Crawford & Company Reviews

Pros

The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

Advice to Management

N/A

Pros

Transforming the company
Leading the way in innovation
Creating culture of transparency
Communication from executive mgmt

Advice to Management

Get rid of low performers and people who are constantly bringing down morale. Lots of good things going, keep them going

Pros

Nice People
Good HR Dept
Industry Education

Advice to Management

I worked for Crawford for 12 years in Accounts Receivable and Collections. I avoided 3 "consolidation" lay offs due to management fighting to keep me and finding creative ways to keep me on. Even if that mean sending me to Crawford University to get me an "adjuster" title instead of "administration". They saw my potential, strengths and built the platform for what is my successful accounting career today. I have Crawford to thank for that! I got lucky and had awesome managers for the bulk of my tenure with the company. That's a big part of it. There was bad management there as well. So its wasn't all sunshine and rainbows.
There were lay offs, consolidations and hiring freezes over the years. You kept your head low, held your breath, did your job and hoped the "title" bracket you fell under wasn't effected.
The salaries are low. People either settle in, get comfortable and stay a long time or learn what they can and move on. Annual increases were 2% with a good performance review. Only way to make substantially more money was a promotion. Over my tenure every position they gave me was considered a "lateral" move.
Benefits were awesome when I started but over the years the medical plans got bad, and cost went up. But PTO, Sick time, vision, dental, 401K were all there. Company was VERY supportive when one of my parents became terminally ill and I had to go on FMLA to care for them.I had several unexpected deaths in the family and I was given then time I needed to handle those situations. If employees had medical or personal issues the company was supportive and made changes to assist them when necessary. HR Dept was awesome.
Crawford is notorious for hiring young college graduates. Training them the tricks of the trade. They either stay on or move on in their careers having established experience and knowledge in the industry.
People generally were really nice to work with. I miss a lot of my co-workers and friends I made over the years.
It's a large corporation company so be ready to be a "number". But work hard, produce and your potential will be noticed. Possibly taken advantage of if you are not careful.
It's a great company if you are looking to settle in and put down roots or get into the insurance industry and learn. You just won't make a lot of money. Its a typical "corporate" setting.
But you gotta start somewhere and Crawford is a good building block to have in a career!

Pros

Exposure to plenty of clients. Minimal personal expenditure.

Advice to Management

Structure the base salary better and provide a better commission to seasoned adjusters who tackle more complicated files.

Pros

Compensation was within reason for the position I was hired for

Advice to Management

When there is > 150% turnover in a single Finance/Accounting department due to a single Manager, make the needed change instead of losing highly qualified people. In the meantime, I won't be holding my breath.

Pros

Work from home. Vacation, 3 paid personal holidays, sick leave. Experienced supervisors. Independence. Clear goals: bill $15,000 per month to insurance clients and you will be a golden child for this employer. How you get there is your own business. No mushy 'behavior-based' performance reviews trendy with some other employers.
Option of salary or a 35% commission--definitely start with salary.
There is a small core of highly tenured staff.
The CEO has a clear head on his shoulders.

Advice to Management

Pay more to keep employees longer. Tenured employees can help Crawford get out of the 'middle-of-the-pack' status it now occupies with clients. Maybe settle for a 25 percent profit margin instead of 30 percent so you can pay and keep employees. Get rid of The Hartford and Encompass. Why accept $100 from Encompass for work that is $248 or $350 from First American or Amica? The low-billers expect Crawford to do work that isn't profitable. That's unfair to the commissioned employees and stupid for the company. Definitely push the work-from-home and commission angles--the financial opportunity is there for employees who work for it. Pay more---employees who work hard enough to succeed at Crawford can work just as hard elsewhere but get paid more.

Pros

H M O coverage is good.

Pros

Sometimes they can be flexible with schedule changes depending on how many open positions they have but that shouldn’t be a problem because on average 5 people quit per month, if not more.

Advice to Management

CHANGE ALL MANAGEMENT!!

Pros

Benefits are good, 10 vac days plus 2 personal holidays and sick days.

Pros

Good benefits and room for growth

Advice to Management

Offer better salaries and work from home option.