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Crate and Barrel Reviews
Updated Dec 4, 2023
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Found 2,068 of over 2K reviews
55% Recommend to a Friend
46% Approve of CEO
Found 2,063 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Janet Hayes
275 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Would recommend to a friend simply based on if the staff is friendly at said location" (in 55 reviews)
Cons
- "Poor management and even though most of the employees are kind there are some personalities they are very unsuitable fit for customer service." (in 155 reviews)
- "The company does not allow for much advancement and the low pay leads to high turnover." (in 145 reviews)
Ratings by Demographics
This rating reflects the overall rating of Crate and Barrel and is not affected by filters.
- 5.0Nov 25, 2023Sales AssociateCurrent Employee, less than 1 yearWashington, DC
Pros
Great company culture, positive atmosphere
Cons
The commute I travel to get to work.
- 1.0Dec 4, 2023Sales AssociateCurrent Employee, more than 1 yearBoston, MA
Pros
Nice diverse staff that likes to have fun
Cons
Seriously Crate, if you are going to advertise months in advance for seasonal workers, the least you can do is get them credentials/log in so they are ready to work on Day 1. They are left out to struggle on their own, don't have log ins to ring a register and receive painfully scant training. We don't even have aprons or walkies! Do we not want to retain them? Is it not worth the time? Why are we unprepared for them? It paints this organization in a very poor light as Crate is dissing seasonal workers that are critical to our success.
1 - 3.0Sep 19, 2023Team LeaderCurrent Employee, more than 3 yearsWestport, CT
Pros
-Work with some of the best people I've ever met -I enjoy the freedom of being able to make any stockroom changes I want as a manager -Would recommend to a friend simply based on if the staff is friendly at said location
Cons
-Incompetent area manager resulting in extremely low initative/ drive to work harder -Inconsistent rules/policies -Warehouse/DC issues -Low pay for anyone under Store Manager/ASM -Department managers are expected to do more in other departments making it hard to focus/ execute in your own department at times -Extremely behind on all aspects of technology/software
5 - 2.0Nov 9, 2023Marketing TeamFormer Employee, more than 5 yearsNorthbrook, IL
Pros
Good discount and retirement packges are okay
Cons
Over the course of my time at the company I watched this team go from great to absolutely dysfunctional. Recent re-orgs over the past few years have made the corporate marketing team a complete disaster. We were all expected to do way more than we were getting paid for. It got so bad that turnover made it impossible to keep up. The worst of it is that salaries are WAY below industry standard and micromanaging is the norm. Nearly every new hire quits within a year or two at the most. There's also a very obvious lack of diversity that is overlooked.
2 - 3.0Oct 30, 2023Back of HouseCurrent Employee, more than 1 yearBellevue, WA
Pros
Really depends on management, as with most of retail. It can be really fun if you love the product, merchandising and keeping on your feet. Crate really puts effort into sourcing quality goods. Discount is good.
Cons
The pay could be better, especially for long term employees. For being more of a high end retailer, they do not offer their employees the pay they deserve and took commission structure away. There are very knowledgeable specialists on the floor that sell $15K+ per week (housewares team - furniture is on a different level) making a lot of money for the store. There are 10+ year employees that make only a few $ more than brand new employees. Structure is also a bit all over the place. Culture of the company could use improvement, changed since new CEO.
1 - 4.0Dec 4, 2023Merchandise AssociateCurrent EmployeeSeal Beach, CA
Pros
Friendly working environment with a lot to learn regarding retail and sales.
Cons
The workplace is new as the outlet was moved from El Segundo, CA so there is a lot of changes to be made over the coming months.
- 1.0Dec 1, 2023Sales AssociateCurrent Employee, more than 1 year
Pros
Not a single pro, terrible treatment of retail workers and merchandisers
Cons
I wish I had listened to the bad reviews and rumors about how they treat their sales associates. This job was terrible in more ways than I can list. Management and corporate do not care about the sales associates, they view us as disposable. The amount of work in relation to the pay is absolutely terrible. I have started a new retail job and it has been night and day.
- 4.0Nov 30, 2023DirectorCurrent Employee, more than 1 yearChicago, IL
Pros
Great company with truly kind people. Really incredible working for a beautiful brand that influences the home interior design space as much as it does. You’ll work hard, be valued for your work & contribute to the overall mission.
Cons
Small company despite the brand recognition so still some improvement needed in building processes & adding headcount.
- 4.0Dec 4, 2023Sales AssociateFormer EmployeeChicago, IL
Pros
It is a fun environment. The majority of the sales floor members are great.
Cons
There is no consistency. The way things are done is dependent on the managers.
- 5.0Dec 4, 2023Front End DeveloperCurrent EmployeeNorthbrook, IL
Pros
work place is great and lot of scope for learning
Cons
Not up to date with newer technology
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Crate and Barrel Reviews FAQs
Crate and Barrel has an overall rating of 3.4 out of 5, based on over 2,164 reviews left anonymously by employees. 55% of employees would recommend working at Crate and Barrel to a friend and 40% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
55% of Crate and Barrel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Crate and Barrel 3.1 out of 5 for work life balance, 3.3 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Crate and Barrel to be career development, management, benefits and the cons to be senior leadership, culture.
