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    Crawford & Company Reviews

    Updated October 20, 2018
    289 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Crawford & Company President and Chief Executive Officer Harsha V. Agadi
    Harsha V. Agadi
    78 Ratings

    289 Employee Reviews

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    Pros
    Cons

    • "Work Life balance is non existent" (in 10 reviews)

    • "Low pay compared to other organizations in the industry" (in 14 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (4)

      "Values-Based Leadership and Positive Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

      Cons

      N/A Crawford & Company is a great place to work!

      Advice to Management

      N/A

    2. "Great place. Sound strategy"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (More than a year)

      Pros

      Transforming the company
      Leading the way in innovation
      Creating culture of transparency
      Communication from executive mgmt

      Cons

      Some long term folks who do not want to change
      Many employees disconnected from reality of the market

      Advice to Management

      Get rid of low performers and people who are constantly bringing down morale. Lots of good things going, keep them going

      3. Join the Crawford & Company team
      See Our Latest Jobs

    3. "Best for low to mid-level adjusters"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Adjuster in Oregon City, OR
      Current Employee - General Adjuster in Oregon City, OR
      No opinion of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      Exposure to plenty of clients. Minimal personal expenditure.

      Cons

      Turn and burn adjusting. Little room for the intermediate level losses that attract general adjusters.

      Advice to Management

      Structure the base salary better and provide a better commission to seasoned adjusters who tackle more complicated files.

    4. "Some good, some bad. Mediocre overall."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Field Claims Adjuster in Renton, WA
      Former Employee - Senior Field Claims Adjuster in Renton, WA
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Crawford & Company full-time (Less than a year)

      Pros

      Work from home. Vacation, 3 paid personal holidays, sick leave. Experienced supervisors. Independence. Clear goals: bill $15,000 per month to insurance clients and you will be a golden child for this employer. How you get there is your own business. No mushy 'behavior-based' performance reviews trendy with some other employers.
      Option of salary or a 35% commission--definitely start with salary.
      There is a small core of highly tenured staff.
      The CEO has a clear head on his shoulders.

      Cons

      High workload. Many hours beyond 40 for middle class pay. Lots of travel time/miles between appointments makes it difficult to meet production targets. Constant turnover makes it hard for the company to maintain adjusters where they are most needed geographically. Company maintains flat-rate agreements with poor-paying clients such as The Hartford and Encompass. The hiring manager expressed a willingness to overbill clients when he was himself an adjuster in order to meet production targets (i.e. charge for 0.4 hours when the task only took you 0.2 hours, repeatedly). This caused me to wonder about his integrity. I then began to wonder how many other employees had heard that same pep talk and may have decided it would OK with him for them to bill more time than they actually took in order to make that $15,000 mark that was the difference between success and loserhood.

      Advice to Management

      Pay more to keep employees longer. Tenured employees can help Crawford get out of the 'middle-of-the-pack' status it now occupies with clients. Maybe settle for a 25 percent profit margin instead of 30 percent so you can pay and keep employees. Get rid of The Hartford and Encompass. Why accept $100 from Encompass for work that is $248 or $350 from First American or Amica? The low-billers expect Crawford to do work that isn't profitable. That's unfair to the commissioned employees and stupid for the company. Definitely push the work-from-home and commission angles--the financial opportunity is there for employees who work for it. Pay more---employees who work hard enough to succeed at Crawford can work just as hard elsewhere but get paid more.

    5. "Good compensation package"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Approves of CEO

      I have been working at Crawford & Company full-time

      Pros

      H M O coverage is good.

      Cons

      Work load can be overwelming

    6. "Adjuster"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      Positive messaging at new employee training in Atlanta. I felt very welcome and part of something really dynamic. The training is part of the One Crawford emphasis. I now understand all the different parts of this Company and am excited to be a part of Crawford.

      Cons

      None yet but I am admittedly a new employee. But the environment has been extremely welcoming and positive.

      Advice to Management

      Your new employee orientation is spot on. Excellent presentations by your leaders.

    7. Helpful (2)

      "Very Low Pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Finance in Atlanta, GA
      Current Employee - Finance in Atlanta, GA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time (More than a year)

      Pros

      Good benefits and room for growth

      Cons

      Very very low pay. Expect a pay cut and no room for negotiation.

      Advice to Management

      Offer better salaries and work from home option.

    8. Helpful (1)

      "Good company"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Atlanta, GA
      Former Employee - Anonymous Employee in Atlanta, GA

      I worked at Crawford & Company part-time (More than a year)

      Pros

      Benefits are good, 10 vac days plus 2 personal holidays and sick days.

      Cons

      Poor management, favoritism and unfair treatment of employees.

    9. "Salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Neutral Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time

      Pros

      Flex time, company car, great benefits

      Cons

      only con is Low pay

      Advice to Management

      high turnover is due to low pay

    10. Helpful (6)

      "Company in Turmoil"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Management in Atlanta, GA
      Former Employee - Management in Atlanta, GA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Crawford & Company full-time (More than a year)

      Pros

      The business supports a needed commodity in the market
      WGL offers an exceptional model to future growth
      There are good people here

      Cons

      Leadership
      Lack of Investment to enable long term change
      Company does not embrace change, and change is very slow to occur
      Poor revenue growth
      Lack of Vision
      Lack of Back Office support
      Archaic systems of record
      Non-Sustainable resource cuts

      Advice to Management

      Create and invest in a long term transformation budget
      Transition your cost centers to value centers
      Make One Crawford a reality through the above points
      Remove business line decisions and make decisions from a One Crawford perspective
      All investments should have an associated business case and benefit plan (ROI) - track it
      Improve the user experience
      Value people through succession planning and growth opportunities

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