Credit Acceptance Reviews | Glassdoor

Credit Acceptance Reviews

Updated November 14, 2018
272 reviews

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3.9
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Credit Acceptance CEO Brett A. Roberts
Brett A. Roberts
194 Ratings

272 Employee Reviews

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Pros
  • "Good work life balance - new cases often" (in 29 reviews)

  • "The Company really does care about its employees and reputation as a Great Place to Work" (in 39 reviews)

Cons
  • "We pride ourselves at being a great place to work" (in 13 reviews)

  • "There are really no cons to working at Credit Acceptance" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (15)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Southfield, MI
    Current Employee - Business Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    The Company really does care about its employees and reputation as a Great Place to Work. I will be honest and say I was skeptical about this claim, as I had worked for companies who hired me under the premise of being a "great place to work" that ended up falling short of the boast. During my interview process, I was careful to speak to everyone I came in contact with (security guard, people in the lobby and interviewers) and all maintained that they loved working at CA. Part of the onboarding required that I job shadow various departments and I found that EVERYONE I encountered loved working at Credit Acceptance and emphatically proclaimed it as a great place to work. Though I've only been here a few months so far, I can say that none of the red flags or warning signs that the great place to work claims were misleading have surfaced and I LOVE working here. I actually look forward to working on my various projects and interacting with my team. AND my boss is fantastic, and always asking if I need anything from him that would help me do a better job. Best decision I have made in a long time!

    Cons

    Rapid growth has resulted in new talent needing to get up to speed on processes, applications and company work flow.

    Advice to Management

    Keep doing what you are doing!


  2. "Really Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Southfield, MI
    Current Employee - Network Engineer in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    1- Great life to work balance.
    2- Good Benefits and discounts everywhere.
    3- You can easily see the management.
    4- top Management are very friendly.
    5- Flexible schedule.
    6- A lot of team building and events.
    7-very good work facility.
    8- people are so helpful and friendly.

    Cons

    Rapid growth which needs a lot of work to handle it.

    Advice to Management

    Just stay the way you are.

  3. "IT department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time

    Pros

    Flexible working hours. Decent pay. Friendly environment. Good business.

    Cons

    Some leaders are incompetent. Too busy with operational support. No long term goal or career path.

    Advice to Management

    I wish to have "direct" skip level communications. PRIDE. No complaints do not mean no issues.


  4. "Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Credit Acceptance full-time

    Pros

    Good Pay good product people

    Cons

    Micro Management no trust of their employees

    Advice to Management

    Hire the Right people then let them do there job.


  5. "Market Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Credit Acceptance full-time

    Pros

    Good income and work life balance

    Cons

    Limited advancement opportunities and focus on internal metrics over results


  6. "Market Area Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Credit Acceptance full-time

    Pros

    If you run your territory like you would run a business, you can experience exponential growth every year. I had zero experience in the industry and grew my market by 15% in 2017 and 42% through September 2018. Potential to make high 6 figure income by doing the work.

    Cons

    The amount of time and emphasis on CRM and justifying your job in ridiculous. If you are doing your job it is reflected in the growth that you bring to your market and those that are doing well should be left alone to do their job. Those that are not can be micro managed.

    Advice to Management

    Numbers and growth speak for themselves.


  7. "Front End collections"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    I worked at Credit Acceptance full-time

    Pros

    Company outings. Free lunch.

    Cons

    Managers are fake. Management is a joke. If you’re not in the click you get fired

  8. Helpful (2)

    "MAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Area Manager
    Current Employee - Market Area Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Flexibility in schedule (if you are in a metropolitan market) training, resources & benefits. Great for those who enjoy traveling & have a territory that is manageable with travel & production balance.

    Cons

    Segmenting markets needs to be more efficient . Territories that are in metropolitan areas have several MAM’s. Rural areas have territories that contribute up to 12 -13 hour drives. Instead of looking at opportunities in the market, rural areas should also have a mileage restriction to ensure safety & a better work/life balance. It’s counter productive when you average 300-400 miles/day for not only the company, but the expenses out weigh the pay for the employee even with an allowance.

    Advice to Management

    Re-evaluate how you segment your markets & give a detailed in writing territory map during the hiring process to avoid setting unrealistic expectations.


  9. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Southfield, MI
    Former Employee - Finance in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Credit Acceptance full-time (More than 5 years)

    Pros

    Forward thinking, great team atmosphere, excellent pay,time off, benefits, open communication at all levels, lots of advancement if work hard, flexible, etc.

    Cons

    None to note - none to note


  10. "Full Time, new-ish to the company & Loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Reporting Specialist in Southfield, MI
    Current Employee - Credit Reporting Specialist in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Acceptance full-time (Less than a year)

    Pros

    Great People, Good Benefits, Great Pay. Amazing Leaders, Good Communication throughout the company and teams, Growing fast, Profit sharing, Overtime available when it is needed for the company but it is not mandatory. Great life/work balance. They really want you to enjoy your job and then go home and enjoy your family. They want their employees to be happy. BBQ's and mini farmers markets. They have restaurants come in M-Th from 11-1 so you don't have to run out for food if you don't want to. You still pay for the food but they bring in a lot of different local foods for a great variety. Fridays there is always a food truck in the parking lot for us. There is a lot of great things to say about this company. I love it here. The bottom line is that this is an amazing company.

    Cons

    I've been here for 3 months now and I can honestly say I haven't seen any Cons yet.
    Thank you!

    Advice to Management

    Keep doing what you are doing because it is clearly working on all levels.


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