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Credit Karma Reviews

Updated February 20, 2018
127 reviews

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3.2
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Credit Karma CEO and Founder Kenneth Lin
Kenneth Lin
100 Ratings

127 Employee Reviews

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Pros
  • great work life balance, great office (in 22 reviews)

  • This company is going to revolutionize personal finance, and has a profitable business model as well (in 9 reviews)

Cons
  • There are some growing pains as the company is growing incredibly quickly but most groups are working hard to address these issues as they come up (in 6 reviews)

  • Growing pains should be expected with the level of investment being made to support the growth (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (23)

    "One of the best late stage startups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    - People are passionate, focused, and hungry to learn and do more
    - Eng. and product teams have done a great job hiring great leaders; you can clearly see the leadership difference compared to previous years
    - Business is doing great!
    - Great work/life balance
    - Onsite barista and lunch
    - Politics compared to some other companies is non-existent; if you think otherwise, then you haven't been around
    - Lots of interesting challenges
    - Executive team (VPs and above) are very approachable

    Cons

    - A fast-growing company that is experiencing growing pains, so you need to be patient
    - Lack of experienced leaders or no leaders in some teams are causing scaling challenges
    - A better company gym program or gym reimbursement program

    Advice to Management

    - Invest much more time and effort in finding top talent in key areas.
    - Do a better job with managing out the low performers


  2. "CK - a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in San Francisco, CA
    Current Employee - Engineering Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    Wonderful office environment with friendly folks.

    Cons

    Commute from south bay is long.

    Advice to Management

    Organize internal documentation.

  3. Helpful (1)

    "Great Home, Positive Atmosphere, Smart Coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Infrastructure Security Engineer in San Francisco, CA
    Current Employee - Senior Infrastructure Security Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    CK has a wonderful work environment, that is carefully cultivated - resources and dedication keep CK a place that's enjoyable to spend your work day at. The Coffee bar is particularly awesome!

    Cons

    As with any startup, there are always growing pains. CK does a lot to attract good talent, and so when facing challenges, you are at least working with smart and passionate people.

    Advice to Management

    Keep it going - Let's keep making a positive difference in the lives of millions of people. #CreditKarmaFree


  4. Helpful (6)

    "Whiny with a chance of incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    Not sure why people are providing all these 1 star reviews. For me 1 star should be reserved for the worst of the worst - this is by far not the case. It doesn't have to be either 1 star or 5... Perhaps it's mostly people new to the workforce or those that have extremely high expectations. There will always be those that complain.
    - The perks are amazing: snacks, drinks, coffee bar, discounted massage + mani, company outings, unlimited sick days, etc...
    - The pay is usually above other Bay Area companies of similar size (don't compare this to Google or Facebook).
    - The executive team is approachable, smart and willing to listen.
    - Majority of employees are kind, helpful and want to do a good job
    - HR is very mindful of harassment, takes everything seriously (perhaps even sometimes too much)

    Obviously it's not perfect though...

    Cons

    - Some teams seem to have way more work than others. You always see the same people playing ping pong/pool/foosball
    - Products are rushed and deadlines seem arbitrary to please leadership. This causes a lot of extra work for many teams.
    - Too many fires and last minute requests distract from getting real work done
    - Teams take their goals/OKRs as the main priority and are reluctant to help others even if it's for the greater good
    - Politics are getting worse, but still not at level of some large silicon valley companies

    Advice to Management

    * Give clear priorities and avoid contradicting each other
    * Allocate more resources to running the business vs. focusing everyone on building new things
    * Hire people from a wider range of companies to bring in more diverse experiences


  5. Helpful (6)

    "Amazing potential, will be huge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    - This company is going to revolutionize personal finance, and has a profitable business model as well. Its already very successful, and the potential is even bigger.
    - The culture is nice, almost so nice that the CEO had to push 'radical candor' as a topic - stark contrast to reports of aggressive cultures elsewhere in the valley.
    - The Engineering stack is being overhauled, and the future is bright for engineers who can pull through this period of transition and ambiguity, and are willing to innovate on top of that effort
    - Its a haven for big data and AI in a very interesting and lucrative space. Nuf said!

    Cons

    - Growth pains. The company has grown so fast in the last 2 years that structures are still being put in place, and talent is inconsistent. For ambitious folks, thats a good problem to have, and an opportunity to grow EQ.

    Advice to Management

    Stay focused on extreme consumer value, even as exciting directions in monetization emerge


  6. Helpful (4)

    "Great for those who are hungry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    * Killer business model
    * Tons of opportunity to grow if you're motivated
    * Product actually makes a difference in people's lives
    * Great location on Market st.

