Crestline Hotels & Resorts Reviews | Glassdoor

Crestline Hotels & Resorts Reviews

Updated March 20, 2017
69 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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James Carroll
19 Ratings

69 Employee Reviews

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Pros
  • Good benefits for the work, good company culture (in 6 reviews)

  • Good pay for industry standards (in 3 reviews)

Cons
  • Corporate and upper-management go out of their way to exclude line and entry level employees (in 7 reviews)

  • The corporate office often initiates new programs but rarely carries through with them (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Reaching the stars!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant General Manager in Indianapolis, IN
    Current Employee - Assistant General Manager in Indianapolis, IN
    Positive Outlook
    Approves of CEO

    I have been working at Crestline Hotels & Resorts full-time (Less than a year)

    Pros

    Fun; Benefits; Travel; great company to work for. Many opportunities to grow with this company.

    Cons

    Limited family time. Working long 10-15 hours. Sometimes short staffed.


  2. "Very Vanilla"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    Annual Bonuses and Annual Salary Increases are consistent
    A lot of employees with careers in the same property for 15+ years

    Cons

    Employees with careers in the same property for 15+ years (still in the same position); which leads me to believe that the ceiling for advancement is extremely low - to - nonexistent

    Advice to Management

    Take a crash course on what employee morale consists of and how to be genuine about keep it high
    Corporate should become more involved in property management at each property to be more knowledgeable about how this is affecting (hurting) their overall level of profitability


  3. Helpful (2)

    "Terrible Work Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Williamsburg, VA
    Former Employee - Reservations Agent in Williamsburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    Benefit package offered is comprehensive in coverage

    Cons

    Workplace culture fosters distrust between employees and management. Corporation has grown too quickly and the corporate office, as well as many hotels within the portfolio, are severely understaffed. Corporate and upper-management go out of their way to exclude line and entry level employees. Profit-driven and has no (actual) company goals or standards that they hold their hotels to. Culture, work-load and under-staffing lead to quick burn-out for employees.

    Advice to Management

    Tell your employees what is going on. The worst thing you can do is keep us in the dark. This is not the CIA, this is a hotel management company. Do not be resistant to the progress and development to your staff, encourage growth. Value and nurture talent. Stop focusing on ADR and develop your own standards for hotels so that you aren't completely clueless when you are trying to manage independent hotels. Encourage departments to work together rather than witch-hunting each other. Stop creating advisory boards between management at different hotels and create advisory boards for the line employees as well.


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  5. Helpful (1)

    "Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good Insurance, good food, and you learn different cooking styles.

    Cons

    The pay was awful. No teamwork. Management needs helps and you should not listen to the lies.

    Advice to Management

    Listen to your employees, learn better people skills, and more organizational skills.


  6. Helpful (1)

    "It's a good place to gain valuable experience as an aspiring meeting planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference Planning Manager in Atlanta, GA
    Current Employee - Conference Planning Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Crestline Hotels & Resorts full-time

    Pros

    Calibur of clients and meetings you get to interact with
    Opportunities for advancement within the company (at various properties throughout the U.S.)

    Cons

    Independently owned hotel
    No SOPs
    Property is a breeding ground for favoritism

    Advice to Management

    Stop trying so hard to be liked by staff. Instead, focus on developing, training and managing them professionally.


  7. Helpful (1)

    "Sales coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Miami, FL
    Current Employee - Sales Coordinator in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great help from corporate. Good benefits.

    Cons

    not so much micromanagement from the Brands.


  8. Helpful (1)

    "My Experiance with Crestline has been very positive."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Vinings, GA
    Current Employee - Engineer in Vinings, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crestline Hotels & Resorts full-time (More than a year)

    Pros

    I have been with crestline for 2years. I have found them to be a great company that looks out for its employee's. I work with great people & great leadership.

    Cons

    The only problem is when hours are cut during the thanksgiving & Christmas holiday seasons


  9. "Crestline Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Virginia Beach, VA
    Current Employee - Sales Manager in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at Crestline Hotels & Resorts full-time (More than 3 years)

    Pros

    Loyal to all employees
    Great Benefits
    Always promoting within

    Cons

    no cons at all they are great to all employees


  10. "Management Company isn't the only problem..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Crestline Hotels & Resorts full-time

    Pros

    Very busy hotel, consistent hours for all line staff (even during off season)

    Cons

    Terrible communication, blatant nepotism, passive aggressive management, incompetent directors, zero sense of urgency, and lack of respect for anyone not in the "clique". Guest service and quality are non-existent. Busy hotel but terrible standards of service.

    Advice to Management

    Focus on guest service, invest in the future and keep your employees happy.


  11. "Great people to work with, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Front Desk Manager in Fairfield, NJ
    Current Employee - Assistant Front Desk Manager in Fairfield, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people
    Great guests
    Big wedding attractions
    Great restaurant
    Free Lunch

    Cons

    Micromanaged
    Stuck on old ways
    Only about money
    Manager is very indecisive about a lot of things
    Youre always at fault

    Advice to Management

    Trust your employees


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