Crawford & Company Reviews | Glassdoor

Crawford & Company Reviews

Updated December 6, 2018
301 reviews

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3.0
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Crawford & Company President and Chief Executive Officer Harsha V. Agadi
Harsha V. Agadi
83 Ratings

Employee Reviews

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Pros
Cons
  • "Work Life balance is non existent" (in 10 reviews)

  • "Very high turnover rate for this office" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Values-Based Leadership and Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

    Cons

    N/A Crawford & Company is a great place to work!

    Advice to Management

    N/A


  2. Helpful (1)

    "Great place. Sound strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Transforming the company
    Leading the way in innovation
    Creating culture of transparency
    Communication from executive mgmt

    Cons

    Some long term folks who do not want to change
    Many employees disconnected from reality of the market

    Advice to Management

    Get rid of low performers and people who are constantly bringing down morale. Lots of good things going, keep them going

  3. "Good Place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Schaumburg, IL
    Former Employee - Accounts Receivable in Schaumburg, IL

    I worked at Crawford & Company full-time (More than 8 years)

    Pros

    Nice People
    Good HR Dept
    Industry Education

    Cons

    Low Salaries
    You are a small fish in a big pond
    Minimal Career Advancement

    Advice to Management

    I worked for Crawford for 12 years in Accounts Receivable and Collections. I avoided 3 "consolidation" lay offs due to management fighting to keep me and finding creative ways to keep me on. Even if that mean sending me to Crawford University to get me an "adjuster" title instead of "administration". They saw my potential, strengths and built the platform for what is my successful accounting career today. I have Crawford to thank for that! I got lucky and had awesome managers for the bulk of my tenure with the company. That's a big part of it. There was bad management there as well. So its wasn't all sunshine and rainbows.
    There were lay offs, consolidations and hiring freezes over the years. You kept your head low, held your breath, did your job and hoped the "title" bracket you fell under wasn't effected.
    The salaries are low. People either settle in, get comfortable and stay a long time or learn what they can and move on. Annual increases were 2% with a good performance review. Only way to make substantially more money was a promotion. Over my tenure every position they gave me was considered a "lateral" move.
    Benefits were awesome when I started but over the years the medical plans got bad, and cost went up. But PTO, Sick time, vision, dental, 401K were all there. Company was VERY supportive when one of my parents became terminally ill and I had to go on FMLA to care for them.I had several unexpected deaths in the family and I was given then time I needed to handle those situations. If employees had medical or personal issues the company was supportive and made changes to assist them when necessary. HR Dept was awesome.
    Crawford is notorious for hiring young college graduates. Training them the tricks of the trade. They either stay on or move on in their careers having established experience and knowledge in the industry.
    People generally were really nice to work with. I miss a lot of my co-workers and friends I made over the years.
    It's a large corporation company so be ready to be a "number". But work hard, produce and your potential will be noticed. Possibly taken advantage of if you are not careful.
    It's a great company if you are looking to settle in and put down roots or get into the insurance industry and learn. You just won't make a lot of money. Its a typical "corporate" setting.
    But you gotta start somewhere and Crawford is a good building block to have in a career!


  4. "Best for low to mid-level adjusters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Adjuster in Oregon City, OR
    Current Employee - General Adjuster in Oregon City, OR
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    Exposure to plenty of clients. Minimal personal expenditure.

    Cons

    Turn and burn adjusting. Little room for the intermediate level losses that attract general adjusters.

    Advice to Management

    Structure the base salary better and provide a better commission to seasoned adjusters who tackle more complicated files.


  5. Helpful (2)

    "Company is a revolving door due to poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crawford & Company full-time

    Pros

    Compensation was within reason for the position I was hired for

    Cons

    My direct manager does not know how to manage. When there is a 150% voluntary attrition rate within 12 months in one of the Accounting/Finance departments, you would assume that Senior Management would realize that there is a Manager issue instead of letting consistently good people leave the company. Obviously , with the manager in question still there and highly competent employees leaving as quickly as they are hired, Senior Management has missed the boat.

