Crestline Hotels & Resorts Reviews | Glassdoor

Crestline Hotels & Resorts Reviews

Updated September 29, 2017
79 reviews

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2.9
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James Carroll
21 Ratings

79 Employee Reviews

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Pros
  • Good benefits for the work, good company culture (in 6 reviews)

  • Employee events; Nice co-workers; Good pay; Learned alot (in 4 reviews)

Cons
  • Frustration with upper management was voiced heavily by the employees (in 8 reviews)

  • There is really no room for advancement at certain hotel properties (in 3 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crestline Hotels & Resorts full-time (More than 3 years)

    Pros

    Caring company, growing quickly with lots of room for advancement

    Cons

    If you are a property that is more remote, not a lot of room for advancement if you cannot move.

    Advice to Management

    Don't lose the personal aspect of the company even though you are growing


  2. "Crestline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Washington, DC
    Former Employee - Cook in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    Ok place to work part-time

    Cons

    Management is to up tight.

    Advice to Management

    don't put all the work on the people that work at night. lighting up.

  3. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Virginia Beach, VA
    Current Employee - Front Desk Agent in Virginia Beach, VA

    I have been working at Crestline Hotels & Resorts part-time (Less than a year)

    Pros

    People I work with are down to earth, overall fun and good people, using each other's outgoing personalities to make the best of a not so rewarding job.

    Cons

    everyone is not happy there and is constantly seeking employment elsewhere


  4. "Great Learning Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    I have no comments to add.

    Cons

    No onboarding or training offered; no standard operating procedures in place to regulate operations; no accountability so staff does what they want

    Advice to Management

    Regulate operating procedures to put some boundaries in place. Consistence and exceeding client expectations is key in


  5. "Head HouseKeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Crestline Hotels & Resorts full-time

    Pros

    Because i enjoy the work experience dealing with hotels and resorts

    Cons

    None other than getting off work late all the time like it's not life after work as a grandmother


  6. "Does not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    Benefit and wages seem to be fair for market standards.

    Cons

    Lack of direction and growth opportunities. The turnover was high during my length of time with the company. Frustration with upper management was voiced heavily by the employees. There was a lack of cohesive structure and vision. Upper management participated in many closed door meetings, nothing was transparent. Favoritism was evident. Little communication or interaction with the corporate team for the employees at the hotel level.

    Advice to Management

    Be transparent, and show your employees that you appreciate and care about them. Doesn't cost you anything and goes a long way.


  7. "Discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crestline Hotels & Resorts full-time

    Pros

    Pay was fair, that's all

    Cons

    Company policies are not consistent with each employee and the corporate level and HR pick and choose who they want to be "fair" to.

    Advice to Management

    Look deeper into your coaching and counseling documentation policies and ensure that your Director of Operations and HR are equally applying those policies to EVERY employee.

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager
    Recommends
    Positive Outlook

    I have been working at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    Good pay, care about their people

    Cons

    Nothing I can think of


  9. "Director of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Staff in Baltimore, MD
    Current Employee - Service Staff in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Crestline Hotels & Resorts full-time (Less than a year)

    Pros

    Travel Discounts through both the brand & Crestline portfolio hotels
    Awesome Health Benefits
    Multitude of properties that have various positions available in you arena
    Great foundation for every department "line level"

    Cons

    Management does not prefer to hire internally, they typically source external candidates - no matter what the level of interest was with current outstanding employees
    Corporate should visit properties more often, recognize exceptional staff
    Celling of employment once you've reached entry/mid level
    Training is only available for those that are deemed "favorites"
    Salary is low for those that are not in operations or management - The minimum wage is catching up to those that have worked for years within hotels (ex. housekeeping)

    Advice to Management

    Develop & Promote fairly!


  10. "So far, one of the best!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promote from within and they care about their people.

    Cons

    None so far; they seem to really be on the ball. Easily, the best management company that I've worked for.


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