Cricket Wireless Reviews | Glassdoor

Cricket Wireless Reviews

Updated May 23, 2018
560 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Cricket Wireless President John Dwyer
John Dwyer
185 Ratings

560 Employee Reviews

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Pros
  • Great work life balance, great training (in 15 reviews)

  • Great Pay and Benefits and people (in 11 reviews)

Cons
  • very long hours no social life if you care about that (in 21 reviews)

  • No benefits in regards th health insurance (in 20 reviews)

More Pros and Cons

  1. "Great Work Place To Be At"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricket Wireless part-time

    Pros

    - Co-workers are like family
    - Great place
    - Awesome Management
    - Support Education

    Cons

    - Hectic goals
    - Sometimes work is too slow

    Advice to Management

    None, most managers are great and supportive


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Cricket Wireless full-time (More than 5 years)

    Pros

    Great Pay and Benefits and people

    Cons

    too many clicks and you have to be a part of the network

    Advice to Management

    people

  3. "Store Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Wireless full-time

    Pros

    Very fun to work at. Boss is very lenient.

    Cons

    Might have to cover other employees shifts.


  4. "Customer Service, Training for Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricket Wireless part-time

    Pros

    I love my job, I enjoy working with phones and technology. I am awesome with assisting a customer with any problem they may have, also I am really good with selling accessories and pushing sales to the limit!

    Cons

    I am living paycheck to paycheck and I work non stop, I get 1 day off a week and I'm still considered part time.. I make less than you think.. I am ready to move on with my experience and knowledge with helping customers and doing what I do best!

    Advice to Management

    I will push sales, advertise, and create different strategies to make our store successful with ops every month. I believe in staying that last minute for a customer. There's nothing I want more than to enjoy what I do. I like cricket but I know I have the potential to move up in this field. I am good at what I do!


  5. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Wireless full-time

    Pros

    Easy to get hired, good for high school students.

    Cons

    Theres no room to move up since the are all authorized dealers.


  6. "Senior Mgr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Wireless full-time

    Pros

    Nice place to work, in general

    Cons

    Could be chaotic at times- fast pace.

    Advice to Management

    New mgmt is great


  7. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Wireless full-time

    Pros

    Cricket Wireless is a very positive environment and very friendly

    Cons

    cannt think of any, as i didnt experience the downside of it

  8. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Miami, FL
    Former Employee - Sales Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricket Wireless part-time (Less than a year)

    Pros

    Chance to make connections with new people. Nice employee discounts.

    Cons

    Commission is nearly impossible to reach.

    Advice to Management

    Make commission goals realistic.


  9. "Cricket"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricket Wireless full-time (More than 3 years)

    Pros

    Benefits are awesome, Its a fun company to work for.

    Cons

    If you want to move up in the company, it can be difficult ever since they did the merger with AT&T all the managers they hire are from AT&T they don't really bring anyone else up from Cricket sales associates.


  10. "Wrongful Termination of Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Framingham, MA
    Former Employee - Sales Representative in Framingham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cricket Wireless part-time

    Pros

    Employment terminated without verbal or written notice. Last paycheck withheld with no recourse in getting the money which is owed to me for working in-store for the past three weeks.

    Cons

    Terrible working environment. No training provides. No assistance from management. No employee paperwork provides upon hire. Paychecks come in late on a consistent basis. Unable to locate any company corporate directory leaving employees with no way to contact HR.

    Advice to Management

    Provide consistent training and support from management. Provide detailed job description and responsibilities upon hire and continue to support employees. Stop misleading customers by selling devices advertised as new that actually are refurbished.


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