Credit Acceptance Reviews | Glassdoor

Credit Acceptance Reviews

Updated September 24, 2018
266 reviews

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4.0
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Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
192 Ratings

266 Employee Reviews

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Pros
  • "Good work life balance - new cases often" (in 28 reviews)

  • "The Company really does care about its employees and reputation as a Great Place to Work" (in 39 reviews)

Cons
  • "We pride ourselves at being a great place to work" (in 13 reviews)

  • "There are really no cons to working at Credit Acceptance" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (13)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    The Company really does care about its employees and reputation as a Great Place to Work. I will be honest and say I was skeptical about this claim, as I had worked for companies who hired me under the premise of being a "great place to work" that ended up falling short of the boast. During my interview process, I was careful to speak to everyone I came in contact with (security guard, people in the lobby and interviewers) and all maintained that they loved working at CA. Part of the onboarding required that I job shadow various departments and I found that EVERYONE I encountered loved working at Credit Acceptance and emphatically proclaimed it as a great place to work. Though I've only been here a few months so far, I can say that none of the red flags or warning signs that the great place to work claims were misleading have surfaced and I LOVE working here. I actually look forward to working on my various projects and interacting with my team. AND my boss is fantastic, and always asking if I need anything from him that would help me do a better job. Best decision I have made in a long time!

    Cons

    Rapid growth has resulted in new talent needing to get up to speed on processes, applications and company work flow.

    Advice to Management

    Keep doing what you are doing!


  2. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Southfield, MI
    Former Employee - Finance in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (More than 5 years)

    Pros

    Forward thinking, great team atmosphere, excellent pay,time off, benefits, open communication at all levels, lots of advancement if work hard, flexible, etc.

    Cons

    None to note - none to note

  3. "MAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Area Manager
    Current Employee - Market Area Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Flexibility in schedule (if you are in a metropolitan market) training, resources & benefits. Great for those who enjoy traveling & have a territory that is manageable with travel & production balance.

    Cons

    Segmenting markets needs to be more efficient . Territories that are in metropolitan areas have several MAM’s. Rural areas have territories that contribute up to 12 -13 hour drives. Instead of looking at opportunities in the market, rural areas should also have a mileage restriction to ensure safety & a better work/life balance. It’s counter productive when you average 300-400 miles/day for not only the company, but the expenses out weigh the pay for the employee even with an allowance.

    Advice to Management

    Re-evaluate how you segment your markets & give a detailed in writing territory map during the hiring process to avoid setting unrealistic expectations.


  4. "Full Time, new-ish to the company & Loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Reporting Specialist in Southfield, MI
    Current Employee - Credit Reporting Specialist in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Great People, Good Benefits, Great Pay. Amazing Leaders, Good Communication throughout the company and teams, Growing fast, Profit sharing, Overtime available when it is needed for the company but it is not mandatory. Great life/work balance. They really want you to enjoy your job and then go home and enjoy your family. They want their employees to be happy. BBQ's and mini farmers markets. They have restaurants come in M-Th from 11-1 so you don't have to run out for food if you don't want to. You still pay for the food but they bring in a lot of different local foods for a great variety. Fridays there is always a food truck in the parking lot for us. There is a lot of great things to say about this company. I love it here. The bottom line is that this is an amazing company.

    Cons

    I've been here for 3 months now and I can honestly say I haven't seen any Cons yet.
    Thank you!

    Advice to Management

    Keep doing what you are doing because it is clearly working on all levels.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Henderson, NV
    Current Employee - Anonymous Employee in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Warmth and Positive Work Environment

    Cons

    WiFi is very poor. Signal in building is very poor.

    Advice to Management

    Have a work environment where the WiFi has good signal. Very poor connection.


  6. "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Great environment to work in

    Cons

    Didn't really care about the work, and they seemed to be taking advantage of customers


  7. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Southfield, MI
    Current Employee - Product Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    The company cares about its employees and its reputation of being a Great Place to Work. I was very nervous joining CAC prior to my first day. Once that day came though, my nerves went out the window. It's been a great place, the people are very easy to get along with. The entire company is honest about the direction we're going and how we should move forward. I'm happy I joined!

    Cons

    Company is growing fast, lots of moving parts making room for everyone

    Advice to Management

    Keep it up!

  8. "Application Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Administrator in Southfield, MI
    Current Employee - Applications Administrator in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    - The management, from Executive-level down are amazing and approachable.
    - They take their corporate culture and values as seriously as they claim.
    - The on-boarding and orientation provided were the best I've ever seen.
    - In general, from the interview process until now (3+ months in), I've only ever witnessed the highest degree of professionalism and excellence at CAC.
    - The benefits and perks are amazing.
    - They have frequent events or little things to show their appreciation; ice cream or icee trucks on a hot day, t-shirts, mugs, catered events, etc. The break areas (on each floor) are well stocked with teas, coffee creamers, etc. The coffee is actually good!
    - Everyone is always happy to help and respectful.
    - They regularly recognize achievements and appreciate employees.
    - The people are fun and interesting. I love coming into work!
    - Their disaster recovery practices are simply the best I've seen in 20+ years of working in IT.
    - Great company culture and career growth opportunities. The company practice of promoting from within has really helped preserve the culture.

    Cons

    - None that I have seen yet.

    Advice to Management

    - Thank you! Keep up the good work!


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Area Manager in Johnson City, TN
    Current Employee - Market Area Manager in Johnson City, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than 3 years)

    Pros

    Transparency, Clear Expectations, Rewarded for Hard Work and results, great 401k plan with fast vesting, Great People, and lots of room for advancement.

    Cons

    Can be very challenging in competitive cycles

    Advice to Management

    Keep doing what you're doing!


  10. "Awful experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Area Manager
    Former Employee - Market Area Manager
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great benefits, other employees are friendly and flexibility

    Cons

    Upper management is horrible. They only care about numbers. It's very rare to have an employee over a year.

    Advice to Management

    Listen to your employees when they speak, stop interrupting and speaking over them. Stop with the fake reviews. It's pathetic. If you can't keep your employees happy maybe you should change what you are doing instead of posting fake positive reviews.


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