Crawford & Company Reviews | Glassdoor

Crawford & Company Reviews

Updated August 14, 2018
279 reviews

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2.9
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Crawford & Company President and Chief Executive Officer Harsha V. Agadi
Harsha V. Agadi
71 Ratings

279 Employee Reviews

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Pros
Cons
  • "No work life balance in sight here" (in 9 reviews)

  • "Low pay compared to other organizations in the industry" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Values-Based Leadership and Positive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    The CEO and other senior leaders are focused on maintaining a positive culture and giving employees opportunities for growth and development. Everything we do is guided by our mission and shared values. It is exciting to work in an organization that empowers employees to add value and make a difference!

    Cons

    N/A Crawford & Company is a great place to work!

    Advice to Management

    N/A


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior in Chicago, IL
    Current Employee - Senior in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    Innovative leaders, flat management structure, incredible on-the-job training, cutting edge technology

    Cons

    old-school industry, demanding quality benchmarks

  3. "Adjuster"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive messaging at new employee training in Atlanta. I felt very welcome and part of something really dynamic. The training is part of the One Crawford emphasis. I now understand all the different parts of this Company and am excited to be a part of Crawford.

    Cons

    None yet but I am admittedly a new employee. But the environment has been extremely welcoming and positive.

    Advice to Management

    Your new employee orientation is spot on. Excellent presentations by your leaders.


  4. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Crawford & Company part-time (More than a year)

    Pros

    Benefits are good, 10 vac days plus 2 personal holidays and sick days.

    Cons

    Poor management, favoritism and unfair treatment of employees.


  5. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Crawford & Company full-time

    Pros

    Flex time, company car, great benefits

    Cons

    only con is Low pay

    Advice to Management

    high turnover is due to low pay


  6. Helpful (1)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alexandria, VA
    Former Employee - Anonymous Employee in Alexandria, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crawford & Company full-time (More than a year)

    Pros

    Lots of opportunities to move up.

    Cons

    Salaries well below industry average


  7. "Claim Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Crawford & Company full-time

    Pros

    A lot of room for growth

    Cons

    They could provide better training

    Crawford & Company Response

    Jul 6, 2018 – Human Resources Director

    Thank you for taking the time to provide us with your feedback. I’m sorry to hear your experience at Crawford did not match our intentions of being the best place you’ve ever worked.

    We have... More

  8. "Terrible place to work! Stay away unless you are desperate!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Line Field Adjuster in Indianapolis, IN
    Current Employee - Multi Line Field Adjuster in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crawford & Company full-time (More than 3 years)

    Pros

    Work from home if you are field adjuster. Relatively flexible scheduling.

    Cons

    Pay is not competitive at all....working for a competitor now making almost double!! Horrific management, top down and confrontational. Middle managers are useless and do nothing but complain about upper management but are too afraid to speak out. Terrible IT department, terrible upper and middle upper management, they do not value field adjusters and therefore field adjusters just go through motions until a better opportunity is found.

    Advice to Management

    It’s pointless to advise this management team...they know everything :). Entire upper management team would need to be flushed out....they are out of ideas.


  9. "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time

    Pros

    You must be savvy if you want to move up in the ranks. An adjuster has to take advantage of the on-line training available and be able to make time (during their personal time) to do this training. Crawford will pay for classes like AIC and even CPCU for adjusters that show the skill set and promise to move up.

    Cons

    Little work/life balance for adjusters and management. A typical adjuster work week is 50 to 60 hours per week if they want to meet their production goals and be time on their reports.

    Advice to Management

    Be careful with the We Go Look Model and the way you present it to our clients. Do not forget the heart and soul of this company are your licensed adjusters. Do not give fast yet mediocre service to our clients. This is not a fast food restaurant. Crawford is this first Independent Claims Adjusting firm of its kind. Let's make sure that quality remains the top priority.


  10. "Great Leadership Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crawford & Company full-time (Less than a year)

    Pros

    creative and innovative leadership team
    growing emphasis on employee engagement and satisfaction
    empowered to get my job done

    Cons

    pace of work is exceptionally fast

    Advice to Management

    Keep moving forward!


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