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    Crawford & Company Reviews

    Updated June 15, 2018
    270 reviews

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    Full-timePart-time
    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Crawford & Company President and Chief Executive Officer Harsha V. Agadi
    Harsha V. Agadi
    66 Ratings

    270 Employee Reviews

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    Pros
    Cons

    • "No work life balance in sight here" (in 9 reviews)

    • "Low pay compared to other organizations in the industry" (in 11 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (2)

      "Values-Based Leadership and Positive Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

      Cons

      N/A Crawford & Company is a great place to work!

      Advice to Management

      N/A

    2. "Great Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior in Chicago, IL
      Current Employee - Senior in Chicago, IL
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      Innovative leaders, flat management structure, incredible on-the-job training, cutting edge technology

      Cons

      old-school industry, demanding quality benchmarks

      3. Join the Crawford & Company team
      See Our Latest Jobs

    3. "Great Leadership Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time (Less than a year)

      Pros

      creative and innovative leadership team
      growing emphasis on employee engagement and satisfaction
      empowered to get my job done

      Cons

      pace of work is exceptionally fast

      Advice to Management

      Keep moving forward!

    4. "Room for Improvement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Crawford & Company full-time

      Pros

      You must be savvy if you want to move up in the ranks. An adjuster has to take advantage of the on-line training available and be able to make time (during their personal time) to do this training. Crawford will pay for classes like AIC and even CPCU for adjusters that show the skill set and promise to move up.

      Cons

      Little work/life balance for adjusters and management. A typical adjuster work week is 50 to 60 hours per week if they want to meet their production goals and be time on their reports.

      Advice to Management

      Be careful with the We Go Look Model and the way you present it to our clients. Do not forget the heart and soul of this company are your licensed adjusters. Do not give fast yet mediocre service to our clients. This is not a fast food restaurant. Crawford is this first Independent Claims Adjusting firm of its kind. Let's make sure that quality remains the top priority.

    5. Helpful (2)

      "Finance Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Crawford & Company full-time

      Pros

      Some coworkers are knowledgeable and helpful, but not many. Location is okay.

      Cons

      Turnover is atrocious at this company. There's a new group coming in every couple of months. Management is clueless and doesn't care to keep employees. You are just another number there. Morale is very low and everyone is looking for a way to get out. I hate to say it, but race is a factor on if you will succeed or not. Black managers look after their black employees, white managers look after white employees and so on. Pay is also terrible, they will try to low-ball you. DO NOT WORK HERE! According to the employee survey, only 14% of employees would recommend this place as a "good place to work".

      Advice to Management

      Treat employees better.

    6. Helpful (1)

      "Sales executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Crawford & Company full-time (More than 5 years)

      Pros

      Flexible schedule, good work/life balance

      Cons

      Management was difficult to work with

    7. Helpful (3)

      "IT employees are still terrific that they are next"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Software Engineer in Atlanta, GA
      Current Employee - Senior Software Engineer in Atlanta, GA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Crawford & Company full-time (More than 10 years)

      Pros

      Work from home. ok benefits. 401K. nice new building. Good dental. Some good team mates. Nice cafeteria. State of the art reception area.

      Cons

      They basically replaced one narcissistic CIO w/ another one. Employees are still terrified that they are next on the chopping block. Mgmt is still icy and overlook great employees. Instead they hire contractors to introduce new software then have the more smart reliable employees support the application. No current long term employees are doing real development just support. I advise remaining employees to stay up on your skills new technology and certs instead of being comfortable due to number of years there. Unless you are mgmt favorite you won't get any good raises or perks of working from home daily or working remotely on "vacation" even though you work harder and don't have martial issues. Never seen anything like it.

      Advice to Management

      Stop showing favoritism. Pay for your faithful dedicated and reliable employees to learn new software instead of paying tons of money for contractors duh

    8. "HRIS Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - HRIS Coordinator in Atlanta, GA
      Former Employee - HRIS Coordinator in Atlanta, GA
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Crawford & Company full-time (More than a year)

      Pros

      Exposure to C-Suite. Gained a lot of valuable experience working in such a small HR department.

      Cons

      Very old company and not adaptable to change in the market. Very old workforce. Pay is low compared to market unless you were an adjuster. Adjusters were praised. Couldn't work from home. Only select few could.

    9. Helpful (2)

      "Sr. Property Adjuster"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Crawford & Company full-time (Less than a year)

      Pros

      Zero. RUN, RUN FAST!!!!!!!

      Cons

      Everything. Lots and lots of internet tough guys that live and die by Xactimate. Think they know everything, don't know jack.

      Pay, awful. 20% less than industry standard.

      KPI? hilarious. what a joke. QR / QA Team? complete internet tough guys.

      Advice to Management

      burn

    10. "Business Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Analyst in Atlanta, GA
      Current Employee - Business Analyst in Atlanta, GA
      Recommends
      Positive Outlook

      I have been working at Crawford & Company full-time (More than 3 years)

      Pros

      Great environment and work life balance

      Cons

      Low to no career development

      Advice to Management

      Listen to your direct reports and suggestions from frontline employees

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