

    Cons

    Full time positions outside of management are almost nonexistent now (this is common in the industry, though). Unfortunately it's difficult to move up in this company. It's an open secret that many positions open up as "internal postings", and even qualified candidates won't get a shot at them unless someone higher up than them offers them the job or alerts another location that they have a candidate.

    Crate and Barrel2020-05-10
  9. Helpful (1)

    "Just Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Furniture Sales Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time for more than a year

    Pros

    Majority of the people who work at a Crate store are really friendly and willing to take the time to help you with questions, etc. The training program is pretty decent; about two weeks of videos and workbook before you get onto the floor to shadow. In order to do in-home customer consults, you need to become a Design Expert and that's about a 6 week certification process. Although, there isn't an increase in pay once you're certified nor can you sit off the floor to read/watch the certification materials. It helps if you have a design background and/or a strong sales person for this job. The work can be challenging in both a good and bad way. You also need to be quick on your feet and turn around a design proposal pretty quick, 2-3 days. You do get a 30% discount and once a year they have an Employee Appreciation event with an extra 20% most items.

    Cons

    The base rate (hourly rate) is low. Very little room to negotiate. The commission rate(s) isn't much better. Medical insurance is decent but expensive. Expect to make between $40-$50k. You won't be making the big bucks here. They expect a lot from you in terms of "numbers" on top of prospecting to strum up customers (i.e. cold calling, going to apartments, realtors, etc) with very little to zero way to track if your efforts will even come back to you. A lot of effort for very little return. Pushing their store credit card is also another marker that they track and hold you to, opening a certain number of cards per month. You meet with the Dept Mgr every two weeks to review your sales numbers to see where you are, the print out is not very straight forward so the manger has to break it down and write it out. ** YOU'RE IN THE BACK SEAT WHEN IT COMES TO YOUR OWN SALES NUMBERS. ** YOU DO NOT HAVE THE ABILITY TO LOOK AT YOUR DAILY/HOURLY SALES NUMBERS IN AN UP TO THE MINUTE PROGRAM OR REPORT. Although, you can get rough estimate by logging into an archaic program, getting paper/pencil and adding it up. But even then, you're still left guessing. After your year of protected commission, you're hourly rate drops and you will get written up if you don't make your sales goal for the quarter. After 3 write ups, you're fired. Crate also employs Mystery Shoppers to make sure you're following protocol. If you want to apply to a corporate job, you have to have your manager, store mgr and about 2 other people who don't even know you sign off before your green lighted to even be considered. When corporate comes to do a walk-through, they can be smug and don't make much of an effort to speak to store associates. In the end, it's all about the numbers.

    Continue reading
    Crate and Barrel2020-05-02
  10. "Great part time job"

    4.0
    Current Employee - Merchandise Associate 

    I have been working at Crate and Barrel part-time for more than 3 years

    Pros

    Great flexibility, wonderful coworkers and great employee discount.

    Cons

    Some hours unreliability, product changes fast so you need to work hard to build and retain product knowledge

    Crate and Barrel2020-04-14
Found 1143 reviews