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    Crawford & Company Reviews

    Updated August 14, 2018
    279 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Crawford & Company President and Chief Executive Officer Harsha V. Agadi
    Harsha V. Agadi
    71 Ratings

    279 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • "No work life balance in sight here" (in 9 reviews)

    • "Low pay compared to other organizations in the industry" (in 12 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (3)

      "Values-Based Leadership and Positive Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

      Cons

      N/A Crawford & Company is a great place to work!

      Advice to Management

      N/A

    2. "Great Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior in Chicago, IL
      Current Employee - Senior in Chicago, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      Innovative leaders, flat management structure, incredible on-the-job training, cutting edge technology

      Cons

      old-school industry, demanding quality benchmarks

      3. Join the Crawford & Company team
      See Our Latest Jobs

    3. "Adjuster"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Positive messaging at new employee training in Atlanta. I felt very welcome and part of something really dynamic. The training is part of the One Crawford emphasis. I now understand all the different parts of this Company and am excited to be a part of Crawford.

      Cons

      None yet but I am admittedly a new employee. But the environment has been extremely welcoming and positive.

      Advice to Management

      Your new employee orientation is spot on. Excellent presentations by your leaders.

    4. "Good company"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Atlanta, GA
      Former Employee - Anonymous Employee in Atlanta, GA

      I worked at Crawford & Company part-time (More than a year)

      Pros

      Benefits are good, 10 vac days plus 2 personal holidays and sick days.

      Cons

      Poor management, favoritism and unfair treatment of employees.

    5. "Salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Neutral Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time

      Pros

      Flex time, company car, great benefits

      Cons

      only con is Low pay

      Advice to Management

      high turnover is due to low pay

    6. Helpful (1)

      "Claims Adjuster"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Alexandria, VA
      Former Employee - Anonymous Employee in Alexandria, VA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Crawford & Company full-time (More than a year)

      Pros

      Lots of opportunities to move up.

      Cons

      Salaries well below industry average

    7. "Claim Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Crawford & Company full-time

      Pros

      A lot of room for growth

      Cons

      They could provide better training

      Crawford & Company Response

      Jul 6, 2018 – Human Resources Director

      Thank you for taking the time to provide us with your feedback. I’m sorry to hear your experience at Crawford did not match our intentions of being the best place you’ve ever worked.

      We have... More

    8. "Terrible place to work! Stay away unless you are desperate!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Multi Line Field Adjuster in Indianapolis, IN
      Current Employee - Multi Line Field Adjuster in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      Work from home if you are field adjuster. Relatively flexible scheduling.

      Cons

      Pay is not competitive at all....working for a competitor now making almost double!! Horrific management, top down and confrontational. Middle managers are useless and do nothing but complain about upper management but are too afraid to speak out. Terrible IT department, terrible upper and middle upper management, they do not value field adjusters and therefore field adjusters just go through motions until a better opportunity is found.

      Advice to Management

      It’s pointless to advise this management team...they know everything :). Entire upper management team would need to be flushed out....they are out of ideas.

    9. "Room for Improvement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time

      Pros

      You must be savvy if you want to move up in the ranks. An adjuster has to take advantage of the on-line training available and be able to make time (during their personal time) to do this training. Crawford will pay for classes like AIC and even CPCU for adjusters that show the skill set and promise to move up.

      Cons

      Little work/life balance for adjusters and management. A typical adjuster work week is 50 to 60 hours per week if they want to meet their production goals and be time on their reports.

      Advice to Management

      Be careful with the We Go Look Model and the way you present it to our clients. Do not forget the heart and soul of this company are your licensed adjusters. Do not give fast yet mediocre service to our clients. This is not a fast food restaurant. Crawford is this first Independent Claims Adjusting firm of its kind. Let's make sure that quality remains the top priority.

    10. "Great Leadership Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (Less than a year)

      Pros

      creative and innovative leadership team
      growing emphasis on employee engagement and satisfaction
      empowered to get my job done

      Cons

      pace of work is exceptionally fast

      Advice to Management

      Keep moving forward!

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