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    Crate and Barrel Reviews

    Updated June 17, 2017
    713 reviews

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    Full-time Part-time
    3.5
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    Crate and Barrel CEO Doug Diemoz
    Doug Diemoz
    85 Ratings

    713 Employee Reviews

    Sort: Popular Rating Date
    Pros

    • Everyone is extremely helpful and in general its a happy work environment (in 52 reviews)

    • Fantastic team, great product, relaxed atmosphere (compared to other retail companies I have worked for) (in 50 reviews)

    Cons

    • It's still a part-time job with long hours (in 44 reviews)

    • I wish there were more opportunities to work full time that weren't management (in 30 reviews)

    More Pros and Cons
    1. Featured Review

      "Best in Class Company"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director, Global Transportation in Northbrook, IL
      Current Employee - Director, Global Transportation in Northbrook, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crate and Barrel full-time (Less than a year)

      Pros

      Being a full time employee now for 90-days, I feel I can give an honest review of my experience. First, the interview process was very thorough and I spoke to multiple departments to receive a full picture of the company and not just the bias of one or two departments. By meeting with many areas of the company, I was able to see the vision of where the company was going and how the synergies worked between them. I feel that everyone here is focused on the same mission and the passion is unmistakable. At some work environments, you see the put on a happy face for a potential new hire and then when you arrive, it is like a totally different company. Not so with Crate and Barrel. Everyone is on the same page and everyone is excited about winning and keeping customers for tomorrow and beyond and not just for "today." Great things are happening here and I am thankful to be a part of it.

      Cons

      None so far. I think this company is very well run!

      Advice to Management

      Keep doing what you're doing!!!

      Crate and Barrel Response

      May 8, 2017 – Recruiter

      Thank-you for your feedback!

    2. "Merchandise Operations Coordinator"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Merchandise Operations Coordinator in Northbrook, IL
      Current Employee - Merchandise Operations Coordinator in Northbrook, IL
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Crate and Barrel full-time (Less than a year)

      Pros

      Great work environment, they really care about taking care of the employees. They take the time to teach you and help you to feel confident in your position.

      Cons

      For the amount of work compensation good be a little bettor or eligible for more overtime during busy season.

      3. Join the Crate and Barrel team
      See Our Latest Jobs

    3. "Customer service representative"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Naperville, IL
      Current Employee - Customer Service Representative in Naperville, IL
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Nice place to work. They provide outstanding customer care, so that makes it easier to deal with customers over the phone. Easy to move up from seasonal to permanent status.

      Cons

      Strict attendance policy. They're not so willing to help when emergencies come up. Have to wait a long time for vacation days.

      Advice to Management

      Too much nepotism. Be open to new people.

      Crate and Barrel Response

      May 29, 2017

      Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More

    4. "Many who leave end up coming back... because the pros outweigh the cons"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Visual Designer in Chicago, IL
      Current Employee - Visual Designer in Chicago, IL
      Recommends
      Positive Outlook

      I have been working at Crate and Barrel full-time (Less than a year)

      Pros

      Work environment
      People
      Social Events
      Job Integrity
      Flexibility (many are able to work from home occasionally)
      Growth (Many avenues of encouragement for skill growth)
      Methodology (Innovation and followup UX testing tied to analytics)
      Good relations between corporate, warehouse, and store associates)

      Side note... Crate and Barrel seems to be an excellent environment for interns. There is a constant flow of them and they are easily integrated into teams as productive members. Beyond that, there is a reason why the brand is well-known as high quality and it is not just about the products they sell. It is a good company to work for in general. Employees and customers are actually heard when they have praises and complaints. These things count.

      Cons

      Three significant cons
      Vacation Package
      Commute time from the city (Chicago to Northbrook by train)
      Salary / Compensation is not exactly competitive

      Advice to Management

      Continue to focus on the experience and do consider more partnerships with food vendors for event planning. Beautiful tabletop designs and party setups are great to look at, but are even better to experience with food and drinks!

      Crate and Barrel Response

      May 22, 2017 – Recruiter

      Thank-you for taking the time to provide your feedback. We have shared this with the appropriate teams.

    5. "Loved being a seasonal employee!"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Seasonal Sales Associate in Torrance, CA
      Former Employee - Seasonal Sales Associate in Torrance, CA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Crate and Barrel part-time

      Pros

      -Nearly always busy
      -Interesting place to work at
      -Good employee discount

      Cons

      -Short notice scheduling often occurred

    6. Helpful (1)

      "Ehh ... If You're Desperate"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Merchandising Associate in Chicago, IL
      Current Employee - Merchandising Associate in Chicago, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Crate and Barrel part-time (More than 3 years)

      Pros

      It's fast paced but easy. It's also a job if you need something. Most co-workers are cool. Plus you get to wear jeans. That's about it.

      Cons

      Low, low pay. You are a number. People are usually alright but you deal with some managers / sales staff that are very particular about things because of the brand. Schedule comes out late in the week so it can be hard to plan ahead.

      Crate and Barrel Response

      Jun 5, 2017 – Recruiter

      Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More

    7. "Great People!"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Scottsdale, AZ
      Current Employee - Anonymous Employee in Scottsdale, AZ
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crate and Barrel full-time (Less than a year)

      Pros

      The amount of ten-year employees is very motivating. There are a lot of good people who are extremely satisfied with the company.

      Cons

      If you are looking for full time hours it can be challenging to receive. During slower days you can be sent home early.

      Advice to Management

      Management has been very good. Great leadership.

    8. Helpful (2)

      "Sales Associate"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Dallas, TX
      Former Employee - Anonymous Employee in Dallas, TX

      I worked at Crate and Barrel full-time

      Pros

      Great products and co-workers, good discount and health insurance. Company stands behind its products, and associates can believe in the quality.

      Cons

      Lots of recent turn over in both store management and associate level employees. Associates would enjoy more appreciation for sales efforts and side by side support from upper management.

      Advice to Management

      Associates can sense the stress management feels to achieve sales goals. Work atmosphere is not as fun as it once was. Retail industry is undergoing huge changes as internet sales compete with store sales. Please make efforts to show appreciation and smile! Hold accountable those associates who undercut sales and commissions of others.

      Crate and Barrel Response

      May 22, 2017 – Recruiter

      Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a ... More

    9. "Enjoyed woking at Crate & Barrel for 10+ years"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Manager in New York, NY
      Former Employee - Operations Manager in New York, NY
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Crate and Barrel full-time (More than 10 years)

      Pros

      Great team environment. I always felt supported by the teams I worked with.
      Great products, beautiful displays on the floor.

      Cons

      The company has gone through some growing pain and struggle, especially right after the great recession, but I believe it has righted the ship.

      Crate and Barrel Response

      May 8, 2017 – Recruiter

      Thank you for your review!

    10. "Wonderful organization!"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Chicago, IL
      Current Employee - Sales Manager in Chicago, IL
      Recommends
      Positive Outlook

      I have been working at Crate and Barrel full-time (Less than a year)

      Pros

      Great management at store level and corporate level. Definately room for growth and lots of longevity. Many high level positions are held by female managers.

      Cons

      Locations are few and far between, which means getting promoted can really increase ones commute. Otherwise, I have found no cons working here.

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