Credit Karma Reviews | Glassdoor

Credit Karma Reviews

Updated August 15, 2018
141 reviews

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3.6
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Credit Karma CEO and Founder Kenneth Lin
Kenneth Lin
114 Ratings

141 Employee Reviews

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Pros
  • "Generally a very good work-life balance" (in 23 reviews)

  • "The perks are amazing: snacks, drinks, coffee bar, discounted massage" (in 13 reviews)

Cons
  • "What’s happening is not growing pains" (in 12 reviews)

  • "Not a big deal, but the company is growing fast so space is an issue" (in 6 reviews)

More Pros and Cons

  1. "Driven by a genuine mission with interesting challenges to tackle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    - Driven by a genuine mission
     - Executives have taken notes on employee feedback and implemented positive changes to better the company as a whole
     - Lots of interested technical challenges to take on as the company grows larger and expands into various new verticals
     - Team culture is fantastic
     - Awesome office and lots of fun events
     - Helpfulness is a core value exemplified by most if not all that work here

    Cons

    - Organizational scaling pains
     - Technical infrastructure is not mature
     - Domain specific technical knowledge is sometimes difficult to learn/find out


  2. "Mission-driven company with huge upside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than 3 years)

    Pros

    *Genuinely mission-driven company, helping our over 80 million members make financial progress
    *Fulfillment of having large impact on challenging projects that impact our members
    *Enjoyable culture and meaningful investment in employees' professional development
    *Big market opportunity for the company

    Cons

    *As with any quickly scaling company, inevitable growing pains given teammate transitions, org design challenges, etc.

    Advice to Management

    *Like the improved clarity, consistency on priorities and goals
    *Stay aggressive in risk-taking, making bets - I suspect 10 years from now, there will be more regrets from what we didn't do (or did too slow) than what we did do

  3. "Dream Job (out of college)!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    Great place and location!

    Cons

    Management changes a lot and work pace is too fast.


  4. Helpful (2)

    "Lack of Respect from Executive Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Credit Karma full-time

    Pros

    When I first joined it was a real startup culture where everyone's input was valued and the perks along with it.

    Cons

    Company is being really shady from an equity perspective, work/life balance perspective and people having to fight to get a promotion especially from a diversity perspective. Wrong people are getting promoted who aren't qualified and the shiny new people from tech startups are contributing little but being paid more.

    Advice to Management

    Focus on culture and making it a positive place to be vs just letting people go who are really adding value.


  5. "Great mission, good company, good employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    High impact to business success in almost every role.

    Cons

    Growing and changing too fast, causing instability and burnout


  6. Helpful (4)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Credit Karma full-time (More than 3 years)

    Pros

    Great perks
    Great product
    Good office and location

    Cons

    Unclear expectations

    Blame is passed down from management to individual contributors. Management lacks ownership of problems.

    Can get chaotic

    Uneven workloads. Some employees have lower workloads and expectations compared to others at the same or even lower levels.

    Political

    Advice to Management

    Own up to your issues instead of punting them down to the small guys


  7. "Good Work Life Balance, Great Culture, A Bit Chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    -Work life balance is good with most teams, though there are always those with managers struggling to prioritize.
    -Interesting and impactful vision
    -"Win win win" business model
    -Pretty cool work happening to change the industry

    Cons

    -Can be slow execution on Product vision
    -Processes are missing in many areas, leading to chaos
    -Referrals/hiring can be tough

  8. "Keep it Up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Credit Karma full-time (More than a year)

    Pros

    Great people, great perks, great positive and inspiring mission.

    Cons

    Standard growing pains, no work from home policy, unclear promotion/growth paths

    Advice to Management

    Keep listening to employees and improving recognition practices.


  9. Helpful (8)

    "Toxic culture in Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Credit Karma full-time (Less than a year)

    Pros

    Coffee bar, snacks, lots of data on members, massive scale

    Cons

    People get fired overnight and disappear the next day. The org is completely disfunctional, promotions and growth potential are non-existent, and people are leaving quickly. The company is not supportive of working from home and only gives 15 days of PTO.

    Advice to Management

    I’ve seen a lot of focus and traction around the latest strategic initiative but no one knows how to run the team. Crucial people are going to leave soon and we will be left with a heap of work and bad leaders.


  10. Helpful (18)

    "Mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in San Francisco, CA
    Current Employee - Staff Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    Good perks. Awesome company events. The business model is still good. Lots of big data use cases in important domains. Good enough infrastructure supports. Can potentially be a great place for a data engineer to learn and to grow.

    Cons

    I only focus on data engineering and advanced analytics, as I do feel I have the technical authority to comment.
    There are lots of tech debts. Quite a few managers at some very important positions are clueless about the future, as they have been struggling to just prevent things from falling apart, and to maintain the status quo. They are not good enough at telling the quality of data engineering work to reward the right people accordingly. This is the basic requirement for a healthy environment to make things improve over time, but it takes a lot to have it right.

    Engineers initiated data projects with good visions are almost nonexistent, because there are not that many experienced and good data engineers who have stayed long enough to get to the bottom of the debt infested systems. Even if they do, they are blocked from knowing the broader context due to the heavy management involvement aiming to address the complicated coordination process. This leads to data systems that are not as simple/elegant as it can be, which reinforces more complicated management process and the practice of micromanaging. And this is a vicious cycle. Suboptimal data systems may work ok when the company was at smaller scale by resorting to more manual processes, but the same level of quality can easily push things beyond return at the current scale. This is yet a another less recognized scaling problem specifically for data engineering.
    There have been major confusions in important data projects not resolved for a long time, and the managers just started working on something else. Over time, data engineers are increasingly shielded from the real problems but only exposed to the managers' limited and confused perceptions. As a consequence, some important but hard problems are left unsolved forever. And it will keep dragging down the quality of the entire system. This can be a major roadblock for new business partnership, and revenue expansion.

    Advice to Management

    At this point and after some hard lessons, there seems to be good enough alignments about what was not good enough, and what should be the goal. However, the much harder problem of how to get there is far from being clear.
    At its current scale, it is not possible to incrementally and gradually improve the overall data system's quality. Major improvements are needed for multiple subsystems, and some important subsystems have been missing entirely. The existing heavily centralized management model has not been working efficiently enough to scale things with enough quality, and it will not suddenly work with all the carried over debts, and without some structural modifications. This can be a serious risk for a data driven company.
    C level should have started feeling the urge, but seems not decisive enough yet to make stronger moves other than keep giving new data leadership the benefit of doubt.
    The effectiveness of the data system is many years behind companies with similar profiles, which is a lot in the tech world, and the gap is widening. Time is against us. This is urgent. The trial and error cost of the high level leadership in an all-in data engineering organization is too expensive.
    Please try some alternative strategies in parallel, such as allocating some resource under strong technical leaders with light weighted management structure. Put data engineers and product teams work together directly in smaller and autonomous groups, and focus on making high quality end-to-end vertical solutions first.
    Spread the data engineering risk across multiple organizations at higher level. The centralized structure works only when the center is proved to be solid, not when itself has been in doubt.


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