Credit Acceptance Employee Reviews | Glassdoor

Credit Acceptance Reviews

Updated March 24, 2017
193 reviews

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Full-time Part-time

4.4
Star Star Star Star Star
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Approve of CEO
Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
141 Ratings

193 Employee Reviews

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Pros
  • There is great work / life balance (in 21 reviews)

  • Try to do their best to be a great place to work (in 27 reviews)

Cons
  • We pride ourselves at being a great place to work (in 9 reviews)

  • There are really no cons to working at Credit Acceptance (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing companies do exist!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time

    Pros

    Before I worked at Credit Acceptance, I thought companies like this only existed in Silicon Valley. Benefits and compensation are above industry-standards, work-life balance is truly valued and respected, and best of all everyone really is a team. From day one, I have felt like my opinion and work is valued and listened to. There are often fun events that take place during the workday and unexpected perks (such as snow-cones and ice cream in the summer) that really show how valued you are. Best of all, professional growth is encouraged and recognized with internal promotions. Working here is amazing.

    Cons

    While defined procedures and processes keep the company moving smoothly and efficiently, at times they can hinder or halt a project without a timeline of when things can get going again.

    Advice to Management

    Establish expected timelines and guidelines for certain processes and have multiple people within a role who can move a project past a checkpoint so that we are not reliant on one individual.


  2. Helpful (1)

    "More like a family than my family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time

    Pros

    good people
    good product
    good culture
    ability to advance

    Cons

    I will get back to you on that

    Advice to Management

    Don't go changing to try to please me . . .


  3. "Ok"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Credit Acceptance part-time (Less than a year)

    Pros

    Great employees and leadership is part of the team as well

    Cons

    Pay, hours, and benefits for part timers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "collections"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Credit Acceptance full-time

    Pros

    care about people and whats best for them and business looks at both views

    Cons

    hours seemingly are too long need flexibility.

    Advice to Management

    keep treating people like people.


  6. Helpful (1)

    "Flexible Hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time

    Pros

    Try to do their best to be a great place to work.

    Cons

    Depending on position, advancement limited.


  7. Helpful (2)

    "This is by far the best job I have ever had"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company not only changes dealers and customers lives but has changed mine as well. It has afforded me the opportunity to be a better husband and father.

    Cons

    This company is true to there word I have nothing negative to say. I hope to work here until I retire.

    Advice to Management

    Keep up the good work.


  8. Helpful (4)

    "Market Area Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Area Manager in Detroit, MI
    Current Employee - Market Area Manager in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Work/Life Balance, great training program. Great people to work with. New to position however everything so far as been top notch.

    Cons

    HR should review vehicle requirements with candidates prior to being hired. There are high vehicle exposures that need to be in place on your personal vehicle insurance that could potentially raise your personal insurance up to $100 a month. Also, pennies are paid for mileage.

    Advice to Management

    Be involved with your new hires. Make an "appearance" during training so new hires can see your visions.


  9. Helpful (1)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Credit Acceptance full-time

    Pros

    Getting a monthly bonus check

    Cons

    If you don't suck up or go to your supervisors personal events like a baby shower then you're out of there


  10. "Front End Collections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Henderson, NV
    Former Employee - Anonymous Employee in Henderson, NV
    Positive Outlook
    Approves of CEO

    I worked at Credit Acceptance part-time (Less than a year)

    Pros

    Decent wage good bonuses flexible schedules

    Cons

    If work part time its hard to do a split shift to cover the monthly goals


  11. Helpful (1)

    "Best place to work ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    The management, voted too 30 Greatest places to work, there isn't the usual call center drama

    Cons

    There is nothing negative to say



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