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Crate and Barrel

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Crate and Barrel

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Crate and Barrel Reviews

Updated Dec 8, 2022

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Found 1,820 of over 2K reviews
3.6
59% Recommend to a Friend
52% Approve of CEO

Found 1,817 of over 2K reviews

3.6
59%
Recommend to a Friend
52%
Approve of CEO
Crate and Barrel CEO Janet Hayes (no image)
Janet Hayes
185 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management and even though most of the employees are kind there are some personalities they are very unsuitable fit for customer service.(in 136 reviews)
  • "The company does not allow for much advancement and the low pay leads to high turnover.(in 133 reviews)
  • "Too much to list with current manager.(in 82 reviews)
  • "3. There is no training concerning what to do in case of an emergency or 'event'.(in 35 reviews)
  • "poor upper management stuck in a rut(in 33 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Crate and Barrel and is not affected by filters.

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  1. 5.0
    Former Employee

    good part time job

    Sep 16, 2022 - Stock Room 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    works with school schedule and has great work environment.

    Cons

    must work at least 1 day during the weekend

    Be the first to find this review helpful

    Crate and Barrel Response

    Account Executive

    Thank you for taking the time to share your experience! We’re so happy to hear you love Crate!

  2. 5.0
    Current Employee

    Awesome place to work!

    Dec 8, 2022 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Huge inventory, amazing products, amazing team, excellent customer engagement daily/weekly/monthly recognition.

    Cons

    No full time opportunity at outlet.

    Be the first to find this review helpful
  3. Join the Crate and Barrel team
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  4. 4.0
    Former Employee, more than 1 year

    Decent company

    Dec 7, 2022 - Merchandising in Tucson, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coworkers, customer interaction was brief and manageable

    Cons

    pay, management, retail, some job duties

    Be the first to find this review helpful
  5. 3.0
    Former Employee, more than 3 years

    A great place to shop - Not to work

    Dec 7, 2022 - Sales Associate in Oakbrook Terrace, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location is convenient, quality appliances, home goods and furniture.

    Cons

    The pay is lower than most sales associates earn. Management is unorganized. The focus is on credit card applications with little to no incentive for the sales associates.

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  6. 4.0
    Former Employee, more than 1 year

    Great place to work, if there were commission pay.

    Dec 5, 2022 - Furniture Sales Associate in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture Quality products, easy to sell Organized management Flexible

    Cons

    Pay would be fair if there were any kind of commission.

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  7. 4.0
    Current Employee, more than 1 year

    Great for getting into the Industry

    Nov 30, 2022 - Seasonal Photo Studio Assistant Stylist in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A role that is actually entry-level and helps you get into the industry, which is rare for most large companies

    Cons

    Long shifts, erratic hours. Is like a contract role.

    Be the first to find this review helpful
  8. 3.0
    Former Employee, less than 1 year

    Disappointing

    Nov 4, 2022 - Sales Associate in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you’re into design, this is a great spot with a decent discount. I enjoyed boxing and wrapping products for guests. The hours were okay.

    Cons

    There’s no growth. I pleaded multiple times to become a part of the visual merchandising team, I performed tasks that would make me qualified. Yet, I was ignored. I also applied to CB2 when they opened one nearby, and because their sister companies, my application was rejected on behalf of CRATE AND BARREL…on behalf of my managers who had the audacity to sit me down and tell me that I’m “not ready” for a full time job, another way of saying I’m not good enough. Also, if you didn’t sell Crate Cards, you were given the hand and frown upon.

    Continue reading
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  9. 4.0
    Former Employee, less than 1 year

    Nice place to work

    Nov 25, 2022 - Merchandising Associate in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice place to work, management and leads are very helpful

    Cons

    Stock room efficiency is terrible making BOPS order picking harder than it needs to be.

    Continue reading
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  10. 5.0
    Current Employee

    .

    Nov 26, 2022 - Assistant Manager in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun, good leaders, great pay

    Cons

    . Retail, customers, again it’s retail

    Be the first to find this review helpful
  11. 4.0
    Current Employee, more than 1 year

    love my peers, my super, and my job, not the store mgr's approach to Improvements.

    Sep 30, 2022 -  in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    peers like to help each other dept mgr honestly cares about their staff

    Cons

    Transparency. No one know what is being passed down from corporate until store mgr dictates a new thing, no why given. Clearly he was hired by corporate to be like Corp and not the store. Also, can see the effects the politics has on mgmt, even if we do not know what the fuss is about.

    Continue reading
    1 person found this review helpful
Viewing 1 - 10 of 1,817 Reviews
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Crate and Barrel Reviews FAQs

Crate and Barrel has an overall rating of 3.6 out of 5, based on over 1,897 reviews left anonymously by employees. 59% of employees would recommend working at Crate and Barrel to a friend and 51% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Crate and Barrel employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Crate and Barrel. This rating has been stable over the past 12 months.

59% of Crate and Barrel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Crate and Barrel 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Crate and Barrel to be workplace, benefits, coworkers and the cons to be senior leadership, career development, management.

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Glassdoor has 1,897 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.