Crate and Barrel Reviews | Glassdoor

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Crate and Barrel Reviews

Updated January 18, 2018
813 reviews

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813 Employee Reviews

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Pros
  • Great work environment, they really care about taking care of the employees (in 61 reviews)

  • Fantastic team, great product, relaxed atmosphere (compared to other retail companies I have worked for) (in 57 reviews)

Cons
  • Not always a lot of hours when working part time (in 47 reviews)

  • If you are looking for full time hours it can be challenging to receive (in 38 reviews)

More Pros and Cons

  1. "Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Crate and Barrel part-time

    Pros

    Everyone there is very friendly to work with. I really enjoyed the way everyone treats one another and when going through training they definitely make it very easy to learn. Lot of different events and they make it a point to take care of their employees.

    Cons

    There were times when it was slow and it would feel like we would be given busy work at times, but it was pretty infrequent.


  2. "Regional Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager
    Current Employee - Regional Manager
    No opinion of CEO

    I have been working at Crate and Barrel full-time (More than 10 years)

    Pros

    Great people, beautiful product and good benefit

    Cons

    Continually changing management, very little support and poor training

  3. Helpful (9)

    "Can Neela Save Crate and Barrel?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (More than 8 years)

    Pros

    Great Discount and Benefits. Still some great people out there.

    Cons

    Frequent leadership turnover makes it hard to feel secure and know where you stand. This also brings new leaders who feel like they have to prove something quickly and they act without understanding the lack of infrastructure or asking current employees for advice. Company no longer puts people first, but concentrates only on $. There has been a huge shift in culture in the last 5 years that is sad to see.

    Advice to Management

    It doesn't matter, they won't listen.

    Crate and Barrel Response

    Dec 18, 2017 – Recruiter

    Thank you for taking the time to share your experiences. We welcome an opportunity to discuss your experiences with you and will listen. Please contact our corporate offices at 847-272-2888 and ask... More


  4. "Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Associate in Cherry Hill, NJ
    Current Employee - Merchandise Associate in Cherry Hill, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (More than 10 years)

    Pros

    Each location has a very different team and management style. That being said my location has a great team. Management is supportive and tries to work with employees availability and tries to help people advance in the company. The store also has reasonable hours during holiday times unlike many other retailers.

    Cons

    If you are hired as part time it can take up to 5 years to get a fulltime position.

    Crate and Barrel Response

    Dec 26, 2017 – Recruiter

    Thank you for taking the time to share your experience!

    We’re so happy to hear you love Crate!


  5. "Merchandising Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time

    Pros

    Culture, wonderful people, caring managers, beautiful atmosphere

    Cons

    Challenging to keep up with all of the new directives coming from corporate and maintain store and service level.

    Advice to Management

    The managers are great and doing the best that they can at the store level.


  6. "customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Naperville, IL
    Current Employee - Customer Service Representative in Naperville, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    People the customer and co workers are so kind!

    Cons

    Hours too many but it can be changed

    Advice to Management

    keep up the great work

    Crate and Barrel Response

    Dec 12, 2017

    Thank you for taking the time to discuss your experiences. We welcome an opportunity to discuss your experiences with you. Please contact our corporate offices at 847-272-2888 and ask to speak to a... More


  7. Helpful (1)

    "Merchandising Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel part-time

    Pros

    Coworkers are nice. The store is beautiful. But that's about it.

    Cons

    I've been in retail for close to 10 years and I have to say that Crate & Barrel is by far the worst of them all. The pay is not nearly enough for the work they ask you to do. Upper management is a joke and have no idea what they're doing.

    Advice to Management

    Be better leaders.

    Crate and Barrel Response

    Dec 26, 2017

    Thank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you.

  8. "Full Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Associate in Las Vegas, NV
    Current Employee - Full Time Sales Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    The product is worth selling. Everything we offer is top quality, from the appliances to the fabulous value of the furniture and accessories to the great offering in the entertainment section. The transferred people have been a great help and are very knowledgeable. They have been all very willing to train and help the new staff. The corporate people who came to help set up and train were all so very kind and willing to get their hands dirty during the set up.

    Cons

    The company is very behind when it comes to what other retail giants are doing. They have no structured training but are getting there, they literally introduced a culture of training throughout the company when we were being trained and they are 55 years old. There is also a click among the seasoned which we are not allowed to be a part of.

    Advice to Management

    Never panic hire to fill numbers. There are furniture sellers that are driving business away due to the inability to train. Use the 90 day probationary period, get rid of them and put competent associates (maybe from our current associates) that can learn quicker, be savvy to the internet and who are willing to use the great resources we have. Hurry before we lose more customers!

    Crate and Barrel Response

    Dec 11, 2017

    Thank you for taking the time to discuss your experience and feedback. Please contact our Associate Relations team as we welcome an opportunity to discuss further with you.


  9. "I enjoy the work that I do."

    StarStarStarStarStar
    Current Employee - Traffic Coordinator in Northbrook, IL
    Current Employee - Traffic Coordinator in Northbrook, IL

    I have been working at Crate and Barrel full-time (Less than a year)

    Pros

    Fun, creative atmosphere. Beautiful offices, strong female leadership

    Cons

    Typical issues you run into with a retail company.


  10. "Fun Atmosphere"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Team Associate in San Diego, CA
    Former Employee - Merchandise Team Associate in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Crate and Barrel full-time (More than a year)

    Pros

    Excellent team with fun and supportive co-workers
    Great managers
    Beautiful work environment

    Cons

    Very few full-time positions available


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