Cricut Reviews in Spanish Fork, UT | Glassdoor

Cricut Spanish Fork Reviews

Updated Jan 23, 2020

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4.0
97%
Recommend to a Friend
97%
Approve of CEO
Cricut CEO Ashish Arora (no image)
Ashish Arora
5 Ratings
  1. "Busy, Decent Pay, Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricut part-time for less than a year

    Pros

    Paid well for a part-time student with tuition reimbursement. Good on-call skills to build from. Very friendly and helpful management!

    Cons

    Customer support is always a pain. You're mainly dealing with older women who are either happy or really upset. Some days are roller coasters. It can be incredibly busy to the point where you really don't get a breather. Even though management is very helpful and nice, the product(s) are very in-depth and there's an expectation to know ALL the products well (which isn't bad of them but it's tough if you're part-time).

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    Cricut2019-04-09
  2. "Overall good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Care Representative in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time for more than 3 years

    Pros

    Culture is amazing, co-workers are wonderful, Family environment

    Cons

    As of late more tenured employees are passed up for any type of advancement. Instead of taking advantage of the talent that they already have, hey are hiring for higher level positions from outside the company. This includes supervisors, QA and upper management. When someone tries to apply they are ignored otherwise demoted.

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    Cricut2020-01-24
  3. "Great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Chat Agent in Spanish Fork, UT
    Positive Outlook
    Approves of CEO

    I worked at Cricut part-time for more than a year

    Pros

    - One of the better cultural environment within a call center - Friendly co-workers - Potluck / Lunches every once in a while

    Cons

    - Becoming more and more your own typical call center environment with stricter policies - Constant bashing on your NPS/Customer satisfaction score while taking away the very main factor of achieving that score. - The stress can depend on what kind of supervisor you have on your team, within 2 months, there were 3 supervisors who left.

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    Cricut2019-07-16
  4. Helpful (3)

    "Overall 7/10 on the call floor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spanish Fork, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cricut full-time for more than a year

    Pros

    Never cuts your hours and they provide the necessary technology to do the work (dual monitors and lots of desk space)

    Cons

    Culture is click-ey and there is a lot of drama

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    Cricut2019-04-06
  5. Helpful (1)

    "Cricut"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Care Advocate in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cricut full-time for more than 3 years

    Pros

    Culture, benefits, flexibility, passionate about their members.

    Cons

    During the holidays it can get busy but that's true for any business selling products.

    Cricut2019-02-23
  6. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Customer Care Representative in Spanish Fork, UT

    I worked at Cricut full-time for less than a year

    Pros

    They have great benefits and pay Positive Culture Constantly Growing

    Cons

    Growing too fast, need to hire more people to keep up with demand

    Cricut2019-01-31
  7. Helpful (5)

    "While Provo Craft has come out with exceptional product, they disregard the talents of their employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative in Spanish Fork, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cricut full-time for more than a year

    Pros

    While I was at Provo Craft, my creative and administrative talents were honed to a higher degree. A lot of employees were fun to work with, and I learned a lot from the current creative team, some of which were extremely talented and knowledgeable.

    Cons

    While a lot of the employees were friendly, the other half were downright clickish and just mean. Their was a superiority complex among the creative leads at the time which was humorous to me, since none of them had graduated from college - they were basically uneducated people, who didn't care who they trampled on to climb up the ladder. Hold on, isn't that high school all over again? You don't need an education to work here, only a nasty attitude. Oh, and management led in that regard.

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    Cricut2014-02-05
  8. Helpful (4)

    "Great job to gain experience sourcing products but working there is extremely unpleasant."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Product Manager in Spanish Fork, UT
    Doesn't Recommend

    I worked at Cricut

    Pros

    Working in the craft industry is fun and exciting. Provo Craft has money to research and develop products. The experience working and sourcing products in China can't be beat. The company is dedicated to developing new products. Provo Craft has great sales channels and great retail partners.

    Cons

    The Senior Management team is incredibly out of touch with the employees. They don't respect, trust or empower employees. The turnover rate is extremely high. The pressure and stress is very high. The Senior management has a closed door policy. They are difficult to work with. They are more concerned about placing blame than finding solutions.

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    Cricut2008-10-03

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