Critical Intervention Services Reviews

Updated Apr 17, 2020

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3.4
53%
Recommend to a Friend
68%
Approve of CEO
Critical Intervention Services President and CEO K.C. Poulin (no image)
K.C. Poulin
69 Ratings
Pros
  • "I had actually left CIS after working there for six months (was moving to another state) and when I came back they hired me back on the spot(in 22 reviews)

  • "Constant changing work environment and i don't mean by changing post all the time which you will do as a foot officer or until you become a primary(in 10 reviews)

Cons
  • "This resulted in a phone interview with CIS and an arbiter Tallahassee over my benefits, which I managed to win(in 12 reviews)

  • "I had a supervisory officer visit one night, and we were talking(in 11 reviews)

More Pros and Cons
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SSG 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Critical Intervention Services full-time for less than a year

    Pros

    You get nothing but support from all staff members. They encourage you to move up in rank and as long as you study and work towards it you will get it. They also encourage you to be the best! The command staff was awesome.

    Cons

    I could never get the days off I wanted but I understood because of low staffing.

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  2. "Use if desperate for any kind of income"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anti-Terrorism Officer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Critical Intervention Services full-time for more than a year

    Pros

    For the most part, you are left alone and don't get bothered too often on shift and they pay for your security license... That's it.

    Cons

    Unreliable Schedule, terrible pay, management does not care about the voice of the employee, the CEO drives his most expensive cars to work, fellow employees are constantly late and you are unable to leave your shift until they show up, the list goes on.

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  3. "Guardian"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at Critical Intervention Services full-time

    Pros

    Work is fun. You get to build great relationships on campus with the staff and teachers.

    Cons

    Wish the pay was higher is really the only thing I can think of.

  4. Helpful (1)

    "Distinctly meh."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bravo Officer in Orlando, FL
    Doesn't Recommend

    I have been working at Critical Intervention Services full-time for more than a year

    Pros

    Interesting methodology. It looks to be based in sociological principles. I've worked several posts over two years and you don't get experience like this working at the other big security companies. It primes you for more in the security field. There is a lot of good experience in the ranks.

    Cons

    The poor execution of contracts by property managers and company reps eliminate the ability of the officers to accomplish the methodological goals. There is no real career track to allow you to earn more than about $35,000 per year, at best. Line that one out for us, Chief, if I'm wrong. I never ever see senior personnel in the field.

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  5. Helpful (1)

    "Ups and downs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Armed Protection Officer - SSG 
    Doesn't Recommend

    I worked at Critical Intervention Services full-time

    Pros

    (Last year was 2012, but Glassdoor won't let me pick that) They will pay for your training, and there is an allowance for supplies and gear. I had to buy gear when I switched from their TECO Anti-Terrorism to SSG, and they floated an advance for belt, equipment and firearm (couldn't work without them). Loaner vest but it didn't fit well. The company's vehicle fleet and gear looks good.

    Cons

    Almost zero raises in the 6 years I was with them (went from $10.25 to $11.05). Heavy, long, black uniforms in Florida summer heat, plus BP vest. You will need a cooler of drinks and food on shift just to not pass out in the sun. Shifts can be very long, and few places to sit and rest. Many clients have you outdoors the whole time. There is a cliche in the company, and whispers about you behind closed doors. I had a supervisory officer visit one night, and we were talking. I said something (I forget what about) and the supervisor said, "Oh, you're THAT guy." I asked what they meant but they would not say. They will also try to throw you under the bus if you go for unemployment. I was deemed "not a good fit" (mutual agreement) and was terminated. I had not actually done anything wrong, so was applicable for unemployment benefits. My exit interview page said "had refused assignments." I protested, because I never refused to go where sent. They told me I could leave comments below. This resulted in a phone interview with CIS and an arbiter Tallahassee over my benefits, which I managed to win. Be cautious. This is a decent enough company, but there were issues when I worked there. I applaud what they stand for, but there are human flaws.

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  6. Helpful (1)

    "Professional and stable work environment. You will get what you put in. Period."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Public Safety Officer in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Intervention Services full-time for less than a year

    Pros

    Excellent relationships with local communities and law enforcement. Professional look with squared away uniforms and patrol vehicles. A sense of pride and worth while you conduct your assessments and make contact with residents as well as local vendors and business's. You get to actually make a difference! When they thank you, it feels good. I had actually left CIS after working there for six months (was moving to another state) and when I came back they hired me back on the spot. I'm not that big on writing any type of reviews but I felt compelled to share my experiences with CIS. I'm retired Navy and I've worked with several Security companies here in Orlando as well as SC. I was treated fairly and professionally at all of them. Do your job, act professional and show up on time you will too.

    Cons

    Pay is not great but if your only here for pay your in the wrong field.....

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  7. "Great company and experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Public Safety Officer in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Intervention Services full-time for more than a year

    Pros

    This is a great company to grow with and if you are good to them, they will be very good to you. They will hire you with no prior security Experience if they see intuition and potential. The pay is never good in this field, but the experience you can get out of CIS is invaluable. This is the stepping stone you want to take if your looking for a career in criminal justice, not some other dinky security job. You can also surely move through the ranks in the company, or use this as a semi-retirement job. They seldom discriminate. Come a join a great team of pros.

    Cons

    Most shifts are at night

  8. "Supervisor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Largo, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Critical Intervention Services for more than a year

    Pros

    Lots of overtime, supervisory, vehicle, public safety officer.

    Cons

    Salary, on call and distance too far.

  9. "Unarmed security officer"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Critical Intervention Services

    Pros

    You get experience in security fields

    Cons

    Hours, pay, where you’re stationed, co workers, no breaks, no life balance, no communication

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  10. Helpful (1)

    "I love my job and i love this place. Not for the i need a job kinda guy."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SSG in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Critical Intervention Services full-time for less than a year

    Pros

    We have very good training and a great HR staff. We have all the tools needed to do our job effectively and proficiently. Delta 6 is a awesome always there to aide his officers in the completion of tasks and duties. Constant changing work environment and i don't mean by changing post all the time which you will do as a foot officer or until you become a primary officer to a site or a sector . I have been with CIS for a bit now and i love my job i really do . The brotherhood is awesome also we are a very close group of guys and gals especially in the Tampa area . everything about us is professional. Management does a good job of sticking to its guns about hiring even in times of low staffing . I like how command stuff will work the same areas we do this goes from our chief to LT's .

    Cons

    The hours ! Like any agency the hours are long there is no way around it . Our radios which has been worked on considerably in my time with the agency. I do wish we had more company related events so officers got to know each other from other areas but you do know your guys from your sector or area. wish we got paid a little better and had a little bit more area to work when it comes to the 493 chapter.

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Found 87 reviews