CredAbility Reviews | Glassdoor

CredAbility Reviews

Updated May 27, 2017
39 reviews

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2.5
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Chris Honenberger
3 Ratings

39 Employee Reviews

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  1. "Counselor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CredAbility full-time

    Pros

    Good Training, overall a good place to work.

    Cons

    Poor budget planning on the part of management.

    Advice to Management

    None.


  2. "CredAbility Appeared to be a Promising Opportunity..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Certified Credit Counselor in Atlanta, GA
    Former Employee - Certified Credit Counselor in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CredAbility full-time (More than a year)

    Pros

    Good in terms of helping those under financial stress. I also enjoyed working with some of my co-workers. I liked providing follow up (IN) budget calls.

    Cons

    HR gave the illusion that we would be making some impact in the lives of those seeking counseling but the overwhelming majority of the sessions that I handled were online and for pre-filing bankruptcy. The people seeking counseling for bankruptcy just did it as a formality. They required a four-year degree for counselors but you really didn't need one because the work for the most part was repetitious and boring. Also, they tend to not promote current counselors for manager positions.

    Advice to Management

    Promote from within before going out. The counselors currently working would know the ins and outs of the organization better than someone off the street so to speak.

  3. "Good but underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CredAbility full-time

    Pros

    The people I worked with were great.

    Cons

    Resources were tight because it is a nonprofit. No opportunity for advancement or continuing education. Very corporate. I was underpaid and many VPs were overpaid.

    Advice to Management

    Recognize the skill set and potential in employees outside of the salary grid.


  4. "standard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network/Systems Administrator II in Acworth, GA
    Former Employee - Network/Systems Administrator II in Acworth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CredAbility (More than a year)

    Pros

    good for learning the business

    Cons

    non profit constraints on budgets

    Advice to Management

    sub-fair


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Knoxville, TN
    Former Employee - Anonymous Employee in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CredAbility full-time (More than 5 years)

    Pros

    Great employees who often lend a hand when needed. Flexible schedule and relaxed working environment.

    Cons

    No potential to move up. Upper management flip flops on priorities too often, leaving employees confused. Too many lay offs to count after being told financial status was steady and positive.

    Advice to Management

    Listen to front line employees and their opinions. Be open to change and follow through with all promises made. When stressing the importance of a project, ensure it truly is important and not a split decision that will be tossed to the side after a month.


  6. "Housing Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housing Coordinator in Atlanta, GA
    Former Employee - Housing Coordinator in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    different shifts, co-workers, locations, benefits

    Cons

    Financial position, not much advancement


  7. "CredAbility was a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Payment Specialist in Atlanta, GA
    Current Employee - Client Payment Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexibility was great as well as not being micromanage.

    Cons

    Getting projects done in a timely matter, but also having great coworkers to depend on.

    Advice to Management

    Keep your employees updated on current situations and stop being so sneaky with agencies information.

  8. Helpful (1)

    "Worst employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Counselor in Atlanta, GA
    Former Employee - Credit Counselor in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CredAbility full-time (More than 8 years)

    Pros

    Positive mission. The healthcare benefits and retirement plans were favorable.

    Cons

    They show no concern for their employees well being. Their favorite statement is, "If you're not happy, leave." Senior management is completely disconnected from reality. They put unqualified people (minorities) with no managerial training/experience in management positions to qualify for grant funding. They focus on quantity, not quality. I watched this company destroy itself from within over the course of about 10 years. The Path to Excellence Program was a joke, and there is zero room for advancement.

    Advice to Management

    It's too late. They had to merge with Clearpoint to keep something going.
    Stop telling employees that they are replaceable.


  9. Helpful (1)

    "OK company to work for if you just want a job that will lead nowhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Counselor in Atlanta, GA
    Current Employee - Credit Counselor in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CredAbility full-time (More than 5 years)

    Pros

    Great co-workers and you get to help people who are having financial issues.

    Cons

    Terrible management and extremely disconnected or deceitful senior management. Many of the counseling jobs require a 4 year degree to do what quickly turns into monotonous work that is not challenging. There are very few opportunities to expand your skill set and grow within the company.

    Advice to Management

    Take into consideration that many of your employees are one step away from being a client due to low pay. Attempt to break the cycle of underpaying just because you can get away with it.


  10. Helpful (1)

    "this used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CredAbility full-time (More than 5 years)

    Pros

    People regardless of what department they work in tend to be friendly towards each other. You get good that you are helping people in need.

    Cons

    The pay raises are minimal and you can easily cap yourself out. HR department is atrocious with communication in person and email. It took a long while to get to have Friday casual day. Something that is acceptable one month in coaching sessions often becomes unacceptable the next without warning. Constant stress about the financial picture of the company. No real upwards movement in terms of promotions just lateral moves.

    Advice to Management

    Stick with a plan. We were told this would be the end of layoffs, but move keep on happening. Reshuffling people to different roles in management will demoralize employees with experience and completely discredit the PTE program that is spoke of as a fast track to advancement


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