Crawford & Company Reviews | Glassdoor

Crawford & Company Reviews

Updated October 20, 2018
289 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Crawford & Company President and Chief Executive Officer Harsha V. Agadi
Harsha V. Agadi
78 Ratings

289 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work Life balance is non existent" (in 10 reviews)

  • "Low pay compared to other organizations in the industry" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Values-Based Leadership and Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

    Cons

    N/A Crawford & Company is a great place to work!

    Advice to Management

    N/A


  2. "Great place. Sound strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Transforming the company
    Leading the way in innovation
    Creating culture of transparency
    Communication from executive mgmt

    Cons

    Some long term folks who do not want to change
    Many employees disconnected from reality of the market

    Advice to Management

    Get rid of low performers and people who are constantly bringing down morale. Lots of good things going, keep them going

  3. "Best for low to mid-level adjusters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Adjuster in Oregon City, OR
    Current Employee - General Adjuster in Oregon City, OR
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    Exposure to plenty of clients. Minimal personal expenditure.

    Cons

    Turn and burn adjusting. Little room for the intermediate level losses that attract general adjusters.

    Advice to Management

    Structure the base salary better and provide a better commission to seasoned adjusters who tackle more complicated files.


  4. "Some good, some bad. Mediocre overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Claims Adjuster in Renton, WA
    Former Employee - Senior Field Claims Adjuster in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crawford & Company full-time (Less than a year)

    Pros

    Work from home. Vacation, 3 paid personal holidays, sick leave. Experienced supervisors. Independence. Clear goals: bill $15,000 per month to insurance clients and you will be a golden child for this employer. How you get there is your own business. No mushy 'behavior-based' performance reviews trendy with some other employers.
    Option of salary or a 35% commission--definitely start with salary.
    There is a small core of highly tenured staff.
    The CEO has a clear head on his shoulders.

    Cons

    High workload. Many hours beyond 40 for middle class pay. Lots of travel time/miles between appointments makes it difficult to meet production targets. Constant turnover makes it hard for the company to maintain adjusters where they are most needed geographically. Company maintains flat-rate agreements with poor-paying clients such as The Hartford and Encompass. The hiring manager expressed a willingness to overbill clients when he was himself an adjuster in order to meet production targets (i.e. charge for 0.4 hours when the task only took you 0.2 hours, repeatedly). This caused me to wonder about his integrity. I then began to wonder how many other employees had heard that same pep talk and may have decided it would OK with him for them to bill more time than they actually took in order to make that $15,000 mark that was the difference between success and loserhood.

    Advice to Management

    Pay more to keep employees longer. Tenured employees can help Crawford get out of the 'middle-of-the-pack' status it now occupies with clients. Maybe settle for a 25 percent profit margin instead of 30 percent so you can pay and keep employees. Get rid of The Hartford and Encompass. Why accept $100 from Encompass for work that is $248 or $350 from First American or Amica? The low-billers expect Crawford to do work that isn't profitable. That's unfair to the commissioned employees and stupid for the company. Definitely push the work-from-home and commission angles--the financial opportunity is there for employees who work for it. Pay more---employees who work hard enough to succeed at Crawford can work just as hard elsewhere but get paid more.


  5. "Good compensation package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Crawford & Company full-time

    Pros

    H M O coverage is good.

    Cons

    Work load can be overwelming


  6. "Adjuster"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive messaging at new employee training in Atlanta. I felt very welcome and part of something really dynamic. The training is part of the One Crawford emphasis. I now understand all the different parts of this Company and am excited to be a part of Crawford.

    Cons

    None yet but I am admittedly a new employee. But the environment has been extremely welcoming and positive.

    Advice to Management

    Your new employee orientation is spot on. Excellent presentations by your leaders.


  7. Helpful (2)

    "Very Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Atlanta, GA
    Current Employee - Finance in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Good benefits and room for growth

    Cons

    Very very low pay. Expect a pay cut and no room for negotiation.

    Advice to Management

    Offer better salaries and work from home option.

  8. Helpful (1)

    "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Crawford & Company part-time (More than a year)

    Pros

    Benefits are good, 10 vac days plus 2 personal holidays and sick days.

    Cons

    Poor management, favoritism and unfair treatment of employees.


  9. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time

    Pros

    Flex time, company car, great benefits

    Cons

    only con is Low pay

    Advice to Management

    high turnover is due to low pay


  10. Helpful (6)

    "Company in Turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Atlanta, GA
    Former Employee - Management in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Crawford & Company full-time (More than a year)

    Pros

    The business supports a needed commodity in the market
    WGL offers an exceptional model to future growth
    There are good people here

    Cons

    Leadership
    Lack of Investment to enable long term change
    Company does not embrace change, and change is very slow to occur
    Poor revenue growth
    Lack of Vision
    Lack of Back Office support
    Archaic systems of record
    Non-Sustainable resource cuts

    Advice to Management

    Create and invest in a long term transformation budget
    Transition your cost centers to value centers
    Make One Crawford a reality through the above points
    Remove business line decisions and make decisions from a One Crawford perspective
    All investments should have an associated business case and benefit plan (ROI) - track it
    Improve the user experience
    Value people through succession planning and growth opportunities


Showing 289 of 305 reviews
Reset Filters