Crawford & Company Reviews
Updated May 22, 2022
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Found 590 of over 678 reviews
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Top Review Highlights by Sentiment
Pros
- "Absolutely none this year: Maybe ability to work from home because of the pandemic?" (in 22 reviews)
Cons
- "There are too many managers that are solely focused on policy and not good adjusting." (in 15 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Crawford & Company and is not affected by filters.
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- Former Employee, less than 1 year★★★★★Featured Review
Pros
Work Remote Supportive team members Awesome resources
Cons
Large claim pending. (Not really a con, its claims)
Continue readingThank you for your review!
- Current Employee, more than 3 years★★★★★
Pros
great pay, choose hours, company car, cell phone
Cons
long hours, metrics are important and can be difficult to hit.
- Current Employee, more than 10 years★★★★★
Pros
Flexible schedule and work remotely
Cons
Either too much work assigned followed by not enough
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Recent investment in training and development and in new technology to support adjusters; a handful of good leaders working to change what has historically been very toxic
Cons
Too many old leaders set in their ways; too much favoritism; certain teams held to extremely high standards while others don't seem to be accountable at all
Continue reading - Current Employee, more than 5 years★★★★★
Pros
Aside from finding the role interesting, the department Manager has my greatest respect and is one of the best, if not the best Managers I have worked for. He is very active in assisting his front line managers and their team members. He is quick to offer praise that doesn't feel superficial. When he needs to become involved in a "training opportunity" he is candid, but kind, fair, and willing to help. He listens and does all he can to understand and relate to everyone in his department.
Cons
The department itself is undergoing major improvements under his lead. As with any change there are growing pains and work to correct bad habits. This can be frustrating when trying to learn the role with an outsiders perspective, vs. "How we always handle it". Burnout in the role is a danger on a daily basis. These is the primary reason I did not give five stars. I certainly anticipate this to improve as procedures are better outlined, more Coordinators are hired and additional training is created.
Continue reading - Former Employee, more than 8 years★★★★★
Pros
Hard to find any. Salary, but you work much harder for it.
Cons
The amount of hours you're expected to work.
Continue reading - Current Employee★★★★★
Pros
good benefits, if you can do claims, pretty much left alone
Cons
they tried to have a single rep handle BI, Litigation, Total Loss, regular vehicle claims/repairs, coverage issues, property liability, Med Pay....yeah one month of that I was gone. I had 14 years of claims experience and no way one rep can handle those disciplines well all at once, especially total loss and Lit, does not gel
- Former Employee, more than 1 year★★★★★
Pros
Work life balance Relaxed work attire Great Work Colleagues
Cons
Compensation Not being able to work remotely
Crawford & Company Response
Marketing Communications Coordinator
Thank you for your review! Every office, region and team has different requirements for remote working. We're sorry to hear it didn't work out this time!
- Current Employee★★★★★
Pros
Good company to work for, very flexible and understanding; great managers and work atmosphere while working remotely as well. there is a 2$ shift premium after 5pm which brings the hourly wage to 20$/hr
Cons
Schedule is evenings and every weekend, with no flexibility on the weekends. They said that the shift premium applied to the whole weekend, only to find out after the hiring process that it is only on Saturdays... they say the whole weekend to try and recruit people.
Continue reading - Current Employee★★★★★
Pros
-Work independently -Flexible scheduling -Room for growth
Cons
-Pay could be higher -Heavy workload -Can be overwhelming at times
Crawford & Company Response
Marketing Communications Coordinator
Thank you for your review!
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Crawford & Company Reviews FAQs
Crawford & Company has an overall rating of 3.6 out of 5, based on over 678 reviews left anonymously by employees. 68% of employees would recommend working at Crawford & Company to a friend and 65% have a positive outlook for the business. This rating has been stable over the past 12 months.
68% of Crawford & Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Crawford & Company 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Crawford & Company to be benefits, coworkers, career development and the cons to be culture, management, compensation.
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Crawford & Company Response
Marketing Communications Coordinator