FilterChicago, IL Area
Great company culture. Solid client roster.
Runs lean on staffing (but who doesn't).
I worked at Critical Mass full-time (More than a year)
Good work/life balance, fun people to work with, occasional outings, breakfast on Fridays
Moved to the California office for new opportunity with Apple client, but expectations did not meet reality. Management should be real/keep promises to their employees.
I worked at Critical Mass full-time
Agency has variety of different accounts. Agency has good company culture.
Typical agency hours. Long hours depending on department and projects.
Free Dunkin Donuts Friday mornings (if there is any left when you arrive at 9am). Decent beer in the fridge. Nice outings once in awhile.
No decent work. They began hemorrhaging clients when new leadership came in a few years ago. The culture suffered significantly and they began firing one person a month. Many others left on their own.
Pet projects go to the pets. Do you interrupt people in a meeting and tell them they’re wrong? You’re #1 on the it list. This mentality scares off some of the best talent. Their review process is such that they beat you down so you question your worth. Unless you’re a pet, then you get the world.
The group is incredibly cliquey. They will make up their minds about you and you somehow have a bizarre reputation for no reason. You will be left off of important meetings, emails, and given grunt work.
Direction and expectations are not clear. They allow associate managers bully their talent and turn a blind eye. Sexism is rampant and the boys won’t even allow some people to help concept for new ideas or pitches.
Creatives, especially leads, are incredibly difficult to approach or communicate with. Some are lazy, some don’t want to lead or have time or care enough to even talk to you, some go in and change your work and don’t tell you. No communication, too busy, too cool.
No process whatsoever. Management and leadership as a whole is lacking, conniving, elitist. I’ve seen them build false cases against people just to get them to quit or have a “reason” to fire them. No value in their employees. HR is a joke.
Advice to Management
Leadership courses for associate level and director level. Anyone managing people.
If you keep putting the same talent in the room you aren’t going to innovate.
Stop playing favorites.
I worked at Critical Mass (Less than a year)
Nice work space. Free drinks and snacks.
Poorly managed. Lack of leadership.
Great co-workers, who genuinely enjoy socializing and working together. Fun social gatherings offered: Beer:30, happy hours, etc
Difficult to move up and grow in positions.
I worked at Critical Mass full-time (More than 3 years)
Note this is for Chicago Office:
Fun Culture, Free Breakfast Fridays, Catered lunches monthly, Monthly Town Halls, Fun atmosphere, Laid back environment; Beer 30 Fridays; Whiskey Club; Wine Club; Nice Work Outings;
Unorganized Processes; Too many politics; Takes years to get promoted; Terrible resourcing - some people were completely spread thin, while others had absolutely nothing to do; If you weren't in the "social" circle, you weren't being recognized or promoted, or even given any projects; Too much favoritism; The place is extremely cliquey; Way too many layoffs and turnovers; Career Development needs a lot of work; I think the agency overall has gotten too cocky
Advice to Management
Value your employees more. Instead of laying people off and hiring new ones, stick to your current employees.
Also, if you want to be "transparent" with your employees, then be completely transparent.
Career Development needs a lot of work.
Onboarding needs a lot of work - both with the company and with each project
I worked at Critical Mass full-time (More than 5 years)
the people, culture, accounts, good for promoting from within, good bonuses if you work hard, and good digital process.
the leads, the politics and clicks
I have been working at Critical Mass (More than 5 years)
Smart people, location, career development/mentorship program.
Since they changed management they don't seem to be able to find their rhythm nor connect with their employees. The culture was amazing about 3 years ago, but they didn't make any effort to retain the talent and personalities that made the company what it was. So now, it's a ghost of what it used to be.
Advice to Management
Great support and teamwork from everyone. Really smart people to work with!!
Really enjoyed worked here, every place has its challenges, but CM is always trying to improve!
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