    Training is non existent as I was told to take orientation next year, when I would have almost two years with the company already.

    Communication is pathetic.

    Advice to Management

    When there is > 150% turnover in a single Finance/Accounting department due to a single Manager, make the needed change instead of losing highly qualified people. In the meantime, I won't be holding my breath.

    Crawford & Company Response

    Nov 2, 2018 – Human Resources Manager

    To assess turnover and retention, Crawford & Company conducts exit interviews with employees who voluntarily resign. Our intention is to gain insight into their experiences, both good and bad, to... More


  6. Helpful (1)

    "Some good, some bad. Mediocre overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Claims Adjuster in Renton, WA
    Former Employee - Senior Field Claims Adjuster in Renton, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Crawford & Company full-time (Less than a year)

    Pros

    Work from home. Vacation, 3 paid personal holidays, sick leave. Experienced supervisors. Independence. Clear goals: bill $15,000 per month to insurance clients and you will be a golden child for this employer. How you get there is your own business. No mushy 'behavior-based' performance reviews trendy with some other employers.
    Option of salary or a 35% commission--definitely start with salary.
    There is a small core of highly tenured staff.
    The CEO has a clear head on his shoulders.

    Cons

    High workload. Many hours beyond 40 for middle class pay. Lots of travel time/miles between appointments makes it difficult to meet production targets. Constant turnover makes it hard for the company to maintain adjusters where they are most needed geographically. Company maintains flat-rate agreements with poor-paying clients such as The Hartford and Encompass. The hiring manager expressed a willingness to overbill clients when he was himself an adjuster in order to meet production targets (i.e. charge for 0.4 hours when the task only took you 0.2 hours, repeatedly). This caused me to wonder about his integrity. I then began to wonder how many other employees had heard that same pep talk and may have decided it would OK with him for them to bill more time than they actually took in order to make that $15,000 mark that was the difference between success and loserhood.

    Advice to Management

    Pay more to keep employees longer. Tenured employees can help Crawford get out of the 'middle-of-the-pack' status it now occupies with clients. Maybe settle for a 25 percent profit margin instead of 30 percent so you can pay and keep employees. Get rid of The Hartford and Encompass. Why accept $100 from Encompass for work that is $248 or $350 from First American or Amica? The low-billers expect Crawford to do work that isn't profitable. That's unfair to the commissioned employees and stupid for the company. Definitely push the work-from-home and commission angles--the financial opportunity is there for employees who work for it. Pay more---employees who work hard enough to succeed at Crawford can work just as hard elsewhere but get paid more.


  7. "Good compensation package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Crawford & Company full-time

    Pros

    H M O coverage is good.

    Cons

    Work load can be overwelming

  8. Helpful (2)

    "Teleplus Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teleplus Representative in Lake Zurich, IL
    Former Employee - Teleplus Representative in Lake Zurich, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Crawford & Company full-time (More than a year)

    Pros

    Sometimes they can be flexible with schedule changes depending on how many open positions they have but that shouldn’t be a problem because on average 5 people quit per month, if not more.

    Cons

    NONE. Run away from this company. I have never seen a company with such high turnover rate and there is good reason why. Do yourself a favor and turn the other way. Everyone here is miserable especially now that there are new promotions to people who don’t know the basics of the job!

    Advice to Management

    CHANGE ALL MANAGEMENT!!


  9. Helpful (2)

    "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Crawford & Company part-time (More than a year)

    Pros

    Benefits are good, 10 vac days plus 2 personal holidays and sick days.

    Cons

    Poor management, favoritism and unfair treatment of employees.


  10. Helpful (2)

    "Very Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Atlanta, GA
    Current Employee - Finance in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than a year)

    Pros

    Good benefits and room for growth

    Cons

    Very very low pay. Expect a pay cut and no room for negotiation.

    Advice to Management

    Offer better salaries and work from home option.