Credit Acceptance Reviews | Glassdoor

Credit Acceptance Reviews

Updated July 2, 2018
254 reviews

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4.0
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Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
183 Ratings

254 Employee Reviews

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Pros
  • "Good work life balance - new cases often" (in 28 reviews)

  • "The Company really does care about its employees and reputation as a Great Place to Work" (in 38 reviews)

Cons
  • "We pride ourselves at being a great place to work" (in 13 reviews)

  • "There are really no cons to working at Credit Acceptance" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    The Company really does care about its employees and reputation as a Great Place to Work. I will be honest and say I was skeptical about this claim, as I had worked for companies who hired me under the premise of being a "great place to work" that ended up falling short of the boast. During my interview process, I was careful to speak to everyone I came in contact with (security guard, people in the lobby and interviewers) and all maintained that they loved working at CA. Part of the onboarding required that I job shadow various departments and I found that EVERYONE I encountered loved working at Credit Acceptance and emphatically proclaimed it as a great place to work. Though I've only been here a few months so far, I can say that none of the red flags or warning signs that the great place to work claims were misleading have surfaced and I LOVE working here. I actually look forward to working on my various projects and interacting with my team. AND my boss is fantastic, and always asking if I need anything from him that would help me do a better job. Best decision I have made in a long time!

    Cons

    Rapid growth has resulted in new talent needing to get up to speed on processes, applications and company work flow.

    Advice to Management

    Keep doing what you are doing!


  2. "Great work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Southfield, MI
    Current Employee - IT Manager in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Super flexible work schedule, great benefits, team activities, departmental activities, and higher pay than most places. Nap/quiet room, and a helpful atmosphere.

    Cons

    you still have to do the work

    Advice to Management

    Keep listening to your employees. Every time you take action at the recommendation of your employees, you are making Credit Acceptance an even better place to work!

  3. "Previous Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Area Manager in Jacksonville, FL
    Former Employee - Market Area Manager in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (More than 3 years)

    Pros

    Benefits and income had lots of potential

    Cons

    For me the driving was to much


  4. "Some great qualities some not so great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Credit Acceptance full-time

    Pros

    Pay
    Benefits
    Training
    Very good program for dealers
    Work life balance

    Cons

    Constant change
    Not a good deal for the customer
    Some questionable (at best) management practices
    The nature of the business

    Advice to Management

    Overall I recommend the company if you can come to terms with the nature of the business. Do your research first so you know what you are getting into to. It is a very good company however. They treat their employees well and truly care. And they do provide a good program for the dealers.


  5. "Great Place To Work -- in the right area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Credit Acceptance full-time

    Pros

    Competitive pay, good benefits package

    Cons

    Departmental management practices are inconsistent


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager At HQ in Southfield, MI
    Current Employee - Manager At HQ in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    When the company says that it strives to be a GPTW, they mean it! They even have a GPTW committee planning and overseeing anything related to GPTW!

    Also, the company truly has a listening culture. The CEO responds to employee suggestions every quarter as well as has a face-to-face business review. He is open to receive feedback on absolutely anything!

    The PRIDE (Positive, Respectful, Insightful, Direct and Earnest) values drive the company forward and provide direction for each and every team member on what is expected of him/her.

    I've only been here a few months so far and can say that this is truly a Great Place to Work! I LOVE working here. I feel like I fit in so well with my fellow team members as well as the what the company stands for. Everyone has made me feel so welcome and my transition has been easy and very smooth.

    Cons

    I've not found any cons to working here at Credit Acceptance.

    Advice to Management

    Thank you for all you do and keep up the great work!


  7. Helpful (1)

    "Business Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Great Place To Work is what everyone is contributing to and making happen!

    Cons

    Can't think of any at the moment.

  8. "Senior Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Credit Acceptance full-time

    Pros

    Good work life balance - new cases often

    Cons

    Long hours on deadline weeks


  9. Helpful (6)

    "Not Over 35"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Area Manager
    Former Employee - Market Area Manager
    Neutral Outlook
    No opinion of CEO

    I worked at Credit Acceptance full-time (More than a year)

    Pros

    Competitive pay. Good benefits. Commissions are not capped. Interesting concept to commission payouts. In right market you can make a nice commission.

    Cons

    Middle management is stacked with millennials that do not want to manage anyone older than they are. Company has been pushing workers over 35 years of age and flooding new positions with employees in their late 20’s to early 30’s. The EEOC should take a look at some of the company’s hiring practices. Long-term employees have felt pushed out because of age.

    Advice to Management

    Executive Team- age discrimination is real at the company. You should do something about it before it becomes costly.


  10. Helpful (4)

    "Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Credit Acceptance full-time (More than 3 years)

    Pros

    You can make a lot of money if you get the right territory otherwise it is about average. Good benefits. Very corporate but people are great.

    Cons

    Micromanaged. They break down your results so much that you get too involved in activities to manage all their metrics that you are ranked and measured on rather than focusing on the activities a veteran or seasoned employee could be doing to drive better results

    Advice to Management

    Chill out on the performance metrics. Its great information to have and if used can help drive results for sure. But it seems like we are only measured by the metrics which do not accurately characterize performance by an employee. It get exhausting .


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