    Cons

    * Too many projects and not enough focus
    * The foundation is changing while we're building new stuff; for engineering, lots of papercuts
    * Still in transition, learning to be a grown-up company

    Advice to Management

    Double down on key investments that you need to run the business at scale. Stop chasing shiny new things, or at least give the organization time to catch up.
    Find an exit plan for the 4+ year employees who aren't motivated but are handcuffed by sky-high vested options.


  7. Helpful (2)

    "Rapid growth environment, lots of room to make an impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    This is an exciting time to join Credit Karma, where things are just starting to scale and there's a lot of white space to make your mark and drive results. The people are generally smart and engaged in their work, and just fun to be around. Some teams function better than others, and some leaders run a tighter ship than others, but that is to be expected.

    Perks are great, and pay can be great (depending on your manager and if you negotiated).

    Cons

    There's missing organizational structure that can lead to confusion and lack of alignment, but it feels like growing pains and not a deal breaker.

    Advice to Management

    Keep getting employee feedback and taking it seriously (this has been a strength to date, so just keep on keeping on). More training for managers could help with some of the inconsistencies between teams.

  8. Helpful (4)

    "Reorgs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Credit Karma (More than a year)

    Pros

    Massage, nails, some grrat snacks and food

    Cons

    Bad ventilation at the office so it is really cold all the time and people are sick really really often. Some people work very long hours and overall there are no processes. It is hard to know who owns what and even owning anything at all. There are too many re-orgs so it is hard to get anything done


  9. Helpful (1)

    "Great People = Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Assistant in San Francisco, CA
    Current Employee - Legal Assistant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Credit Karma full-time

    Pros

    The company is made up of some of the greatest people I've ever worked with. They're extraordinary people who push towards success without sacrificing the values and core identity of the company. The company itself has never lost its roots and the employees are constantly given examples of the senior level members keeping true to the company's roots. The company culture is always held in high regard by both senior level and regular employees. People not only follow it, but love to live it in their professional life.

    Cons

    It's easy to get lost at first because there is so much going on. It's most because Credit Karma is growing quickly, so it seems like a bit of a whirlwind at first. It's easy to get used to after awhile though especially because the people there try to help you get adjusted. If you don't like change, you might find view that as a con at Credit Karma. The growth in the company has caused a lot of changes and it seems like there are more to come. Things can be fast paced, but not at a sacrifice to stability.


  10. Helpful (9)

    "Great For Those Who Love Organized Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Credit Karma full-time (More than a year)

    Pros

    Lots of 'White Space:' There is a lot of interesting and meaningful work to be done - both within functions and for the company as a whole. When joining one might find entire categories of work or opportunities unmined. Motivated people can help carve out these spaces and have a sizable impact on the business. Credit Karma's mission is very broad, and I believe the introduction of Tax is just the tip of the iceberg.

    Inclusive Workplace: The environment at Credit Karma is very open and accepting. While the overall demographics are similar to many companies in the Valley, I feel that Credit Karma really tries to promote diversity and inclusion.

    Perks: From staffed coffee bar to fully stocked bars, video game rooms (arcade & console), on-site spa, Eat Club lunches and perks such as yoga and meditation, Credit Karma rivals more mature tech companies on employee benefits, now if only team mates would recognize that!

    Cons

    Limited Vision: CEO seems reticent to share any long-term vision. Monthly 'Town Hall' Meetings tend to focus on 3-6 month plans, but nothing beyond that. This makes it hard to align on longer term efforts, with many teams still focusing on short-term wins.

    Culture of Entitlement: I've worked at small startups and Fortune 500 companies, and continue to be surprised at the entitlement demonstrated by many employees. Many teams have 10A-5P expectations, hard work isn't valued and questions focus around even more perks such as the critical need to have bidets installed and not on how we can better organize/work as a company. It's frustrating when some old-schoolers don't share the passion and enthusiasm of others.

    Organized Chaos: In line with limited vision, there are teams independently working on their own projects, often lacking alignment with one another. This is to be expected when longer-term priorities are not set forth. The C-Level should be clearer around priorities, strategy and vision to help eliminate this noise.

    Advice to Management

    Develop and share a long-term strategy. There are many incredibly intelligent, dedicated team members who want to truly help. In a vacuum teams will thrash. The company is not at a stage where it can operate like a 20 person startup. Either mature in your leadership or find C-level leaders who will do it for you.


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