Crate and Barrel Reviews | Glassdoor

Crate and Barrel Reviews

Updated April 12, 2018
880 reviews

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880 Employee Reviews

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Pros
  • Visually inspiring work environment (in 65 reviews)

  • Fantastic team, great product, relaxed atmosphere (compared to other retail companies I have worked for) (in 58 reviews)

Cons
  • Little to no benefits for part time associates (in 50 reviews)

  • Not many options for full time in merchandising (in 41 reviews)

More Pros and Cons

  1. "One of the better retail places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate and Barrel part-time

    Pros

    Awesome coworkers, good hours for retail, cute merchandise.

    Cons

    Low pay as expected in retail, but starting pay is better than minimum wage.


  2. "Merchandiser"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crate and Barrel part-time

    Pros

    Crate and Barrel is a great place to work. You are always busy.

    Cons

    Not enough hours sometimes but the pay is good.

  3. Helpful (1)

    "Good Place. Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crate and Barrel full-time

    Pros

    Customers offer interesting perspectives on product and design . Associates are enjoyable to work with and mostly supportive.

    Cons

    Growth potential is limited.

    Advice to Management

    Exceptional Internal and External Customer Service should be a focus.


  4. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Crate and Barrel (Less than a year)

    Pros

    Beautiful stores, pleasant customer base, good employee discount

    Cons

    It can be a cliquey work environment


  5. Helpful (10)

    "Visual Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time (More than 10 years)

    Pros

    Great discount, beautiful store environment.

    Cons

    Upper management has changed in last few years and lost sight of what’s important. Lack of experienced managers. Too much turnover. No longer felt valued but micromanaged

    Advice to Management

    It’s not all about the numbers. Truly listen to your store teams. There’s a reason turnover is increasing every year.

    Crate and Barrel Response

    Mar 5, 2018 – Recruiter

    Thank you for taking time to provide your feedback. We are listening.


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Crate and Barrel part-time

    Pros

    positive environment, nice management, fun products

    Cons

    low pay, standing on concrete floors


  7. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Furniture Sales
    Current Employee - Furniture Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (More than 8 years)

    Pros

    Great employee discount. Use to be a lot more "Pros" but this isn't the same company I hired into.

    Cons

    Working weekends. Turnover rate is high. Understaffed.

    Advice to Management

    Hold Upper Upper Management accountable to: hours worked, helping out in all departments as needed throughout the shift so nobody goes into overtime each week and helping when called for assistance on the sales floor.

  8. "Challenged and trusted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in Northbrook, IL
    Current Employee - User Experience Designer in Northbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Overall, my experience at C&B has been a welcome challenge and rewarding. I feel like I'm a part of a team and contribute to a shared goal. I appreciate the welcome challenges and am trusted by my manager and peers.

    Cons

    Working remotely is one area I'd love more flexibility with, especially with kids.


  9. "Typical retail environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Lead in Chicago, IL
    Former Employee - Warehouse Lead in Chicago, IL

    I worked at Crate and Barrel part-time (More than 3 years)

    Pros

    Flexible hours, routine work, minimal demand for "over the top" tasks,
    Decent management.

    Cons

    Poor salary compensation, hours cap for weekly totals.

    Advice to Management

    I understand, it's corporate's fault.


  10. "A good place to work for a short or very long time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in McLean, VA
    Current Employee - Sales Associate in McLean, VA
    Recommends
    Positive Outlook

    I have been working at Crate and Barrel part-time (Less than a year)

    Pros

    Experienced coworkers, a fair wage, pleasant store with lots to look at and constant change.

    Cons

    Lots of goals with little incentive, lots of store specific information you need to know, rewards card is a credit card, no set schedules.

    Advice to Management

    Create more monetary based incentives instead of candy. Don't be as intimidating about mystery shopping, but stay blunt and blatantly honest.

    Crate and Barrel Response

    Feb 26, 2018 – Recruiter

    Thank you for taking the time to share your experience!

    We’re so happy to hear you love Crate!


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