Credit Acceptance Reviews | Glassdoor

Credit Acceptance Reviews

Updated March 13, 2019
296 reviews

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3.7
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Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
213 Ratings

Employee Reviews

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Pros
  • "The work-life balance is better than I've had at any other company" (in 31 reviews)

  • "It truly is a great place to work" (in 39 reviews)

Cons
  • "We pride ourselves at being a great place to work" (in 14 reviews)

  • "There are really no cons to working at Credit Acceptance" (in 9 reviews)

More Pros and Cons

  1. "Collections - Best team in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than a year)

    Pros

    Leadership promptly recognizes employee effort and provides ample opportunities for career advancement. I got promoted twice within 1.5 years of employment.
    Lots of opportunities to learn business processes, experienced team members are very humble and always happy to share knowledge.
    Very friendly and approachable managers, great team culture and positive work environment. Bureaucracy and Corporate politics do not exist here.
    Work from home facilities, flexible hours, and great work life balance, clear expectations from leadership.

    Cons

    Too many changes in the IT department in a short period of time - however higher management puts lot of effort for smooth transition.

    Advice to Management

    Collections Application leadership rocks - all the managers in this team are champions.


  2. "Overall good company, very personable CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Collections in Southfield, MI
    Current Employee - Legal Collections in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than 3 years)

    Pros

    Flexibility, monthly bonus (bonuses are monthly, quarterly, or annually depending on your role). My department allows for quite a bit of flexibility. The entire company has a relaxed dress code, quarterly events for all employees, ability to join different committees which has allowed me to gain experience interacting with different departments that I would not have had the opportunity to interact with. I personally have a great supervisor, though I recognize that is not everyone's experience. In my role, I have learned a great deal. The CEO is very personable, and will talk to any employee. He holds round table meetings to learn more about the different departments and the issues they are facing. Overall, not a bad place to work - if you are in the right department. Lots of opportunities in IT.

    Cons

    In some of the Servicing roles, base pay could be higher. A lot of people use their bonus as their salary and with the company's compensation philosophy, if they see a department making too much in bonus, they will adjust the bonus plan to meet align with their philosophy. There does not appear to be a lot of room for advancement, but mostly because people don't leave their roles. Senior leadership is totally out of the loop and it doesn't feel as if they care about their subordinates.

    Advice to Management

    Truly follow your mantra of "the people closest to the work know the most about it". Listen to your employees when they tell you of an issue. When asking questions, listen to their responses.

  3. "MAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MAM
    Current Employee - MAM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than 3 years)

    Pros

    Excellent product, training and company culture.
    Allowed to do my job without being micromanaged.
    Great benefits package with car allowance, 401k match and uncapped commission.
    Promotes from within.

    Cons

    The CRM was built from within and doesn’t always work like it’s supposed to.
    KPIs are challenging if you’re not prepared to work hard.
    Not always quick to make changes, too conservative at times.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Southfield, MI
    Former Employee - Collector in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (More than 3 years)

    Pros

    Flexible, casual dress code, free coffee, room for growth

    Cons

    Some supervisors micro manage
    High turn over
    Strict promise policy


  5. "Very limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Procurement Specialist in Southfield, MI
    Former Employee - Asset Procurement Specialist in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (Less than a year)

    Pros

    Great work / life balance

    Cons

    no room for growth. not challenging work.

    Advice to Management

    Stop playing table tennis 4 times a day, and go and actually learn asset.


  6. "Have your own back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Collector in Henderson, NV
    Former Employee - Front End Collector in Henderson, NV
    Recommends
    Approves of CEO

    I worked at Credit Acceptance full-time

    Pros

    Good starting pay over minimum wage

    Cons

    Didn't always feel management had my best interest at heart as an employee.


  7. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Southfield, MI
    Current Employee - Administrative Assistant in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Credit Acceptance may be a large corporation but the climate and culture is tight-knit like a family. Unlike most companies they value their team members opinions and input. They are always looking for ways to improve.

    Cons

    I have not found any cons with the company.

    Advice to Management

    Keep the positive listening culture going!

  8. Helpful (2)

    "Ok career if you’re not looking to grow professionally and financially"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MAM
    Current Employee - MAM
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (More than a year)

    Pros

    Solid foundation. Good benefits package with 401k match.

    Cons

    Too many territory splits. The days of making good money are over. Seems the company goal is to flood the markets with subpar reps making 70-80k. Too much micro managing and chasing ridiculous metrics to be truly effective.

    Advice to Management

    Relax with the “great place to work” kool-aid and focus on getting your loyal reps paid.


  9. Helpful (1)

    "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Analyst in Dallas, TX
    Former Employee - Risk Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Credit Acceptance full-time (More than a year)

    Pros

    None at all really disappointing

    Cons

    Method of reviewing candidates is haphazard no formal screening as well.

    Advice to Management

    Please improve review process for the candidates


  10. "Change is not Always Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Henderson, NV
    Former Employee - Collector in Henderson, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (More than a year)

    Pros

    Flexibility
    Quarterly incentive
    Monthly Bonus
    Benefits are great

    Cons

    Revolving door
    Some supervisors are just coasting through for pay

    Advice to Management

    I worked for credit acceptance for a year and a couple months. While it started out great, they continued to hire more ppl, resulting in less customer contact for current employees. During training, they tell you bonus’ are uncapped and show you the potential you could receive. Well, they failed to inform you that 1) That potential they’ve shown is when they use to back out overtime hours resulting in really nice bonus’. They are no longer doing this so you are lucky to get $500 in bonus if your one that comes to work as scheduled. 2)Flexibilty is changing. A company that once allowed you to contact management two hours before shift start that you wouldn’t be in for the day, now requires a days notice. This didn’t affect me but if you need to call in and had time to cover it you still receive an occurrence ((depending if your sup thinks your call in is legit)). Really there is no room to advance unless you wait for a sup to get fired, hopefully your not that type. Benefits are nice they match you with 401K and a ton of other great incentive. You do receive quarterly incentive as well, however it seems as though that increased when they restructured the monthly bonus system. Hopefully, the company will see they already have employees that are happy to work but not happy with all the structure changes especially when their lifestyle is accustome to a certain monthly income.