Crawford & Company Reviews | Glassdoor

Crawford & Company Reviews

Updated February 15, 2019
312 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Crawford & Company President and Chief Executive Officer Harsha V. Agadi
Harsha V. Agadi
85 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Establishing a fair work/life balance whilst maintaining compliance and managing the workload is near impossible" (in 11 reviews)

  • "Very high turnover rate for this office" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Values-Based Leadership and Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

    Cons

    N/A Crawford & Company is a great place to work!

    Advice to Management

    N/A


  2. "Crawford GTS is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive General Adjuster in Los Angeles, CA
    Current Employee - Executive General Adjuster in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than 10 years)

    Pros

    Excellent leadership. Positive, supportive teamwork. Best in class compensation, benefits and management style.

    Cons

    Auto allowance is low for the industry.

    Advice to Management

    Keep up the good work

  3. "Needs Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Top-level management is accessible to employees. Everyone has an opportunity to have their voice heard by the C-suite.

    Cons

    Business systems are a mess. Though I think the plan is to put everything together in one or a few places, significant progress has to be made for the company to function as a cohesive unit. Managers and directors make theoretical propositions for software functionality without consulting end users, which compounds the problem.

    Advice to Management

    Focus on business processes and streamlining roles before anything else, especially before trying to automate them or offshore them. Think of intangible costs & benefits of monetary decisions in ROI calculations and discussions (employee morale, functionality of systems, cost vs. benefit of starting over, etc.).


  4. "Crawford gets it done!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Adjuster in New York, NY
    Current Employee - Property Adjuster in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Great claims programs for Carriers!

    Cons

    Nothing to complain about so far!


  5. "Work, work, work"

    StarStarStarStarStar
    Current Employee - Billing Specialist in Dunwoody, GA
    Current Employee - Billing Specialist in Dunwoody, GA
    Doesn't Recommend

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    None that i can think og

    Cons

    All work, no pay, no fun

    Advice to Management

    You have good people there...PAY THEM!

    Crawford & Company Response

    Feb 12, 2019 – Human Resources Manager

    Thank you for taking time out of your day to provide us with your feedback. Our intention is to be one of the best places you’ve ever worked and I’m sorry to hear your experience does not match our... More


  6. "Inside Property Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Crawford & Company full-time

    Pros

    They are very supportive and I never had any issues with them,

    Cons

    They do not have a local office


  7. "Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Crawford & Company full-time (More than 5 years)

    Pros

    Good place to reestablish career

    Cons

    Limited job growth and pay

    Advice to Management

    Stop blatant favoritism

    Crawford & Company Response

    Feb 12, 2019 – Human Resources Manager

    Thank you for taking the time to provide us your feedback.
    Crawford & Company has worked hard to create a culture where employees can achieve their professional and personal goals through... More

  8. Helpful (1)

    "Outsourcing jobs overseas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Crawford & Company full-time

    Pros

    Pay was good at first

    Cons

    No training on job duties


  9. Helpful (2)

    "Good Place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Schaumburg, IL
    Former Employee - Accounts Receivable in Schaumburg, IL

    I worked at Crawford & Company full-time (More than 8 years)

    Pros

    Nice People
    Good HR Dept
    Industry Education

    Cons

    Low Salaries
    You are a small fish in a big pond
    Minimal Career Advancement

    Advice to Management

    I worked for Crawford for 12 years in Accounts Receivable and Collections. I avoided 3 "consolidation" lay offs due to management fighting to keep me and finding creative ways to keep me on. Even if that mean sending me to Crawford University to get me an "adjuster" title instead of "administration". They saw my potential, strengths and built the platform for what is my successful accounting career today. I have Crawford to thank for that! I got lucky and had awesome managers for the bulk of my tenure with the company. That's a big part of it. There was bad management there as well. So its wasn't all sunshine and rainbows.
    There were lay offs, consolidations and hiring freezes over the years. You kept your head low, held your breath, did your job and hoped the "title" bracket you fell under wasn't effected.
    The salaries are low. People either settle in, get comfortable and stay a long time or learn what they can and move on. Annual increases were 2% with a good performance review. Only way to make substantially more money was a promotion. Over my tenure every position they gave me was considered a "lateral" move.
    Benefits were awesome when I started but over the years the medical plans got bad, and cost went up. But PTO, Sick time, vision, dental, 401K were all there. Company was VERY supportive when one of my parents became terminally ill and I had to go on FMLA to care for them.I had several unexpected deaths in the family and I was given then time I needed to handle those situations. If employees had medical or personal issues the company was supportive and made changes to assist them when necessary. HR Dept was awesome.
    Crawford is notorious for hiring young college graduates. Training them the tricks of the trade. They either stay on or move on in their careers having established experience and knowledge in the industry.
    People generally were really nice to work with. I miss a lot of my co-workers and friends I made over the years.
    It's a large corporation company so be ready to be a "number". But work hard, produce and your potential will be noticed. Possibly taken advantage of if you are not careful.
    It's a great company if you are looking to settle in and put down roots or get into the insurance industry and learn. You just won't make a lot of money. Its a typical "corporate" setting.
    But you gotta start somewhere and Crawford is a good building block to have in a career!


  10. Helpful (1)

    "Great place. Sound strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Transforming the company
    Leading the way in innovation
    Creating culture of transparency
    Communication from executive mgmt

    Cons

    Some long term folks who do not want to change
    Many employees disconnected from reality of the market

    Advice to Management

    Get rid of low performers and people who are constantly bringing down morale. Lots of good things going, keep them going