Crate and Barrel Reviews | Glassdoor

Crate and Barrel Reviews

Updated February 13, 2019
1,000 reviews

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Pros
  • "Supportive and collaborative work environment where you are encouraged to lead with your strengths" (in 70 reviews)

  • "Fantastic team, great product, relaxed atmosphere (compared to other retail companies I have worked for)" (in 60 reviews)

Cons
  • "Then all of the part- time staff who want the position must be interviewed" (in 50 reviews)

  • "No chance of full time employment unless a full- timer leaves" (in 43 reviews)

More Pros and Cons

  1. "such a fun joy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lyndhurst, OH
    Current Employee - Sales Associate in Lyndhurst, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel part-time (More than a year)

    Pros

    great people, products and environment

    Cons

    you have to work 5 hours to get a break

    Advice to Management

    offer breaks every 3 hour


  2. "Great Place Great People Good pay"

    StarStarStarStarStar
    Former Employee - Stock
    Former Employee - Stock

    I worked at Crate and Barrel part-time (Less than a year)

    Pros

    Management is great, Work is steady, and pay is good

    Cons

    Some customers can be rude but that's anywhere

  3. Helpful (1)

    "Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Expert
    Current Employee - Design Expert
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Crate and Barrel full-time (More than 3 years)

    Pros

    Crate & Barrel has a wonderful work family. I know at my job location I do enjoy working with a lot of my coworkers.

    Cons

    The job is commission based. With now people buying more online you’re not only have to compete with your other associates but the website as well. I feel also that there is a lot of things coming down from corporate so just pushing the credit card or design services that is The job is commission based. With now people buying more online you’re not only have to compete with your other associates but the website as well. I feel also that there is a lot of things coming down from corporate so just pushing the credit card or design services that is putting a lot of pressure on sales associates.

    Advice to Management

    My advice not only the management but to corporate would be asked more questions to store associates. They are the ones that know what is going on with the company. Also, we have started conditioning our customers to believing that there will be a promotion every weekend. Our promotions are not competitive with our competitors. If we are not going to have great promotions stop increasing the prices of our furniture so that it becomes unattainable. In addition, reconsider promoting within the company. Your employees are dedicated and loyal. They won’t be for much longer if you keep overlooking them and de-valuing them.


  4. Helpful (2)

    "Little Progress in 403 Palo Alto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Crate and Barrel full-time

    Pros

    Friendships with co-workers
    Employee discount
    Flexible schedule
    Great products
    New management has taken some quick and easy action to boost morale - going back to 1 hour lunch breaks, catered thank you lunch, organizing and encouraging potlucks.

    Cons

    New management has not been successful so far in organizing and fixing store operations issues. New management seems complacent in this area and not an active participant especially when she's permanently fixed in her office with the radio off and oblivious to what's happening on the floor and associate calls for a manager go unanswered.

    Former management has been rehired so any chance to make progress and positive changes is pointless when they bring back managers that created more problems than solved in their department. Former management was on board during probably the worst period of associate turnover and decline in revenue.

    Operations management is non-existent. Inexperienced and brought in from another store until they leave in the Spring. Rude and sarcastic tone towards others and openly jokes about not making any effort because they're "not a lifer." The stock room is a disaster with no direction, responsibility or ownership.

    Parent/child associates are problematic. One parent shows up at will when their child is working so they can bring their child lunch and talk and distract them for the rest of their shift and getting in the way of others productivity.

    Advice to Management

    Fix the issues now during the traditionally "slow" period in retail. If you don't take advantage of this down time, it will be hopeless when sales pick up and there's no time.

    Implement a No Office policy for managers on the weekends, the busiest days of the week. Furniture and Sales associates can use the help and manager calls where customers are waiting (returns, accepting checks/large bills, price overrides) would be addressed in a timely manner.

    A No Office policy on the weekends will also enable managers to gain a better understanding of store operations and issues to make positive changes.

    Hire experienced Customer Service associates instead of pulling associates from other departments to "cover the phones."

    Keep up the hiring.

    Crate and Barrel Response

    Feb 11, 2019 – Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a... More


  5. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Positive Corporate Culture
    Collaborative Cross Functional Environment
    Sharp, Forward-Thinking Employees
    Focus on Feedback and Employee Development
    A Product Line that we are all proud to be a part of.

    Cons

    No Cons that I can think of.


  6. Helpful (1)

    "The people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock A in New York, NY
    Former Employee - Stock A in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time (More than 10 years)

    Pros

    The friendliness at the work place, discounts and some what flexibility.

    Cons

    Hours and management could be better, but sadly isn't

    Advice to Management

    Be more open minded and unionize that'll help alot of the favoritism.

    Crate and Barrel Response

    Feb 11, 2019 – Talent Acquisition Recruiter

    ​Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a... More


  7. "Merchandise Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate and Barrel part-time

    Pros

    The company offers benefits to full-time employees

    Cons

    Corporate seemed to be making an effort to make changes, often ineffective and detrimental to store employees

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Dallas, TX
    Current Employee - Assistant Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (More than a year)

    Pros

    Inspirational design, new product and customers

    Cons

    Training can sometimes be a hit or miss due to trainer.


  9. "Design , retired Art professor from EU,fashion advisory."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Creative thinking and challenge to accomplishment.

    Cons

    Finding the best way for your positive outcome.

    Advice to Management

    There’s always some greatness in the world....sunny days,great songs,people,animals,flowers and so much more. Only up to you.


  10. "Seasonal Sales Associate"

    StarStarStarStarStar
    Former Employee - Seasonal Sales Associate in King of Prussia, PA
    Former Employee - Seasonal Sales Associate in King of Prussia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel part-time (Less than a year)

    Pros

    Fun, fast paced retail job, you are helping customers decorate their homes. Helps to be interested in the product and/or home decor and decorating. Customers are pleasant. Pays well for retail. Coworkers are very friendly--many people who work there have professional backgrounds (Crate and Barrel is their second income).
    There is always something to do!

    Cons

    Job was temporary.
    Business can be slow at times because like many places they are competing with online shopping.

    Crate and Barrel Response

    Jan 28, 2019 – Recruiter

    Thank you for taking the time to share your experience!