Cricut Reviews | Glassdoor

Cricut Reviews

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Found 95 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
91%
Approve of CEO
Ashish Arora
69 Ratings
Pros
  • "There is so much growth at Cricut(in 26 reviews)

  • "Lots of great people there to work with(in 8 reviews)

Cons
  • "The company recognizes this though and is working to smooth some of these growing pains(in 6 reviews)

  • "I feel like upper management is probably doing better than before, but the real problem now is middle management(in 5 reviews)

More Pros and Cons
  1. "Busy, Decent Pay, Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricut part-time for more than a year

    Pros

    Paid well for a part-time student with tuition reimbursement. Good on-call skills to build from. Very friendly and helpful management!

    Cons

    Customer support is always a pain. You're mainly dealing with older women who are either happy or really upset. Some days are roller coasters. It can be incredibly busy to the point where you really don't get a breather. Even though management is very helpful and nice, the product(s) are very in-depth and there's an expectation to know ALL the products well (which isn't bad of them but it's tough if you're part-time).

    Advice to Management

    Continue to be nice, helpful, and understanding of team members!

    Cricut2019-04-09
  2. Helpful (4)

    "Take a closer look"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee in South Jordan, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cricut full-time for more than 4 years

    Pros

    Overall Cricut is a great company to work for. Could have been there long term because of where the company is going. Lots of great things happening and fun to be a part of. Free food, celebrate birthdays, PTO, employee discount, tuition reimbursement, paid paternity leave, etc. Fun, fast paced environment. Growing like crazy and doing good things. It's definitely a product you can get behind and believe in. I felt like...

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    Cons

    Unethical things happening in a department that should know better and should be setting a good example for everyone. Upper management turns a blind eye to it because they don't want the company to take a hit.

    Cricut2019-04-24
  3. Helpful (1)

    "Claims on the five star reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cricut full-time for more than 4 years

    Pros

    There really aren't any. The company has very few leaders that care.

    Cons

    You want to know how you can tell the five star reviews may not be what they seem ask to see their benefits plan. It is one of the worst, expensive and doesn't cover much,, but in the planted reviews, it says great benefits most of the time. They give very little PTO to the hourly employees, even after working there five years, still only under three hours per pay period. Tell me how that is a great benefits package.

    Advice to Management

    Get a real benefits package to offer to your employees. Take care of those that have stayed with you a long time. Most companies that an employee stays with for more than 5 years is getting 5 hours at least of PTO per pay period.

    Cricut2019-05-17
  4. Helpful (2)

    "Overall 7/10 on the call floor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spanish Fork, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cricut full-time for more than 2 years

    Pros

    Never cuts your hours and they provide the necessary technology to do the work (dual monitors and lots of desk space)

    Cons

    Culture is click-ey and there is a lot of drama

    Advice to Management

    Help people calm down and relax by providing better benefits and less stress. The hardest part about that work is the fact that you are constantly under scrutiny of the customer, the peers next to you, and the management.

    Cricut2019-04-06
  5. Helpful (6)

    "Great brand and culture — huge communication problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Frontend Engineer in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricut full-time for more than 2 years

    Pros

    Cricut is a fun-loving and friendly atmosphere where both teamwork and hard work are greatly valued. Cricut takes great care of its employees and sometimes surprises them with bonuses and gifts. Cricut takes pride in helping you develop your career. They will provide you with many learning opportunities and often promote from within. Great company where I launched my career! At Cricut, you will likely meet some lifelong...

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    Cons

    Cricut has a critical problem with communication, especially between departments. Many issues that could be solved in a few days go on for years, mainly because management does not know how to negotiate and always takes critical feedback personally, so nobody talks. I have seen this pervasively in both the Marketing and the Creative Development departments. Addressing tough issues when it may hurt someone's feelings...

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    Advice to Management

    Hold your departments accountable. They aren't always telling you the truth about their work ethic, policy adherence, etc. Confirm all aspects of an issue before going to war for them. Actually put the stinky fish on the table. Learn to take criticism. Don't just pretend to. Either openly or behind closed doors: Don't talk badly of others. Get rid of Cricut's culture of gossip. Get to know your team members,...

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    Cricut2019-03-20
  6. "Cricut"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Care Advocate in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time for more than 4 years

    Pros

    Culture, benefits, flexibility, passionate about their members.

    Cons

    During the holidays it can get busy but that's true for any business selling products.

    Cricut2019-02-23
  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Customer Care Representative in Spanish Fork, UT

    I worked at Cricut full-time for more than a year

    Pros

    They have great benefits and pay Positive Culture Constantly Growing

    Cons

    Growing too fast, need to hire more people to keep up with demand

    Cricut2019-01-31
  8. "Corporate Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Recruiter in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time for more than a year

    Pros

    Awesome culture, strong teams, lot of learning, great boss!

    Cons

    Normal growing pains but nothing that cannot be managed.

    Advice to Management

    Keep it up!

    Cricut2018-11-17
  9. Helpful (1)

    "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mechanical Engineer in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time for more than a year

    Pros

    People are amazing. they do a really good job at protecting the culture by hiring the right kind of people. The work we do is to enable people to lead creative lives, and it is inspiring how many people use this as an emotional and constructive outlet to help overcome personal challenges.

    Cons

    very fast paced and always a ton to do. Cricut is growing very fast and so there are some growing pains, but that's a good problem to have in my opinion.

    Cricut2018-11-07
  10. Helpful (6)

    "Bustling, creative, relentless pursuit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time

    Pros

    The culture is friendly and open. Everyone is working hard and engaged. Free coffee, ping pong and foosball tables in the break room, great building with natural light and access to Jordan River Parkway and lots of green space. Employees are customer-focused and sincere in bringing better creative tools to the market. Ambitious leadership encourages innovation and new ways of thinking. The CEO is personable and involved...

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    Cons

    There is so much happening that some days can be overwhelming. Most information lives in people's heads or in spreadsheets so you have to stay on your toes and ask questions to filter through all of the details. Slow days don't exist. Always pushing for more capacity.

    Advice to Management

    Overall, keep doing what you're doing. Watch for signs of burnout and be willing to offer resources when necessary.

    Cricut2018-10-18

    Cricut Response

    October 23, 2018Sr. Corporate Recruiter

    Thank you for your feedback. Culture is extremely important to Cricut and we can only improve with candid information like you provided. Please continue to offer recommendations, innovative ideas to avoid burnout and never be afraid to put the stinky fish on the table - we welcome ...

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Found 95 reviews